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© Copyright 2006 The Univ ersity of Hong Kong 1 H K U Computer Centre 香香香香香香香香香香香香香 A Review of the Campus Informatization at The University of Hong Kong 香香香香香香香香 香香 香香香香香香香香香香香香香香香香 香香‧ 2006 香 5 香 26-27 香

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Page 1: HKUHKU Computer Centre © Copyright 2006 The University of Hong Kong 1 香港大學信息化的回顧與展望 A Review of the Campus Informatization at The University of Hong Kong

© Copyright 2006 The University of Hong Kong

1

HKU

ComputerCentre

香港大學信息化的回顧與展望 A Review of the Campus Informatization

at The University of Hong Kong

香港大學電腦中心吳南

第二届高校信息化可持續發展研討會北京‧ 2006年 5 月 26-27日

Page 2: HKUHKU Computer Centre © Copyright 2006 The University of Hong Kong 1 香港大學信息化的回顧與展望 A Review of the Campus Informatization at The University of Hong Kong

© Copyright 2006 The University of Hong Kong

2

HKU

ComputerCentre

提綱

1. 香港大學簡介2. 回顧香港大學信息化的成果3. 優質信息化的展望

Page 3: HKUHKU Computer Centre © Copyright 2006 The University of Hong Kong 1 香港大學信息化的回顧與展望 A Review of the Campus Informatization at The University of Hong Kong

© Copyright 2006 The University of Hong Kong

3

HKU

ComputerCentre

香港大學 成立於 1911 年 - 香港第一所大學

Page 4: HKUHKU Computer Centre © Copyright 2006 The University of Hong Kong 1 香港大學信息化的回顧與展望 A Review of the Campus Informatization at The University of Hong Kong

© Copyright 2006 The University of Hong Kong

4

HKU

ComputerCentre

The University of Hong Kong http://www.hku.hk

Page 5: HKUHKU Computer Centre © Copyright 2006 The University of Hong Kong 1 香港大學信息化的回顧與展望 A Review of the Campus Informatization at The University of Hong Kong

© Copyright 2006 The University of Hong Kong

5

HKU

ComputerCentre

香港大學 2006

綜合大學十個學院約一千名教師九千多名本科生六千多名研究生

Page 6: HKUHKU Computer Centre © Copyright 2006 The University of Hong Kong 1 香港大學信息化的回顧與展望 A Review of the Campus Informatization at The University of Hong Kong

© Copyright 2006 The University of Hong Kong

6

HKU

ComputerCentre

香港大學電腦中心

Page 7: HKUHKU Computer Centre © Copyright 2006 The University of Hong Kong 1 香港大學信息化的回顧與展望 A Review of the Campus Informatization at The University of Hong Kong

© Copyright 2006 The University of Hong Kong

7

HKU

ComputerCentre

HKU Computer Centre http://www.hku.hk/cc

Page 8: HKUHKU Computer Centre © Copyright 2006 The University of Hong Kong 1 香港大學信息化的回顧與展望 A Review of the Campus Informatization at The University of Hong Kong

© Copyright 2006 The University of Hong Kong

8

HKU

ComputerCentre

電腦中心的使命 推動先進的資信科技 , 輔助大學的教與學

﹑科研及行政管理 建造優越的網絡環境 , 促進信息交流 促使學生、老師及職員能夠有效地、容易

地使用大學的電腦及網絡資源 輔助創新科技轉移 , 配合大學的使命 致力提供世界級優良資信科技服務

Page 9: HKUHKU Computer Centre © Copyright 2006 The University of Hong Kong 1 香港大學信息化的回顧與展望 A Review of the Campus Informatization at The University of Hong Kong

© Copyright 2006 The University of Hong Kong

9

HKU

ComputerCentre

電腦中心的架構電腦中心由中心主任及副主任領導﹐中心共分為五個部門﹕

系統及網絡服務 用戶服務 財務應用服務 行政應用服務 電腦中心行政事務

Page 10: HKUHKU Computer Centre © Copyright 2006 The University of Hong Kong 1 香港大學信息化的回顧與展望 A Review of the Campus Informatization at The University of Hong Kong

