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Cisco Confidential 1 © 2015 Cisco and/or its affiliates. All rights reserved.
Herzlich Willkommen Collaboration Technology Day
Frankfurt 04.02.2015
© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2
• 09:30 Uhr Registrierung und Willkommenskaffee
• 10:00 Uhr Begrüßung
• 10:15 Uhr Neuerungen und Mehrwerte Cisco Collaboration
• 11:15 Uhr Kafeepause
• 11:30 Uhr Update Cisco Collaboration Endpoints
• 12:00 Uhr Cisco Unified Contact Center
• 12:30 Uhr Gemeinsames Mittagessen/Erfahrungsaustausch
© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3
• 13:00 Uhr Live Demonstration Cisco Collaboration
Live Demonstration Cisco Video
• 14.45 Uhr Kaffeepause
• 15.00 Uhr Cisco Collaboration Integration in Business –Applikationen
• 15:45 Uhr Fragen und Diskussion
• 16:30 Uhr Ende der Veranstaltung
Cisco Confidential 4 © 2015 Cisco and/or its affiliates. All rights reserved.
Herzlich Willkommen Update Cisco Collaboration-Architecture
Goran Radnic
Systems Engineer Germany Collaboration
© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 5
• Update CUCM 10.5(2) release
• Cisco Collaboration Edge Architecture
• Cisco Jabber Update
• Cisco Enterprise Agreement for Collaboration
• Update Videoconferencing
Cisco Confidential 6 © 2015 Cisco and/or its affiliates. All rights reserved.
CUCM 10.5(2) release
Cisco Confidential 7 © 2015 Cisco and/or its affiliates. All rights reserved.
Features 4.X-7.x 8.0.x 8.5/8.6 9.1 (2) 10.x
Virtualization X
BYOD (Jabber on Win/MAC/IOS for voice/video) X X
Video (Unified Voice/Video call Control) X X
Mobility (SNR for Voice and Video) X X X
B2B (SIP URI-Dialing & Expressway) X X X
Central License Management (ELM/PLM) X X X
Bandwidth Management (Locations Based CAC) X X X
Collaboration Edge X X X
Prime Collaboration X X X X
Self Provisioning and Self Care X X X X
TMS scheduling of CUCM resources X X X X
Network-based Recording X X X X
© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 8
Cisco UCM Release Plan Winter 2014 Summer 2014 Spring 2014 Autumn 2014
Maintenance Release
CUCM 10.5(2) Minor Release
CUCM 10.5
Major Release
CUCM 10.0
Winter 2015 Summer 2015 Spring 2015 Autumn 2015
Major Release
CSR 11.0
© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 9
• Aligns with CSR 10.6
• Feature Content
IM/P Enhancements
Advanced File Transfer
IM/P Unexpected Disconnect (XEP-0198)
Single Sign On
Install/Upgrade Enhancements
Touchless Install
PCD
Music-On-Hold Scalability
Control of Security Status in Conferences
Security and Continuity
10.5.2 – The release you ought to be on!
• Will replace 10.5(1) as the hardened long life release which can be deployed with confidence
• Supports and Extends the value of collaboration 10.x with innovative enhancements, solution integration (SSO), and enhancing the 10.x work
• Continued Focus on Quality Reduced defect counts, Extended automation
Lower TCO Compliance Flexibility - Multi
Site, Confidence
© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 10
Description
• Server-side file transfer solution that copies and logs all files transferred
Value
• Required for regulatory compliance
• File sharing between users in one-one, ad hoc group, and persistent chat
Overview
• Files are uploaded and stored in a file repository
• File repository is on a customer-provided external file server
• Audit logging of all uploads and downloads in external database
© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 11
• New service: Cisco XCP File Transfer Manager
• New GUI pages: File Transfer and File Server
• Jabber: requires 10.6 Older or third-party clients not supported
• CUCM IM&P 10.5.2
• External database: PostgreSQL or Oracle
• External File Server: Linux distribution; serves as file repository
© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 12
Your Unreceived IMs no longer go to the bit bucket… when you close your laptop without logging off
Changes Include:
• Buffering messages (on unexpected disconnect)
• Delivering Buffered messages (on reconnect prior to timeout)
• Bouncing unreceived messages to sender (post timeout)
• Implemented XEP – 0198
Value
Better IM Integrity, translating to reduced support cost. Improved User Experience.
© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 13
1) End User SSO now officially supported!
2) Setup Enhancements
• Streamlined SSO Enablement wizard flow on CUCM by removing the need of context
switching between CUCM and IdP UI
• Removed the need of sequence between SSO enablement and Service Activation
• 10.5(1) Wizard Workflow
Enable SSO Save IdP Metadata
locally Browse and Upload
IdP Metadata Download SP
Metadata
Go to IdP : Upload IdP Metadata . Configure IdP
Test
Context
Switch
!!Time Intensive Step!!!!
Timer Expiry : Need to start
from beginning
• New 10.5(2) Workflow
Download SP Metadata Go to IdP : Upload IdP
Metadata . Configure IdP
Enable SSO Save IdP Metadata locally Browse and Upload IdP
Metadata Test
Single Sign On User Experience Enhancements for UCM 10.5(2)
• No Context Switch!
• No Timeout Concerns!
1
2
© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 14
• More secure data encryption with a dynamic key based encryption
• Support of AES 256 and TLS 1.2 for SIP and SRTP
• End User SSO solution verification
• Tomcat, JDK and RHEL Kernel upgrade
Security
Cisco Confidential 15 © 2015 Cisco and/or its affiliates. All rights reserved.
Cisco Jabber Update
© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 16
Desktop User Experience
Complete Visual Refresh Interaction Design Improvements
Consistent user experience across entire Jabber portfolio Aligns to Cisco collaboration portfolio
© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 17
Chat & Presence Features Chat Rooms – Room Administration & Moderation
Chat Room – Message Search & UX Enhancements
Chat visual notifications
Chat Do Not Disturb
Spellcheck (Windows 8)
Protocol handler enhancements (XMPP, CiscoIM)
Rich Presence API for custom tab application
Jabber Release 10.5
Jabber for
Windows
Share Enhancements
IM Only screen share
IM Only Group screen share
Remote Desktop Control
Calling Features
Personal Ringtones
Call Statistics (CTRL-SHIFT-S when on a call)
Hunt Groups
Call Pickup
Sharper Video Calls – edge smoothing
HD Audio – G.722 wideband
Self view : resize and move
Plantronics headset call control
Windows control in deskphone mode
User Management
Single Sign On
Reset Jabber
Telemetry data
© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 18
SAML SSO Conversation window control in deskphone mode Video Desktop Share HD Audio - G.722 Support for call recording and monitoring Localization – 14 new languages Telemetry Reset Jabber (Configuration/Data)
Jabber Release 10.5
Jabber for Mac
© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 19
Chat & Presence Features
Alert when available
Locations
Print Chat
AutoSave Chat
Conversation Tab reordering
Conversation Tab switching shortcut (CTRL –TAB)
Chat Security Labels [XEP-256]
Group Chats – remove participants
Chat Room Passwords
Jabber Release 10.6
Jabber for
Windows
Share Enhancements
New share menu (Webex & screen share)
File transfer size limit
Advanced File Transfer (AFT)
File Attachments in Group Chats (on prem)
File Attachments in Chat Rooms (on prem)
File transfer compliance & audit
Remote Desktop Control
Calling Features
Calls – Do Not Disturb
Call notifications on other device
Early Mute – mute before answer
Call Statistics Menu item
Sennheiser headset Call control
Audio Device selection
Ring on all devices
Admin & User Management
Single Sign On for Remote Access
Mandatory Upgrades
Flexible Jabber ID (JID) Structure
Security
US Federal Market - FIPS 140-2 Compliance
Information Assurance improvements
© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 20
Phone mode Advanced File transfer
File Attachments in Group Chats (on prem)
File Attachments in Chat Rooms (on prem)
File transfer compliance & audit
SSO for Remote Access Flexible Jabber ID (JID) Structure
Validate use of AES-256 & TLS1.2 for Next Generation Encryption Custom Contacts [Stretch content]
Jabber Release 10.6
Jabber for Mac
Cisco Confidential 21 © 2015 Cisco and/or its affiliates. All rights reserved.
