index [ch.ingrammicro.com] · 2020-04-21 · «service & support > customer service / rma»...

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INGRAM MICRO GmbH | Brunnmatt 14 | 6330 Cham / Switzerland | www.ingrammicro.ch 2

INDEX

INDEX ________________________________ 2 1MORE _______________________________ 4 3D CONNEXION ________________________ 5 3D SYSTEMS___________________________ 6 3M ___________________________________ 7 ABBYY ________________________________ 8 ACER _________________________________ 9 ACRONIS _____________________________ 10 ACTIONTEC___________________________ 11 ADOBE _______________________________ 12 ADVANTECH __________________________ 13 AG NEOVO ___________________________ 14 ALCATEL _____________________________ 15 ALLIED TELESIS _______________________ 16 AMD _________________________________ 17 ANTEC _______________________________ 18 AOC _________________________________ 19 APC (Schneider Electric) _________________ 20 APG _________________________________ 21 APPLE _______________________________ 22 ARCSERVE ___________________________ 23 ARLO ________________________________ 24 ASROCK _____________________________ 25 ASSMANN / DIGITUS ___________________ 26 ASUS ________________________________ 27 ASUS COMPONENTS ___________________ 28 ATI __________________________________ 29 AUERSWALD__________________________ 30 AUTODESK ___________________________ 31 AVM _________________________________ 32 AXIS _________________________________ 33 BARACODA ___________________________ 34 BARCO ______________________________ 35 BE QUIET! ____________________________ 36 BELKIN ______________________________ 37 BENQ ________________________________ 38 BINTEC ELMEG ________________________ 39 BIXOLON _____________________________ 40 BLACKBERRY _________________________ 41 BROTHER ____________________________ 42 BUFFALO _____________________________ 43 BUGATTI _____________________________ 44 CANON ______________________________ 45 CATERPILLAR _________________________ 46 CISCO _______________________________ 47 COGNITIVE ___________________________ 48 COMPUCASE / HEC ____________________ 49 COMPULOCKS / MACLOCKS _____________ 50 CONCEPT INTERNATIONAL _____________ 51 CONCEPTRONIC ______________________ 52 COOLPAD ____________________________ 53 COREL _______________________________ 54 CORSAIR _____________________________ 55 CRADLEPOINT ________________________ 56 CREATIVE ____________________________ 57 CRUCIAL _____________________________ 58 CYRUS _______________________________ 59 D-LINK _______________________________ 60 DASCOM _____________________________ 61 DATACARD ___________________________ 62 DATALOGIC___________________________ 63 DATAMAX O`NEIL ______________________ 64 DELL ________________________________ 65 DEVOLO _____________________________ 66 DIALOGIC ____________________________ 67 DORO _______________________________ 68 DROBO ______________________________ 69 DROPBOX ____________________________ 70 DYMO _______________________________ 71 EIZO _________________________________ 72 ELOTOUCH ___________________________ 73 ENERMAX ____________________________ 74 EPSON _______________________________ 75 EPSON DC/POS _______________________ 76 EQUIP _______________________________ 77 ERGOTRON___________________________ 78 ESTOS _______________________________ 79 EVGA ________________________________ 80 FANTEC ______________________________ 81

FERRARI ELECTRONIC _________________ 82 FOCUS OPEN MARKET _________________ 83 FREECOM ____________________________ 84 FUJITSU _____________________________ 85 FUJITSU (PFU) SCANNER PRODUCTS ____ 86 GAINWARD ___________________________ 87 GENERICTONER ______________________ 88 GETAC ______________________________ 89 GIGABYTE ___________________________ 90 GIGASET _____________________________ 91 HAGOR ______________________________ 92 HAUPPAUGE _________________________ 93 HGST ________________________________ 94 HONEYWELL _________________________ 95 HP __________________________________ 96 HPE _________________________________ 97 HTC _________________________________ 98 HUAWEI _____________________________ 99 HULBEE ____________________________ 100 HYUNDAI ____________________________ 101 ID TECH ____________________________ 102 IDAPT ______________________________ 103 IIYAMA ______________________________ 104 IMCOSYS ___________________________ 105 INGENICO (FKA BARACODA) ___________ 106 INNOVAPHONE ______________________ 107 INT. CASH DRAWER __________________ 108 INTEL _______________________________ 109 INTERMEC __________________________ 110 JABRA ______________________________ 111 KENSINGTON ________________________ 112 KENTIX _____________________________ 113 KINGSTON __________________________ 114 KOBO ______________________________ 115 KODAK ALARIS_______________________ 116 KONICA MINOLTA ____________________ 117 KYOCERA ___________________________ 118 LABELMATE _________________________ 119 LACIE ______________________________ 120 LANCOM ____________________________ 121 LANTRONIX _________________________ 122 LENOVO ____________________________ 123 LENOVO MOBILE _____________________ 124 LEVEL ONE __________________________ 125 LEXMARK ___________________________ 126 LG _________________________________ 127 LIFEPROOF__________________________ 128 LINKSYS ____________________________ 129 LISTAN _____________________________ 130 LITE-ON _____________________________ 131 LOGITECH __________________________ 132 LSI _________________________________ 133 M-CAB ______________________________ 134 MATROX ____________________________ 135 MAXELL _____________________________ 136 MC TECHNOLOGIES __________________ 137 MCAFEE ____________________________ 138 MEDION ____________________________ 139 MERAKI _____________________________ 140 MICRO FOCUS _______________________ 141 MICRON TECHNOLOGY (CRUCIAL) ______ 142 MICROSEMI (ADAPTEC) _______________ 143 MICROSOFT _________________________ 144 MOTOROLA _________________________ 145 MOTOROLA MOBILE __________________ 146 MSI ________________________________ 147 NCR ________________________________ 148 NEC ________________________________ 149 NETGEAR ___________________________ 150 NIMBLE STORAGE ____________________ 151 NOKIA ______________________________ 152 NOMADESK _________________________ 153 NONDA _____________________________ 154 NORTON ____________________________ 155 NUANCE ____________________________ 156 NVIDIA ______________________________ 157 OCZ ________________________________ 158 OKI _________________________________ 159 OLYMPUS ___________________________ 160

OPTICON ___________________________ 161 ORIGIN STORAGE ____________________ 162 OTTERBOX __________________________ 163 PALM_______________________________ 164 PARTNER TECH _____________________ 165 PELIKAN ____________________________ 166 PHILIPS_____________________________ 167 POLY _______________________________ 168 PLEXTOR ___________________________ 169 PNL TEC ____________________________ 170 PNY ________________________________ 171 POWER COLOR ______________________ 172 PRIMERA ___________________________ 173 PROJECTA __________________________ 174 PROMISE ___________________________ 175 QNAP ______________________________ 176 QUANTUM __________________________ 177 QUARK _____________________________ 178 RUGGEAR __________________________ 179 SAMLIVE ____________________________ 180 SAMSUNG __________________________ 181 SAMSUNG SSD ______________________ 182 SAPPHIRE PGS ______________________ 183 SAPPHIRE TECHNOLOGY _____________ 184 SCHNEPEL __________________________ 185 SEAGATE ___________________________ 186 SEAGULL ___________________________ 188 SEIKO ______________________________ 189 SHARKOON _________________________ 190 SHUTTLE ___________________________ 191 SKYKICK ____________________________ 192 SNOM ______________________________ 193 SOCKET ____________________________ 194 SONY ______________________________ 195 SONY PLAYSTATION__________________ 196 SPECTRALINK _______________________ 197 STAR MICRONICS ____________________ 198 STARTECH.COM _____________________ 199 SUPERMICRO _______________________ 200 SUSE_______________________________ 201 SYMANTEC _________________________ 202 TANDBERG DATA ____________________ 203 TARGUS ____________________________ 204 TCL ________________________________ 205 TECHNAXX __________________________ 206 THECUS ____________________________ 207 THEODOROU (PRINTOKIT) _____________ 208 THERMALTAKE ______________________ 209 TIS _________________________________ 210 TOMTOM ___________________________ 211 TOSHIBA ____________________________ 212 TOSHIBA HDD/SSD ___________________ 213 TP-LINK_____________________________ 214 TRANSCEND ________________________ 215 TREND MICRO _______________________ 216 TYCO ELECTRONICS _________________ 217 V7 _________________________________ 218 VERBATIM __________________________ 219 VERTIV _____________________________ 220 VERITAS ____________________________ 221 VIEWSONIC _________________________ 222 VOGEL`S ___________________________ 223 WACOM ____________________________ 224 WESTERN DIGITAL ___________________ 225 WIKO MOBILE _______________________ 226 XEROX _____________________________ 227 XFX ________________________________ 228 XIAOMI _____________________________ 229 XILENCE ____________________________ 230 YOTAPHONE ________________________ 231 ZEBRA TECHNOLOGIES _______________ 232 ZOOM ______________________________ 233 ZOTAC _____________________________ 234 ZYXEL ______________________________ 235



1MORE

Defect on arrival (DOA)

In case of any defect on arrival (DOA) please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly.

Address for DOA returns INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected] HERSTELLER Support [email protected]

Defect within warranty period

In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Standard warranty period ____________________________ 1 year Support http://www.1more.eu/kontakt-support

Address for warranty returns INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected] HERSTELLER Support [email protected]

For further information please visit: http://www.3dconnexion.de

http://www.3dconnexion.de/



3D CONNEXION



Address for DOA returns INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]


In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Standard warranty period ____________________________ 2 years, return to credit Support http://www.3dconnexion.de/service

Address for warranty returns INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected] European Technical Support phone EN +44 207 660 01 76 phone DE +49 89 89 74 542 44 phone FR +33 1 70 48 00 13 phone IT +39 02 38 59 11 95

For further information please visit: http://www.3dconnexion.de

http://www.3dconnexion.de/service

mailto:[email protected]

http://www.3dconnexion.de/



3D SYSTEMS


In case of any defect on arrival (DOA) please contact 3DSYSTEMS. (1 years from date of purchase)

Address for DOA returns Warranty Hotline from Europe phone UK +44 1442 279 839 phone DE +49 6151 357 499 phone FR +33 47 333 45 88 [email protected]


In case of any defect within the warranty period please contact Cubify Support.

Address for warranty returns Warranty Hotline from Europe phone UK +44 1442 279 839 phone DE +49 6151 357 499 phone FR +33 47 333 45 88 [email protected]

For further information please visit: http://www.cubify.com

http://www.cubify.com/



3M



Address for DOA returns INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected] 3M contact phone CH +41 44 724 90 90 phone DE +49 2131 14 0


In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Privacy filter _______________________________________ 1 year Multi touch device __________________________________ 1 year Single touch device _________________________________ 3 years Support CH http://solutions.3mschweiz.ch/wps/portal/3M/de_CH/EU2/Country/Corp/Contact/ DE https://solutions.3m.com/wps/portal/3M/de_DE/EU2/Country/Corp/Contact/

Address for warranty returns INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected] 3M contact phone CH +41 44 724 90 90 phone DE +49 2131 14 0

For further information please visit: http://www.3m.com

http://solutions.3mschweiz.ch/wps/portal/3M/de_CH/EU2/Country/Corp/Contact/

https://solutions.3m.com/wps/portal/3M/de_DE/EU2/Country/Corp/Contact/

http://www.3m.com/



ABBYY

Box products


Licenses

In case of any licenses please contact INGRAM MICRO GmbH directly. Software Team: [email protected]

For further information please visit: http://www.abbyy.de

http://www.abbyy.de/



ACER


In case of any defect on arrival (DOA) please contact Acer directly. Faults upon receipt within 5 days.

Address for DOA returns Acer Computer (Switzerland) AG Service Center Moosmattstrasse 30 8953 Dietikon phone 0848 745 745 e-mail [email protected]


In case of any defect within the warranty period please contact Acer directly. Warranty conditions as per Acer Advantage specification sheet and the general terms and conditions of warranty. On-Site warranty reporting via Acer Support Center. Notebooks & Tablets TravelMate, Extensa, Aspire _______________________________ 2 years «bring-in» TravelMate P6-Serie _____________________________________ 3 years «on-site» PCs & AIO Aspire, Extensa, Power PCs, Veriton 2-serie, 4-serie ____________ 2 years «bring-in » Veriton 6-serie 3 years (1. year «on-site», 2. and 3. year « bring-in») LCD Displays Professional (A/B/CB/V-series) _____________________________ 3 years «on-site» Consumer (D/GD/GN/G/E/FT/H/X/P/M/T/S/K/UT-series) _________ 2 years « bring-in» Projector P/S/U-series ____________________________________________ 3 years «bring-in» Others ________________________________________________ 2 years «bring-in» Smartphones __________________________________________ 2 years «bring-in» Support informations http://www.acer.ch/ac/de/CH/content/service-contact

Address for warranty returns Acer Computer (Switzerland) AG Service Center Moosmattstrasse 30 8953 Dietikon phone 0848 745 745 e-mail [email protected]

For further information please visit: http://www.acer.ch

http://www.acer.ch/ac/de/CH/content/service-contact

http://www.acer.ch/



ACRONIS

Licenses


For further information please visit: https://www.acronis.com/de-de

https://www.acronis.com/de-de



ACTIONTEC



Address for DOA returns INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected] ACTIONTEC Support phone +352 661 777 336


In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Standard warranty period ___________________________ 2 years

Address for warranty returns INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected] ACTIONTEC Support phone +352 661 777 336

For further information please visit: http://www.screenbeam.com/de



http://www.screenbeam.com/de



ADOBE

Box products


Licenses


For further information please visit: http://www.adobe.de

http://www.adobe.de/



ADVANTECH


In case of any defect on arrival (DOA) please open a RMA case by following the link to Advantech Service: http://erma.advantech.com More details/manuell: http://erma.advantech.com/Doc/3G_eRMA_User_Guide_Europe.pdf

Address for DOA returns Advantech Poland ul. Działkowa 121B, budynek III 02-234 Warsaw Poland Advantec Support Request Call Back


In case of any defect within the warranty period please open a RMA case by following the link to Advantech Service: http://erma.advantech.com More details/manuell: http://erma.advantech.com/Doc/3G_eRMA_User_Guide_Europe.pdf

Address for warranty returns Advantech Poland ul. Działkowa 121B, budynek III 02-234 Warsaw Poland Advantec Support Request Call Back

For further information please visit: http://www.advantech.de

http://erma.advantech.com/

http://erma.advantech.com/Doc/3G_eRMA_User_Guide_Europe.pdf

https://server.iad.liveperson.net/hc/68676965/?cmd=file&file=visitorWantsToChat&site=68676965&SESSIONVAR!skill=Voice

http://erma.advantech.com/

http://erma.advantech.com/Doc/3G_eRMA_User_Guide_Europe.pdf

https://server.iad.liveperson.net/hc/68676965/?cmd=file&file=visitorWantsToChat&site=68676965&SESSIONVAR!skill=Voice

http://www.advantech.de/



AG NEOVO


Within 8 days off purchase date, sampling the original bill, the customer is allowed to return the defect product.

Address for DOA returns Steam Computer GmbH Lindenheimweg 1 6032 Emmen phone +41 41 261 06 33 fax +41 41 268 80 48 e-mail [email protected]


Within the warranty period, defect products or parts will be repaired or replaced by AG Neovo.

Address for warranty returns Steam Computer GmbH Lindenheimweg 1 6032 Emmen phone +41 41 261 06 33 fax +41 41 268 80 48 e-mail [email protected] AG Neovo Support e-mail [email protected]

For further information please visit: http://www.ag-neovo.com

http://www.ag-neovo.com/



ALCATEL


In case of any defect on arrival (DOA) please contact Electronic Services Schweiz directly. Address for DOA returns

Electronic Services Schweiz Bahnhofstrasse 66 5605 Dottikon phone +41 56 508 08 09 e-mail [email protected]


In case of any defect within the warranty period please contact Electronic Services Schweiz directly. Standard warranty period ____________________________ 2 years Support https://eu.alcatelmobile.com/de/support/

Address for warranty returns Electronic Services Schweiz Bahnhofstrasse 66 5605 Dottikon phone +41 56 508 08 09 e-mail [email protected]

For further information please visit: https://eu.alcatelmobile.com/de/


https://eu.alcatelmobile.com/de/support/


https://eu.alcatelmobile.com/de/



ALLIED TELESIS


In case of any defect on arrival (DOA) please contact ATI directly.

Address for DOA returns ATI Support phone +49 811 13011 200


In case of any defect within the warranty period please contact ATI directly.