© Copyright 2006 The University of Hong Kong

10

HKU

ComputerCentre

香港大學電腦中心組織圖主任

財務應用服務部

行政應用服務部

系統及網絡服務部

財務服務組

發薪服務組

物業服務組

行政服務組

教務服務組

研究及研究生服務組

系統服務組

網絡及個人電腦服務組

高效能運算支援組

技術支援組

操作組

用戶服務部

中心行政事務部

用戶服務組

電子服務應用組

電子服務技術組

副主任

香港大學電腦中心辦公室

聯合大學電腦中心辦公室

Page 11: HKUHKU Computer Centre © Copyright 2006 The University of Hong Kong 1 香港大學信息化的回顧與展望 A Review of the Campus Informatization at The University of Hong Kong

© Copyright 2006 The University of Hong Kong

11

HKU

ComputerCentre

資信科技在香港大學的應用

世界性的學術交流先進的教與學尖端的科研高效率的行政無紙化數碼大學

Page 12: HKUHKU Computer Centre © Copyright 2006 The University of Hong Kong 1 香港大學信息化的回顧與展望 A Review of the Campus Informatization at The University of Hong Kong

© Copyright 2006 The University of Hong Kong

12

HKU

ComputerCentre

我們的資信科技策略

1996 - 邁向 2000 年的數碼校園

1999 - 邁向 21 世紀的無紙化數碼校園

2002 - 加速建設無紙化綠色校園2005 - 優質信息科技服務的數碼校園

Page 13: HKUHKU Computer Centre © Copyright 2006 The University of Hong Kong 1 香港大學信息化的回顧與展望 A Review of the Campus Informatization at The University of Hong Kong

© Copyright 2006 The University of Hong Kong

13

HKU

ComputerCentre

影響大學信息化發展的重要因素

大學的改革 用户的改變 IT技術的迅速發展 IT資源的短缺

Page 14: HKUHKU Computer Centre © Copyright 2006 The University of Hong Kong 1 香港大學信息化的回顧與展望 A Review of the Campus Informatization at The University of Hong Kong

© Copyright 2006 The University of Hong Kong

14

HKU

ComputerCentre

Digital University Initiativein 1996

1. Email and access to Internet

2. High-speed campus network; Access Everywhere Network (ACEnet) in campus and student hostels; dialup Notebook access from home; free Internet access

3. PC provision for staff and Student Computer Programme

4. Unify administrative applications

5. E-services and smart card project

Page 15: HKUHKU Computer Centre © Copyright 2006 The University of Hong Kong 1 香港大學信息化的回顧與展望 A Review of the Campus Informatization at The University of Hong Kong

© Copyright 2006 The University of Hong Kong

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HKU

ComputerCentre

Major Achievements in 2006

1. High Speed Campus Network

2. HKU Portal

3. Reliable Electronic mail

4. HKU Electronic Services Delivery

5. University Information Systems/URP

6. IT Support for E-Learning

7. High performance computation support

Page 16: HKUHKU Computer Centre © Copyright 2006 The University of Hong Kong 1 香港大學信息化的回顧與展望 A Review of the Campus Informatization at The University of Hong Kong

© Copyright 2006 The University of Hong Kong

16

HKU

ComputerCentre

1. High Speed Campus Network

Core BackboneCore BackboneNetwork atNetwork atComputer CentreComputer Centre

IntranetIntranet-- Office-- OfficeNetworkNetwork

ACEnet ACEnet (with (with WiFi WLAN WiFi WLAN extension)extension)

RemoteRemoteNetworksNetworks

HallHallNetworkNetwork

Dial-upDial-upAccess Access from Homefrom Home

InternetInternet

Page 17: HKUHKU Computer Centre © Copyright 2006 The University of Hong Kong 1 香港大學信息化的回顧與展望 A Review of the Campus Informatization at The University of Hong Kong

