how to develop highly engaged remote teams and employees

How to Develop Highly Engaged Remote Teams and Employees(如何培育高度敬业的远程团队与员工 )

Level 2 (Oscar Room)奥斯卡厅

What are Some of Your Challenges with Remote Teams and Employees?您在远程团队与员工方面遇到哪些挑战？

• As a Remote Employee, OR作为一位远程员工，或者

• As a Manager of Remote Employees作为远程员工的经理

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• Getting the right people to be remote employees 让合适人选成为远程员工 ;

• Managing remote teams and employees 如何管理远程团队的员工 ;

• How to be an effective leader of remote teams and employees 如何成为远程团队和员工的高效领导

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• Getting the right people to be remote employees让合适人选成为远程员工

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Engagement Levels of Remote Employees 远程员工的敬业度

1. Amongst those who never work remotely, 28% are engaged在从来不被外派的员工当中， 28%是敬业的

2. Amongst employees who spend up to 20% of their time remotely, 35% are engaged在那些被外派多达 20% 时间的员工，35% 是敬业的

What are some of the characteristics of a Suitable Remote Employee?

合适的远程员工该有哪些特征？

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Traits to Avoid远程员工所该避免的特质

• Overly quiet and introverted 过度内向• Does not keep others updated about what he or

she is doing 不跟其他人或部门协调或通气• Passive-aggressive 被动攻击型人格障碍

7©The Belbin Team Role model is the copyright of Belbin UKSlides provided by LearnMart Management Advisory Co., Ltd.

Job Role Requirements for a Regional Sales 区域销售的岗位分析

• The job as it is specified requires someone who can use exploratory skills to advantage.

• The best candidate is one who gets out and about, meets others and opens up new opportunities and possibilities.

• The job also demands someone who possesses strong driving qualities.



• The likely candidate will have the strength of character to overcome opposition and the self-confidence to get round obstacles and rules that stand in the way of progress.

• This specification underlines the need for a high achiever.

• The work entails a fair degree of attention to detail, accuracy and quality control.

• In this job persuasiveness is likely to prove a valuable quality.



• In this job, you have been cast in an entrepreneurial role. You should therefore be searching for every opportunity that presents itself.

• Once you have found an opening that is worthwhile, you must be willing to expend energy to make it happen.

• The job has strong social dimensions attached to it and the way in which you are seen by others will be important.

• You will need to stand on your own feet and take personal responsibility in this job.

• It will be important for you to make your own decisions without relying on others.


Key Qualities for a Regional Sales 区域销售的主要特质

• Willing to adapt• Enterprising• Self-reliant• Competitive• Seizes opportunities • Outgoing• Persevering• Persuasive• Imaginative


Key Impediment for a Regional Sales 区域销售的主要绩效障碍

• Inflexible • Indecisive• Frightened of failure• Unadventurous



• Getting the right people to be remote employees让合适人选成为远程员工 ;

• Managing remote teams and employees如何管理远程团队的员工 ;

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Using the Work Role colourcoding to avoid mis-understandings使用工作角色的不同色别

BLUE denoteswork that has tobe undertakenin a prescribed

way

YELLOW isused to define

individualresponsibility

for achieving anobjective

GREEN is usedto denote workthat involvesresponding tothe needs of

others

ORANGE is thecolour used toindicate teamresponsibility

for achieving anobjective

Tasks Responsibilities

Individual

Interactive

Task or responsibility? 差事还是职责？

Re-occurringtasks whereprocedures

exist

Someone willprovide

guidance anddirection

No relevantprocedures orinstructions

exist

Task

Responsibility

Quiz 提问

In most of your remote work, do you deal more with Tasks or

Responsibilities?

在你大部分的远程工作中，你涉及的时差事较多，还是职责多一些？

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How do you make sure that can be Responsibilities well-managed remotely?

你该如何确保远程的职责能够有妥善的管理机制？

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CLEAR GoalsCLEAR 目标

•Challenging 有挑战的•Limited by Time 有时限的•End Objective

最终目标、预期结果•Agreed Upon/ Animated Steps

获得共识、认同 / 戏剧性的步骤•Required 必须的

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Sample Steps for Reaching a Territory Sales Goal 完成区域销售目标的样本步骤

1.Identify goals and purpose 拟定目标

2.Planning 策划3.Prospecting 找寻客户线索4.Resourcing 协调资源5.Proposing 提案6.Negotiating 谈判7.Follow through 跟进

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Group Work: Matching Your Team to Your Team Goals小组活动：将团队与团队目标相结合

• Use a goal or an assignment that you are working on as an example 使用你目前正在进行中的一项任务为例

• What will be the steps required to achieve your goal? 如果你要完成你的目标你需要怎样的步骤 ?

• What kind of people will be suitable for each step? 每个步骤需要怎样的人员才算合适？

• How would you measure success in each step?你会如何评估每个步骤的成败 ?

• 20 mins2121


• Getting the right people to be remote employees让合适人选成为远程员工 ;

• Managing remote teams and employees如何管理远程团队的员工 ;

• How to be an effective leader of remote teams and employees如何成为远程团队和员工的高效领导

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How to be an effective leader of remote teams and employees如何成为远程团队的高效领导1. Tireless 任劳任怨2. Goal-oriented 以目标为导向3. Encouraging 鼓励他人4. Approachable 平易近人5. Constructive 建设性6. Authentic 真实、真诚

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行千里而不劳者，行于无人之地也

If you can march 1,000 miles and not feel tired, you will be

undefeatable

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上下同欲者胜

If your goals are aligned from top to bottom, you win

Levels of Freedom 自主的等级

5. Take action; no further communication is necessary.- 采取行动；无需进行任何进一步的沟通。

• Take action; let me know what you did. - 采取行动；让我知道你做了什么。

3. Assess the situation; give me a proposal; do it unless I say ‘No’. - 评估情况；向我提出建议；照建议执行，除非我说“不”。2. Assess the situation; give me a proposal; don’t take action until I authorize. - 评估情况；向我提出建议；在我授权之前不得采取任何行动。1. Assess the situation; report all facts; I’ll decide. - 评估情况；汇报所有事实；由我来作决定。

How to get Accountability如何让对方负责任

自主权

透明度

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将能而君不御者胜

The leader who does not interfere with capable generals shall win

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Q&A

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how to develop highly engaged remote teams and employees

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