Address for warranty returns ATI Support phone +49 811 13011 200

For further information please visit: http://www.alliedtelesis.com/



AMD





In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Standard warranty period ___________________________ 1-3 years CPU ______________________________________________ 3 years on BOX, 1 year on Tray Graphic card _______________________________________ 2 or 3 years (depending on product)

Address for warranty returns INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

For further information please visit: http://www.amd.com

http://www.amd.com/



ANTEC





In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. If the product has longer limited warranty from the vendor, but is over the 2 year Ingram Micro warranty: Ingram Micro will pass this limited vendor warranty to the customer, taking it as base for the credit note calculation. Warranty period ____________________________________ 2 years BP-350 / VP series: VP350P/450P/550P/450F/550F/630F/600P/700P Soundscience Halo 6 LED bias lighting kit / Soundscience Rockus 3D / 2,1 speaker system TrueQuiet fan: 120mm/140mm & all other fans. AMP Products: Bluetooth Speaker, Power Bank, Chargers, Headphones Warranty period ____________________________________ 3 years AR352 – PSU for NSK1380 Basic Power series: BP500, BP550Plus, except BP-350 for 2 years EarthWatts (EA+EA-D GREEN + PLATINUM) Series: EA-380/430/500/650/750 EA-450 Platinum/550 Platinum/650 Platinum/750 Platinum High Current Gamer (HCG) Series: HCG-400/520/620 Neo Eco Series: Neo Eco 400C/450C/520C/620C FP- Series: FP300-150/310-150 – PSU for ISK-300/310-150 Liquid CPU Coolers: Kuhler H2O 620/920/1220 (EOL); Kuhler H2O 650/950/1250. NoteBook Coolers: Notebook Cooloer, Basic/To Go/Mini. NoteBook Adaptor:, SNP65/90 TwoCool, TriCool fans: 80mm/92mm/120mm. Warranty period ____________________________________ 5 years EDGE Series: EDG-550/650/750 High Current Pro (HCP) Series: HCP-750/850/1200 High Current Gamer (HCG) Series: HCG-400M/520M/620M/750/900/750M/850M TruePower Classic Series: TP-450C/550C/650C/750C. TruePower Gold Series: TP-550G/TP650G Warranty period ____________________________________ 7 years High Current Pro(HCP) Platinum Series: HCP-850 Platinum/1000 Platinum/1300 Platinum

Address for warranty returns INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected] Antec Support [email protected]

For further information please visit: http://www.antec.com

http://www.antec.com/



AOC


In case of any defect on arrival (DOA) please contact AOC directly. Faults upon receipt within 14 days.

Address for DOA returns AOC Support phone 0800 562 826 e-mail [email protected]


In case of any defect within the warranty period please contact AOC directly. Standard warranty period ___________________________ 3 years

Address for warranty returns AOC Support phone 0800 562 826 e-mail [email protected]

For further information please visit: http://www.aoc-europe.com

http://www.aoc-europe.com/



APC (Schneider Electric)


In case of any defect on arrival (DOA) please contact APC directly. Address for DOA returns

APC Support phone 0800 111 469


In case of any defect within the warranty period please contact APC directly. Standard warranty period UPS ______________________________________________ 2-3 years Batteries ___________________________________________ 2 years

Address for warranty returns APC Support phone 0800 111 469

For further information please visit: http://www.apc.com

http://www.apc.com/



APG



Address for DOA returns INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected] APG Support phone +49 2103 41 70 90


In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Standard warranty period _________________________ 2 years Support https://www.cashdrawer.com/support/

Address for warranty returns INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected] APG Support phone +49 2103 41 70 90

For further information please visit: http://www.cashdrawer.com



APPLE


In case of any defect on arrival (DOA) please contact Apple Support Hotline or DQ Solutions Support Hotline. Or visit a DQ Solutions Shop or any other Apple Certified Partner Shop https://www.dq-solutions.ch/filialen https://getsupport.apple.com/?caller=grl&locale=de_CH https://locate.apple.com/ch/de/

Address for DOA returns Support Hotline Apple 0800 00 1853 DQ Solutions 0900 57 62 92


In case of any defect within the warranty period please contact Apple Support Hotline or DQ Solutions Support Hotline. Or visit a DQ Solutions Shop or any other Apple Certified Partner Shop https://www.dq-solutions.ch/filialen https://getsupport.apple.com/?caller=grl&locale=de_CH https://locate.apple.com/ch/de/

Address for DOA returns Support Hotline Apple 0800 00 1853 DQ Solutions 0900 57 62 92

Defect on arrival (DOA) only iPhones

In case of any defect on arrival (DOA) please contact Sertronics AG directly. Address for DOA returns

Sertronics AG Linderächerstrasse 1 5413 Birmenstorf phone +41 56 417 71 11 e-mail [email protected] Helpline: +41 22 567 51 82

Defect within warranty period only iPhones

In case of any warranty issues please contact Sertronics AG directly. Standard warranty period ____________________________ 1 year Support www.support.apple.com/de-ch/iphone

Address for DOA returns Sertronics AG Linderächerstrasse 1 5413 Birmenstorf phone +41 56 417 71 11 e-mail [email protected] Helpline: +41 22 567 51 82

https://www.dq-solutions.ch/filialen

https://getsupport.apple.com/?caller=grl&locale=de_CH

https://locate.apple.com/ch/de/

https://www.dq-solutions.ch/filialen

https://getsupport.apple.com/?caller=grl&locale=de_CH

https://locate.apple.com/ch/de/



ARCSERVE

Box products


Licenses


For further information please visit: http://www.arcserve.com

http://www.arcserve.com/



ARLO





In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Standard warranty period ____________________________ 2 years Defect harddisk only (chassis hardware is still working): Please adress Netgear directly: 0848 000 195


For further information visit: https://www.arlo.com

https://www.arlo.com/



ASROCK





In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Standard warranty period ____________________________ 2 years Warranty conditions Defective products qualified for warranty will be either replaced by a new product or credited (no repair).


For further information please visit: http://www.asrock.com

http://www.asrock.com/



ASSMANN / DIGITUS





In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Standard warranty period ____________________________ 2 years Warranty conditions Defective products qualified for warranty will be credited (no repair).


For further information please visit: https://www.assmann.com/ or https://www.digitus.info/

http://www.logitech.ch/

https://www.digitus.info/



ASUS


ASUS Notebook and Desktop only In case of any defect on arrival (DOA) please send an e-mail to [email protected]. INGRAM MICRO GmbH will report your DOA case to the ASUS Service Center and will inform you where to send the DOA unit. Please do not send any ASUS DOA units to INGRAM MICRO GmbH. Important Please write our invoice no., product no., serial no. and a clearly error description. DOA period (date invoice dealer to end customer) _________ 7 days ASUS Display and mini PC In case of any defect on arrival (DOA) please apply for a RMA in the ASUS Online RMA Application: For German DE Support ASUS Online RMA Application For French FR Support ASUS Online RMA Application DOA period (date invoice dealer to end customer) _________ 7 days Important Please write a correct error description and mark it clearly as DOA.

Address for DOA returns INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected] ASUS Service Center www.computacenter.ch Riedstrasse 14 8953 Dietikon Service Desk: 0840 870 870 http://stservice.ch Serfontana Strasse 17 6834 Morbio Inferiore Service Desk: +41 91 220 61 52 [email protected] ASUS Support phone DE 0848 111 010 phone IT 0848 111 012 phone FR 0848 111 014


In case of any defect within the warranty period please apply for a RMA in the ASUS Online RMA Application: For German DE Support ASUS Online RMA Application For French FR Support ASUS Online RMA Application Important Please write a correct error description.

Address for warranty returns You’ll get the actual address from the ASUS Online RMA application. ASUS Service Center www.computacenter.ch Riedstrasse 14 8953 Dietikon Service Desk: 0840 870 870 http://stservice.ch Serfontana Strasse 17 6834 Morbio Inferiore Service Desk: +41 91 220 61 52 [email protected] ASUS Support phone DE 0848 111 010 phone IT 0848 111 012 phone FR 0848 111 014

For further information please visit: www.asus.com/ch-de

http://www.asus.com/ch-de/support/Service-Center/Switzerland%20%28German%29

https://eu-rma.asus.com/pick_eu/ch_d/index.htm?_ga=1.264254543.1112272231.1421830576

http://www.asus.com/ch-fr/support/Service-Center/Switzerland%20%28German%29

https://eu-rma.asus.com/pick_eu/ch_f/index.html

http://stservice.ch/

http://www.asus.com/ch-de/support/Service-Center/Switzerland%20%28German%29

https://eu-rma.asus.com/pick_eu/ch_d/index.htm?_ga=1.264254543.1112272231.1421830576

http://www.asus.com/ch-fr/support/Service-Center/Switzerland%20%28German%29

https://eu-rma.asus.com/pick_eu/ch_f/index.html

http://stservice.ch/



ASUS COMPONENTS


1.1 COMPONENTS – Motherboards, Graphic Cards, Barebones, Server products In case of any defect on arrival (DOA) please open a RMA case by following the link to IM Service: http://www.ingrammicro-service.ch. 1.2 COMPONENTS – All other components, such as Optical drives (ODD), Wirless LAN and Networking products In case of any defect on arrival (DOA) please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly.

Support (1.1) www.ingrammicro-service.ch Address for DOA returns (1.2) INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]


Warranty periods All products, depending on product class _________________ 1-3 years Warranty conditions Defective products qualified for warranty will be either replaced by a new product or credited (no repair). 1.1 COMPONENTS – Motherboards, Graphic Cards, Barebones, Server products In case of any defect within the warranty period please open a RMA case by following the link to IM Service: http://www.ingrammicro-service.ch. 1.2 COMPONENTS – All other components, such as Optical drives (ODD), Wirless LAN and Networking products In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly.

Support www.ingrammicro-service.ch Address for warranty returns (1.2) INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

For further information please visit: http://ch.asus.com

http://www.ingrammicro-service.ch/


http://ch.asus.com/



ATI





In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Graphic card _______________________________________ 24 or 36 months (depending on product)


For further information please visit: http://www.ati.de

http://www.ati.de/



AUERSWALD


In case of any defect on arrival (DOA) please contact Auerswald directly.

Address for DOA returns Auerswald GmbH & Co. KG Hordorfer Strasse 36 D-38162 Cremlingen phone +49 5306 9200-772 fax +49 5306 9200-760 e-mail [email protected]


In case of any defect within the warranty period please contact Auerswald directly. Standard warranty period ____________________________ 1 year

Address for warranty returns Auerswald GmbH & Co. KG Hordorfer Strasse 36 D-38162 Cremlingen phone +49 5306 9200-772 fax +49 5306 9200-760 e-mail [email protected]

For further information please visit: http://www.auerswald.de

http://www.auerswald.de/



AUTODESK

Licenses


For further information please visit: http://www.autodesk.com

http://www.autodesk.com/



AVM



Address for DOA returns INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected] AVM Support phone +49 3039 00 4390


In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Standard warranty period _________________________ 2 years via Ingram Micro GmbH Support http://avm.de/service/supportanfrage/support-hotline/

Address for warranty returns INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected] AVM Support phone +49 3039 00 4390

For further information please visit: http://www.avm.de

http://avm.de/service/supportanfrage/support-hotline/

http://www.avm.de/



AXIS


For resellers with AXIS partner status: 1. A customer with a unit that is not working as expected contact Axis Helpdesk. 2. Axis Helpdesk will troubleshoot, diagnose and if necessary authorize a 30-day replacement (DOA). All instructions are given by Axis Helpdesk. 3. The Axis RMA partner will perform the replacement. 4. Exchange in advance is possible (a fee will be charged by Axis for Authorized partners; the service is free for Silver- and Gold-Partners). For resellers without AXIS partner status: 1. A customer with a unit that is not working, but still installed, is recommended to contact Axis Helpdesk as they often can do a trouble shooting on the phone which might prevent an RMA. However, this is not mandatory. 2. Contact our RMA department. The device will be taken into a repair procedure. It will take at least 1 month until the costumer gets either the repaired or a new device back. 3. Repairs outside of warranty period are not possible.

Address for DOA returns Axis Support phone 0848 294 724


For resellers with AXIS partner status: 1. A customer with a unit that is not working as expected contact Axis Helpdesk. 2. Axis Helpdesk will troubleshoot, diagnose and if necessary, authorize a 30-day replacement (DOA). All instructions are given by Axis Helpdesk. 3. The Axis RMA partner will perform the replacement 4. Exchange in advance is possible (a fee will be charged by Axis for Authorized partners; the service is free for Silver- and Gold-Partners) 5. Repairs outside warranty period are possible (directly with Axis as well). For resellers without AXIS partner status: 1. A customer with a unit that is not working, but still installed, is recommended to contact Axis Helpdesk as they often can do a trouble shooting on the phone which might prevent an RMA. However, this is not mandatory, but can possibly prevent the costumer from waiting one month for replacement. 2. Contact our RMA department. The device will be taken into a repair procedure. It will take at least 1 month until the costumer gets either the repaired or a new device back. 3. Repairs outside of warranty period are not possible.

Address for warranty returns Axis Support phone 0848 294 724

https://www.axis.com/global/en/my-axis/login?axis_destination=/global/en/support/helpdesk/&axis_theme=axis_bootstrap_subtheme

https://www.axis.com/global/en/my-axis/login?axis_destination=/global/en/support/helpdesk/&axis_theme=axis_bootstrap_subtheme



BARACODA





In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly.


For further information please visit: http://www.baracoda.ch

http://www.baracoda.ch/



BARCO


In case of any defect on arrival (DOA) please request support by phone or e-mail at Kilchenmann first. If a DOA is confirmed, you will be requested to send the device to the DOA return address, including a copy of the invoice/packing slip and a description of the problem.

Address for DOA returns Kilchenmann AG Bernstrasse 95 3122 Kehrsatz phone +41 31 963 15 15 e-mail [email protected]


In case of any defect within the warranty period please request support by phone or e-mail at Kilchenmann first. If a defect is confirmed, you will be requested to send the device to the warranty return address, including a copy of the invoice/packing slip and a description of the problem. Standard warranty period: 3 years Manufacturer Support: https://www.barco.com/de/support

Address for warranty returns Kilchenmann AG Bernstrasse 95 3122 Kehrsatz phone +41 31 963 15 15 e-mail [email protected]

Defect out of warranty period

In case of a defect out of warranty period, please request support by phone or e-mail at Kilchenmann first. If a defect is confirmed, you will be requested to send the device to the return address, including a description of the problem.

Address for returns Kilchenmann AG Bernstrasse 95 3122 Kehrsatz phone +41 31 963 15 15 e-mail [email protected]

For further information please visit: http://www.kilchenmann.ch or https://www.barco.com/de/support

https://www.barco.com/de/support

http://www.kilchenmann.ch/

https://www.barco.com/de/support



BE QUIET!





In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. If the product has longer limited warranty from the vendor, but is over the 2 year Ingram Micro warranty: Ingram Micro will pass this limited vendor warranty to the customer, taking it as base for the credit note calculation. Warranty period ____________________________________ 2 years SFX POWER, SFX POWER 2, TFX POWER, TFX POWER 2, PURE POWER L7 / L6, SYSTEM POWER 6 Warranty period ____________________________________ 3 years PURE POWER L8, SYSTEM POWER 7, SILENT BASE 800, DARK ROCK, SHADOW ROCK, PURE ROCK, SILENT WINGS 2, SHADOW WINGS, PURE WINGS 2, POWER CABLE, DARK POWER PRO P9 / P8 / P7, STRAIGHT POWER E9 / E8 / E7 / E6, NOTEBOOK POWER, SILENT WINGS USC, SILENT WINGS PWM, SILENT WINGS PCGH, SILENT WINGS PURE Warranty period ____________________________________ 5 years DARK POWER PRO 10, STRAIGHT POWER 10, POWER ZONE More information about the be quiet! warranty: http://www.bequiet.com/en/service/warranty

Address for warranty returns INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected] Be Quiet! Contact http://www.bequiet.com/en/contact Be Quiet! Service http://www.bequiet.com/en/ service/contact Be Quiet! Forum http://www.be-quiet.net/forum/ Be Quiet! Support phone +49 40 736 76 86 44

For further information please visit: http://www.bequiet.com

http://www.bequiet.com/en/service/warranty

http://www.bequiet.com/en/contact

http://www.bequiet.com/en/service/contact

http://www.bequiet.com/en/service/contact

http://www.be-quiet.net/forum/

http://www.bequiet.com/



BELKIN





In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly For further information please visit https://www.belkin.com/de/support/returns

https://urldefense.proofpoint.com/v2/url?u=https-3A__www.belkin.com_de_support_returns&d=DwMGaQ&c=--1RjWWBW4Kf6aBAaj53vPItwfT0BR1YjSDV46P5EvE&r=GcyI2njc0UVijoSlNPf2bv7pKvrIK2wJYDOzWLeg2BA&m=27DCuBJhrNG33C28Arv-dNQwXUsMOhpEb1QyPFMLPp8&s=ffHZmOPM6p7Ej6M9_CBU2bp6WYTCCgsKkSQVKaZMzf4&e=



BENQ


In case of any defect on arrival (DOA) please contact BenQ under: http://www.benq.ch/support/call_us/ Faults upon receipt within 14 calendar days.