Jabber on Mobile Update
© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 22
Expanded Deployment Options
SAML Single Sign On support across entire Jabber
portfolio
Note: Cisco® Expressway does not yet support SSO
Phone Only Mode
Hold & resume via shared line
iOS: HD video
Android: Visual design refresh
Android: Expanded device support
Reset Jabber
© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 23
Feature Alignment
Mobile & Remote Access with Single Sign On
Flexible Jabber ID (JID) Structure
File Transfer
Includes Advance File Transfer support
Telephony Features
BFCP support
Call Park
Audio / video statistics
SRST failover
Location publication (“@ Mobile”)
Messenger: Edit Profile
© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 24
SSO for Expressway Mobile and Remote Access (MRA)
Jabber at
work Jabber
Anywhere
Jabber at
Home
Jabber at
the café
Inside the Enterprise
Network
Cisco VCS
Expressway
Cisco
VCS
Control
Collaboration
Services
CUCM
Internet
Outside the Enterprise
Network
Perimeter
Secure and Consistent Sign In User Experience Inside and Outside the Corporate Network
Requires: Jabber 10.6 VCS Expressway 8.5 CUCM 10.5.2
Cisco Confidential 25 © 2015 Cisco and/or its affiliates. All rights reserved.
Cisco Jabber Guest 10.5
© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 26
Jabber Guest – Public-to-Enterprise Communications • UC/video sessions into businesses …
from desktop, mobile
• Easily initiate from public web sites,
mobile apps & URLs, e.g. email
© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 27
Jabber Guest – Addresses 3 Universal Use Cases
Enhance customer interactions
• Add voice, video, and data sharing to your website, email communications, and mobile applications.
Make experts easy to find
• Extend unified communications benefits to the entire ecosystem of an enterprise.
Offer temporary guest access
• Help experts, associates, customers, partners, and suppliers reach your employees.
• Use Case: HR Interviews
Cisco Confidential 28 © 2015 Cisco and/or its affiliates. All rights reserved.
Cisco Collaboration Edge Architektur
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Seamless User
Experiences
Simple, Secure
Access
No One Left
Behind
Legacy &
3rd Party
InteroperabilityInvestment Protection
and return on investment
IP4 to IP6, H.323-SIP,
Standards-based
3rd Party Video
Consumer to Business Integrated customer relationships re-imagined
Jabber Guest
Cisco Unified
Communications
Manager
Remote and
Mobile Worker
Access Consistent user
experience outside the
corporate network
Jabber Mobile,
Desktop &
TelePresence
Endpoints
Cloud Services Enterprise flexibility and scalability
WebEx and TelePresence Together,
Service Provider Offerings
Business to Business Secure communications with partners,
customers & suppliers over the internet
Open, DNS-based URI dialing
© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 30
Unified CM &
applications
Expressway
Firewall Traversal
AnyConnect
VPN
• Layer 3 VPN Solution
• Secures the entire device and it’s
contents
• AnyConnect allows users access
to any permitted applications &
data
• New Offering
• Session-based firewall traversal
• Allows access to collaboration
applications ONLY
• Personal data not routed through
enterprise network
© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 31
DMZ Enterprise Network
1. Expressway E is the traversal server installed in DMZ. Expressway C is the traversal client installed inside the enterprise network.
2. Expressway C initiates traversal connections outbound through the firewall to specific ports on Expressway E with secure login credentials.
