guidebook for fresh employees
DESCRIPTION
Hope it can help you!Work well. :)TRANSCRIPT
-
CCSSA2011051501
- 1 -
China Saudi Communication services Co, Ltd
Guidebook For Fresh Employee
Catalogue
Basic introduction of Kingdom of Saudi Arabia
Introduction of CCS.
Office Discipline Regulations
Safety regulations
Financial expense model
Network operation safety regulations and incidents analysis ..
Safety driving regulations for drivers..
Chapter One Basic Introduction to K.S.A
Geographic features of K.S.A
Geographic: The full name of K.S.A runs: Kingdom of Saudi Arabia(KSA or SA).
It is located on the Arabian Peninsula in southwestern Asia. It is west of the Red Sea,
Persian Gulf is to the east ,with Jordan, Iraq, Kuwait, United Arab Emirates and several
other countries on its border.
Capital : Riyadh
Time zone: Five hours late than BEIJING, GMT+03:00.
Climate: K.S.A is on Arabian peninsula, it is east of Persian gulf and west of red sea, with
most areas of K.S.A covered by sand and highland, the climate is typically continental
featuring all year round dry and hot. In winter(from December to February), the
temperature is rather low in the morning and evening, outdoor temperature in urban city
will reach below 10 degree, temperature in the desert of rural areas goes as low as below 0
degree.
Territory Area: The total areas of K.S.A covers 2249690 square kilometers, the costal line
runs as far as 2509 kilometers.
-
CCSSA2011051501
- 2 -
Religion: Islam as national religion
Language: Arabic as mother language, English is universally acquired
Currency: riyal( the rate between riyal and us dollar: 3.75RIYALS=1 us dollar), 1 sr=1.77
RMB
Voltage: two modes of voltage is applied in Saudi:110v and 220v, before use, please pay
attention to the instruction on the socket .
Manners and Customs
Saudi is a country with extremely stern religion regulations, it is the origin of holy Islamic
and holy city Makka. So Saudi is different from other Islamic countries in many aspects:
More stern and complicated religion observations besides the traditional religion rules.
Anyone who breach it will be under arrest and put into jail upon the authorization of
religion police in the city
Significant Note:
Physical touch and conversation with woman in public is prohibited in public.
No video and photo shooting in most public and outdoor areas
Black robe and veil is a must for a female who is outdoor
The dressing for male should not be too exposed, no vest nor short pants will be
accepted in public areas.
Prayer:
Saudi is a very stern Islamic country , everyone follows the regular pray routines featuring
five times everyday, that is midday 12, 3 pm, 5pm, 7pm and 5am, each will last half an
hour .The prayer time will adjust according to the sunrise and sunset daily, during which
all shops will be out of service.
Ramadan:
There is a month of fasting time called Ramadan every year in Muslim world , according
to Islamic lunar. The starting date of Ramadan varies from year to year, but the
-
CCSSA2011051501
- 3 -
verification of Ramadan follows the same waystart with the half moon and end with
crescent. During Ramadan , no food, water or cigarette will be accepted by Muslim people
after sunrise, which will start only after sunset, non-Muslim is free of this regulation , who
will avoid eating ,drinking and smoking in public, the one who breaches the rule will get
punished by religion police.
Chapter Two- Company introduction
Established in Riyadh ,capital of K.S.A at 2005, company undertakes the main
responsibilities of the civil work, installation, commissioning, PAT as well as maintenance
of telecommunication equipments, the employees fall into several categories in terms of
nationalities: Chinese, Indian, Philippines as well as Pakistani .
The local employee recognized as those CCS recruited all by it self according to demand
and approved by head company in china. They will sign contract with CCS and enjoy the
package salary . According to K.S.A Laws, company will provide with employees Medical
insurance and GOSI.
The main telecommunication equipment vendors are: HUAWEI,ZTE,ERICCSION,
NOKIA,SIMMENS and MOTOROLA, the main telecommunication operators are:
STC,ATHEEB,MOBILY and ZAIN.
CCS INTRODUCTION
FULL NAME China Saudi Communications Service Co ,LTD
OFFICE ADRESS
No.104 Room, First Floor AL-salam Complex King Fahad Road Riyadh
KSA
TELE/FAX NO 00966 014705907
RESIDENTIAL
ADRESS
Abdul-Aziz Road Riyadh near the Owais Market
-
CCSSA2011051501
- 4 -
Company structure
Responsibilities
Marketing department:
Be responsible for the market exploration and follow-up, drawing up the operation
plan ,proposing operational strategies and implementations.
Project Delivery department: The main tasks of this department is to implement the
project , including 5 branches: network department, maintenance department, wireless
department ,osp(zain,ftth)department and quality control department.
Network department: there are around 100 employees in this department, main services
include HUAWEI MW transmission project, MSAN DSLAM project, CS/PS core network,
company keeps a strategic partnership with HUAWEI in transmission project in K.S.A.
The main posts divide into PM, project TL, general administrator, executive engineer.
