CORPORATE PROFILE

Presented by:Executive Director (Info Trek) : Sally Hew

Expectation for competent workforce in today’s market

Competent in IT

Technologies

•IT related technologies- training•Worldwide recognized Certifications•Project Management skills•ITIL Compliance

Ready with Soft-skills

techniques

•Understand KPI , budgeting•Good communication skills•Able to encourage teamwork•Leadership qualities•Language abilities•Business skills

Soft-skills Development

Soft-skills

Compliance(Law and

Regulations)

Writing /Reporting skills

Train the Trainer

Communication

NegotiationBusiness

knowledge/Sales and Marketing

KPI

LanguagesPresentation

Finance

Leadership

Management/Team works

Our Unique Human Development Competency Solutions

Competency

IT enabled skills and

Certifications

Project Management

knowledge and certification

Soft-skills/language

Development

Business enabled

Training and coaching

Train and Recruit

program

Solutions methodologypool of employeesRegisters/records

Skills Gap Analysis

Mapping with competencies target

Competency PlanTraining Implementation

Driving Certification & Competency management

Progress reporting

Corporate Structure Single Platform Expertise

Training.com Shared Services Consortium

Soft Skill Group of MembersBusiness & Behavior Competency

Training & Coaching Team Work & People Skill

Writing & Communication SkillPeople & Time Management

Supervisory and Staff EngagementBusiness Alignment and Alertness

Finance and AccountingBusiness Coaching

Info Trek

Incorporated 1996

Trained more than 50,000 IT Professional and Project Managers

Certified more than 20,000 IT professionals and Project Managers

Awarded as Best Gold Certified

Partner for Learning

Solutions for several years

Authorized Training Provider (IT)Microsoft

Training and certificationPartner Competency coaching

Sun MicrosystemsTraining and certification

Oracle and IBM(Reseller- Training and

certification)

Quint- ITILTraining and Certification

SAP/Crystal Report/Business Object

EC-Council

PMP Project management Training and

certification

Prince2Project Management Training and

Certification

IT Training and services

• Universities and Higher Learning Institution

• government linked companies

• Public sector

• Microsoft Certified Partners, IT and MSC

• Corporate companies

• SME and SMI

IT Training and

Certifications

ITIL Training and

Certifications

Graduates Train & Recruit

program

Project Managemen

t Training and

Certifications

Services – Soft-skills

• Corporate Companies

• SME and SMI

• Government Link companies

• Public sector

• Manufacturing• IT companies

• Universities, higher Learning education

Finance and leadership

Sales and marketing

and Business Coaching

Team building , Powerful

presentation

Languages TrainingEnglish ,

Japanese,Mandarin,

Arabic

Customer References

IT Companies

•Dell•Mesiniaga•Persoft•HP•IBM•Heitech Padu•CSA•IPerintis•Pernec

Financial Institution

•AmBank•Maybank•CIMB•Hong Leong Bank•UOB•ING•RHB•Great Eastern•Public Bank

Government•MINDEF•INTAN•Jabatan Hasil•Jabatan Perdana Menteri•MIMOS•SIRIM•MDEC

Customer References

Corporate Sector

•Western Digital•Panasonic•Avon•Green Packet•Giant•Tesco•Subang Medical Center

Oil and Gas

•Shell•Petronas •Exxon Mobile

Manufacturing

•Colgate •Nestle•F & N

Unique Offering

Unique OfferingTraining Solutions

Experience and Methodology

Experienced Trainers

Training claims submission –CDP and

PSMB (SBL Khas)

Cash Rebate Program

Skills Gap Coaching

Consultation

Competency Management

Strategic Training Location

Competency and certifications

Tracking

Train and Recruit program (Fresh

Graduate)