BenQ Support phone 0900 888 555 Repair / RMA Hotline phone +41 22 567 53 31


In case of any defect within the warranty period please contact BenQ under: http://www.benq.ch/support/call_us/ LCD Displays (Business) ____________________________ 3 years «on-site» LCD Displays (Consumer) ___________________________ 2 years «pick-up» LFD ______________________________________________ 3 years «on-site» Projector (Ecucation) _______________________________ 5 years «repair service» Projector (Business) ________________________________ 3 years «repair service» Projector (Consumer) _______________________________ 2 years «repair service» Projector Lamp ____________________________________ 1 year or 2’000 hours run time ZOWIE Esports Gaming Accessories___________________ 2 years «pick-up & return» Support http://www.benq.ch/support/call_us/

BenQ Support phone 0900 888 555 Repair / RMA Hotline phone +41 22 567 53 31

For further information please visit: http://www.benq.ch

http://www.benq.ch/support/call_us/



http://www.benq.ch/



BINTEC ELMEG





In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Standard warranty period ____________________________ 2 years


For further information please visit: http://www.bintec-elmeg.com

http://www.bintec-elmeg.com/



BIXOLON







For further information please visit: http://www.bixolon.de

http://www.bixolon.de/



BLACKBERRY





In case of any defect within the warranty period please contact Electronic Services Schweiz directly. Standard warranty period ____________________________ 2 years






BROTHER





«DOA» means a maximum of 30 printed pages on the defected printer. In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH with the following information: Error description, printed pages (max. 20 – 30 pages), serial no., e-mail, address, Deliveryaddress for exchange printer. Brother (Schweiz) AG and Ingram Micro GmbH will check whether DOA conditions are met. The DOA form and the replacement unit will be sent directly from Brother (Switzerland) AG. Please send the defective unit together with the DOA form directly to Brother (Switzerland) AG In case of wrong information, Brother (Switzerland) AG reserves the right to charge for the replacement unit or to send back the repaired unit to the dealer.

Address for warranty returns Brother (Schweiz) AG Service-Center Täfernstrasse 30 5405 Baden 5 Dättwil phone 056 484 11 11 E-mail [email protected] Technical Support DE phone +56 484 12 80 FR phone +56 484 12 81

For further information please visit: http://www.brother.ch

http://www.brother.ch/



BUFFALO





In case of any defect within the warranty period please contact the Buffalo Swiss Service Center. Warranty periods • TeraStation NAS (incl. replacement-Drives) _____________ 3 years • All Networking Products (Wirless-Routers etc.) ___________ 3 years • Connection cards __________________________________ 3 years • All other devices ___________________________________ 2 years The request is processed according to the RMA type. There are 3 types of RMA: • Standard • Advanced Replacement • TeraStation Advanced Replacement Important note Please contact the Buffalo customer support helpdesk for support and/or to apply for RMA, if your product needs to be replaced, and make sure that you have received your RMA ID from the Buffalo Swiss Center prior to send in the defective units.

Address for warranty returns Buffalo Swiss Service Center phone +41 848 56 03 74 web Support

For further information please visit: http://www.buffalo-technology.com

http://www.buffalo-technology.com/de/kontakt/#techsupport

http://www.buffalo-technology.com/



BUGATTI







For further information please visit: http://www.bugatti-mobilecases.de

http://www.bugatti-mobilecases.de/



CANON


Faults upon receipt within 14 days. Document Scanners In case of any defect on arrival (DOA) please contact ESAG AG directly. All Cameras, Lenses, Camcorders, Projectors Photo Scanners & Calculators, Printers, All-In-Ones & Network Security Cameras In case of any defect on arrival (DOA) please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly.

Address for DOA returns Document Scanners ESAG AG Moosacherstrasse 6, Au 8820 Wädenswil phone +41 44 782 28 28 e-mail [email protected] All Cameras, Lenses, Camcorders, Projectors Photo Scanners & Calculators, Printers, All-In-Ones & Network Security Cameras INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]


In case of any defect within the warranty period please contact Canon Service Partner directly. Warranty conditions as per Canon general terms and conditions of warranty. Document Scanners ________________________________ 1 year Camera ___________________________________________ 1 year Lenses ___________________________________________ 1 year Projectors _________________________________________ 1 year Photo Scanners ____________________________________ 1 year Calculators ________________________________________ 1 year Printers ___________________________________________ 1 year All-in-Ones ________________________________________ 1 year Network Security Cameras ___________________________ 1 year Supplies __________________________________________ Lifetime warranty Support http://de.canon.ch/Support phone +41 22 567 58 58

Address for warranty returns Document Scanners ESAG AG Moosacherstrasse 6, Au 8820 Wädenswil phone +41 44 782 28 28 e-mail [email protected] All Cameras, Lenses, Camcorders, Projectors Photo Scanners & Calculators INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected] All Printers, All-In-Ones & Fax Sertronics AG Lindächerstrasse 1 CH-5413 Birmenstorf AG phone +41 (0)56 417 71 11 e-mail [email protected] Canon Support phone +41 22 567 58 58

For further information please visit: http://www.canon.ch

http://de.canon.ch/Support/

http://www.canon.ch/



CATERPILLAR


In case of any defect on arrival (DOA) please contact Mobiletouch AG directly. Address for DOA returns

Mobiletouch AG Spinnerei-Lettenstrasse Riverside 8192 Zweidlen phone 0840 303 303 fax +41 52 234 03 99 e-mail [email protected]

Defect within warranty periodge

In case of any defect within the warranty period please contact Mobiletouch AG directly. Standard warranty period ____________________________ 2 years Support https://www.catphones.com/de_de/support.html

Address for warranty returns Mobiletouch AG Spinnerei-Lettenstrasse Riverside 8192 Zweidlen phone 0840 303 303 fax +41 52 234 03 99 e-mail [email protected]

For further information please visit: www.catphones.com/de_de

https://www.catphones.com/de_de/support.html

http://www.catphones.com/de_de



CISCO


In case of any defect on arrival (DOA) please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Send the faulty appliance with purchase documentation and fault description in the original packing including accessories to INGRAM MICRO GmbH. It is essential that additional components built into Cisco appliances (modules, memory upgrade, etc.) are removed. Only the original device shall be sent back.



In case of any defect within the warranty period please issiue an RMA via IM Online under << Service & Support> Customer Service / RMA >> or contact INGRAM MICRO GmbH directly.

Address for warranty returns INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen

Defect within Cisco Service Contract In case of any defect within a cisco service contract term, please enter a Cisco technical case on the following link: https://www.cisco.com/c/de_ch/support/index.html

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

https://www.cisco.com/c/de_ch/support/index.html



COGNITIVE





In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Print heads ________________________________________ 6 months


For further information please visit: http://www.cognitivetpg.com

http://www.cognitivetpg.com/



COMPUCASE / HEC





In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Standard warranty period ____________________________ 2 years More information about the Compucase warranty: http://compucase.de/index.php?option=com_content&view=article&id=13& Itemid=192&lang=de

Address for warranty returns INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected] Compucase Contact http://compucase.de/ index.php?option=com_contact& view=contact&id=1&Itemid=130& lang=de

For further information please visit: http://www.compucase.de

http://compucase.de/index.php?option=com_content&view=article&id=13&Itemid=192&lang=de

http://compucase.de/index.php?option=com_content&view=article&id=13&Itemid=192&lang=de

http://compucase.de/index.php?option=com_contact&view=contact&id=1&Itemid=130&lang=de




http://www.compucase.de/



COMPULOCKS / MACLOCKS




COMPULOCKS Support phone +44 2032875560



Address for warranty returns INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected] COMPULOCKS Support phone +44 2032875560

For further information please visit: https://www.compulocks.com

https://www.compulocks.com/



CONCEPT INTERNATIONAL


In case of any defect on arrival (DOA) please issue an RMA or contact Concept International directly. 1. Include the RMA form: >>> RMA-Form under http://www.concept.biz/pdf/RMA-Formular_ENG.pdf 2. Include your proof of purchase: Please include your bill of sale or invoice as proof of purchase with the RMA. 3. Please note that devices can no longer be accepted for repairs without an RMA form and proof of purchase.

Address for DOA returns CONCEPT International GmbH Zweibrückenstr. 5-7 80331 München Germany phone +49 89 9 61 60 85 30 fax +49 89 9 61 60 85 85 e-mail [email protected]


In case of any defect within the warranty period please issue an RMA or contact Concept International directly. 1. Include the RMA form: >>> RMA-Form under http://www.concept.biz/pdf/RMA-Formular_ENG.pdf 2. Include your proof of purchase: Please include your bill of sale or invoice as proof of purchase with the RMA. 3. Please note that devices can no longer be accepted for repairs without an RMA form and proof of purchase. Standard warranty period ____________________________ 2 years

Address for warranty returns CONCEPT International GmbH Zweibrückenstr. 5-7 80331 München Germany phone +49 89 9 61 60 85 30 fax +49 89 9 61 60 85 85 e-mail [email protected]

For further information please visit: http://www.concept.biz/en/support

http://www.concept.biz/pdf/RMA-Formular_ENG.pdf

http://www.concept.biz/pdf/RMA-Formular_ENG.pdf

http://www.concept.biz/en/support



CONCEPTRONIC





In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Standard warranty period ____________________________ 2 years Support http://www.conceptronic.net/de/support.php?action=init


For further information please visit: http://www.conceptronic.net/de/

http://www.conceptronic.net/de/support.php?action=init

http://www.conceptronic.net/de/



COOLPAD







For further information please visit: http://www.coolpad.ch

http://www.coolpad.ch/



COREL

Box products

In case of any defect on arrival (DOA) please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» and contact the PM at INGRAM MICRO GmbH directly.

Licenses


For further information please visit: http://www.corel.com

http://www.corel.com/



CORSAIR


In case of any defect on arrival (DOA) please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Faults upon receipt within 7 days.



In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. USB flash drive ____________________________________ 10 years SSD ______________________________________________ 3 years Memory ___________________________________________ 10 years


For further information please visit: http://www.corsair.com

http://www.corsair.com/



CRADLEPOINT


In case of any defect on arrival (DOA) please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Please contact Cradlepoint https://cradlepoint.com/support-services

Address for DOA returns INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected] CRADLEPOINT Support phone +49 800 100 68 18


In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Standard warranty period ____________________________ 2 years Support https://cradlepoint.com/support-services


CRADLEPOINT Support phone +49 800 100 68 18

For further information please visit: https://cradlepoint.com

https://cradlepoint.com/support-services

https://cradlepoint.com/support-services

https://cradlepoint.com/



CREATIVE





In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Headset ___________________________________________ 2 years Sound card ________________________________________ 2 years Sound system _____________________________________ 2 years


For further information please visit: http://www.creative.com

http://www.creative.com/



CRUCIAL





In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. SSD ______________________________________________ 3 years Memory ___________________________________________ 10 years


For further information please visit: http://www.crucial.com

http://www.crucial.com/



CYRUS





In case of any warranty issues please contact Mobiletouch AG directly. Standard warranty period ____________________________ 2 years Support www.cyrus-technology.de


For further information please visit: www.cyrus-technology.de



D-LINK






Address for warranty returns INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected] D-Link Support phone 0900 48 00 84

For further information please visit: http://www.dlink.ch

http://www.dlink.ch/



DASCOM







For further information please visit: http://www.dascom.com/

http://www.dascom.com/



DATACARD



Address for DOA returns INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected] DATACARD Support phone +49 211 5952 151



Address for warranty returns INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected] DATACARD Support phone +49 211 5952 151

For further information please visit: http://www.datacard.de/

http://www.datacard.de/



DATALOGIC


Please contact Datalogic for your incident number. Datalogic has to do a troubleshooting. If the troubleshooting does not help, you use to have the incident number to contact INGRAM MICRO, which you get from Datalogic. In case of any defect on arrival (DOA) please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly.

Address for DOA returns INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected] Datalogic Support phone +49 6151 9358 0




For further information please visit: http://www.datalogic.com

http://www.datalogic.com/



DATAMAX O`NEIL





In case of any defect within the warranty period please contact Wilux Print AG directly.

Address for warranty returns Wilux Print AG Rosswiesstrasse 25 8608 Bubikon phone +41 55 253 24 24

For further information please visit: http://www.datamax-oneil.com

http://www.datamax-oneil.com/



DELL

Please always give us the DELL Omega number (sales order number) so that we can process the RMA quickly. The Omega number can be obtained from your dealer. Defect on arrival (DOA)

In case of any defect on arrival (DOA) please contact DELL under [email protected] or call 0848 338 857. Within the first seven days defects will be handled as DOA.

Address for DOA returns DELL Support phone 0848 338 857 [email protected]


In case of any defect within the warranty period please contact DELL under [email protected] or call 0848 338 857. Business Notebooks ________________________________ 3 years Business Desktops _________________________________ 3 years Business Displays __________________________________ 3 years Consumer & Retail Products _________________________ 2 years Accessories _______________________________________ 2 years

Address for warranty returns DELL Support phone 0848 338 857 [email protected]

For further information please visit: http://www.dell.ch



http://www.dell.ch/



DEVOLO







For further information please visit: http://www.devolo.ch

http://www.devolo.ch/



DIALOGIC


In case of any defect on arrival (DOA) please contact Dialogic directly. Address for DOA returns

DIALOGIC Support phone 0800 836 799


In case of any defect within the warranty period please contact Dialogic directly.

Address for warranty returns DIALOGIC Support phone 0800 836 799

For further information please visit: http://www.dialogic.com

http://www.dialogic.com/



DORO


In case of any defect on arrival (DOA) please contact INGRAM MICRO GmbH directly. INGRAM MICRO GmbH

Distribution Center Gäuerhof 2 6246 Altishofen phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]


In case of any warranty issues please contact INGRAM MICRO GmbH directly. Standard warranty period ____________________________ 2 years

INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

For further information please visit: https://www.doro.com/



https://www.doro.com/



DROBO







For further information please visit: http://www.drobo.com

http://www.drobo.com/



DROPBOX

Licenses


For further information please visit: https://www.dropbox.com/de

https://www.dropbox.com/de



DYMO





In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. 1+1 year warranty All Rhino™ Industrial label makers are covered by a one-year warranty. However, if you register your DYMO® product on www.dymo.com, you will be entitled to an extra year‘s warranty. 2+1 year warranty All DYMO® LabelWriter™, LabelManager™, CardScan® are covered by a two-year warranty. However, if you register your DYMO® product on www.dymo.com, you will be entitled to an extra year‘s warranty.


For further information please visit: http://www.dymo.com

http://www.dymo.com/



EIZO


In case of any defect on arrival (DOA) please contact Eizo directly. Faults upon receipt within 7 days.