Maintenance department: There are about 280 employees in this department, divided into
two parts : maintenance department and field maintenance department, the main task of
maintenance department is to front supervise(FO), back trouble-shooting(BO),field overall
maintenance . The field maintenance department is responsible for the maintenance tasks
of related fields, including maintenance of transmission equipments, Microwave
equipments, radio access equipment. The main posts divide into PM, project TL, general
administrator, executive engineer.
Wireless department: There are 200 employees in the department. Main services include
the installation and commissioning of HUAWEI BTS equipments and MW equipments
Ericsson RBS,MW installation and commissioning, network DT etcZTE WIMAX civil
work, equipment installation, MW installation and commissioning. The main posts divide
into PM, project TL, general administrator, executive engineer.
-
CCSSA2011051501
- 5 -
Quality Control Department: The main task of quality control department is to supervise
the project implementation procedures and quality insurance
Finance Department: To assist Marketing department in project payment refunding,
invoice prescription externally , be responsible for the personnel advance payment, salary
distribution, invoice claims etc.
Procurement department The main responsibility of this department consists of project
sub-contract and equipment procurement.
General management department: It is the support and management department of the
company, responsible for the administration affairs, logistic support, document
management, conference preliminary arrangement and organization ,goals organization,
interior coordination and the implementation of company rules and regulations.
Main Contact Person
Name Occupation Contact No
(WangHongwei) (GM) +966 0508825203 [email protected].
com
(Xie lieyong) (Deputy GM) +966 0509262692 [email protected]
m
(Scott Wang) Deputy GM +966 0551873441 scott.zjptcc@gmail.
com
(David Huang) Deputy GM +966 0551737515 huangzhenyu.zj@g
mail.com
(JinMingliang) Deputy GM +966 0533907424 [email protected]
-
CCSSA2011051501
- 6 -
(Zhang ChunBao)
FTTH
+966 0501637425
chunbaozhang@gm
ail.com
(Tang Jun)
(DammanManager)
+966 0535654789
tangjun.zjptcc@gm
ail.com
(Wang Hui) Zain (Zain
Manager)
+966
0508575378
(Richard Zhong)
(Marketing
Department)
+966
506744817
richardxzhong@gm
ail.com
(Shao Xiancheng)
(Quality
Security Manager)
+966
502825233
shaoxiancheng@gm
ail.com
(Jin Yanan)
(Network Department)
+966
0533217488
jinyanan82@gmail.
com
(Zhou Zhiqiang)
(Maintainence
Department)
+966 0531189583
zhou.zhiqiang527@
gmail.com
(Lin Kai)
(Maintainence
Department)
+966 0535292569 [email protected]
(Yang Yongping) (Field
Maintainence)
+966 0508680661
yangyongping44@g
mail.com
(Tang Kai) (Field +966 0557702301 [email protected]
-
CCSSA2011051501
- 7 -
Maintainence) m
(Ken Xiao)
(Wireless Department)
+966 0535624172
om
(Huang Shaofa)
(Finance Department)
+966 0535049022
m
(Sheng Xin)
(Procurement
Department)
+966 0535053296
shengxin1225@gma
il.com
(Wang Mingan)
(Human Resource
Department)
+966 0509604685
wangmingan122@g
mail.com
(Richy Zheng)
/
(Administration)
+966 0530901911
m
(Fang Shun)
( Car Manager)
+966 0549925580
fangshun520@gmai
l.com
(Yu Yushun)
(Hardware Department)
+966 0503935384 [email protected]
m
Chapter Three Office Discipline Regulations
1Regular Office Hour: AM 8:00-12:00 PM 2:00-6:00
2Abide by the office hour strictly.
3Abide by the office regulations, No surfing WebPages, No games, No music and No
Newspapers.
-
CCSSA2011051501
- 8 -
4Abide by company regulations, reply clients or colleague in time and prepare weekly
report and monthly report , please arrange well with other staff for job transfer before
vacation.
5Be aware of personal appearance when attending clients conference, the standard suits
shall be suits and ties to keep company image.
6While communicating with foreign staffs, be aware of the foreign customs and culture
of other country , one should always be aware of personal appearance and behave oneself
to keep company image.
7The official holidays for Saudi starts from Thursday and Friday every week, End of
Ramadan and Haji represent the most important holidays each year in Muslim world,
during which the holiday lasts usually from 9 to 15 days , two regular weekend holidays
are included.
Chapter Four Safety regulations
1.Swimming or playing in the sea by oneself is prohibited , at least 2 people are required.
2. Driving without license and over-speeding is prohibited.
3. Wandering out alone is prohibited, please keep acquainted and inform others with your
direction.
4. Please keep your ID with you whenever you wander out.
5.Coming across any emergency , please keep calm and notify your department manager
immediately.
Chapter Five Sample for the expense claim form and other instructions
-
CCSSA2011051501
- 9 -
CCSI(SAUDI) Project Expense Payment Format
Dept.
Applicant
IQAMA No.
Project Code Project Name
Project Location
Bank Name Account Name
Account IBAN No.