© Copyright 2006 The University of Hong Kong

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HKU

ComputerCentre

A total of 24,000 network access points

15,000 network points for department offices and laboratories

5,000 network points for student halls

4,000 network points for Access Everywhere network (ACEnet)

500+ Wi-Fi WLAN Access Points for wireless extension of ACEnet

HKU Campus Network

Page 18: HKUHKU Computer Centre © Copyright 2006 The University of Hong Kong 1 香港大學信息化的回顧與展望 A Review of the Campus Informatization at The University of Hong Kong

© Copyright 2006 The University of Hong Kong

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HKU

ComputerCentre

WLAN Environment

Wireless LAN Access Point

Page 19: HKUHKU Computer Centre © Copyright 2006 The University of Hong Kong 1 香港大學信息化的回顧與展望 A Review of the Campus Informatization at The University of Hong Kong

© Copyright 2006 The University of Hong Kong

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HKU

ComputerCentre

Libraries 圖書館

WLAN Accessibility

Lily Pond 荷花池

Page 20: HKUHKU Computer Centre © Copyright 2006 The University of Hong Kong 1 香港大學信息化的回顧與展望 A Review of the Campus Informatization at The University of Hong Kong

© Copyright 2006 The University of Hong Kong

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HKU

ComputerCentre

HARNET 2005

Page 21: HKUHKU Computer Centre © Copyright 2006 The University of Hong Kong 1 香港大學信息化的回顧與展望 A Review of the Campus Informatization at The University of Hong Kong

© Copyright 2006 The University of Hong Kong

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HKU

ComputerCentre

HKU/Internet Connections HKU HARNET (Hong Kong Academic

and Research Network)GE

HARNETInternet (outside HK)380 (+380) Mbps

HARNETHKIX (within HK)GE

HARNET Internet245 Mbps

Page 22: HKUHKU Computer Centre © Copyright 2006 The University of Hong Kong 1 香港大學信息化的回顧與展望 A Review of the Campus Informatization at The University of Hong Kong

© Copyright 2006 The University of Hong Kong

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HKU

ComputerCentre

2. HKU Portal

Page 23: HKUHKU Computer Centre © Copyright 2006 The University of Hong Kong 1 香港大學信息化的回顧與展望 A Review of the Campus Informatization at The University of Hong Kong

© Copyright 2006 The University of Hong Kong

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HKU

ComputerCentre

HKU Portal Services

Single signon to facilitate access

Identity management/Central Authentication Services

User convenience

Data Security

Good acceptance – both service providers and end-users

Page 24: HKUHKU Computer Centre © Copyright 2006 The University of Hong Kong 1 香港大學信息化的回顧與展望 A Review of the Campus Informatization at The University of Hong Kong

© Copyright 2006 The University of Hong Kong

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HKU

ComputerCentre

HKU Portal – High User Aceptance

Convenient

User-oriented

Resourceful

Customizable

Useracceptance

Searchable

20,000 users login HKU Portal daily

Page 25: HKUHKU Computer Centre © Copyright 2006 The University of Hong Kong 1 香港大學信息化的回顧與展望 A Review of the Campus Informatization at The University of Hong Kong

© Copyright 2006 The University of Hong Kong

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HKU

ComputerCentre

HKU Portal Services

Page 26: HKUHKU Computer Centre © Copyright 2006 The University of Hong Kong 1 香港大學信息化的回顧與展望 A Review of the Campus Informatization at The University of Hong Kong

© Copyright 2006 The University of Hong Kong

26

HKU

ComputerCentre

3. Reliable Electronic Mail

Every HKU staff, student and alumni owns a HKU email account

The email quota is ever increasing – currently 120M for staff and students

Spam is ever increasing

Virus is an issue

Delivery of bulk email messages

Page 27: HKUHKU Computer Centre © Copyright 2006 The University of Hong Kong 1 香港大學信息化的回顧與展望 A Review of the Campus Informatization at The University of Hong Kong