Address for DOA returns Eizo Support phone +41 44 782 24 40 e-mail [email protected]


In case of any defect within the warranty period please contact Eizo directly. Standard warranty period ____________________________ 5 years warranty «on site» __________________________________ 3 years warranty «bring in» _________________________________ 2 years warranty for backlight and panels _____________________ 3 years Support http://www.eizo.ch/de/home/

Address for warranty returns ESAG Moosacherstrasse 6 8820 Wädenswil phone +41 44 782 28 28 fax +41 44 782 28 00 e-mail [email protected] Eizo Support phone +41 44 782 24 40 e-mail [email protected]

For further information please visit: http://www.eizo.de

http://www.eizo.ch/de/home/

http://www.eizo.de/



ELOTOUCH


In case of any defect on arrival (DOA) please contact Elotouch under: https://portal.elotouch.com/?country=CH


In case of any defect within the warranty period please contact Elotouch under: https://portal.elotouch.com/?country=CH

For further information please visit: http://www.elotouch.de

https://portal.elotouch.com/?country=CH

https://portal.elotouch.com/?country=CH

http://www.elotouch.de/



ENERMAX





In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. If the product has longer limited warranty from the vendor, but is over the 2 year INGRAM MICRO warranty: INGRAM MICRO will pass this limited vendor warranty to the customer, taking it as base for the credit note calculation. Warranty period ____________________________________ 1 year Fans, Cases, Enclosures Warranty period ____________________________________ 2 years Coolergiant-Products Warranty period ____________________________________ 3 years PSU: General; exeption Series are listed under 5 years warranty Warranty period ____________________________________ 5 years PSU: MaxRevo, Platimax, Revolution85+, Revolution87+, Revolution X't, Modu87+ und Pro87+ More information about the ENERMAX warranty: http://www.enermax.de/service/garantiebedingungen/

Address for warranty returns INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected] Enermax Support http://www.enermax.de/service/support

For further information please visit: http://www.enermax.de

http://www.enermax.de/service/garantiebedingungen/

http://www.enermax.de/service/support

http://www.enermax.de/



EPSON





In case of any defect within the warranty period please contact ESAG AG directly. Standard warranty period ____________________________ 1 year Printers ___________________________________________ 1 year Scanners __________________________________________ 1 year All-in-Ones ________________________________________ 1 year Supplies __________________________________________ lifetime warranty

Address for warranty returns Epson Repair Center c/o ESAG Reparaturzentrum Moosacherstr. 6 8820 Wädenswil / Au phone +41 44 782 28 28 e-mail [email protected] Epson Support phone +41 22 592 79 23

For further information please visit: http://www.epson.ch

http://www.epson.ch/



EPSON DC/POS


In case of any defect on arrival (DOA) please contact EPSON directly under the hotline for Business Customers +41 22 592 79 23 or via https://www.epson.ch/support.

Address for DOA returns Epson Service Center Schweiz c/o ESAG AG Moosacherstrasse 6 8820 Wädenswil phone +41 44 782 28 28 e-mail [email protected] EPSON DC/POS Support phone +41 22 592 79 23


In case of any defect within the warranty period please contact EPSON directly. Standard warranty period ____________________________ 2 years

Address for warranty returns Epson Service Center Schweiz c/o ESAG AG Moosacherstrasse 6 8820 Wädenswil phone +41 44 782 28 28 e-mail [email protected] EPSON DC/POS Support phone +41 22 592 79 23

For further information please visit: http://www.epson.ch

https://www.epson.ch/support

http://www.epson.ch/



EQUIP





In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Standard warranty period ____________________________ 2 years Support http://www.equip-info.net/de/getsupport.php?countryid=6


For further information please visit: http://www.equip-info.net/de/

http://www.equip-info.net/de/getsupport.php?countryid=6

http://www.equip-info.net/de/



ERGOTRON


In case of any defect on arrival (DOA) please contact Ergotron directly. Please tell us: •Error Description / pictures •Invoice copy as proof •ID Label / vendor-number / UPC

Address for DOA returns MARCO SCHERLOWSKI Sales Support Representative II +49 (0)431 5402 8780 | +49 (0)800 18 24 857 [email protected] | ergotron.com


In case of any defect within the warranty period please contact Ergotron directly. Warranty policy: https://www.ergotron.com/en-gb/support/warranty-policy

Address for warranty returns MARCO SCHERLOWSKI Sales Support Representative II +49 (0)431 5402 8780 | +49 (0)800 18 24 857 [email protected] | ergotron.com

For further information please visit: http://www.ergotron.com


https://urldefense.proofpoint.com/v2/url?u=https-3A__www.ergotron.com_de-2Dde&d=DwMGaQ&c=--1RjWWBW4Kf6aBAaj53vPItwfT0BR1YjSDV46P5EvE&r=2UlW-n0eWHdzZ1DVGSjXoKeIE2HaPzoWNkvAOqi_xEo&m=Yg5c-ksf0KjWL6rbDHI3kryxY1dsA1AYb9R-7VD_4B4&s=y4LBiFCr8kcJgZG0-B4arjDVhSvwFfKzd6QkiBj0m8U&e=

https://www.ergotron.com/en-gb/support/warranty-policy


https://urldefense.proofpoint.com/v2/url?u=https-3A__www.ergotron.com_de-2Dde&d=DwMGaQ&c=--1RjWWBW4Kf6aBAaj53vPItwfT0BR1YjSDV46P5EvE&r=2UlW-n0eWHdzZ1DVGSjXoKeIE2HaPzoWNkvAOqi_xEo&m=Yg5c-ksf0KjWL6rbDHI3kryxY1dsA1AYb9R-7VD_4B4&s=y4LBiFCr8kcJgZG0-B4arjDVhSvwFfKzd6QkiBj0m8U&e=

http://www.ergotron.com/



ESTOS

Licenses

In case of any licenses please contact INGRAM MICRO GmbH directly. Unified Communications Team: [email protected]

For further information please visit: https://www.estos.de

https://www.estos.de/



EVGA




EVGA Support phone +49 89 18 90 49 11


In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Standard warranty period (GPU and PSU) ______________ 3 years Support EVGA https://de.evga.com/support/

Address for warranty returns INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected] EVGA Support phone +49 89 18 90 49 11

For further information please visit: https://de.evga.com/

https://de.evga.com/support/

https://de.evga.com/



FANTEC






Address for warranty returns INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected] Fantec Support e-mail [email protected] www.fantec-forum.de

For further information please visit: http://www.fantec.de

http://www.fantec.de/



FERRARI ELECTRONIC

Box products In case of any defect on arrival (DOA) please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Standard warranty period ____________________________ 1 year

Licenses In case of any licenses please contact INGRAM MICRO GmbH directly. Unified Communications Team: [email protected]

For further information please visit: http://www.ferrari-electronic.de

http://www.ferrari-electronic.de/



FOCUS OPEN MARKET









FREECOM





In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Standard warranty period ____________________________ 2 years (in Europe).

Address for warranty returns INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected] Freecom Support e-mail [email protected]

For further information please visit: http://www.freecom.de

http://www.freecom.de/



FUJITSU


In case of any defect on arrival (DOA) please report it over Call-Helpdesk. RESTRICTIONS Generally A DoA is always related to one device in «supply to customer»-status and contains no options. Maybe already built-in expansions and upgrades had to be removed. Timing We speak from a DoA only within max. 10 days from the vending date to the end customer (receipt) . Return with RMA If the device is still packed in its original packing and is complete as the time of the delivery including receipt with a fault description - send it back. If the goods are not complete then a new credit note will be issued with a reduced amount. If the device isn't returned within 14 days the RMA will not issue a credit note.

Call-Helpdesk phone 0848 808 505 Address for DOA returns See RMA (return material authorization)


In case of any defect within the warranty period please report it over Call-Helpdesk. Standard warranty period Professional Notebook / Retail _________________________ 1 - 3 years Professional PC / Retail ______________________________ 1 - 3 years Professional Display _________________________________ 1 - 3 years Server Tower / Rack _________________________________ 1 - 3 years Server Blade _______________________________________ 3 years Storage Disk / FC-Switch _____________________________ 1 - 3 years Storage Tape / VTL _________________________________ 1 - 2 years Support http://www.fujitsu.com/ch/de/support/switzerland/index.html

Call-Helpdesk phone 0848 808 505 fax +41 582 588 175 e-mail [email protected] Address for warranty returns (bring-in) Computacenter AG Riedstrasse 14 8953 Dietikon phone +41 43 322 40 80 fax +41 43 322 40 89 e-mail [email protected]

For further information please visit: http://www.fujitsu.com/ch

http://www.fujitsu.com/ch/de/support/switzerland/index.html

http://www.fujitsu.com/ch



FUJITSU (PFU) SCANNER PRODUCTS


In case of any defect on arrival (DOA) please contact PFU under: http://www.fujitsu.com/emea/products/de/support/contact/

Defect within warranty period 1 year

In case of any defect within the warranty period please contact PFU under: http://www.fujitsu.com/emea/products/de/support/contact/ For further information please visit: http://www.fujitsu.com/emea/products/de/

http://www.fujitsu.com/emea/products/de/support/contact/

http://www.fujitsu.com/emea/products/de/support/contact/

http://www.fujitsu.com/emea/products/de/



GAINWARD





In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Graphic card _______________________________________ 2 years


For further information please visit: http://www.gainward.com

http://www.gainward.com/



GENERICTONER





In case of any defect within the warranty period please request an RMA number under Interprinting TechSupport [email protected] or contact Interprinting TechSupport directly. Follow this process for RMA issues: 1. Request RMA number with indication of the problem pretaining purchased goods via e-mail 2. Interprinting TechSupport will contact dealer or user to solve the problem directly 3. Issue of RMA number 4. Goods returned: Include RMA number, copie of invoice, copie of faulty prints 5. Goods not returned: Include RMA number, codes of product to be found on the product, copie of invoice, copie of faulty prints 6. Kontakt: e-mail or telephone Standard warranty period ____________________________ 2 years Support [email protected]


GENERICTONER Support phone +41 33 334 30 80

For further information please visit: http://www.generictoner.ch



http://www.generictoner.ch/



GETAC




Getac Support phone +49 211 9 84 81 90


In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Standard warranty period ____________________________ 3 years Support http://de.getac.com/support/ServiceWarranty.html


Getac Support phone +49 211 9 84 81 90

For further information please visit: http://www.getac.com

http://de.getac.com/support/ServiceWarranty.html

http://www.getac.com/



GIGABYTE


All components, barebones (Brix) and accessories (without graphic cards) In case of any defect on arrival (DOA) please issue an RMA by following the link to IM Service http://www.ingrammicro-service.ch or contact INGRAM MICRO GmbH. Graphic cards In case of any defect on arrival (DOA) please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly.



All components, barebones (Brix) and accessories (without graphic cards) In case of any defect within the warranty period please issue an RMA by following the link to IM Service: http://www.ingrammicro-service.ch or contact INGRAM MICRO GmbH. All products except Brix _____________________________ 2 years Brix ______________________________________________ 3 years Graphic cards In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Warranty conditions Defective products qualified for warranty will be either replaced by a new product or credited (no repair).


For further information please visit: http://www.gigabyte.com



http://www.gigabyte.com/



GIGASET


In case of any defect on arrival (DOA) please issue an RMA via Mobiletouch AG.

Address for DOA returns Mobiletouch AG Spinnerei-Lettenstrasse Riverside 8192 Zweidlen phone 0840 303 303 fax +41 52 234 03 99 e-mail [email protected]


In case of any defect within the warranty period please issue an RMA via Mobiletouch AG. Standard warranty period ____________________________ 2 years


For further information please visit: http://www.gigaset.com

http://www.gigaset.com/



HAGOR





In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Standard warranty period ____________________________ 2 years Defective products qualified for warranty will be credited (no repair).


For further information please visit: https://hagor.de/

https://hagor.de/



HAUPPAUGE





In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. TV card ___________________________________________ 2 years TV stick ___________________________________________ 2 years


For further information please visit: http://www.hauppauge.com

http://www.hauppauge.com/



HGST





In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. All Retail and Bulk HDDs have a 2 years warranty, beginning with the date of purchase at INGRAM MICRO GmbH. Credit Note are based on the actual price for the HDD or its replacement, but at a maximum of your purchasing price. If the product has longer limited warranty from the vendor, but is over the 2 year INGRAM MICRO warranty: INGRAM MICRO will pass this limited vendor warranty to the customer, taking it as base for the credit note calculation Desktop Cinemastar, Deskstar _______________________________________ 3 years Enterprise Ultrastar __________________________________________________ 5 years Mobile 2.5 Cinemastar, Travelstar ______________________________________ 3 years Branded G-Tech G _________________________________________________ 1 year G-Tech GConnect, G-Tech GD4, G-Tech GDM4, G-Tech GR4 _______ 3 years Hitachi-Brand ______________________________________________ 2 / 3 years SSD Enterprise Ultrastar __________________________________________________ 5 years


For further information please visit: http://www.hgst.com

http://www.hgst.com/



HONEYWELL



Address for DOA returns INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected] Honeywell Support phone +49 69 222 233 78


In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Standard warranty period ____________________________ 1 year Support http://www.honeywellaidc.com/de-DE/resources/Pages/warranty.aspx

Address for warranty returns INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected] Honeywell Support phone +49 69 222 233 78

For further information please visit: www.honeywellaidc.com

http://www.honeywellaidc.com/de-DE/resources/Pages/warranty.aspx



HP


In case of any defect on arrival (DOA) please contact HP under the phone number +41 43 547 97 85. The end customer contacts the authorized service partners (ASP). DOA time: 30 days. Invoice date not older than 30 days «DOA Autorisation Form».



In case of any defect within the warranty period please contact HP directly.

HP Support Hotline phone +41 43 547 97 85

For further information please visit: http://www.hp.com/ch

http://www.hp.com/ch



HPE


In case of any defect on arrival (DOA) please contact HPE at 0848 80 20 20 The end customer contacts the authorized service partners (ASP). DOA time: 30 days. Invoice date not older than 30 days «DOA Autorisation Form».



Server, Network & Storage Products • Industry Standart Server Gen9 ProLiant DLx0, MLx0 _________________________________ 1 year onsite next day ProLiant DL120, DL160, DL180, ML150 __________________ 3 years (1. year onsite next

day) ProLiant DL360, DL380, ML350 ________________________ 3 years onsite Options ___________________________________________ 1 year Options for built-in ___________________________________ HP Services • HP Storage Products StoreOnce _________________________________________ 1 year onsite RDX ______________________________________________ 1 year onsite Drive Enclosures ____________________________________ 3 years onsite MSA ______________________________________________ 3 years onsite StoreVirtual ________________________________________ 3 years onsite StoreEasy _________________________________________ 3 years onsite StoreAll ___________________________________________ 3 years onsite SAN Switches ______________________________________ 1 year onsite LTO Tape Drives ____________________________________ 3 years onsite Store Ever Tape Libraries _____________________________ 1 year onsite Storage Products built-in Servers _______________________ HP Services • HP Networking If not mentioned otherwise _____________________________ lifetime, replacement, best

effort 5820, 5830, 5900, 5920, 5930 __________________________ 1 year, replacement, best effort 7500, 9500 _________________________________________ 1 year, replacement, best effort 10xxx, 11xxx _______________________________________ 1 year, replacement, best effort Routers ___________________________________________ 1 year, replacement, best effort

Hewlett-Packard Hotline Server, Network & Storage Products phone 0848 80 20 20 w/o HP Care Pack Contract phone 0848 80 07 24 with HP Care Pack Contract

For further information please visit: http://www.hpe.com/ch

http://www.hpe.com/ch



HTC


Products In case of any defect on arrival (DOA) please contact ALSO AG directly

Address for DOA returns ALSO Schweiz AG Repair Center Meierhofstrasse 4 6032 Emmen


Products In case of any warranty issues please contact ALSO AG directly. Standard warranty period ____________________________ 2 years

Address for warranty returns ALSO Schweiz AG Repair Center Meierhofstrasse 4 6032 Emmen

For further information please visit: https://www.htc.com/de/support/



HUAWEI


In case of any defect on arrival (DOA) please contact ALSO Schweiz AG directly. Address for DOA returns

ALSO Schweiz AG Repair Center Meierhofstrasse 4 6032 Emmen

Defect within warranty periodge

In case of any warranty issues please contact ALSO Schweiz AG directly. Standard warranty period ____________________________ 2 years


For further information please visit: https://www.huawei.com/ch-en/



HULBEE

Licenses


For further information please visit: https://company.hulbee.com

https://company.hulbee.com/



HYUNDAI


In case of any defect on arrival (DOA) please contact Hyundai directly. Address for DOA returns

Hyundai Support phone +49 180 591 313 4


In case of any defect within the warranty period please contact Hyundai directly. Address for warranty returns

Hyundai Support phone +49 180 591 313 4

For further information please visit: http://www.hyundai.ch

http://www.hyundai.ch/



ID TECH





In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Standard warranty period ____________________________ 1 year


For further information please visit: http://www.idtechproducts.com/

http://www.idtechproducts.com/



IDAPT







For further information please visit: http://www.idaptweb.com

http://www.idaptweb.com/



IIYAMA


In case of any defect on arrival (DOA) please contact Iiyama under: http://www.iiyama.com/de_de/support/kundenservice/

Address for DOA returns Iiyama Support phone +49 8165 980 4450 e-mail [email protected]


In case of any defect within the warranty period please contact Iiyama directly. • LC-Displays: 2 years warranty (plus 1 free year extra – registration required) • Touchscreens: 2 years warranty (plus 1 free year extra – registration required) • Multitouchscreens: 2 years warranty (plus 1 free year extra – registration required) • Large Format Displays: 3-Jahre Garantie Support http://www.iiyama.com/de_de/support/kundenservice/

Address for warranty returns Iiyama Support phone +49 8165 980 4450 e-mail [email protected]

For further information please visit: http://www.iiyama.ch

http://www.iiyama.com/de_de/support/kundenservice/


http://www.iiyama.com/de_de/support/kundenservice/


http://www.iiyama.ch/



IMCOSYS


In case of any defect on arrival (DOA) please contact Computer4You AG directly. Address for DOA returns

Computer4You AG Rosengartenstrasse 1 8805 Richterswil phone +41 44 786 39 89 e-mail [email protected]


In case of any defect within the warranty period please contact Computer4You AG directly. Standard warranty period ____________________________ 2 years

Address for warranty returns Computer4You AG Rosengartenstrasse 1 8805 Richterswil phone +41 44 786 39 89 e-mail [email protected]

For further information please visit: http://www.imcosys.com

http://www.imcosys.com/



INGENICO (FKA BARACODA)




INGENICO Support phone +44 207 193 5347


In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. warranty period ____________________________________ 1 year Support http://healthcare-eid.ingenico.de/Auto-ID%20kontakt.aspx


INGENICO Support phone +44 207 193 5347

For further information please visit: https://www.ingenico.com/

http://healthcare-eid.ingenico.de/Auto-ID%20kontakt.aspx

https://www.ingenico.com/



INNOVAPHONE


In case of any defect on arrival (DOA) please contact Innovaphone under: https://my.innovaphone.com/home.php Or please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly.