No. Expense Type Invoice Amount(SAR)
Invoice
Quantity
Inspect By Project Manager
1
2
Inspect By Dept Manager
3
4
Inspect By Budget Manager
5
6
Inspect By Accountant
7
8
Approved by General Manager
Total Amount
Amount In Words
I guarantee that the above expenses are reasonable, accurate and for the business purposes
-
CCSSA2011051501
- 10 -
2 Invoice affixation form:
Instruction:
Date
Expense
Description
Invoice
Amount(SAR)
Invoice Quantity
INVOICE
PASTE
Total 0.00 0
Applicant Signature
Inspect By Project
Manager
Inspect By Dept.
Manager
Inspect By Budget
Manager
Approved By GM
-
CCSSA2011051501
- 11 -
Please affix the invoice with tidy arrangement from left to right, no folding or over-margin
will be accepted.
All invoices will be affixed by glue, no staplers will be accepted.
No change in the amount of invoice.
The filled format shall be indorsed and the acceptance unit will be the origin department.
The affair reason , handler as well as the department manager will be signed at the back
side of each invoice.
Invoices of small amount (toll gate fees and other insurance fees) could be packed together
and submitted after signed by the related managers.
Please arrange tidy and clean each type of invoice as the fees of accommodation,
transportation, toll gate and service.
Chapter Six Network safety regulations and case analysts
.Network-safety Operation 10 regulations
THINK OVER BEFORE ACTION
1. Any operations on live network should have the implement solution which has been
audited by HUA WEI technical team and approved customer.
2. Any change operations on live network should be executed strictly according to the
DOWN TIME approved by customer. Any operation ahead of schedule is prohibited.
3. Consider the possible consequences before any hardware change. Wearing the anti-static
wrist strap to plug and pull the boards is the must.
4. Prohibit operating any other vendor's equipment.
5. Prohibit logging in the system by using other person's or illegal accounts.
-
CCSSA2011051501
- 12 -
6. Do not accept any temporary un-planned change operation arrangement. Any extra
operation out of the change solution is prohibited.
7. There must be another engineer to confirm the each step operation during the important
change. Prohibit committing operation task to other staff and accepting other staff's
change operation commission un-officially.
8. Only the legal versions of the software can be used in the live network. Usage of un-
officially released software is prohibited.
9. Any incident must report to product line team leader and CS manager within five
minutes.
10. Confirm all services are running well with the monitor center before the leave.
High-risk Operation Process
1 Before or after high-risk operation, the engineer shall inform the related personnel by
ways of e-mail or MMS.
2 The format of E-mail and MMS will be decided by each department own character,
including: who, when and what operation will be conducted and the possible effect.
3 Case analysis
Case One: Incident process
On 28th,March,2009, project supervisor Mr Wang lead Chinese hardware technician to
install BTS 2G equipment in Ericsson store Riyadh areas, under the demand of the
technician, project supervisor lead the workers back to villa for lunch at 11:30 and
resumed the work at 2:00 pm, left 3 hours vacuum without any supervision at site , which
caused the client to complain to our company .
Case Two: Incident process
At ZTE core network project site , tension aroused because of a high-lighter between
project supervisor and hardware mechanic , a rush of urge of the mechanic lead to a
-
CCSSA2011051501
- 13 -
fighting due to the pouring scolding and endless blame by the project supervisor , which
caused tremendous impact upon company.
Case Three: Incident process
On 25th,April,2010, engineer Mr Gong from the maintenance department received the
urgent trouble-shooting task in the ARAR MV 2242-3351 to handle the power-off problem
of the site. Followed the NOC regulations, the engineer replaced the accessories upon the
arrival , but failed to check the configuration data with foreign staff, which lead to faulty
trouble-shooting process, and the task failed and caused severe HUAWEI complain.
Chapter Seven Safety regulations for vehicle drivers
1.All the vehicles must be registered with drivers; each driver must take fully responsibility
of his vehicle. It is prohibited to exchange the vehicle among the drivers without the
permission of the company.
2. All the vehicles should be checked daily before use.
3.Driver must wear the safety belt. Driver must follow the safety specification.
4.Driver must pay attention to safety while driving. any other activity affecting driving is
prohibited.
5. Driver must pay attention to the road sign while driving. Speeding is prohibited.
6.Driver must keep safety driving distance while driving. Extra attention must be paid
when vehicle pass through the intersection or crossing.
7. In order to prevent vehicle theft and damage, the vehicle must be locked before leaving.
8.The maintenance of vehicle would be executed strictly according maintenance manuals
by driver.
9. Any incident must be reported to Vehicle Administrators within five minutes;
-
CCSSA2011051501
- 14 -
10. Anyone who compromise with company drivers and drive out without Authorization of
Vehicle Administrators will take all afterwards consequences and be punished by
company(Both cash penalty and administrative warning)
11.Anyone(except vehicle administrators)can not dispatch vehicles at their own will and
force drivers to drive against Saudi Traffic Regulations in the name of work. Violators will
take all afterwards consequences and be punishable by company(Both cash penalty and
administrative warning) .
Warm Tip: Please keep in touch with your family at least two times in one month, by ways
of phone or video call through network to make your family relatives assuring and
confident for your overseas life.
Hope you work smoothly
and enjoy a leisure
life abroad!