© Copyright 2006 The University of Hong Kong

27

HKU

ComputerCentre

Resilient Information Infrastructure Network and Servers 7 days x 24 hours Redundancy High-availability servers Virus and Spam protection Intrusion detection and

prevention Firewalls Uninterruptible Power Supply

(UPS)

Page 28: HKUHKU Computer Centre © Copyright 2006 The University of Hong Kong 1 香港大學信息化的回顧與展望 A Review of the Campus Informatization at The University of Hong Kong

© Copyright 2006 The University of Hong Kong

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HKU

ComputerCentre

SAN Storage

Sufficient server capacity for data processing and storage

Sufficient storage for every staff and student

RAID technology Open SAN

architecture

Tape Library

FC Switches

SAN server

Tape LibraryFC Connection

High availability host clusters

Page 29: HKUHKU Computer Centre © Copyright 2006 The University of Hong Kong 1 香港大學信息化的回顧與展望 A Review of the Campus Informatization at The University of Hong Kong

© Copyright 2006 The University of Hong Kong

29

HKU

ComputerCentre

4. HKU Electronic Services Delivery - HKUESD

Page 30: HKUHKU Computer Centre © Copyright 2006 The University of Hong Kong 1 香港大學信息化的回顧與展望 A Review of the Campus Informatization at The University of Hong Kong

© Copyright 2006 The University of Hong Kong

30

HKU

ComputerCentre

HKUESD

Support Java technology as the development platform

Facilitate web-based applications development with workflow

Use Oracle as database

Enable Digital Signature using PKI technology

HKU-Cert Private key can be on smart-card or CD-R device

Page 31: HKUHKU Computer Centre © Copyright 2006 The University of Hong Kong 1 香港大學信息化的回顧與展望 A Review of the Campus Informatization at The University of Hong Kong

© Copyright 2006 The University of Hong Kong

31

HKU

ComputerCentre

HKU-Cert Private Key (password protected)

(1) HKU Smart Card (2) Business-card-size CD-R

Page 32: HKUHKU Computer Centre © Copyright 2006 The University of Hong Kong 1 香港大學信息化的回顧與展望 A Review of the Campus Informatization at The University of Hong Kong

© Copyright 2006 The University of Hong Kong

32

HKU

ComputerCentre

5. University Information System

HKU Portal provides single signon HKUESD enables workflow applications Online data capture from source Identity management and Data Security Explosion of applications Use of different technologies Outsourcing, Software Packages

Page 33: HKUHKU Computer Centre © Copyright 2006 The University of Hong Kong 1 香港大學信息化的回顧與展望 A Review of the Campus Informatization at The University of Hong Kong

© Copyright 2006 The University of Hong Kong

33

HKU

ComputerCentre

University Resource Planning

Finance

Staff / Human Resources

Students / Undergraduates and Postgraduates

Estates

Alumni

Page 34: HKUHKU Computer Centre © Copyright 2006 The University of Hong Kong 1 香港大學信息化的回顧與展望 A Review of the Campus Informatization at The University of Hong Kong

© Copyright 2006 The University of Hong Kong

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HKU

ComputerCentre

Integrated Administrative

Applications

RegistryRegistry

Estates OfficeEstates Office

VC’s OfficeVC’s Office

Graduate SchoolGraduate School

Faculty OfficesFaculty OfficesFinance OfficeFinance Office

JUPAS OfficeJUPAS Office

Computer CentreComputer Centre

IT Support for e-Administration

Page 35: HKUHKU Computer Centre © Copyright 2006 The University of Hong Kong 1 香港大學信息化的回顧與展望 A Review of the Campus Informatization at The University of Hong Kong

© Copyright 2006 The University of Hong Kong

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HKU

ComputerCentre

Integrated Administrative Applications

Page 36: HKUHKU Computer Centre © Copyright 2006 The University of Hong Kong 1 香港大學信息化的回顧與展望 A Review of the Campus Informatization at The University of Hong Kong