In case of any defect within the warranty period please contact Innovaphone under: https://my.innovaphone.com/home.php Or please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Standard warranty period ____________________________ 1 year


For further information please visit: http://www.innovaphone.com/de/

https://my.innovaphone.com/home.php

https://my.innovaphone.com/home.php

http://www.innovaphone.com/de/



INT. CASH DRAWER







For further information please visit: http://www.cash-drawers.com/german/

http://www.cash-drawers.com/german/



INTEL





In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Warranty periods All products (except server systems, SSD, tray products) ____ 3 years Server Systems and SSD, depending on family (SSD) ______ 3-5 years Tray products, AIO / All-in-ones, tablets __________________ 1 year Defect within warranty period – after 30 days from purchase (all products except server products and AIOs / all-in-ones, tablets) If you are are a Intel Channel Partner, please open a RMA case at the Intel Channel Partner (Technology Provider) Program website or issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Defect within warranty period – after 30 days from purchase – server products In case of any defect claims within warranty period: All defect claims of Server products, after 30 days from purchase, must be handled by Intel directly. Therefore you need to be in the Intel Channel Partner Program. Please open a RMA case at the Intel Channel Partner (Technology Provider) Program Website. Warranty conditions – all products (except server products and AIOs/all-in-ones, tablets) Defective products qualified for warranty will be either replaced by a new product or credited (no repair). Warranty conditions – all products (Server products) Defective products qualified for warranty will be either credit or replaced by a new product (DOA), or replaced or repaired (after 30 days from purchase) by Intel directly. Warranty conditions – all products (except server products) Defective products qualified for warranty will be either replaced by a new product or credited (no repair). Warranty conditions – AIOs / all-in-ones and tablet Defective products qualified for warranty will be either replaced by a new product or credited (no repair). Support Technolgy Providers: https://www-ssl.intel.com/p/en_UK/techprovider/welcome General Support: http://www.intel.com/p/en_US/support


For further information please visit: http://www.intel.de

https://www-ssl.intel.com/p/en_UK/techprovider/welcome

http://www.intel.com/p/en_US/support

http://www.intel.de/



INTERMEC







For further information please visit: http://www.intermec.de

http://www.intermec.de/



JABRA







For further information please visit: http://www.jabra.com.de

http://www.jabra.com.de/



KENSINGTON







For further information please visit: http://www.kensington.com

http://www.kensington.com/



KENTIX


In case of any defect on arrival (DOA) please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Send the faulty appliance with purchase documentation and fault description in the original packing including accessories to INGRAM MICRO GmbH. It is essential that additional components built into appliances (modules, memory upgrade, etc.) are removed. Only the original device shall be sent back.





For further information please visit: http://www.kentix.com

http://www.kentix.com/



KINGSTON





In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Warranty period Value Ram ________________________________________________ 10 years Branded Ram ______________________________________________ 25 years HyperX RAM ______________________________________________ 10 years SSD _____________________________________________________ 3 or 5 years

depends on product USB-Sticks ________________________________________________ 5 years HyperX Peripherals _________________________________________ 2 years


For further information please visit: http://www.kingston.com

http://www.kingston.com/



KOBO





In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Standard warranty period ____________________________ 2 years` For every RMA request we need a proof of sale within the warranty period (sales receipt).


For further information please visit: http://www.kobobooks.de

http://www.kobobooks.de/



KODAK ALARIS

Defect on arrival (DOA) Address for DOA returns

In case of any defect on arrival (DOA) please contact Kodak under: https://www.alarisworld.com/de-de/landing-page/servicesupportcontacts

Kodak Alaris Switzerland Sàrl Route de Crassier 21 1262 Eysins Service & Support Team / Serviceverträge Administration / Contrats: Phone (+41) 022 354 1490 Scanner Hotline: +49 69 5007 1886 for German speakers +33 1 71 23 02 46 for French speakers +44 870 240 5263 for Italian and English speakers Fax (+41) 022 354 1495 [email protected]

Defect within warranty period Address for warranty returns

In case of any defect within the warranty period please contact Kodak under: https://www.alarisworld.com/de-de/landing-page/servicesupportcontacts

Kodak Alaris Switzerland Sàrl Route de Crassier 21 1262 Eysins Service & Support Team / Serviceverträge Administration / Contrats: Phone (+41) 022 354 1490 Scanner Hotline: +49 69 5007 1886 for German speakers +33 1 71 23 02 46 for French speakers +44 870 240 5263 for Italian and English speakers Fax (+41) 022 354 1495 [email protected]

https://www.alarisworld.com/de-de/landing-page/servicesupportcontacts


https://www.alarisworld.com/de-de/landing-page/servicesupportcontacts




KONICA MINOLTA





In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Standard warranty period ____________________________ lifetime


For further information please visit: http://www.konicaminolta.ch

http://www.konicaminolta.ch/



KYOCERA


In case of any defect on arrival (DOA) please contact Kyocera directly. Faults upon receipt within 30 days.

Address for DOA returns KYOCERA Document Solutions Europe B.V. Niederlassung Schweiz Hohlstrasse 614 8048 Zürich phone +41 44 908 49 49 fax +41 44 908 49 50


In case of any defect within the warranty period please contact Kyocera directly. Standard warranty period ____________________________ 2 years «bring-in» all KL3 models _____________________________________ 3 years «on-site»

Address for warranty returns KYOCERA Document Solutions Europe B.V. Niederlassung Schweiz Hohlstrasse 614 8048 Zürich phone +41 44 908 49 49 fax +41 44 908 49 50

For further information please visit: http://www.kyoceradocumentsolutions.ch

http://www.kyoceradocumentsolutions.ch/



LABELMATE







For further information please visit: http://www.labelmate.com

http://www.labelmate.com/



LACIE



Address for DOA returns INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected] LACIE Support www.lacie.com/support/warranty



Address for warranty returns INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected] LACIE Support www.lacie.com/support/warranty

For further information please visit: http://www.lacie.de


http://www.lacie.de/



LANCOM





In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Standard warranty period ____________________________ 2 years Support http://www.lancom-systems.de/service-support/support-und-rma-anfrage/


For further information please visit: http://www.lancom-systems.de

http://www.lancom-systems.de/service-support/support-und-rma-anfrage/

http://www.lancom-systems.de/



LANTRONIX







For further information please visit: http://www.lantronix.com

http://www.lantronix.com/



LENOVO

Defect on arrival (DOA) & Defect within warranty period – Think Products B2B

In case of any defect on arrival (DOA) & defect within the warranty period on Think products (B2B devices) please contact Lenovo directly. Support Hotline for Think Products: +41 44 798 22 22 or https://www.lenovo.com/ch/de/contact -> Lenovo Support für Think-Produkte. Once the return is being confirmed by Lenovo, with the relevant DOA confirmation letter, please contact INGRAM MICRO – RMA Dept. – in order to return the product. No RMA is being accepted by INGRAM MICRO without the DOA confirmation letter from Lenovo.

Lenovo Support Hotline for Think-Products phone +41 44 798 22 22 Address for DOA returns once confirmed by Lenovo INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect on arrival (DOA) & Defect within warranty period – Consumer Products B2C

In case of any defect on arrival (DOA) & defect within the warranty period on Consumer products (B2C devices) please contact Lenovo diretly. Support Hotline for Consumer Products: +41 44 798 22 22 or https://www.lenovo.com/ch/de/contact -> Lenovo Support Hotline für Consumer-Produkte (Idea, Essential, Lenovo) INGRAM MICRO is not accepting any RMA on Consumer Products. As soon as the return is being confirmed & credited by Lenovo/Medion, INGRAM MICRO is issuing a credit note automatically.

Lenovo Support Hotline for Consumer-Products phone +41 44 798 22 22

IOMEGA Returns

In case of any defect within the warranty period on IOMEGA products please contact Lenovo directly. Phone: https://lenovo-eu-en.custhelp.com/app/answers/detail/a_id/23074 Web: https://lenovo-eu-en.custhelp.com/app/ask/ Live chat: https://lenovo-eu-en.custhelp.com/app/chat/chat_launch/p/1188,1198/c/ Note: Support will provide assistance and/or replacement service ONLY. No credit nor refund claim is possible through support.

Lenovo Support Hotline for IOMEGA-Products phone +41 44 798 22 22

For further information please visit: http://www.lenovo.com/contact/ch

https://www.lenovo.com/ch/de/contact

https://www.lenovo.com/ch/de/contact

https://lenovo-eu-en.custhelp.com/app/answers/detail/a_id/23074

https://lenovo-eu-en.custhelp.com/app/ask/

https://lenovo-eu-en.custhelp.com/app/chat/chat_launch/p/1188,1198/c/



LENOVO MOBILE





In case of any warranty issues please contact Mobiletouch AG directly. Standard warranty period ____________________________ 2 years


Support www.motorola.de

For further information please visit: http://www.motorola.de

http://www.motorola.de/



LEVEL ONE





In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Standard warranty period ____________________________ 2 years Support http://ch.level1.com/getsupport.php?action=init


For further information please visit: http://de.level1.com/

http://ch.level1.com/getsupport.php?action=init

http://de.level1.com/



LEXMARK





In case of any defect within the warranty period please contact Coma Services AG directly. Standard warranty period ____________________________ 1 year Supplies __________________________________________ lifetime Support http://support.lexmark.com/index?page=productSelection&channel=supportAnd Downloads&locale=DE&userlocale=DE_CH

Address for warranty returns COMA Services AG Oberebenestrasse 45 5620 Bremgarten phone +41 56 648 81 81 fax +41 56 648 81 80 e-mail [email protected] www.coma-services.ch

For further information please visit: http://www.lexmark.ch

http://support.lexmark.com/index?page=productSelection&channel=supportAnd

http://support.lexmark.com/index?page=productSelection&channel=supportAnd

http://www.lexmark.ch/



LG


Optical Drives In case of any defect on arrival (DOA) please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Displays In Case of any defect (bzw. DOA) within the warranty period please contact Repag Service GmbH directly. Mobile In case of any defect on arrival (DOA) please contact LG Electronics directly.

Address for DOA returns INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen phone +41 41 784 30 11 e-mail [email protected] Address for warranty returns (Displays) Repag Service GmbH Chriesbaumstrasse 4 8604 Volketswil phone 0900 575 858 e-mail [email protected] Address for DOA returns (Mobile) Mobiletouch AG Spinnerei-Lettenstrasse 8192 Zweidlen phone 0840 303 303 e-mail [email protected]


Optical Drives In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Standard warranty period ____________________________ 2 years Displays Monitors __________________________________________ 3 years «swap-service» Hotel TV __________________________________________ 2 years «send-in» Digital Signage _____________________________________ 2 years «send-in» Mobile In case of any defect within the warranty period please contact LG Electronics directly.

Address for warranty returns INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen phone +41 41 784 30 11 e-mail [email protected] Address for warranty returns (Displays) Repag Service GmbH Chriesbaumstrasse 4 8604 Volketswil phone 0900 575 858 e-mail [email protected] Address for warranty returns (Mobile) Mobiletouch AG Spinnerei-Lettenstrasse 8192 Zweidlen phone 0840 303 303 e-mail [email protected]

For further information please visit: http://www.lgelectronics.com

http://www.lgelectronics.com/



LIFEPROOF







For further information please visit: https://www.lifeproof.com

https://www.lifeproof.com/



LINKSYS





In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly For further information please visit https://www.linksys.com/ch/support/

https://www.linksys.com/ch/support/



LISTAN





In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Please contact INGRAM MICRO GmbH for further details about the products from: Revoltec, Chieftec, 3R Systems Standard warranty period ____________________________ 1-2 year(s)


For further information please visit: http://www.listan.com/en/brands

http://www.listan.com/en/brands



LITE-ON





In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Warranty periods Optical Disc Devices _________________________________ 2 years SSD ______________________________________________ 3 years Warranty conditions Defective products qualified for warranty will be either replaced by a new product or credited (no repair). Support http://www.liteonit.eu/de/support-service/supportservice.html


For further information please visit: http://www.linteon.eu

http://www.liteonit.eu/de/support-service/supportservice.html

http://www.linteon.eu/



LOGITECH





In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Standard warranty period ____________________________ 2 years Warranty conditions Defective products qualified for warranty will be credited (no repair).


For further information please visit: http://www.logitech.ch

http://www.logitech.ch/



LSI





In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Warranty periods All products (except batteries) _________________________ 3 years Batteries ___________________________________________ 1 year Warranty conditions Defective products qualified for warranty will be either replaced by a new product or credited (no repair). Important note LSI strongly recommends to contact the LSI customer‘s support helpdesk in order to avoid unnecessary freight and costs, prior to apply for RMA and send back to distributor or dealer. Support http://www.lsi.com/support/Pages/submitsupportrequest.aspx


For further information please visit: http://www.lsi.com

http://www.lsi.com/support/Pages/submitsupportrequest.aspx

http://www.lsi.com/



M-CAB







For further information please visit: http://www.m-cab.de

http://www.m-cab.de/



MATROX





In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. M-Serie (exc. M9188) ________________________________ 3 years P-Serie ___________________________________________ 3 years G-Serie ___________________________________________ 3 years Dual/Triplehead ____________________________________ 2 years XTO-Serie _________________________________________ 2 years


For further information please visit: http://www.matrox.com

http://www.matrox.com/



MAXELL







For further information please visit: http://www.maxell.eu

http://www.maxell.eu/



MC TECHNOLOGIES



Address for DOA returns INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected] MC TECHNOLOGIES Support phone +49 511 67 69 99


In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Standard warranty period ____________________________ 2 years Support https://www.mc-technologies.net/de/Support/

Address for warranty returns INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected] MC TECHNOLOGIES Support phone +49 511 67 69 99

For further information please visit: http://www.mc-technologies.net

tel:0848333332

https://www.mc-technologies.net/de/Support/

tel:0848333332

http://www.mc-technologies.net/



MCAFEE

Box products


Licenses


For further information please visit: http://www.mcafee.com

http://www.mcafee.com/



MEDION



Address for DOA returns INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected] MEDION Support phone 0848 33 33 32


In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Standard warranty period ____________________________ 2 years Support http://www.medion.com/ch/de/service/garantie/

Address for warranty returns INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected] MEDION Support phone 0848 33 33 32

For further information please visit: http://www.medion.com/ch

tel:0848333332

http://www.medion.com/ch/de/service/garantie/

http://www.medion.com/ch



MERAKI

RMA - Meraki

You must have MERAKI SO Number and Tracking Nr. If you dont find it please contact our Cisco-Team under [email protected]

Meraki RMA goes directly over the below link. https://meraki.cisco.com/support DOA must be reported to Meraki within 30 Days after purchase.

