abc HOW TO …restore Enterprise Vault Add-in in Outlook (archive icons)

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IS AP Service Desk Service Desk GuidelinesSeptember 2011

HOW TO …restore Enterprise Vault Add-in in Outlook (archive icons) Summary:HOW TO …restore Enterprise Vault Add-in in Outlook (archive icons) Problem:HOW TO …restore Enterprise Vault Add-in in Outlook (archive icons)

Resolution:

1. Insert user in Local Admin group

2. Go to Tools, Trust Center, Add ins, COM Add-ins, check the Enterprise Vault Add-in (if it is unchecked).

3. reset the EV.Client (C:\Program Files\Enterprise Vault\EVClient\ResetEVClient.exe)4. Uncheck the Use Cached Mode Exchange, close and restart Outlook

5. remove user from Local Admin group

6. If user gets this message ‘Cannot load custom form…’, go to the registry HKEY_CURRENT_USER\Software\Classes\CLSID and check the user has permissions settled on read & full, if not check them.

REVISION HISTORY

DateVersion Description Author

March 2011 1.0 Document Creation HSNC