hoosier times: 2018 spring issue - roisearchgroup.com · want to share my sincere gratitude. ......

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In This Issue

− President’s Letter………………2

− Editor’s Note……………………..3

− Leadership 2018-2019……….4

− Membership Update………….5

− New Member Spot light…....6

− Spring Institute Recap………..7

− Article: Why Does Employee Turnover Happen?..............12

Sponsors − Listings……………………….…….14

− Logos………………………….…….15

Hoosier Times: 2018 Spring Issue

`Upcoming Events May 17-18, 2018: HFMA Indiana Mini-LTC

June 24-27, 2018: National HFMA ANI

September 26-28, 2018: Region 7 Conference

Please check website for updated information on upcoming events:

www.hfma-indiana.org

Use the HFMA Weblink

To access to HFMA National Leadership Activities and

Membership tools!

At the Spring Institute, we thank outgoing Chapter President Amy Herron for a great year

Indiana Pressler Memorial Hoosier Times - Spring 2018

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https://annual.hfma.org/2018/Public/Enter.aspx

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Happy Spring (finally!!), HFMA Members,

As I sit down to write my final President’s Letter, I can’t believe how quickly the year has passed. What an amazing honor and privilege it has been to serve as your President. I’m so appreciative of all the support given by our members and the time spent by our volunteers to make the Indiana Pressler Memorial Chapter the best Chapter in HFMA!

There are several supporters from my village during the past four years who I want to share my sincere gratitude. To Franciscan Health for allowing me the opportunity to check off one of my professional bucket list items. To Shawn Williams, Randy Russell, and Jack Bishop who were all part of the Executive Team when I joined them in Washington DC for LTC to kick off my journey and were always available for questions, guidance, and support. To Farrah Mahoney, Nick McLaughlin, and Michelle Trowell who have joined the Executive team during the journey and have given so much to keep our Chapter growing and evolving. To Connie Bishop, Brad Willkie, Bob Brandenburg, and Jim Miller who said they would be there to help me during this journey and more than delivered on their offer, leading committees, jumping in when needed, and providing lots of encouragement. The memories, adventures, lifelong friendships, and professional network will always hold a special place in my heart. Thank you!

Our Board of Directors and volunteers have been willing to try some new things this year – from our Board Retreat in the Fall, to hosting Regional events in Ft. Wayne and Evansville, and participating in committee lunch updates during our two day Institutes. We recognized some of the shining stars that helped to bring success to our Chapter this year during the Spring Institute. Jon Townsend and Brian Cox as co-Volunteers of the Year for the Evansville and Ft. Wayne events, Hilary Dolbee as the New Member of the Year, and Clayton Kelley with a Certificate of Appreciation for becoming our new Fun and Shenanigans Chair (aka Networking). As a volunteer organization, we need all the volunteer support we can get to continue to evolve. If you haven’t joined a committee yet, go out to the website and sign up – the cliché is true; you get more out of the Chapter than you put into it.

Best wishes to Farrah as she begins the final year of her journey. Enjoy it, Farrah, it goes by fast! You have a great village coming up behind you with Nick, Michelle, and Shannon and many before you who are here when you need us!

Thank you for everything,

Amy

President’s Letter by Amy Herron


Welcome to your 2018 Spring Hoosier Times Newsletter!

We devote a large portion of this edition to the recent Spring Institute, with many photos of speakers and members who attended. We also have updates on your new Chapter leadership and Chapter members who are celebrating milestones this calendar year. Additionally, Chapter member Stacey McCreery shares a great article on “Why Does Employee Turnover Happen?”

Thanks to everyone who participated in the Chapter’s Website and Newsletter Survey. We will be using your feedback as we plan for the upcoming year at May’s Mini-LTC – so look for changes as we head into next year!

Additionally, ‘Thank You’ to all of our Sponsors, whose ongoing support is essential in order for us to be able to provide programs and events that meet the needs of our Chapter members.

Editor’s Note by David Parry

General Policy The statements and opinions expressed in articles or features are those of the author(s) and do not necessarily reflect the view of the Indiana Pressler Memorial Chapter, the Healthcare Financial Management Association, or the Editor. The Editorial Board reserves the right to edit material and to accept or reject contributions whether solicited or not. All correspondence is assumed to be released for publication unless otherwise indicated. All rights reserved.

Questions regarding articles or features should be addressed directly to the author(s). All article submissions must be typed and sent via email or provided on a disc.