MERAKI Support https://meraki.cisco.com/support

For further information please visit: https://meraki.cisco.com

https://meraki.cisco.com/support

https://meraki.cisco.com/support

https://meraki.cisco.com/



MICRO FOCUS

Licenses


For further information please visit: https://www.microfocus.com/de-de

https://www.microfocus.com/de-de



MICRON TECHNOLOGY (CRUCIAL)





In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. SSD ______________________________________________ 3 years Memory ___________________________________________ 10 years


For further information please visit: http://www.crucial.com

http://www.crucial.com/



MICROSEMI (ADAPTEC)





In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Standard warranty period ___________________________ 2-3 years Important note A RMA approval from Microsemi is necessary, prior to apply for RMA and send back to distributor or dealer. Warranty conditions Defective products qualified for warranty will be either replaced by a new product or credited (no repair). Support https://storage.microsemi.com/de-de/support/


For further information please visit: https://storage.microsemi.com/de-de

https://storage.microsemi.com/de-de/support/

https://storage.microsemi.com/de-de



MICROSOFT

Box products & Hardware / PC Accessoires Defect within warranty period In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly


Licenses


Surface

Return of damaged or performance issue product (To Repair & Refurb Centre) Recommended Within 60 days of Purchase. You can replace a product with performance issues for the end user and return the product to Microsoft (to the Repair & Refurb centre) via XReturns (see instructions below):

• Within 60 days of purchase if customer does not agree to the license terms of that product or if the product has a performance issue. End user must supply Proof of Purchase.

• Proof of Distributor sale, such as a valid sales receipt for the returned product must be retained by Distributor for future audit by Microsoft. After 60 days of purchase Distributors are advised to direct resellers to the Microsoft Support websites for all end user technical/repair queries: http://www.microsoft.com/surface/en-us/support/business

• If end user will not visit support website, reseller can return unit to distributor within the Microsoft eligible Distributor returns period as follows: 60 days from the date it was sold to reseller to create RMA.

• If unit falls outside the return eligibility period, no credit will be issued. For further information please visit: http://www.microsoft.com

http://www.microsoft.com/surface/en-us/support/business

http://www.microsoft.com/



MOTOROLA





In case of any defect within the warranty period please contact Motorola under: http://www.motorola.com/support/warrantyselector Standard warranty period ____________________________ 1 year


http://www.motorola.com/support/warrantyselector




MOTOROLA MOBILE







Support www.motorola.de





MSI





In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Graphic card _______________________________________ 3 years Mainboard _________________________________________ 3 years


For further information please visit: http://www.msi-technology.de

http://www.msi-technology.de/



NCR







For further information please visit: http://www.ncr.com

http://www.ncr.com/



NEC


In case of any defect on arrival (DOA) please contact NEC under: http://www.nec-display-solutions.com/p/de/de/fl/repreq/support/repairrequest.html?e=e2s1


In case of any defect within the warranty period please contact NEC under: http://www.nec-display-solutions.com/p/de/de/fl/repreq/support/repairrequest.html?e=e2s1 For further information please visit: http://www.nec-display-solutions.com

http://www.nec-display-solutions.com/p/de/de/fl/repreq/support/repairrequest.html?e=e2s1

http://www.nec-display-solutions.com/p/de/de/fl/repreq/support/repairrequest.html?e=e2s1

http://www.nec-display-solutions.com/



NETGEAR



Address for DOA returns INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected] Netgear Support phone 0848 000 195


In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Standard warranty period ____________________________ 2 years Support http://support.netgear.de/for_business/ http://support.netgear.de/for_home/default.aspx Defect harddisk only (chassis hardware is still working): Please adress Netgear directly: 0848 000 195

Address for warranty returns INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected] Netgear Support phone 0848 000 195

For further information please visit: http://www.netgear.com

http://support.netgear.de/for_business/

http://support.netgear.de/for_home/default.aspx

http://www.netgear.com/



NIMBLE STORAGE


In case of any defect on arrival (DOA) please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Send the faulty appliance with purchase documentation and fault description in the original packing including accessories to INGRAM MICRO GmbH. It is essential that additional components built into appliances (modules, memory upgrade, etc.) are removed. Only the original device shall be sent back.



In case of any defect within the warranty period please contact NimbleStorage according to your service contact information: http://www.nimblestorage.com/support

For further information please visit: http://www.nimblestorage.com

http://www.nimblestorage.com/support

http://www.nimblestorage.com/



NOKIA







For further information please visit: http://www.nokia.ch

http://www.nokia.ch/



NOMADESK

Licenses


For further information please visit: https://www.nomadesk.com/de/

https://www.nomadesk.com/de/



NONDA







For further information please visit: http://www.nonda.co

http://www.nonda.co/



NORTON

Box products


Licenses


For further information please visit: http://www.norton.com

http://www.norton.com/



NUANCE

Box products


Licenses


For further information please visit: http://www.nuance.de

http://www.nuance.de/



NVIDIA





In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. 3D glass __________________________________________ 2 years Shield Products ____________________________________ 2 years


For further information please visit: http://www.nvidia.de

http://www.nvidia.de/



OCZ





In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. SSD ______________________________________________ 3 or 5 years Power supply ______________________________________ 3 or 5 years (depending on product)


For further information please visit: http://www.ocztechnology.com

http://www.ocztechnology.com/



OKI


In case of any defect on arrival (DOA) please contact OKI directly. Faults upon receipt within 30 days.

Address for DOA returns Coma Services c/o Polysys Weierscherstrasse 12 8184 Bachenbülach phone +41 56 648 81 81 e-mail [email protected]


In case of any defect within the warranty period please contact OKI directly. In the event of problems with OKI appliances, which may develop a problem outside of the warranty period, please call the Service Hotline. Laserprinter _______________________________________ 2 years Accessories Toner, Miscellaneous accessories _______________________ 1/2 year Supplies __________________________________________ lifetime

Address for warranty returns OKI Hotline DE phone +41 61 827 94 81 FR phone +41 61 827 94 82 IT phone +41 61 827 94 73 e-mail [email protected] Address for DOA returns for Toner INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

For further information please visit: http://www.oki.de

http://www.oki.de/



OLYMPUS





In case of any defect within the warranty period please contact Olympus directly. Standard warranty period ___________________________ 1 year Support http://www.olympus.ch/site/de/c/cameras_support/contact/contact_form/supportform.do

Address for warranty returns Olympus Support phone 0800 6710 83 00

For further information please visit: http://www.olympus.ch

http://www.olympus.ch/site/de/c/cameras_support/contact/contact_form/supportform.do

http://www.olympus.ch/



OPTICON







For further information please visit: http://www.opticon.com

http://www.opticon.com/



ORIGIN STORAGE





In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Harddisk __________________________________________ 2 - 3 years Batteries __________________________________________ 18 months Thecus NAS _______________________________________ 2 - 3 years Support https://support.originstorage.com/hc/en-gb


For further information please visit: http://www.originstorage.com

https://support.originstorage.com/hc/en-gb

http://www.originstorage.com/



OTTERBOX







For further information please visit: http://www.otterbox.com

http://www.otterbox.com/



PALM





In case of any warranty issues please contact Electronic Services Schweiz directly. Standard warranty period ____________________________ 2 years Support www.palmsupport.zendesk.com/hc/en-us


For further information please visit: www.palm.com





PARTNER TECH



Address for DOA returns INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected] PARTNER TECH Support phone +49 40 450 635-0


In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Support http://partner-tech.eu/service-support/support/

Address for warranty returns INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected] PARTNER TECH Support phone +49 40 450 635-0

For further information please visit: http://partner-tech.eu

http://partner-tech.eu/service-support/support/

http://partner-tech.eu/



PELIKAN





In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Ink and laser supplies _______________________________ 3 years


For further information please visit: http://www.panasonic.ch

http://www.panasonic.ch/



PHILIPS


In case of any defect on arrival (DOA) please contact the support site on www.philips.com.

Address for DOA returns Philips Hotline phone +41 22 310 21 16


In case of any defect within the warranty period please contact the support site on www.philips.com. Business monitor (P / B / S Line) ______________________________________ 3 years «swap service» Consumer monitor (C / E / X / V Line) ___________________________________ 2 years «pickup,repair&return»

Address for warranty returns Philips Hotline phone +41 22 310 21 16 Address for reparation returns Sertronics AG Fegistrasse 5 8957 Spreitenbach phone +41 56 417 71 11 Sertronics AG route des Avouillons 4 1196 Gland / VD phone +41 22 364 77 50

For further information please visit: http://www.philips.com

http://www.philips.com/





POLY


For Headsets / Calisto Speakers In any case of defect products, Poly will replace the device directly. Register or sign in and Request Replacement: https://www.plantronics.com/us/en/support/warranty-service End customers who register the exchange will receive a pre-exchange from Poly. For replacement or repair, Poly will arrange for DHL to collect the product. Further instructions will then be sent by e-mail Standard warranty period (Plantronics Device) __________ 2 years


Poly Voice / Video / Infrastructure In any case of defect products, sign in on: https://support.polycom.com/content/support.html Create a new service request on button Service Request Center. For replacement or repair, Poly will arrange for DHL to collect the product. Further instructions will then be sent to you by e-mail Warranty terms: https://support.polycom.com/content/dam/polycom-support/global/service-policies/polycom-product-warranty.pdf

For further information please visit: https://support.polycom.com

https://www.plantronics.com/us/en/support/warranty-service

https://support.polycom.com/content/support.html

https://support.polycom.com/content/dam/polycom-support/global/service-policies/polycom-product-warranty.pdf

https://support.polycom.com/content/dam/polycom-support/global/service-policies/polycom-product-warranty.pdf



PLEXTOR





In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Warranty periods Optical Disc Devices _________________________________ 2 years SSD ______________________________________________ 5 years Warranty conditions Defective products qualified for warranty will be either replaced by a new product or credited (no repair). Important note: Plextor Fast Warranty Service In case of a defective Plextor product, you can obtain the fast and free of charge collect-and-return service by Plextor directly. If, for any reasons, you can not use the collect-and-return service from Plextor, apply for an RMA described below. Support http://www.plextor-digital.com/index.php/en/Fast-Warranty-Service/fast-warranty-service.html


For further information please visit: http://www.plextor.com

http://www.plextor-digital.com/index.php/en/Fast-Warranty-Service/fast-warranty-service.html

http://www.plextor.com/



PNL TEC







For further information please visit: http://www.pln-tec.de

http://www.pln-tec.de/



PNY





In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Warranty periods All products, depending on product class 2-3 years from date of purchase. Warranty conditions Defective products qualified for warranty will be either replaced by a new product or credited (no repair). Support http://www.pny.eu/s/Support/


For further information please visit: http://www.pny.de

http://www.pny.eu/s/Support/

http://www.pny.de/



POWER COLOR





In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Graphic card _______________________________________ 2 years


For further information please visit: http://www.powercolor.com

http://www.powercolor.com/



PRIMERA




Primera Support phone +49 611 92 77 70


In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Standard warranty period ____________________________ 1 year Support http://primera.eu/de/formulare/support.html


Primera Support phone +49 611 92 77 70

For further information please visit: http://www.primera.eu/de

http://primera.eu/de/formulare/support.html

http://www.primera.eu/de



PROJECTA







For further information please visit: http://www.projectascreens.de

http://www.projectascreens.de/



PROMISE


All warranty, service and replacement cases are handled directly by Promise Technology. In case of any defect on arrival (DOA) please contact the PROMISE Technology support. Support http://www.promise.com/de/Support

Address for DOA returns PROMISE Technology Germany Europaplatz 9 44269 Dortmund / Germany phone +49 231 56 76 48 10 e-mail [email protected]


In case of any defect withing the warranty period: All warranty, service and replacement cases are handled directly by PROMISE Technology. In case of any defect within the warranty period please contact the Promise Technology support. Standard warranty period ____________________________ 2 years Support http://www.promise.com/de/Support

Address for warranty returns PROMISE Technology Germany Europaplatz 9 44269 Dortmund / Germany phone +49 231 56 76 48 10 e-mail [email protected]

For further information please visit: http://www.promise.com/de/

http://www.promise.com/de/Support

http://www.promise.com/de/Support

http://www.promise.com/de/



QNAP





In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. All products expect Enterprise ZFS NAS _______________ 2 years depending on product class and optional warranty extensions. Enterprise ZFS NAS _________________________________ 5 years with 3 years QNAP advanced replacement service, from date of purchase Warranty conditions Defective products qualified for warranty will be either replaced by a new product or credited (no repair). Important note QNAP strongly recommends to contact the QNAP customer's support helpdesk in order to avoid unnecessary freight and costs, prior to apply for RMA and send back to distributor or QNAP. RMA options Customers can choose to handle an RMA directly via QNAP support (Netherlands), or to return defective units to INGRAM MICRO for a credit note (no repair). • If you choose to handle an RMA directly with QNAP, please visit www.qnap.com for further

information and instructions. • If you choose to handle an RMA via INGRAM MICRO and return for credit, the follwing

amounts of credit will be refunded: Devices with a 2 years limited vendor warranty, within: 1st year 100% / 2nd year 75% / 3rd year 50% Devices with a 3 years limited vendor warranty, within: 1st year 100% / 1st half of 2nd year 75% / 2nd half of 2nd year 50%


For further information please visit: http://www.qnap.com

http://www.qnap.com/



QUANTUM


In case of any defect on arrival (DOA) please contact Quantum under: http://www.quantum.com/ServiceandSupport/WarrantyInformation/Index.aspx


In case of any defect within the warranty period please contact Quantum under: http://www.quantum.com/ServiceandSupport/WarrantyInformation/Index.aspx

For further information please visit: http://www.quantum.com

http://www.quantum.com/ServiceandSupport/WarrantyInformation/Index.aspx

http://www.quantum.com/ServiceandSupport/WarrantyInformation/Index.aspx

http://www.quantum.com/



QUARK

Box products


Licenses


For further information please visit: http://www.quark.com

http://www.quark.com/



RUGGEAR





In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Standard warranty period ____________________________ 2 years Support https://ruggear.zendesk.com/hc/de/requests/new


For further information please visit: https://ruggear.com

https://ruggear.zendesk.com/hc/de/requests/new

https://ruggear.com/



SAMLIVE

Licenses


For further information please visit: https://www.sam-as-a-service.de

https://www.sam-as-a-service.de/



SAMSUNG


Samsung IT Products In case of any defect on arrival (DOA) please contact Samsung under: [email protected] Faults upon receipt within 7 days (7 days for enduser, 30 days for resellers). Samsung Galaxy Tablets / Mobilephones In case of any defect on arrival (DOA) please contact Mobiletouch AG under: [email protected] Mobiletouch AG | Spinnerei-Lettenstrasse | Riverside | 8192 Zweidlen Hotline 0840 303 303, Fax 052 234 03 99

Address for DOA returns Samsung Support (B2B Hotline) Phone 0800 249 2 249 e-mail [email protected]


Samsung IT Products In case of any defect within the warranty period please contact Samsung under: [email protected] Please check the warranty period on the Samsung support page Deutsch: http://www.samsung.com/ch/support/warranty/ Francais: http://www.samsung.com/ch_fr/support/warranty/ For warranty registrations the following information is needed: Modell code, serial number, purchase receipt phone contact center: 0848 726 78 64 oder B2B Hotline 0800 249 2 249 additional information: http://www.samsung.com/ch/info/contactus.html Samsung Galaxy Tablets / Mobilephones In case of any defect within the warranty period please contact Mobiletouch AG under: [email protected] mobiletouch ag | Spinnerei-Lettenstrasse | Riverside | 8192 Zweidlen Hotline 0840 303 303, Fax 052 234 03 99

Address for warranty returns Samsung Support (B2B Hotline) Phone 0800 249 2 249 e-mail [email protected]

For further information please visit: http://www.samsung.ch




http://www.samsung.com/ch/support/warranty/

http://www.samsung.com/ch_fr/support/warranty/

http://www.samsung.com/ch/info/contactus.html


http://www.samsung.ch/



SAMSUNG SSD


In case of any defect on arrival (DOA) please issue an RMA by following the link to IM Service http://www.ingrammicro-service.ch or contact INGRAM MICRO GmbH.