© Copyright 2006 The University of Hong Kong

36

HKU

ComputerCentre

MyUIS

Page 37: HKUHKU Computer Centre © Copyright 2006 The University of Hong Kong 1 香港大學信息化的回顧與展望 A Review of the Campus Informatization at The University of Hong Kong

© Copyright 2006 The University of Hong Kong

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HKU

ComputerCentre

Student Connect

Page 38: HKUHKU Computer Centre © Copyright 2006 The University of Hong Kong 1 香港大學信息化的回顧與展望 A Review of the Campus Informatization at The University of Hong Kong

© Copyright 2006 The University of Hong Kong

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HKU

ComputerCentre

6. IT Support for Teaching & Learning - WebCT Courses

Page 39: HKUHKU Computer Centre © Copyright 2006 The University of Hong Kong 1 香港大學信息化的回顧與展望 A Review of the Campus Informatization at The University of Hong Kong

© Copyright 2006 The University of Hong Kong

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HKU

ComputerCentre

English- Presentation SkillsVideo and text are used

Page 40: HKUHKU Computer Centre © Copyright 2006 The University of Hong Kong 1 香港大學信息化的回顧與展望 A Review of the Campus Informatization at The University of Hong Kong

© Copyright 2006 The University of Hong Kong

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HKU

ComputerCentre

Chinese : Foundation Course

Page 41: HKUHKU Computer Centre © Copyright 2006 The University of Hong Kong 1 香港大學信息化的回顧與展望 A Review of the Campus Informatization at The University of Hong Kong

© Copyright 2006 The University of Hong Kong

41

HKU

ComputerCentre

Civil Engineering : Pre-stressed Concrete Structures

Page 42: HKUHKU Computer Centre © Copyright 2006 The University of Hong Kong 1 香港大學信息化的回顧與展望 A Review of the Campus Informatization at The University of Hong Kong

© Copyright 2006 The University of Hong Kong

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HKU

ComputerCentre

Music : Music Technology

Page 43: HKUHKU Computer Centre © Copyright 2006 The University of Hong Kong 1 香港大學信息化的回顧與展望 A Review of the Campus Informatization at The University of Hong Kong

© Copyright 2006 The University of Hong Kong

43

HKU

ComputerCentre

Student Notebook Computer Program 2005

Page 44: HKUHKU Computer Centre © Copyright 2006 The University of Hong Kong 1 香港大學信息化的回顧與展望 A Review of the Campus Informatization at The University of Hong Kong

© Copyright 2006 The University of Hong Kong

44

HKU

ComputerCentre

7. HPC Support for Research

Scalable Parallel Computers IBM SP1

1993-1995

4 nodes IBM SP2 Power 1

1996-1998

32 nodes IBM SP2 Power 2

1998-2003

48 nodes

Page 45: HKUHKU Computer Centre © Copyright 2006 The University of Hong Kong 1 香港大學信息化的回顧與展望 A Review of the Campus Informatization at The University of Hong Kong

© Copyright 2006 The University of Hong Kong

45

HKU

ComputerCentre

HPC Support for Research Linux HPC Clusters

HKUHPCC2 1998 - now 8 nodes Pentium III

HKUHPCC 1999 – now 32 nodes Pentium III

HPCPOWER 2003 - now 178 nodes Xeon

Windows HPC Cluster

WINHPC 2004 - now 14 nodes Xeon, 2 nodes Itanium2

Page 46: HKUHKU Computer Centre © Copyright 2006 The University of Hong Kong 1 香港大學信息化的回顧與展望 A Review of the Campus Informatization at The University of Hong Kong

© Copyright 2006 The University of Hong Kong

46

HKU

ComputerCentre

TOP 500 ranking

Year 1995 1998 11/2003 6/2005

Rank 185th 346th 240th 491st

Rpeak 8.5 30.7 1433.6 2004.8

Rmax 5.8 22.2 638.8 1186.2

Computer IBM SP2

IBM SP2

Intel cluster

Intel cluster

CPUs 32 48 256 358

Page 47: HKUHKU Computer Centre © Copyright 2006 The University of Hong Kong 1 香港大學信息化的回顧與展望 A Review of the Campus Informatization at The University of Hong Kong

