“I have a Smart Phone - so I must be mobile”

Anon (but important)!

Wayne GreenHead of Asset Management Daventry & District Housing

What did we learn from asset teams?

“ You are only doing it because you don’t trust us”

“It never works we can’t get a signal”

“ I’m not techy minded”

“My fingers are too big”

“I can’t hear it when it rings”

“Batteries flat” “It was better when we had paper”

“I’m not charging it in my house”

Cognito Orchard Completely Linked – all data input mobile operatives updating the system

Assets mobile working system

Did it work?

Good news! When you understand that chaos comes before success you'll cope a whole lot better!

“Today's World Is Changing Rapidly, To Succeed Your Organisation Must Have Agility To Change Direction, And The Speed To Make The Change In Time” (Kotter,2012)

Complexity of Solutions

- Solutions too complicated to

achieve ?- Complexity as a result of fear of

failure

Missing Opportunities

- Feedback from staff - Who gained most organisation or staff

Resistance To Change

- It was done to us rather than with us- It took too damn

long!- It cost a fortune

What must we change

RECOMMENDATIONSThe Business Case

Who to implement and how to maintain?

Funded to visit elderly

• Funding based on a payment per visit

Well – being visit

• Visit is short, 5 minutes in duration with emphasis on the well being of the recipient

What else was taking

place

• Medication collections

• Minor Repairs• Social Events• Shopping• Cooking

Supporting PeopleThe Maths - Total employed hours FTE – 152 Month

- Visits per month – 15 per day, 4 days a week, - 22 Hours per month

- Average mileage claim - £250 - Travel based 20 miles an hour / 45p mile - 27 Hours per month - Administration - 35 Hours per month

- Unaccounted for time – 68 Hours per month

Time study actually showed administrative tasks accounting for 60 hours per month an average of 40% of an employees time

Reality – what is the real situation

Phase 1:• Remove Paperwork• Eliminate associated travel• Eliminate post visit admin• Speed up information flow

Phase 2:• Introduce formal Case Mgt• Improve workforce mgt• Improve action follow-up

Phase 3:• Remove back-office

admin• Save time as

information available to all

Time 4 weeks

Benefits Implementation Complexity & £

Keeping it simple – really simple

What did we want Cheap

Flexible

Simple

Nothing is Lost Short

implementation

Best Product

Adjustable

Feedback Encouraged Willingness to learn

Communication

HonestyRegular updates

Flexibility

Understanding

Respect

What we did not want

“ You are only doing it because you don’t trust us”

“It never works we can’t get a signal”

“ I’m not techy minded”

“My fingers are too big”

“I can’t hear it when it rings”

“Batteries flat” “It was better when we had paper”

“I’m not charging it in my house”

CULTURAL CHANGE

Flexibility- Choice of Devices - Flexible Approach Implementation

“Me Next Please”

- Product Desirability

Rewards V’s Return

-Carrot and/or the Stick.

The main aim with mobile working was to create a Transformational Change a change of culture resulting in organisational development.

Embrace staff needs and requirements - Park it can’t be done

The work tools – the stick

Software Device

Citrix receiver

Navigation, Applications

Emails, Planner

Reporting Mechanism

Easy to use, Forms,

Ownership of the Device

Application must be simple

Usability

What’s in it for me? – the carrot

.

Sim Cards: 12.50 Per Month Per User = £150 Per Annum

Per User.

Device: £570Cases: £7

Waterproof Covers: £7 Total cost per user: £584

Hardware Cost: £5,840Connectivity: £1,500

Software: £4,200Per User per Annum:

£577.00

Less than 4 miles per day

HARDWARE COSTS CONNECTIVITY TOTAL COST PER TEAM : £584

Per User * 10 =

£5,840

DDH SUPPORTED SERVICES

Total Connectivity Per Team:

£1,500

£1,800 System Build £100 Service and unlimited

support per month.

Total Cost Team 2 years: £ 4,200Total Cost Per user: £210 Per

Annum

Application Cost

TOTAL INVESTMENT

A DAY IN THE LIFE…

A DAY IN THE LIFE…

A DAY IN THE LIFE…Reports that can be gathered

for teams who are using from real time information.

A DAY / WEEK / MONTH IN THE LIFE…

Reports gathered for teams who are using from real time information.

Did it work?

Need for Mobile Working • Pilot Team• Funding Cuts in 2012• Need to Reduce Staff• 11 FTE Staff visited

less than 100 tenants each

Mobile Working • 7 members off staff • Responsible for 155

tenants• Saving off over £70k

Per Annum • Reduced Travel

Benefits • Mileage Claims fell

by £2k per annum • A reduction of 4,400

miles travelled • The equivalent of 2.2

miles per day per user Saved

Now in place: Income collection, Street Wardens, Neighbourhood Staff, Tenancy Sustainment, Community Involvement, Health & Safety,

Electrical & Gas supervisors and Tenant Scrutiny Panel

Cultural Change

Development Costs

Activity

• Adaptable • Honest • Open to Change • Learning's

• 50% Right System • Adopted to 90%

complete• 50% Enhancements • Flexible • Desirable • Feedback

• You Can’t Fail • It’s Your Device • Test It • Give Feedback • Opinions welcome• Soft Approach

• Money Saved • Enhanced delivery

Model • Reduced Resources • Improved

performance • Knowledge

Implementation SummaryOver-view

Where are we now

• Prepare For Change

• Ensure Employees are ready for change

UNFREEZE

• Execute the intended change

CHANGE • Transformation • Ensure that the

change becomes permanent

REFREEZE

- “TRANSFORMATION HONOURS THE PAST IN A WAY THAT YOU CAN MOVE FORWARD WITHOUT MAKING ANYTHING WRONG, AND HAVING THE PAST SOMEHOW NOW BECOME COMPLETE RATHER THAN WRONG.” LYNNE TWIST 2013

Phase 2

The sting in the tale!!

It’s just music

Thank you for your time.

Wayne GreenHead of Asset Management Daventry & District Housing