In case of any defect within the warranty period please issue an RMA by following the link to IM Service http://www.ingrammicro-service.ch or contact INGRAM MICRO GmbH. Samsung SSD 840 EVO __________________________________________ 3 years 840 PRO __________________________________________ 5 years 850 EVO __________________________________________ 5 years (or 75 TBW on 120 GB and 250 GB / 150 TBW on 500 GB and 1 TB) 850 PRO __________________________________________ 10 years (or 150 TBW) Samsung ODD _____________________________________ 2 years


For further information please visit: http://www.samsung.ch



http://www.samsung.ch/



SAPPHIRE PGS





In case of any defect within the warranty period please issue an RMA by following the link to IM Service: http://www.ingrammicro-service.ch or contact INGRAM MICRO GmbH. Accessories _______________________________________ 2 years FirePro graphic card ________________________________ 3 years


For further information please visit: http://www.sapphirepgs.com



http://www.sapphirepgs.com/



SAPPHIRE TECHNOLOGY


In case of any defect on arrival (DOA) please open an RMA under www.ingrammicro-service.ch or contact INGRAM MICRO GmbH directly.

Address for DOA returns www.ingrammicro-service.ch phone +41 41 784 30 11 e-mail [email protected]


In case of any defect within the warranty period please open an RMA under www.ingrammicro-service.ch or contact INGRAM MICRO GmbH directly. Accessories (Adapter) _______________________________ 2 years Graphic card _______________________________________ 2 years Mainboard _________________________________________ 2 years Mini PC ___________________________________________ 2 years Support http://www.sapphiretech.com/support.asp?lang=deu

Address for warranty returns www.ingrammicro-service.ch phone +41 41 784 30 11 e-mail [email protected]

For further information please visit: http://www.sapphiretech.com



http://www.sapphiretech.com/support.asp?lang=deu



http://www.sapphiretech.com/



SCHNEPEL







For further information please visit: http://www.schnepel.com

http://www.schnepel.com/



SEAGATE





In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. All Retail and Bulk HDDs have a 2 years warranty, beginning with the date of purchase at INGRAM MICRO GmbH. Credit Note are based on the actual price for the HDD or its replacement, but at a maximum of your purchasing price. If the product has longer limited warranty from the vendor, but is over the 2 year INGRAM MICRO warranty: INGRAM MICRO will pass this limited vendor warranty to the customer, taking it as base for the credit note calculation Desktop Storage BarraCuda, Desktop HDD, Barracuda or Barracuda Green ___ 2 years Notebook Storage BarraCuda, Laptop HDD, Laptop Thin HDD, Laptop Ultrathin HDD, Momentus or Momentus Thin ________ 2 years Desktop Storage & Notebook Storage Performance Barracuda XT and Momentus XT _______________________ 3 years Desktop Storage & Notebook Storage Performance – SSHD and BarraCuda Pro BarraCuda Pro, FireCuda, Desktop SSHD, Laptop SSHD or Laptop Thin SSHD _____________________ 3 years Consumer Electronics IronWolf, SkyHawk, Surveillance HDD, Video 2.5 HDD, Video 3.5 HDD, SV35 Series, Pipeline HD, Pipeline HD Mini or NAS HDD __________________________ 3 years IronWolf Pro ________________________________________ 5 years Nearline Enterprise Capacity 3.5 HDD, Capacity 2.5 HDD, NAS HDD, Constellation ES or Constellation Series __________________ 5 years Constellation CS/Terascale HDD/Archive HDD8 ____________ 3 years Mission Critical Enterprise Performance 15K HDD, Enterprise Performance 10 K HDD, Sawio or Cheetah _______ 5 years SDD Products Enterprise SATA SSD, 600 Pro SSD or 1200 SSD __________ 5 years 600 SSD __________________________________________ 3 years Pulsar.2 Series _____________________________________ 5 years SDD Enterprise – NVMe Nytro XF1400 SSD, XM1440 SSD, XF1230 or XP7102 ______ 5 years Nytro Accelerated Solutions Products Nytro WarpDrive or XP6200 Series ______________________ 3 years Nytro XP6300 or XP6500 Series ________________________ 5 years




Seagate Consumer – Product Line / Segment Barracuda 3.5" kit, XT 3.5” kit, Desktop HDD kit, Laptop HDD kit, Momentus 2.5" kit or XT 2.5" ______________ 2 years Internal Drive Kits Game Drive for PlayStation, NAS HDD kit or Surveillance HDD kit _________________________________ 3 years Laptop SSHD kit, Desktop SSHD kit or Game Drive for PlayStation (SSHD) _____________________ 5 years External Drives _____________________________________ 1, 2 or 3 years Network Attached Storage ___________________________ 3 years Consumer Network Attached Storage Personal Cloud, Seagate Personal Cloud 2-Bay, Seagate Central or GoFlex Home _______________________ 2 or 3 years Mobility Wireless, Wireless Plus or GoFlex Satellite ________________ 2 or 3 years GoFlex Cinema _____________________________________ 2 years Serialized Accessories ______________________________ 90 days or 1 year Non-Serialized Accessories __________________________ 90 days

LaCie d2 Family ____________________________________ 3 years LaCie d2 Family – 8TD _______________________________ 5 years Porsche Design und Mobile Family ______________________________ 2 years Rugged Family LaCie Rugged® USB-C Mobile Drive, Rugged Mini, Rugged Triple or RuggedKey __________________________ 2 years Thunderbolt, RAID Thunderbolt or Thunderbolt SSD ________ 3 years Specialty Family Cloudbox, Culbuto, PetiteKey or FUEL ___________________ 3 years Chromé or XtremKey _________________________________ 5 years Big Family big Thunderbolt 2, 2big Quadra, 4big Quadra, 5big Thunderbolt 2, 8big Rack Thunderbolt 2, 8big Rack Thunderbolt 2 Enterprise or Little Big Disk Thunderbolt ___________________________ 2 years 8big Rack Thunderbolt 2 Enterprise (LAC9000598U, LAC900598EK, or LAC9000598AS), 16TB 2big Thunderbolt 2 (STEY16000100, STEY16000200, or STEY16000300), 8TB LaCie 2big Spare Drive (STEY8000400), 8big Rack Thunderbolt 2 (LAC9000598U, LAC9000615U, LAC9000598EK, LAC9000615EK, LAC9000598AS, or LAC9000615AS5 ____________________ 5 years Lyve Consumer Products ____________________________ 1 year Maxtor Consumer Products __________________________ 3 years For further information please visit: http://www.seagate.com

http://www.seagate.com/



SEAGULL

Licenses

In case of any licenses please contact INGRAM MICRO GmbH directly. Software Team: [email protected] For Technical Support: https://www.seagullscientific.com/support/technical-support

For further information please visit: https://www.seagullscientific.com

https://www.seagullscientific.com/support/technical-support

https://www.seagullscientific.com/



SEIKO







For further information please visit: http://www.seiko-instruments.de

http://www.seiko-instruments.de/



SHARKOON






Address for warranty returns INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected] Sharkoon Support e-mail [email protected]

For further information please visit: http://www.sharkoon.com

http://www.sharkoon.com/



SHUTTLE





In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Barbone __________________________________________ 2 years (Important: Please send only empty barbones!) Power supply ______________________________________ 2 years


For further information please visit: http://www.shuttle.com

http://www.shuttle.com/



SKYKICK

Licenses


For further information please visit: https://www.skykick.com

https://www.skykick.com/



SNOM





In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Standard warranty period ____________________________ 2 years Standard warranty period after 30.07.2018 ______________ 3 years


For further information please visit: http://www.snom.com/de/

http://www.snom.com/de/



SOCKET







For further information please visit: http://www.socket.net

http://www.socket.net/



SONY


Accessories / USB Sticks and SD Cards In case of any defect on arrival (DOA) please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Mobile phones In case of any defect on arrival (DOA) please contact Sony directly.

Address for DOA returns INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected] Address for DOA returns (mobile) Bachmann AG Spichermatt 17 6370 Stans phone +41 41 619 76 76 e-mail [email protected]


Accessories / USB Sticks and SD Cards In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. If the product has longer limited warranty from the vendor, but is over the 2 year INGRAM MICRO warranty: INGRAM MICRO will pass this limited vendor warranty to the customer, taking it as base for the credit note calculation. Accessories ________________________________________ 2 years R-Series/ Style ______________________________________ 2 years External HDD/SSD __________________________________ 3 years U-series/MACH _____________________________________ 5 years SD/Micro SD _______________________________________ 5 years Micro/Pro Duo/Duo __________________________________ 5 years Pro-HG Duo HX _____________________________________ 10 years Battery/Battery Charger/Smartphone charger, VHS,8 mm, mini-DV, Blu-Ray Disc, CD-R/RW, DVD-R/RW ___ no warranty For further information please visit: http://www.sony.ch Mobile phones In case of any defect within the warranty period please contact Sony directly. Mobile phones ______________________________________ 2 years Accessories ________________________________________ 2 years For further information please visit: http://www.sonymobile.ch

Address for warranty returns INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected] SONY Support http://www.sony.ch/support/de/hub /prd-rme Address for warranty returns (mobile) Bachmann AG Spichermatt 17 6370 Stans phone +41 41 619 76 76 e-mail [email protected]

http://www.sony.ch/

http://www.sonymobile.ch/

http://www.sony.ch/support/de/hub/prd-rme

http://www.sony.ch/support/de/hub/prd-rme



SONY PLAYSTATION





In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Hardware Standard warranty period _____________________________ 1 year Software __________________________________________ no warranty Accessories Standard warranty period _____________________________ 1 years


For further information please visit: http://www.playstation.com

http://www.playstation.com/



SPECTRALINK







For further information please visit: http://www.spectralink.com/

http://www.spectralink.com/



STAR MICRONICS







For further information please visit: http://www.starmicronics.com/

http://www.starmicronics.com/



STARTECH.COM






Address for warranty returns INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected] StarTech.com Support https://www.startech.com/ch/

For further information please visit: https://www.startech.com/ch/



SUPERMICRO

A) SUPERMICRO Components Defect on arrival (DOA)

In case of any defect on arrival (DOA) please open an RMA case by following the link to IM Service. IM Service http://www.ingrammicro-service.ch Go to menu «Contact» (Kontakt/Nous contacter/Contatto) and fill in and send the form. Supermicro Support https://www.supermicro.com.tw/support/index.cfm


In case of any defect within the warranty period please open an RMA case by following the link to IM Service. IM Service http://www.ingrammicro-service.ch Go to menu «Contact» (Kontakt/Nous contacter/Contatto) and fill in and send the form. Standard warranty period ____________________________ 3 years Supermicro Support https://www.supermicro.com.tw/support/index.cfm

For further information please visit: https://www.supermicro.com

B) SUPERMICRO / BOSTON Systems (Built-to-order, complete systems) Defect on arrival (DOA)

In case of any defect on arrival (DOA) please contact Boston under: phone +49 89 90 90 199 54 e-mail [email protected]


In case of any defect within the warranty period please contact Boston under: phone +49 89 90 90 199 54 e-mail [email protected] Standard warranty period ____________________________ 3 years (bring-in) Additional warranties and Service Licence Agreements (SLA) Individual, please refer to your SLA documents, purchased seperately

For further information please visit: https://www.boston-it.de/


https://www.supermicro.com.tw/support/index.cfm


https://www.supermicro.com.tw/support/index.cfm

https://www.supermicro.com/





https://www.boston-it.de/



SUSE

Licenses


For further information please visit: http://www.suse.com

http://www.suse.com/



SYMANTEC

Box products


Licenses


For further information please visit: http://www.symantec.de

http://www.symantec.de/



TANDBERG DATA


In case of any defect on arrival (DOA) please contact Tandberg Data under: http://www.tandbergdata.com/emea/index.cfm/contact/contact-support/


In case of any defect within the warranty period please contact Tandberg Data under: http://www.tandbergdata.com/emea/index.cfm/contact/contact-support/ Warranty periods All products (except cables), depending on product class and optional service levels (where available): at least one year from purchasing date.

For further information please visit: http://www.tandberg.com

http://www.tandbergdata.com/emea/index.cfm/contact/contact-support/

http://www.tandbergdata.com/emea/index.cfm/contact/contact-support/

http://www.tandberg.com/



TARGUS





In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Standard warranty period ___________________________ 2 years notebook carrying cases ____________________________ lifetime

Address for warranty returns INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected] Targus Support phone +49 211 6579 1151

For further information please visit: http://www.targus.com


http://www.targus.com/



TCL


In case of any defect on arrival (DOA) please contact Electronic Services Schweiz directly.



In case of any defect within the warranty period please contact Electronic Services Schweiz directly. Standard warranty period ____________________________ 2 years Support https://www.tcl.com/de/de/service-support-mobile.html


For further information please visit: https://www.tcl.com/de/de.html


https://www.tcl.com/de/de/service-support-mobile.html


https://www.tcl.com/de/de.html



TECHNAXX





In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Standard warranty period ____________________________ 2 years, return to credit

Address for warranty returns INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected] European Technical Support phone EN +44 207 660 01 76 phone DE +49 89 89 74 542 44 phone FR +33 1 70 48 00 13 phone IT +39 02 38 59 11 95

For further information please visit: https://www.technaxx.de/support/


https://www.technaxx.de/support/



THECUS





In case of any defect within the warranty period please issue an RMA by following the link to IM Service: http://www.ingrammicro-service.ch or contact INGRAM MICRO GmbH. Warranty periods All products, depending on product class: 2-5 years from date of purchase Warranty conditions Defective products qualified for warranty will be either repaired or replaced by a new product. Support http://www.thecus.com/sp_tech.php Important note THECUS strongly recommends to contact the THECUS customer's support helpdesk in order to avoid unnecessary freight and costs, prior to apply for RMA and send back to distributor or dealer.


For further information please visit: http://www.thecus.com



http://www.thecus.com/sp_tech.php

http://www.thecus.com/



THEODOROU (PRINTOKIT)



Address for DOA returns INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected] THEODOROU Support phone +30 210 669 09 00


In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Support https://www.labels-ribbons.com/en/contact-us

Address for warranty returns INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected] THEODOROU Support phone +30 210 669 09 00

For further information please visit: https://www.labels-ribbons.com/en/products/printokit

https://www.labels-ribbons.com/en/contact-us

https://www.labels-ribbons.com/en/products/printokit



THERMALTAKE





In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. If the product has longer limited warranty from the vendor, but is over the 2 year INGRAM MICRO warranty: INGRAM MICRO will pass this limited vendor warranty to the customer, taking it as base for the credit note calculation. Warranty period ____________________________________ 1 year Misc. Series PSU, Thermal Grease. TT eSports: Gaming Mouse Pad, Gaming Accessory Warranty period ____________________________________ 2 years Case Fan (Computer Case), Liquid Cooling System (Computer Case), LCD Display (Media Case), Power Supply (Computer Case), Litepower Series PSU. Air Cooler: CPU-, TR2-, VGA-, H.D-, Notebook-, Chipset / Memory-, Cooler-Series. Liquid Cooling Systems: DIY L.C.S. & Upgrade-Series. 2.5" Storage, 3.5" Storage, 5.25" Storge, LAN / RAID, Accessory. Fans: LED, VR Control, Combo, Standard, UV, Mobile, Slot. Accessory: Keyboard & Mouse Pad, Drive Bay, Case Mod. TT eSports: Gaming Mouse, Gaming Keyboard, Gaming Headset Warranty period ____________________________________ 3 years Computer Case: All. Power Supply: Laptop Adapter, Smart Series, TR2 Power, Purepower Series Warranty period ____________________________________ 5 years Power Supply: Toughpower, EVO_blue Warranty period ____________________________________ 7 years Power Supply: Tougpower Grand, Toughpower DPS G & Toughpower DPS Series Warranty period ____________________________________ 10 years CPU Cooler: Frio Extreme More information about the Thermaltake warranty: http://my.thermaltake.com/csWarranty.aspx More information about the TT eSports warranty: http://my.ttesports.com/csWarranty.aspx

Address for warranty returns INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected] Thermaltake Contact http://my.thermaltake.com/ ctGeneral.aspx TT eSports Contact http://my.ttesports.com/ctGeneral.aspx

For further information please visit: http://www.thermaltake.com | http://ttesports.com

http://my.thermaltake.com/csWarranty.aspx

http://my.ttesports.com/csWarranty.aspx


http://my.thermaltake.com/ctGeneral.aspx

http://my.thermaltake.com/ctGeneral.aspx

http://my.ttesports.com/ctGeneral.aspx

http://www.thermaltake.com/

http://ttesports.com/



TIS



Address for DOA returns INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected] HERSTELLER Support phone +49 2871 27 22 90 e-mail [email protected]



Address for warranty returns INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected] TIS Support phone +49 2871 27 22 90 e-mail [email protected]

For further information please visit: www.tis-gmbh.de



TOMTOM


In case of any defect on arrival (DOA) please contact TomTom under: https://de.support.tomtom.com/app/contact


In case of any defect within the warranty period please contact TomTom under: https://de.support.tomtom.com/app/contact

For further information please visit: http://www.tomtom.com

https://de.support.tomtom.com/app/contact

https://de.support.tomtom.com/app/contact

http://www.tomtom.com/



TOSHIBA


In case of any defect on arrival (DOA) please contact Toshiba under: http://ch.computers.toshiba-europe.com/innovation/de/generic/KONTAKT/

Address for DOA returns Computacenter AG Riedstrasse 14 CH-8953 Dietikon phone 0840 870 870 e-mail [email protected]


In case of any defect within the warranty period please contact Toshiba under: http://ch.computers.toshiba-europe.com/innovation/de/generic/KONTAKT/ Notebooks Satellite ___________________________________________ 1 year «bring-in» Quosmio __________________________________________ 1 year «bring-in» Satellite Pro ________________________________________ 1 year «bring-in» Tecra _____________________________________________ 1 year «pick-up» Portège ___________________________________________ 3 year «bring-in» Netbook ___________________________________________ 1 year «bring-in» Tablets ___________________________________________ 2 year «bring-in» Reliability warranty http://www.toshiba.ch/innovation/de/generic/reliability/

Address for DOA returns Computacenter AG Riedstrasse 14 CH-8953 Dietikon phone 0840 870 870 e-mail [email protected]

For further information please visit: http://www.toshiba.ch

http://ch.computers.toshiba-europe.com/innovation/de/generic/KONTAKT/

http://ch.computers.toshiba-europe.com/innovation/de/generic/KONTAKT/

http://www.toshiba.ch/innovation/de/generic/reliability/

http://www.toshiba.ch/



TOSHIBA HDD/SSD


TOSHIBA HDD/SSD In case of any defect on arrival (DOA) please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly.



