Zdravotnícky manažment a financovanie - špecializačné štúdium

HUMAN RESOURCES MANAGEMENT

Planning for human resources

Selecting right people,

Motivating employees

UNIVERZITA KOMENSKÉHO V BRATISLAVE

LEKÁRSKA FAKULTA

Ing. Magdaléna Veselská, PhD.

INSTITUTE OF SOCIAL MEDICINE AND MEDICAL ETHICS

MANAGING HUMAN RESOURCES

INFORMATIONS

FINANCES

PEOPLE

MATERIALS

ORGANIZATIONAL RESOURCES

Processes/ operations, marketing

HUMAN RESOURCES

HUMAN

CHARACTERISTICS

CAPABILITIES ATTITUDES

ATTITUDES

SK

ILS

& C

AP

AB

ILIT

IES

Capable,

unwilling Capable,

willing

Uncapable,

unwilling

Uncapable,

willing

CHANGE IN ATTITUDES

CH

AN

GE

IN

CA

PA

BIL

ITIE

S

Capable,

unwilling Capable,

willing

Uncapable,

unwilling

Uncapable,

willing

ANALYSIS OF HUMAN RESOURCES NEEDS

HUMAN RESOURCE MANAGEMENT

• Organizational/project needs

• Recruitment & selecting right people

• Employee allocation according to organizational needs

• Development and motivation

• Measuring performance

ANALYSIS - RECRUITMENT – SELECTION TRAINING

SIMPLE SELECTION PROCESS

THE BEST

INVESTMENT =

INVESTMENT TO

PEOPLE

BALANCING THE INVESTMENT TO HUMAN RESOURCES

RECRUITMENT, SELECTION, TRAINING

TRAINING, SKILLS & CAPABILITIES DEVELOPMENT,

ORGANIZATIONAL NEEDS

JOB ANALYSIS

JOB ANALYSIS

•WHAT SHOULD BE DONE

JOB DESCRIPTION

•TASKS

•RESPONSIBILITIES

EMPLOYEE SPECIFICATION

•EDUCATION

•SKILLS & CAPABILITIES

•PRAXES

1.

2.

3.

RECRUITMENT

• Internal resources

Direct hiring

Internal job posting

• External resources

Posting job/ advertisement

Agencies/advisors

SELECTION

• Preparing the interview – What should we concentrate on?

– How we know that this is the best candidate?

– Who will attend the comitee?

– How to organize the interview (place, time)?

– Who will lead the interview?

– What are the selection criteria?

• Interview – Opening

– Asking the questions

– Process and time management

– Active listening

– Conclusion

• Selection – Eliminating personal bias

– Final decision

TRAINING

• TRAINING & EDUCATION

• SITTING NEXT TO NELLIE

• THROUGHING INTO DEEP WATERS

MOTIVATING PEOPLE

“So in everything, do

to others what you

would have them do

to you … ” (Mattew 7, 12)

MOTIVATION

STIMULUS

MOTIVATORS

INTERNAL AND EXTERNAL MOTIVATING FACTORS

18

GOAL

MOTIVATION AND MANAGEMENT LEVEL

19

THEORY X AND THEORY Y (DOUGLAS McGREGOR)

THEORY X • Typical worker has

little ambition, avoids responsibility, and is individual-goal oriented

• Managers controls and uses rewards or punishments as motivation

THEORY Y • Employees are

internally motivated, enjoy their job, and work to better themselves without a direct reward in return

• Managers view their employees as one of the most valuable assets to the company

THEORY Z Maslow – optimal managerial style,

Ouchi – Japanese Management - loyalty to the company, job for life

MASLOW - needs

ERG THEORY (Alderfer)

existence

relatedness

growth

satisfaction frustration

MOTIVATION TWO-FACTOR THEORY (Herzberg, 1959)

CLEAR GOALS AVAILABLE

RESOURCES

Vzťah medzi úsilím, výkonom a efektom.

EFFORT PERFOR-

MANCE

OUTCOME

INTERNAL

EXTERNALSKILLS &

CAPABILITIES

CO

NT

RO

L

FEEDBACK

GOOD FEELINGCONFIDENTIALITY

EXPECTANCY THEORY

MOTIVATIONAL GOALS

• S Specific

• M Measurable

• A Acceptable

• R Realistic

• T Terminated

EQUITY THEORY

MY

OUTCOME

–––––

INPUTS

OTHER’S

OUTCOME

–––––

INPUTS

?

ATTRIBUTION THEORY

Observing your own behaviour

External Causes

Internal Causes

Preferred Future

Stimulus

Crediting Importance

to the EC

Crediting Importance

to the IC

PRINCIPLES

• There is no magic formula • Success is in details • Continuity • Timeline-attitude, activity, result • Existence of other people • Start with yourself • Focus on specific area • Be artist, not lectures • Encourage and reward

Motivation is not a sprint,

but a marathon.

Motivation is a process.

Nadácia J. Murgaša

FOAN, BA-TT,

Hronský Beňadik, 2006

Thanks for your attention

Literature:

• Veselská, M. Prezentačné materiályk seminárom pre RKCMBF UK „Źáklady riadenia cirkevných a

neziskových organizácií“;, 2010 Bratislava

• Veselská M. Prezentačné materiályk seminárom pre Nadáciu J. Murgaša: „Úvod do

manažmentu“, 2005 Bratislava

• Gerič, A.; Lesňák, R: Prezentačné materiályk seminárom pre Nadáciu J. Murgaša „Prezentačné

zručnosti“, 2002, Bratislava

• Kaločaj, P.; Barát J., Veselská M. Prezentačné materiályk seminárom pre Nadáciu J. Murgaša

„Manažment času“; „Vedenie porád“, 2002, Bratislava

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• Šuler, O. Zvládáte své manažérské role? Testy. Computer Press 2002 Praha

• The Open University Educational Materials: „The effective management“

• R.W.Griffin: Management, Houghton Mifflin Company 1987

• R.Kreitner: Management, Houghton Mifflin Company 1989

• Stephen P. Robbins, Mary Coulter: Management, Grada 2004, Praha