Training only RM 50,000 - RM 70,000

RM 70,001-RM 100,000

RM 100,001-RM 200,000

RM 200,001-RM 300,000

Above RM 300,001

Microsoft 5% 6% 7% 8% 9%

Cisco 5% 6% 7% 8% 9%

Java 2% 3% 4% 5% 6%

Oracle 2% 3% 4% 5% 6%

IBM,CEH,others

2% 3% 4% 5% 6%

ITIL 2% 3% 4% 5% 6%

Project Management

2% 3% 4% 5% 6%

Soft-skills 5% 6% 7% 8% 10%

Unique Offering- Cash Point Rebate Program

Calendar year

31st December

Cash Point Rebate

Redemption:1. Cash equivalent

benefits2. Training

redemption -8% bonus

Rebate to be utilized within

the next Financial year

(immediate proceeding

year)

Training rebate will not eligible for further cash Point

rebate

Unique Offering- Cash Point Rebate Program

Terms and Conditions

Optimizing Solutions

Optimizing Solution –Training / Certification and Liquidity Benefits

MSC-Tax Benefits

MDEC-CDP-Training and Certifications

PSMB-SMI-training and Certifications

Optimizing Solutions-ScenarioCompany

Existing StructureA B C D

Number of staff 100 12 5 4

PSMB contributor Yes No No No

Monthly PSMB levy

Existing levy balance

RM8,000

RM 200,000

MSC status No No Yes Yes

PSMB-SMI status ( not eligible or non PSMB contributor

No No No No

Optimizing Solutions-ScenarioCompanyRestructuredRM300,000-RM 400,000 benefits derived

A B C- MSCtax benefitsPioneer status

D-MSCTax benefitsPioneer status

Number of staff 100-60= 40 12+20=32 5+20=25 4+20=24

Become PSMB contributor 1st Jan Existing contributor

New contributor

New contributor

New contributor

Monthly PSMB levyExisting levy balanceBalance as at 1st May (if SMI)

RM 3,000RM 200,000RM 212,000

RM 2,000

RM 8,000

RM 1,500

RM 6,000

RM 1,500

RM 6,000

Benefit as MSC status(Certified IT professional-eligible become Microsoft Certified Partner-Branding, software worth RM 100,000)

CDP 10 paxWorth RM 15,000RM 2,250

CDP 10 paxWorth RM 15,000RM 2,250

Benefit as PSMB-SMI status- training to build Human resource competency

RM 212,000 RM 8,000 RM 6,000 RM 6,000

Optimizing Solutions-BenefitsBenefits Before Restructuring After Restructuring

PSMB-SMI Fund –if available like previous yearCash available for training

RM 0 RM 232,000

MSC –CDP training and certification RM 3,500 ( 2 persons) x 2 companies = RM 7,000

RM 17,250 (10 persons) x 2 companies= RM 34,500

Become Microsoft Certified Partner-License benefitsBranding

RM 0 RM 200,000

Increase

Tax Benefits and Pioneer status for company C and D up to 10 years

Minimum Maximum

Competent and Certified Human Resource Capital

Minimum Maximum

PROJECT MANAGEMENT

Project Management framework

PMP or Prince2

team members who are going to lead projects/someone who met pre-requisite and to be able to pass exam – 2-3 persons

Project ICT training-Project 2007

team members who are involved in defining project scope, planning and building project plan– 3 -4 persons

Project Management Concepts Appreciations Project Team members – Accountants , Procurements, engineers, corporate lawyers, consultants and project Managers-10 members

Project Management concepts training plus Project’s Team Building Training• All project team members – 10 members

• Project ICT training – Project 2007• Project member involved in building project plan and work breakdown structure – 3-4 members

PMP or /and Prince2 Certification• Project Team Leader or Manager – 2-3 members• Pre-requisite – minimum 3-5 years project management experience, good qualification and able to pass exam, good

communications , interpersonal skills and language abilities

PROJECT MANAGEMENTProject Report Writing

Project Team BuildingProject Concepts+Team Building

Project Negotiation for Project Success

Specific Areas

Project Management

• PMP-USA• PMBOK is the

recognized (de facto) standard of project management knowledge

• Prince2-UK and Europe• is the project

management methodology of choice, and is required by the UK government for all projects it commissions.