TOSHIBA HDD/SSD In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. All Retail and Bulk HDDs & SSDs have a 2 years warranty, beginning with the date of purchase at INGRAM MICRO GmbH. Credit Notes are based on the actual price for the HDD, SSD or its replacement, but at a maximum of your purchasing price. If the product has longer limited warranty from the vendor, but is over the 2 year INGRAM MICRO warranty: INGRAM MICRO will pass this limited vendor warranty to the customer, taking it as base for the credit note calculation. Enterprise Drives have a 5 years warranty which will be credited through the full 5 years at the current market price. Warranty period ____________________________________ 2 years DT01ACAxxx, MD04ACAxxx, DT01ABAxxxV (THNSNSxxxG/BSP/CSP/MCP, THNSNCxxxG/BSJ/AMJ/MMJ) External HDD’s & retail Units Warranty period ____________________________________ 3 years MD03ACAxxxV, MC04ACAxxxE, MKxx76GSX, MKxx61GSY/N, MQ01/ABDxxx/ABFxxx/ACFxxx/ABB200, MQ02ABFxxx, MKxx76GSXZ, MK8050GACY, MK1060GSCX, MKxx61GSYB, MQ01ABDxxxH, MQ01ABFxxxH, HNSNHxxxG/BST/CST/MCT/xNT, THNSNJxxxW/BST/CST/MCT/CNT, THNSNJxxxG/BSU/CSU/MCU/xNU Warranty period ____________________________________ 5 years MKxx01TRKB, MKxx02TSKB, MG03/SCAxxx/ACAxxx, MG04/SCAxxxx/ACAxxxx, MKxxx1GRRB, MB/F/E2xxxRC, MBF2xxLRC#LF, AL13SELxxx, AL13SEBxxx, AL13SXBxxx, PX02/SMFxxx/SMB160/SSFxxx/SSB080, PX03/SNFxxx/SNB160/SVFxxx/SVB160, THNSNJxxxPCS3

Address for for warranty returns INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

For further information please visit: http://www.toshiba.ch

http://www.toshiba.ch/



TP-LINK



Address for DOA returns INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected] TP-LINK Support phone DE +41 848 800998 e-mail [email protected]



Address for warranty returns INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected] TP-LINK Support phone DE +41 848 800998 e-mail [email protected]

For further information please visit: http://www.tp-link.com.de

http://www.tp-link.com.de/



TRANSCEND





In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. USB flash drive ____________________________________ 30 years Memory card ______________________________________ 30 years Memory ___________________________________________ 30 years SSD ______________________________________________ 3 years Card reader ________________________________________ 2 years Hard disk _________________________________________ 3 years


For further information please visit: http://www.transcend.de

http://www.transcend.de/



TREND MICRO

Box products


Licenses


For further information please visit: http://www.trendmicro.de

http://www.trendmicro.de/



TYCO ELECTRONICS







For further information please visit: http://www.tycoelectronics.com

http://www.tycoelectronics.com/



V7





In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Projector Lamp ____________________________________ 6 month Notebook batterys __________________________________ 1 year Bags, Computer mouse, Keyboard, Headset, Loudspeakers, Notebook, Power supplies, Webcams _____ 2 years Displays __________________________________________ 2 years The following is required: SKU, S/N, date of purchase, detailed description (copy of invoice including the error description) and depending on the case photos. The device will picked up and the replacement or the repaired unit will be sent free of transportation charges back within 2 – 2 ½ weeks. Cables, Brackets, USB Sticks, SD Cards _______________ 5 years Memory (RAM) _____________________________________ 10 years


For further information please visit: http://www.v7-world.com

http://www.v7-world.com/



VERBATIM





In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Standard warranty period ___________________________ 2 years More information about the Verbatim warranty: http://www.verbatim.com/warranty/

Address for warranty returns INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected] Verbatim Contact http://www.verbatim.de/de/contact/

For further information please visit: http://www.verbatim.com

http://www.verbatim.com/warranty/

http://www.verbatim.de/de/contact/

http://www.verbatim.com/



VERTIV





In case of any defect within the warranty period please contact Vertiv under: https://www.vertivco.com/de-emea/support/WarrantyInfo

Address for warranty returns VERTIV Support phone 0800 556 192

For further information please visit: https://www.vertivco.com

https://www.vertivco.com/de-emea/support/WarrantyInfo

https://www.vertivco.com/



VERITAS

Box products


Licenses


For further information please visit: http://www.veritas.com

http://www.veritas.com/



VIEWSONIC


In case of any defect on arrival (DOA) please contact ViewSonic directly.

Address for DOA returns ViewSonic Support phone +49 821 45 05 73 83 [email protected]


In case of any defect within the warranty period please contact ViewSonic under: http://www.viewsoniceurope.com/de/support/online-rma-assistant/ Warranty conditions http://www.viewsoniceurope.com/de/assets/129/24775.pdf

Address for warranty returns ViewSonic Support phone +49 821 45 05 73 83 [email protected]

For further information please visit: http://www.viewsoniceurope.com

http://www.viewsoniceurope.com/de/support/online-rma-assistant/

http://www.viewsoniceurope.com/de/assets/129/24775.pdf

http://www.viewsoniceurope.com/



VOGEL`S







For further information please visit: http://www.vogels.com

http://www.vogels.com/



WACOM




WACOM Support phone +41 44 212 28 18

Defect within warranty period (2 years )

For Displays and Tablets In case of any defect within the warranty period please issue an RMA via WACOM under: http://wacom.com/de-ch/support/contact-support Afterwards please issue an RMA via IM Online with the received WACOM RMA no. under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. All other WACOM products (Bamboo Spark, Signature, Stylus and Accessories) In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Support http://wacom.com/de-ch/support/contact-support

Address for warranty returns INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected] WACOM Support phone +41 44 212 28 18

For further information please visit: http://wacom.com/en-ch


http://wacom.com/en-ch



WESTERN DIGITAL





In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. All Retail and Bulk HDDs have a 2 years warranty, beginning with the date of purchase at INGRAM MICRO GmbH. Credit Note are based on the actual price for the HDD or its replacement, but at a maximum of your purchasing price. If the product has longer limited warranty from the vendor, but is over the 2 year INGRAM MICRO warranty: INGRAM MICRO will pass this limited vendor warranty to the customer, taking it as base for the credit note calculation. Enterprise Drives RE and SE Serie ____________________ 5 years Desktop Drives WD Black, WD Raptor X, WD RED, WD Purple, WD AV _____ 3 years WD Blue, WD Green _________________________________ 2 years NAS WD Sentinal DS _____________________________________ 2 years WD Sentinal DX _____________________________________ 3 years WD Sentinal RX _____________________________________ 3 years Small Office Storage Server __________________________ 3 years Mobile Drives WD Black __________________________________________ 5 years Value Line Desktop Drives ____________________________ EOL Networking ________________________________________ 2 years CE Drives _________________________________________ 3 years


External Drives 5 years My Passport Elite, My Passport Studio 3 years WD ShareSpace™, My Book VelociRaptor Duo, My Book Thunderbolt Duo, My Book Mirror, My Book Pro, My Book Pro II, My

Book World, My Book World II, My Book Studio, My Book Studio II, My Book Home, My Book Office, MyBook Elite, My Book Studio, My Book Live

2 years WD Elements SE, WD Elements, WD Elements Portable, My Book Essential, My Book Mac Edition, My Book Premium, My Book Premium ES, My Book Premium II, Dual-Option Media Center, Dual-Option Combo, Dual-Option USB, NetCenter, Lighted Combo, Extreme Lighted Combo, USB, Combo, FireWire, My Book Live Duo, My Book Essential, My Book for Mac, My Book 3.0, WD Passport Pocket Drive, WD Passport (all colors), My Passport Essential, My Passport for Mac, My Passport Elite, My Passport Studio, My Passport Edge

For further information please visit: http://www.wdc.com

http://www.wdc.com/



WIKO MOBILE


In case of any defect on arrival (DOA) please contact ALSO Schweiz AG directly. Address for DOA returns

ALSO Schweiz AG Repair Center Meierhofstrasse 4 6032 Emmen


In case of any warranty issues please contact ALSO Schweiz AG directly. Standard warranty period _____________________________ 2 years


For further information please visit: www.ch-de.wikomobile.com/



XEROX


In case of any defective cases please contact the Xerox Hotline. Xerox will exchange or repair the product ON-SITE and not via the local IM Affiliate. The faulty product may not touch the IM Affiliate warehouse!

Address for DOA returns Xerox Hotline DE phone +41 43 299 90 00 FR phone +41 43 299 90 01 IT phone +41 43 299 90 02 Transport damages INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]


In case of any defect within the warranty period please contact Xerox directly. Laser and Ink ______________________________________ 1 year «on-site» There is the possibility to extend the warranty.

Address for warranty returns Xerox Hotline DE phone +41 43 299 90 00 FR phone +41 43 299 90 01 IT phone +41 43 299 90 02

For further information please visit: http://www.xerox.ch Supplies In case of any defect on arrival (DOA) or Warranty case please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly.

http://www.xerox.ch/



XFX





In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Graphic card _______________________________________ 2 years Power supply ______________________________________ 2 years


For further information please visit: http://www.xfxforce.com

http://www.bugatti-mobilecases.de/



XIAOMI


In case of any defect on arrival (DOA) please contact Bachmann Mobile Kommunikation AG directly.

Address for DOA returns Bachmann Mobile Kommunikation AG Meierhofstrasse 5 6032 Emmen


In case of any warranty issues please contact Bachmann Mobile Kommunikation AG directly. Standard warranty period 2 years For further information please visit: https://www.mi.com

Address for warranty returns Bachmann Mobile Kommunikation AG Meierhofstrasse 5 6032 Emmen

https://www.mi.com/



XILENCE





In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. If the product has longer limited warranty from the vendor, but is over the 2 year INGRAM MICRO warranty: INGRAM MICRO will pass this limited vendor warranty to the customer, taking it as base for the credit note calculation. Standard warranty period ____________________________ 2 years Warranty period ____________________________________ 2 years Office-, Performance A-, ECO-, Performance C-, Redwing-, SQ-Series Warranty period ____________________________________ 3 years Modular-Series, CPU cooler Warranty period ____________________________________ 5 years XQ-Series (Need to be registered on Xilence)

Address for warranty returns INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected] Xilence Contact form http://www.xilence.de/kontakt/

For further information please visit: http://www.xilence.de

http://www.xilence.de/kontakt/

http://www.xilence.de/



YOTAPHONE


In case of any defect on arrival (DOA) please contact Yota’s callcentre. Most cases can be solved via software updates. If Yota’s callcentre confirms a hardware fault, please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Standard DOA period _______________________________ 28 days

Address for DOA returns Sertronics AG Linderächerstrasse 1 5413 Birmenstorf phone +41 56 417 71 11 e-mail [email protected] YotaPhone Support phone +41 44 212 00 37


In case of any defect within the warranty period please contact Yota’s callcentre. Most cases can be solved via software updates. If Yota’s callcentre confirms a hardware fault, please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Standard warranty period ____________________________ 2 years Support http://yotaphone.com/de-de/support/

Address for warranty returns Sertronics AG Linderächerstrasse 1 5413 Birmenstorf phone +41 56 417 71 11 e-mail [email protected] YotaPhone Support phone +41 44 212 00 37

For further information please visit: http://yotaphone.com/de-de/

http://yotaphone.com/de-de/support/

http://yotaphone.com/de-de/



ZEBRA TECHNOLOGIES





In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Printers (except bar code printheads and other normal wear items), chargers and power supplies, hardware keys, media, ribbon _____________________________________________ 1 year Zebranet® print servers SEH PS102-Z, SEH PS105-Z __________________________ 1 year Batteries __________________________________________ 1 year Printheads ________________________________________ 6 month Spare parts ________________________________________ 3 month Accessories _______________________________________ 1 month Zebra card printers value, performance, retransfer __________________________ 2 years All other card printers security, legacy performance ___________________________ 1 year Card spare parts kits ________________________________ 3 month Card printhead spare parts kits value & performance _________________________________ 1 year ZXP series 8 print head ______________________________ lifetime Zebra® true colours® iSeriestm ribbons _________________________ 2 years true colours® retransfer film ___________________________ 2 years true colours® iSeriestm laminates _______________________ 1 year


For further information please visit: http://www.zebra.com

http://www.zebra.com/



ZOOM

Licenses

In case of any licenses please contact INGRAM MICRO GmbH directly. Unified Communications Team: [email protected]

For further information please visit: https://zoom.us

https://zoom.us/



ZOTAC





In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Graphic card _______________________________________ 2 years Barbone / ZBOX ____________________________________ 2 years Important: Please send only empty barebones! Normal version: Empty barebone + Power Supply are required. Plus version: HDD/SSD + RAM + Power Supply are required. Nano XS: Wifi module is also required. Remove the custom parts like RAM, HDD/SSD which were installed and didn’t came with the unit out-of-the-box.


For further information please visit: http://www.zotac.com

http://www.zotac.com/



ZYXEL





In case of any defect within the warranty period please contact Studerus Telecom AG directly. Zyxel General and Accessories _______________________ 2 years Zyxel USG-Firewalls ________________________________ 5 years Zyxel Switches _____________________________________ limited lifetime Support https://www.studerus.ch/de/

Address for warranty returns Studerus AG Ringstrasse 1 8603 Schwerzenbach phone +41 44 806 51 00 e-mail [email protected]

For further information please visit: https://www.zyxel.ch/de/support/warranty/rma

https://www.studerus.ch/de/

https://urldefense.proofpoint.com/v2/url?u=https-3A__www.zyxel.ch_de_support_warranty_rma&d=DwMFAw&c=--1RjWWBW4Kf6aBAaj53vPItwfT0BR1YjSDV46P5EvE&r=bsC_NVgTnjZA8FRPE3XcOxg4SS8ZnYwRv_FnHkV19R19sa-Ael2X9F2IQUE5vyuD&m=WR73uW052P1M0X6zwz-MwyyUbs-JOF-UB-WOtNW9z_g&s=7FtbPdaByr7NcuNdpX7fvjngsgr2DPOB5IbyV810KgE&e=

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