3. Once the connection has been established, Expressway C sends keep-alive packets to Expressway E to maintain the connection
4. When Expressway E receives an incoming call, it issues an incoming call request to Expressway C.
5. Expressway C then routes the call to UCM to reach the called user or endpoint
6. The call is established and media traverses the firewall securely over an existing traversal connection
UCM
Firewall Expressway
E
Firewall Expressway
C
Internet
Outside Network
Media
Signaling
© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 32
Make voice and
video calls
Instant Message
and Presence
Access visual
voicemail
Search corporate
directory
Launch a web
conference
Share content
Inside firewall (Intranet)
Outside firewall (Public Internet)
Collaboration
Services Internet
DMZ
Expressway
E
Expressway
C
Unified
CM
© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 33
Protocol Security Service
SIP TLS Session Establishment –
Register, Invite, etc. via UCM
Media SRTP Audio, Video, Content Share,
Advanced Control
(RTP/SRTP, BFCP, iX/XCCP)
HTTPS TLS Logon,
Provisioning/Configuration,
Contact Search, Visual Voicemail
XMPP TLS Instant Messaging, Presence
Unified CM IM&P
Conference Resources
Other UC Infrastructure &
Resources
Inside firewall (Intranet)
Outside firewall (Public Internet)
Expressway
E
Expressway
C
Collaboration
Services
Unified
CM
Internet
DMZ
Cisco Confidential 34 © 2015 Cisco and/or its affiliates. All rights reserved.
Cisco Enterprise Agreement for Collaboration
© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 35
• Kostenoptimiertes Bundles mit
interessantem Einspareffekt
• Lizenzierung je Nutzer oder
Arbeitsplatz
• Ab 1/50 Benutzern für Std/Pro
• Keine zusätzlichen
Serverlizenzen notwendig
• Kombinierbar mit User Connect
Licensing
• Mindestens ein Jahr Cisco
Software Support Service
notwendig (Updates, Upgrades
und TAC-Support für Integrator)
• Einzellizensierung aller Dienste
• Lizenzierung je Nutzer oder
Arbeitsplatz
• Ab 50 Benutzern
• Serverlizenzen bereits
beinhaltet
• Mindestens ein Jahr Cisco
Software Support Service
notwendig (Updates, Upgrades
und TAC-Support für Integrator)
Unified Workspace Licensing User Connect Licensing
• All-in-One Lizenzpaket für das
gesamte Unternehmen für
Sprache und Video
• Ab 2.000 PC-Arbeitsplätzen*
• Lizenzierung erfolgt nur für PC-
Arbeitsplätze
• Keine Lizenzierung analoger
Anschlüsse
• Keine zusätzlichen
Serverlizenzen notwendig
• Mindestens drei Jahre Laufzeit
inkl. Cisco Software Support
Service notwendig (Updates,
Upgrades und TAC-Support für
Integrator)
Enterprise Agreement
Nie wieder Lizenzmangel
und -diskussionen
*Knowledge Worker
© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 36
• Für Neubeschaffungen und Upgrades bestehender Systeme
• Flexibilität beim Rollout – vollständiger Lizenzzugriff vom ersten Tag
• Kosten- und Preisgarantie für 3 oder 5 Jahre Vertragslaufzeit
• Unlimitiertes Organisations-Wachstum im Preis inbegriffen
• Günstige Finanzierung über Cisco Capital
• Beinhaltet unlimitierte Lizenzen für
Cisco Unified Communications Manager
Cisco TelePresence Video Communication Server
Cisco Expressway-E und Expressway-C
Cisco TelePresence Management Suite
Cisco Jabber Soft Clients (Windows, Mac, iPad, iPhone, Android, SDK)
Cisco Unity Connection
Cisco Unified Attendant Console Advanced
Cisco Session Management Edition
Cisco Emergency Responder 911
• Alle Updates und Upgrades innerhalb der Vertragslaufzeit enthalten
• Lizenzen verbleiben nach Vertragslaufzeit im Kundeneigentum
• Weitere Lizenz-Suiten für TelePresence Multi-Party, WebEx On-Premises Suite, Cloud Conferencing Suite, Prime Collaboration und Customer Collaboration verfügbar
Nie wieder Lizenzmangel
und -diskussionen
*Knowledge Worker
Cisco Confidential 37 © 2015 Cisco and/or its affiliates. All rights reserved.