Deadlines All submissions must be received by the following dates. Materials received after an Edition’s deadline are not guaranteed to be published: July 15, 2018 Summer Edition October 12, 2018 Fall Edition January 19, 2019 Winter Edition April 12, 2019 Spring Edition All submissions, correspondence, advertising, and comments should be sent to David Parry, Editor – Hoosier Times

Email: [email protected]

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Editorial Policy, Publication Deadlines and Advertising Rates


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Chapter Leadership 2018-2019

Darren Cook Brian Cox Hilary Dolbee Lisa Earl

Nicholas Eichelman Kathi Geiger Lisa Gensinger J. Hopkins

Don Keller John Kraft Karen Meyer Joshua White

Directors

Chapter Administrator

Robert Mahoney

Membership Chair Communication Chairs

Education Chair

J. Hopkins David ParryBill Carmichael

Michelle Trowell

Professional Development Chair

Networking Chair Sponsorship Chairs

Shannon Ebenkamp Clayton Kelly Darren CookKathi Geiger

Region 7 Executive Veronica Modricker (at the podium) introduces the 2018-2019 Indiana Pressler Memorial Officers and Board Members at the Spring Institute (pictured left to right): Clayton Kelly, Kathi Geiger, Darren Cook, J Hopkins, Lisa

Gensigner, Hilary Dolbee, Brian Cox, John Kraft, Karen Meyer, Don Keller, Shannon Ebenkamp, Nick McLaughlin, Michelle Trowell, Farrah Mahoney, and Amy Herron


5 Years (Joined 2013) Stacey Allen Candy Arbuckle Schulze Kelly Cauffman Bret Claghorn Chris Coleman Nick Diehl Sara Falconer Angie Flora Kenneth Garmenn Brad Heaton Yvette Hernandez Jacob Holtz J. Hopkins Alyssa James Clayton Jobe Rob Kinder Tom Lillis Peter O'Neill Kay Pola Donna Purvis Kelly Pyzocha Daniel Rogers Tina Schwarzkopf April Settles Jennifer Swindle Elyse Theobald Carly Werner Robin West Chris Wright

10 Years (Joined 2008) Pam Alexander Chad Bills Theresa Daniels Christie Dennett Robert Dube Zachary Haworth Andrew Holloway Justin Kats Janet Kozak Dave Lippincott Peter Little Chris Manojlovich Becky Nyberg Andy Perry Jeremy Phifer Julie Phillips Stan Risser Peter Szostak Jerimi Ullom Phillip Woods Michelle Yanoscsik Jean Young

15 Years (Joined 2003) Jack Bishop Dawn Davidson Charissa Hueber Joe Huff Kevin Knoll Denzil Loftin Patricia Lowery Kathy Lytal Farrah Mahoney Terry Moritz Adam Oatess Debra Ridenour Kirk Shafer Wendy Stamper Terri Steele John Torr Shawn Williams

20 Years (Joined 1998) Brenda Baker Bob Brandenburg Kent Brumbaugh Lori Haug Jenn Marion Charles Meadows Andrea Mott Barb Resnik Frank Runion Randy Russell Karen Schneider Deborah White

25 Years (Joined 1993) Jay Baumgartner Connie Bishop Greg Snow

30 Years (Joined 1988) Carolyn Bellamy-Abel Roger Boruff Bryan Busselberg Anne Knapp Jeff Lawrence Karen Meyer Lou Molina John Monteith Michael O'Neil Alan Parks Catherine Simmons Mark Wessel

35 Years (Joined 1983) Sally Cleveland Thom Cook John Kraft Wayne Noethe 40 Years (Joined 1978) Ed Abel Gregory Bradley Wayne Hutson 45 Years (Joined 1973) Don Apple Ed Cooper Jeff Kimmerling Jerry Klein

2018 HFMA Anniversaries The following Chapter members celebrate their HFMA anniversaries this year.

Congratulations to them all…

“Thank you” to J Hopkins and the Membership Committee for this update and their Chapter work


We welcome new Chapter member Meagen Windler who has rejoined the Chapter after a short absence! Meagen serves as the Director for Revenue Cycle Support/Revenue Integrity/Revenue Cycle Education at Eskenazi Health in downtown Indianapolis.

In this position, she is responsible for the CDM, Charge Reconciliation, Revenue Integrity audits, and special Revenue Cycle Projects. Her teams evaluate the efficiency, effectiveness of areas for all facilities pertaining to charges, charging compliance and finding areas for revenue optimization. Much of this is performed through data analytics and working with clinical leadership to observe and understand overall operations identifying areas where revenue opportunities exist and eliminating any inefficiencies that may be contributing to revenue leakage.