© Copyright 2006 The University of Hong Kong

47

HKU

ComputerCentre

HPC Projects at HKU

Page 48: HKUHKU Computer Centre © Copyright 2006 The University of Hong Kong 1 香港大學信息化的回顧與展望 A Review of the Campus Informatization at The University of Hong Kong

© Copyright 2006 The University of Hong Kong

48

HKU

ComputerCentre

General Problems encountered

High expectations from management High demands from professors and

students Need to work with many departments Network and server problems will occur Problems need to be resolved quickly Un-sociable working hours of 7 x 24 Staff have to be continuously trained to

learn new technologies

Page 49: HKUHKU Computer Centre © Copyright 2006 The University of Hong Kong 1 香港大學信息化的回顧與展望 A Review of the Campus Informatization at The University of Hong Kong

© Copyright 2006 The University of Hong Kong

49

HKU

ComputerCentre

Future Direction

University Reform continues

User Community continues to expand

IT Technology still evolving rapidly

IT Funding insufficient

Page 50: HKUHKU Computer Centre © Copyright 2006 The University of Hong Kong 1 香港大學信息化的回顧與展望 A Review of the Campus Informatization at The University of Hong Kong

© Copyright 2006 The University of Hong Kong

50

HKU

ComputerCentre

Further Development of Campus Network Gigabit Ethernet for WAN links

Redundancy for all networks in the remote campuses

Fibre connectivity wherever possible

10Gigabit development

Optical HARNET development

Page 51: HKUHKU Computer Centre © Copyright 2006 The University of Hong Kong 1 香港大學信息化的回顧與展望 A Review of the Campus Informatization at The University of Hong Kong

© Copyright 2006 The University of Hong Kong

51

HKU

ComputerCentre

6506_RR2 6509_KA

Huawei8512 A

Huawei8512 B

Tipping Point A

Tipping Point B

Huawei 6506 A

Huawei 6506 B

KA BuildingRRS Building

NE40 NE40

6509_RR

6506_IDS6509_KA

10G Backbone Network

Huaweirouter

10G Backbone

Switch

10G

10G

10G

ServersBuilding Switches

Page 52: HKUHKU Computer Centre © Copyright 2006 The University of Hong Kong 1 香港大學信息化的回顧與展望 A Review of the Campus Informatization at The University of Hong Kong

© Copyright 2006 The University of Hong Kong

52

HKU

ComputerCentre

Remote Network Connectivity

Optical Link 1Gbps

100Mbps

Main campus

Sassoon Road

QMH

PPDH

100Mbps

2nd2nd

backupbackup

linklink

Page 53: HKUHKU Computer Centre © Copyright 2006 The University of Hong Kong 1 香港大學信息化的回顧與展望 A Review of the Campus Informatization at The University of Hong Kong

© Copyright 2006 The University of Hong Kong

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HKU

ComputerCentre

Internet2

CUHK HKUST

PolyU HKU

HKIED HKBU

LU CityU

JUCC Optical HARNET Network Diagram

17km

OMEA

26.3km

13.8km OME6500 OME6500 OME6500 OME6500

OME6500OME6500OME6500OME6500

10Gbps MSSPRing32.68km

19.48km 17.78km

9.66km

32.3km

15.7km

12.7km

17.5km

15.6km

Media Converter Shelf

Media Converter Shelf

Media Converter Shelf

Media Converter Shelf

ONE GE each for UST, BU, CityU and HKU to connect Internet2

One GE each for CU, IEd, LNU and Poly U to connect Internet2

GE

GE

GE

GE

GE

GE

Internet 2 GE

Internet 2 GE

2 GE2 G FC

2 GE2 G FC

2 GE2 G FC

2 GE2 G FC

2 GE2 G FC

2 GE2 G FC

2 G FC

2 G FC

Cisco7603

Cisco7603

Cisco7603

Cisco7603

Cisco7603

Cisco7603

Cisco7603

Cisco7603

3 GE

3 GE

Page 54: HKUHKU Computer Centre © Copyright 2006 The University of Hong Kong 1 香港大學信息化的回顧與展望 A Review of the Campus Informatization at The University of Hong Kong

