icbm 도입시꼭챙겨야할 체크포인트 · 이주명, joomyung lee chief manager, b2b...
TRANSCRIPT
이주명, Joomyung Lee
Chief Manager, B2B Marketing Team
Global Marketing Division
Luddite & Technology democratization
July. 5. 2016
ICBM 도입시 꼭 챙겨야할체크포인트
IoT Cloud BigData Mobile
A•I
Ludditemovement
-
1,000
2,000
3,000
4,000
5,000
6,000
7,000
1700 1820 1870 1913 1950 1970 1990 2012
7 bilion
<source : Capital in the twenty-first century, piketty.pse.ens.fr/capital21c>
Increase in world population
1 bilion
<source : Economic Research, Federal Reserve Bank of St.Louis(research.stlouisfed.org)>
1930 1940 1950 1960 1970 1980 1990 2000 2010
40,000
80,000
120,000
(thousands)
Historical graph of the US job market
Goodsproducing
Serviceproviding
Segmentation of the jobs
1969 ~ 2013 in Korea
-
4,000
8,000
12,000
16,000
1969 1986 1995 2003 2012 2015
9,426
14,881
3,260
2003 대비 58%1969 대비 357%
<source : 한국직업사전(2015), 한국고용정보원(www.work.go.kr)>
Segmentation of the industry
example. Hyundai Motors
1975
2016 Selling Model
Expert Era
changing the expert in multiplayer
<서울아산병원 진료과>
가사
건설
공정거래
국제거래
국제중재 금융
기업인수합병
노동 도산
등기사무민사 무역 방송통신
보험 부동산관련상사
상표
손해배상스포츠 에너지
엔터테인먼트의료
임대차관련
저작권
조선관련 조세 중재 증권특허
해상 행정 헌법재판 형사환경
회사
IT
<변호사 전문 분야 등록 제도>
49개진료과
36개전문분야
Disconnect
be isolated between jobs
아무도 타이어를 갈아 끼우지 못했다.
전등 스위치 하나 설치 못했다.
바닥에 타일도 못 깔았다.
벽에 회반죽도 못 발랐다.
자기 세금 장부 하나 못 챙겼다.
왜있어야하는지에대한
타당성을잃어버린형태의
지식들만넘쳐났다.
<오베라는 남자(2015), 프레드릭 배크만>
Contact Center
Market size in Korea
3.8
6.7
7.8
10
11.3
14.0
0
4
8
12
16
2001 2003 2006 2009 2012 2015
268%성장
<source : 국내 컨택센터 시장 규모 및 전망(KTis), 한국고객센터산업정보연구소>
Case Study - I
Use Case
Samsung Business
SMART SUPPORT for SMART UX
Combine Samsung’s Smart UX and Rsupport’s Smart
Support to take printer tech support to the next level.
Save on on-site support costs and build sales with
Samsung’s newest feature.
Use Case
Samsung Business
Use Case
Samsung Business
PC to Printer Support Provide Seamless Tech Support.Solve any software related issue remotely without costly site visits.
Use Case
Samsung Business
Visual Support for Field Paper jam? Show customers how to fix it remotely.For simple problems, see and guide customers to resolve the issue.
Use Case
Samsung Business
Mobile to Printer Support Keep Customers SatisfiedProvide live support from anywhere, at anytime.
Use Case
Samsung Business
PC to PC Support Too complicated to understand it over phone?Avoid frustration and confusion by connecting to local PCs remotely.
Use Case
Samsung Business
Democratizationof Technology
Plarization
Imbalance of benefits
기술소외층 기술중산층 기술부유층
기술이 주는편익의 체감
기술의 수용
기술부유층 트렌드를만드는 계층.신기술을가장먼저 도입하고모든기능을 능숙하게사용함.
기술중산층 트렌드를따르는 계층.신기술이검증되면 도입하며,다룰수있는 기능위주로사용함.
기술소외층 트렌드에서 소외된계층.신기술에관심은 있으나,이에익숙하지 않아어려움을느낌.
IoT
무인자동차
스마트폰
3D프린팅
가상비서
Distribution
end to end
Case Study - II
Use Case
NTT DoCoMo
<あんしん遠隔サポート>
Use Case
NTT DoCoMo
Use Case
NTT DoCoMo
100
500
700
1,000
-
400
800
1,200
1,600
2,000
2012 2013 2014 2015 2016
(만)1,800만유료회원
(5월기준)
Use Case
NTT DoCoMo
원격지원 eBook Animation Video on demand Mobile Game
Extanded
Maximization
beginning
Check Point
Disconnect•Distribution
AboutRSUPPORT
Market ShareRemote Support SW
ASIA No.1(IDC / frost & sullivanreport, 2008-2012)
Global No.5(IDC report, 2013)
34%RSUPPORT
4.9%RSUPPORT
31%other
17%CitrixOnline
7%CiscoWebex
6%LogMeIn
5%NTR Global
34.1%CitrixOnline
23.6%Cisco Webex
18.4%LogMeIn
12.8%Bomgar
3.6%other
ClientsGlobal remote solution provider, serves more than 6,000 global business.
AboutProduct
B2CMain
Product Line UpB2B & B2C
RemoteCallSupport for PC & Mobile & Everything
Fastest iOS 10 support(Sept.)RemoteCall SDK Launch(Sept.) RemoteCall Face Launched(Jan.)
RemoteViewControl for Mobile to PC & Mobile
Mobile to PC PC & Mobile to Mobile(set-top-box, kiosk)
MobizenMobile Screen Recording & Remote Access
Web ver.Install ver.
Mobizen MirroringMobile Remote Access
MobizenMobile Screen Recording
1,000만(15년10월)
MAU
40%
2,000만(16년5월)
※ China exclude
3,000만(16년12월)
GameDuckRecord-Share-Broadcasting, Game Social Media & Platform
Play! Record! Share!
MCN Broadcasting for Game User
10만(15년11
월)
MAU
40%
100만(16년5월)
200만(16년12
월)
COLABOXVideo Conference SW & HW
Free
Experience high-definitionvideo conferencing.
Hassle-free collaboration tools.No need to download or install an App.Just One-Click to start.
RSUPPORT VisionGlobal No.1 Remote S/W
이주명, joomyung lee
Chief manager | Product Marketing | Global Marketing Division
RSUPPORT Co. Ltd.,
Thank you, so much!