Update Videoconferencing
© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 38
CMR Cloud
Hosted by Cisco WebEx
Launching Nov 2014
CMR Hybrid
TelePresence on premises plus
Cisco WebEx
Available Now
CMR Premises
TelePresence infrastructure @
Customer Datacenter
Available Now
© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 39
Simple collaboration
Few video options
Face-to-face meetings
On-premises deployment
Many methods
of collaboration
Spontaneous discussions
Extend to cloud
deployment
Video on any device
© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 40
Personal Room A personalized, always-available
collaboration meeting resource for every
user – Just Meet – Anytime
Scheduled For reserving conference rooms using
Outlook, using normal work flows, or
via WebEx site scheduling
Instant (One-Click) On-demand, one-click meeting –
Start from Outlook, Jabber or WebEx site
Join on Video or WebEx
© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 41
© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 42
Users
Video
In-Meeting
Controls
End-to-End Security
• 1025 Concurrent Users Per Meeting
• Up to 25 SIP or H.323 video conferencing or Lync endpoints
• Up to additional 500 WebEx® video participants in a single meeting
• 500 audio-only WebEx users
• Video 720p 30 fps and content to 720p 5fps with support for
standard (4:3) and widescreen (16:9) content
• Single and multiscreen standards-based telepresence systems
• See all meeting participants in a unified participant list
• Mute, unmute, and drop any participant
• Lock meeting to prevent unintended participants from joining
• Record sessions with video, audio, and content for future viewing
© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 43
• Previously, conference bridges used for scheduled conferences were connected directly to the call control device without Conductor. In this release they used with Conductor.
• Two approaches for scheduling:
Dedicated bridge - One or more bridges that
are dedicated just for scheduled conferences,
with each bridge in a pool of its own.
Shared bridge - Allow bridges to be used
for non-scheduled as well as scheduled
conferences. In this case resource availability
for scheduled conferences cannot be guaranteed,
as the necessary resources might already be in use
by non-scheduled conferences.
© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 44
• Improved call capacities are available with the Cisco Multiparty Media 310/320 and Cisco TelePresence Server on Virtual Machine.
• Additional screen licenses must be applied for the increased ports
• Capacity changes:
Media 310/320: 10/20 ports in version 4.0(2.8) -> 12/24 ports in version 4.1
UCS C220 E5-2667v2: 28 ports in version 4.0(2.8) -> 36 ports in version 4.1
UCS C220 E5-2665 / C240 E5-2680: 16 ports in 4.0(2.8) -> 20 ports in version 4.1
UCS C220 E5-2665 BE6K: 8 ports in version 4.0(2.8) -> 10 ports in version 4.1
• For details of these features see the latest release notes and NPI for TelePresence Server Version 4.1 (not released).
© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 45
UCM CUC IM&P PCP Paging vTS
UCM CUC IM&P PCP Paging
CCX CER
Cond. Expwy-C/E
TMS vTS
“Suite 1” vTS 4.1 only
“Suite 2” CSR 10.6 only
“Suite 3a” CSR 10.6 + 9 (Small VMs)
MM410v Server BE6000S (PRI, BRI, FXO)
BE6000M BE7000M BE6000H BE7000H
pDisk x6
LV1 – RAID5
Single LSI
pDisk x6
LV2 – RAID5
pDisk x6
LV1 – RAID5
Single LSI
pDisk x8
LV1 – RAID5
Single LSI
pDisk x3
LV1 – RAID5
Mobo
ISR 2921-V
UCS E160D M2
pDisk x2
LV1 – RAID1
Single LSI
pDisk x5
LV1 RAID5
Single LSI
pDisk x5 pDisk x5 pDisk x5
ESXi 5.5
ESXi 5.5
ESXi 5.5
UCS C220 M4 UCS C220 M4 UCS C220 M4
UCS C240 M4 UCS C240 M4
UCM CUC IM&P PCP Paging
CCX CER
Cond. Expwy-C/E
TMS vTS
“Suite 3b” CSR 10.6 + 9 (Medium VMs)
ESXi 5.5
LV2 RAID5
LV3 RAID5
LV4 RAID5
vTCS vTCS
Thank you.