© Copyright 2006 The University of Hong Kong

54

HKU

ComputerCentre

Further Development on e-Administration

Business process reengineering and University Resource Planning

Integrating UIS and Student Connect applications to handle curriculum reform

Staff profile and student profile systems

Extending the HKU Portal to serve the wider community

Page 55: HKUHKU Computer Centre © Copyright 2006 The University of Hong Kong 1 香港大學信息化的回顧與展望 A Review of the Campus Informatization at The University of Hong Kong

© Copyright 2006 The University of Hong Kong

55

HKU

ComputerCentre

HKU Portal Enhancement

Intelligent Search of Information and Services

Enhanced Communication Using Hand-held Devices

HKU Event Management System

Personal Event Calendar

Central authentication for services of other departments e.g. libraries

Page 56: HKUHKU Computer Centre © Copyright 2006 The University of Hong Kong 1 香港大學信息化的回顧與展望 A Review of the Campus Informatization at The University of Hong Kong

© Copyright 2006 The University of Hong Kong

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HKU

ComputerCentre

Portal Intelligent Search

Page 57: HKUHKU Computer Centre © Copyright 2006 The University of Hong Kong 1 香港大學信息化的回顧與展望 A Review of the Campus Informatization at The University of Hong Kong

© Copyright 2006 The University of Hong Kong

57

HKU

ComputerCentre

HKU Event Management System

Page 58: HKUHKU Computer Centre © Copyright 2006 The University of Hong Kong 1 香港大學信息化的回顧與展望 A Review of the Campus Informatization at The University of Hong Kong

© Copyright 2006 The University of Hong Kong

58

HKU

ComputerCentre

HKU Event Management System

Page 59: HKUHKU Computer Centre © Copyright 2006 The University of Hong Kong 1 香港大學信息化的回顧與展望 A Review of the Campus Informatization at The University of Hong Kong

© Copyright 2006 The University of Hong Kong

59

HKU

ComputerCentre

E-Learning Development

Choice of IT platform for supporting E-learning

How to help teachers to put up their course content online

Support of new E-learning platforms

Page 60: HKUHKU Computer Centre © Copyright 2006 The University of Hong Kong 1 香港大學信息化的回顧與展望 A Review of the Campus Informatization at The University of Hong Kong

© Copyright 2006 The University of Hong Kong

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HKU

ComputerCentre

Parallel programming and high performance computing

Grid computing

Training, advice and programming assistance

Cost of upgrade expensive

IT for Research and Innovation

Page 61: HKUHKU Computer Centre © Copyright 2006 The University of Hong Kong 1 香港大學信息化的回顧與展望 A Review of the Campus Informatization at The University of Hong Kong

© Copyright 2006 The University of Hong Kong

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HKU

ComputerCentre

Quality IT Services for Sustainable Development

Maintain advanced services Maintain quality services Develop quality management practices Provide continuous training to staff Increase staff resources on user

support

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Management of Quality IT Services Good quality and user-oriented

services Meet user’s requirement and

satisfaction Fast response 7 x 24 hours service Anywhere, anytime User-friendly, intuitive interface

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Helpdesk Develop FAQ to help users

Helpdesk

Helpdesk officers

User Services Section Systems Team Network Team Technical Services

Team [email protected]

Helpdesk system tracks questions not answered by various teams

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Information Directories

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Publications

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The Role of the Computer Centre

To be recognized as the IT leader in the campus

Develop innovative services and user-oriented applications

Line up strategic partners Have effective promotion of our

services Organize user seminars and trainings

regularly

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Thank You!