She started her career at Community Health Network, and then moved on to Indiana University Health as system wide Manager of Revenue Optimization, including but not limited to Physician and Facility charging, Charge Descriptions Master, Physician Fee Schedules, and auditing.

Meagen is a graduate of the Indiana University Kelly school of Business with her BS in Finance and International Business.

She is involved with the National Association of Healthcare Revenue Integrity (NAHRI), Indiana Healthcare Claims Auditor Association (IHCAA), and others, in addition to HFMA.

Her husband, Travis Hacker and her have a daughter, Sierra, and two adorable pit bull family members.

When not on the job, Meagen loves spending time with the family, adventures with the dogs, and volunteering in the community. One of her passions is redoing old furniture to give it that just brand new look or completely changing its ambiance.

She is immediately making an impact with the Chapter as a member of the Communications Committee, and we hope you all take the time and chance to meet her when possible.

Meet New Chapter and Communications Committee member Meagen Windler


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Indiana HFMA 2018 Spring Institute Recap

Breakfast and opening remarks by Chapter President Amy Herron at the 2018 Spring Institute, held at the Indianapolis Marriott North on April 12-13


2018 Spring Institute… (continued)

Opening Session: “Hospital CEOs Who Used To Be CFOs” Panel (left-to-right): Randy Christophel, Goshen Hospital; Larry Heydon,

Johnson Memorial Hospital; Kyle Bennett, Memorial Hospital and Health Center; with moderator Doneta Wire, Cigna

(left-to-right): Nessy Shems and Romy McCarthy of Piper Jaffray presented

“Capital Financing 101”

J Hopkins of Claim Aid talks about “The New

Healthy Indiana Plan and Presumptive Eligibility”

(left-to-right): Kevin Woodhouse and Elizabeth Walker of Ice Miller on “How

to Know If It’s Time To Partner”



Jamie Cleverley, of Cleverley and Associates, addresses “Financial

Ratios and Other Financial Measures”

(left-to-right): Wendy Stamper and Donna Purvis of Cameron Memorial

Community Hospital talk about “The Pros and Cons of Early Out”

(left-to-right): Austin Fisher and Kyle Smith from Blue & Co. speak about “Medicare Cost Reporting 101”

Terry Cole and Laura McCaffrey of IHA with a “Legislative Update”

Moshe Starkman from nThrive talks

about “MACRA”

BKD’s Ginger Witte presents

“Internal Control on a

Budget”

Aaron Beam on “Fraud and

Lessons Learned“



… and with fellow Committee members…

Lunch with the Exhibitors…


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(left-to-right): Jon Townsend and Brian Cox

received the “Volunteers of the Year Award”

Hilary Dolbee received the

“New Member of the Year Award”

Clayton Kelly received a “Certificate of

Appreciation” for jumping in as the Network Chair and doing a great job!

Don Keller received the “Muncie Gold Award”

Shannon Ebenkamp received the “Follmer

Bronze Award”

Kari Karaffe wins the “Mid-North Food Pantry in Indianapolis” raffle

Note: Also receiving awards but not pictured above: Randy Russell and Shawn Williams (Muncie Golds); Gary Zwierzynski (Follmer Bronze)

… in the evening, members enjoyed the bowling event!


Take a Pulse on Happiness Turnover is hard, but why does it happen? No great leader wants to lose your best performer. It is a very logical question. If employees are happy, then why would they ever leave? Happiness is correlated with retention. But what happens if we get busy, and we fail to invest in our employees, especially those high-performing ones? So, let's take an example. Have you ever felt you failed to tell a loved one how you feel? Meaning maybe you should have told them that you love them, but you assume that they knew, right? We often do the same things with our employees. We fail to recognize our employees because it is expected that they will do an exceptional job. Ever experience that? Particularly this happens with high performers who we expect to exceed the bar every single time. Recognition is key. But, wait. Our high performers really want recognition. They enjoy exceeding the bar, they enjoy accomplishing their goals, and they are driven to do everything they can do to ensure the department is successful. But, they want recognition. Let’s Talk About High Performers: Communication is Essential They expect a few things first. They expect communication – and often. They expect communication when things are changing and as soon as goals are developed. They want communication throughout the entire process of when tasks are due, how they do them, why they do them, and when they do them. Second, they want their goals in advance of the year. If there was one thing I would say is the single most important thing you could do it would be to develop and handout goals in advance of the beginning of the year. Employees like to know what they are working towards. Particularly high performers want to know where you are going for the year – and want goals clearly stated and in advance. They also want to ensure that they meet those goals. And while we might have an understanding of what those goals may or may not be in January or February; if we do not have a firm understanding, it leaves only nine maybe 10 months left to accomplish those goals. Why do we struggle giving out those goals in advance? It is more attainable to accomplish 12 months of goals in 12 months. Employees want consistency, communication, and a plan. Long-Term Planning is also Critical And finally, when employees are unsure of the plan, and they see a lack of communication, recognition, or planning, they start to think and consider if you are in that plan long-term. What does that mean? Well your high performers want to know where you are going and where you see them going. They also want to communicate where they see themselves going. They want to sit down with their leader. If they

Why Does Employee Turnover Happen? by Stacey McCreery


cannot see a spot for themselves in a few years moving up and being promoted throughout the leadership team, high performers likely start making their own plans because they are ready to plan for that next step. Communication and planning can easily address those concerns and better plan for the future. Without communication and planning, that plan may not include your organization. When you see that resignation letter, you will likely be surprised – although I am not. It is heartbreaking. Costs Add Up Likely what happens is you lose a highly valuable employee, and they leave the organization. And oh that is so costly in so many ways. Not only is it costly because you spent time recruiting and a loss to the department. It sends a message to your other high performers on the team. It makes them start to think, “Should I leave too?” While you are recruiting the replacement of what you consider this irreplaceable person, there is an additional work added to the team members’ plate. We know everyone is replaceable, but that does not mean you do not grieve the loss of your high performer. What could you have done as a leader? It means you have a high performer that you did not expect to lose. And simply, it is a loss – a huge loss to the department and to the organization. Now What Happens While that is happening, there is more pressure on your other high performers on the team, which causes additional work and in some cases those employees become spread too thin. Your high performers like achieving goals, as you would expect, but when this happens, it adds additional responsibility. High performers never mind taking on additional responsibilities. They thrive off of recognition and achievement of those responsibilities. However, when they feel like they are not achieving their goals, they will start to think about the next opportunity, which is likely outside of the organization. How Can Turnover be Avoided Turnover is painful, and turnover is costly. However, the most important ways to reduce your turnover is with communication, planning your goals in advance of your year, recognizing your team, and putting a plan in place for every team members’ succession. While turnover is devastating to any leader, especially unplanned turnover of your highest performer, with these tools and reminders, it can be reduced greatly. _________________________________________

About the Author Stacey is Founder and President of ROI Search Group, an executive search and consulting firm focused on healthcare and life sciences. She is a member of Healthcare Finance Management Association (HFMA) and also a member of the Chapter’s Professional Development Committee. She is a contributor on various Human Resource topics. She is a member of Society for Human Resource Management (SHRM) and also serves as chair of their professional development committee of the Indianapolis Central chapter. She is a member of American College of Healthcare Executives' (ACHE). Contact Stacey at: [email protected] (www.roisearchgroup.com) (P) 317.727.9768

Employee Turnover… (continued)



http://www.roisearchgroup.com/

Chapter Sponsors

President LevelBKD, LLP

Cleverley and Associates

Gold Level Silver Level Bronze LevelBMO Harris Bank Americollect Accelerated Claims Inc (ACI)Commerce Bank Blue & Co. Avadyne HealthFifth Third Bank Capio Partners Bradley & AssociatesHall Render Claim Aid CarePayment Killian Heath & Lyman Craneware Change HealthcareRSM McGladrey, LLC Helvey & Associates Experian Health

IMC Credit Services Finance System, Inc.Magnet Solutions HCFS, Inc.MedAssist JP Morgan Chase BankMMIC Katz, Sapper & MillerPlante Moran KeyBridge Medical Revenue CarePNC Healthcare Krieg DeVaultReceivable Recovery Partners MSCB, Inc.Revint Solutions Net Revenue AssociatesRevOne Companies ProAssuranceSenex Services Corp Salud Revenue PartnersWakefield & Associates Strata Decisions

United Collection Bureau, Inc. (UCB)


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Sponsor Ads are current as of 5/5/18. We apologize if we have missed your advertisement or if it is blurry. We are asking all sponsors to resubmit your ad (.jpg, .gif, .tif) to [email protected] with the subject line: (Sponsor name) FY2018 Ad. In addition, if we did not receive a sponsorship ad, we made every effort to obtain and include all logos/ads to the best of our ability. Thank you for being patient with us during this transition.



hoosier times: 2018 spring issue - roisearchgroup.com · want to share my sincere gratitude. ......

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