Comparison

PMP270,000 Global1,200 Malaysia• Integration• Scope, Time and Cost• Quality• Risk• Communication• Human Resources• Procurement

Prince 2 400,000 Global

• Combined processes, Change control• Plans, Business Case• Quality and Configuration

Management• Risk• Controls• Organization• Not cover Procurement

Microsoft Competency Program

Benefits : Microsoft Certified Partner- https://partner.microsoft.com/global/program/programbenefits/

Licenses and Trainings

•25 Licenses for staff (Certified Partner)•100 Licenses for Staff (Gold Certified Partner)•Development and Tests •Hands on Lab

Support •Telephone-presales Technical support•Technical support Incidents-5•Business Critical phone support

Sales and Marketing

•Marketing template•Usage of Logo•Aligned with Microsoft Campaign•Business leads-Partner Profiler Directory

Steps-Microsoft Certified Partner -50 points

Trained and Certified Two (2) MCPs (Microsoft

Certified Professional)-Competency requirements

Obtain three (3 ) customers

references to achieve each competency

Linked MCPs and Customers Reference

Paid USD 1600 (RM 5000) as membership

fee

Upgrade Microsoft Certified Gold Partner -120 points

To certify more MCPs (2 points

each)To upgrade latest

technology (Window 2008)

Obtain three (3 ) customers

references to achieve each

addition competency1 customer-2

points

Linked MCPs and Customers Reference

Upgrade to Gold Certified

partner-no additional fee

Benefits : Microsoft Certified Partner- https://partner.microsoft.com/global/program/programbenefits

Licenses and Trainings Support Sales and Marketing

•25 Licenses for staff (Certified Partner)-USD70K•100 Licenses for Staff (Gold Certified Partner)•500 Licenses for Staff Maximum benefit of Gold Certified Partner)•Development and Tests•Hands on Lab

•Telephone- Presales Technical support•Technical support incidents-5 (RM 500 per incident)•Business Critical phone support

•Marketing Template•Usage of Logo•Aligned with Microsoft Campaign•Business Leads – partner profiler Directory.

Solution Profiler Directory-

• https://solutionfinder.microsoft.com/Solutions/SolutionsDirectory

• For marketing • Generating Business Leads

Train and Recruit Program

How to generate competent IT staff to expand technical workforce?

The Answer is :

Through Train and Recruit Program

TRAIN AND RECRUIT PROGRAM FLOW

Train – Recruit Program

Train – Recruit Program

Pool of Fresh graduates1

Attended IT certification Training

2

Interview byPotential employer

4

7

Continuous Professional Development

6

Employment Confirmation

5

Attended Soft-skills and presentation training

3

6Hired and Start work

Train and Recruit Program

A program that created demand (DD) and supply (SS) for Human Capital

SS – Fresh Graduate from the Universities

DD – Companies that wishes to hire competent staff

Mechanism : graduate going

through worldwide recognized trainings and certifications

Companies willing to hire graduates with various competencies

Train & Recruit Program-To meet industrial

expectation for competent graduates

To ensure sufficient flow of technical expertise to

local IT companies such as Certified Partners and corporate companies

To create the right career path to increase IT

community

To create local talent pool to encourage creativity,

reliability and lower business cost

Benefits of Train-Recruit Program

Lower cost of:Hiring (shorter hiring cycle)

Program Bundling:100% PSMB claimable

Pre-selected by Info Trek:Candidates Quality and special Training package (pre and post )

Program Guarantee:Continuous Professional Development

BENEFITS

Current Market Demand

45%

21%

11%

12%11%

Demand in Different Fields

Programming

Database

Buisness Solutions

Operating Systems

Security & Documentation Library

Job Vacancies

Job Vacancies

Software Programmer /

Web Application Programmer

Database Administrator

System engineer

Security and Documentation

Library

IT cum Business knowledge

professionals

Methodologies

Methodologies Used during Technical Training

Technical Pre Test

Classroom Instructor Led (MOC)

Assignment On Live Project

PostTraining Exam

Track Records- Funded by MDECSkills Trained Number of Students Trained

Programming (VB.Net / MCTS / MCDBA)

650

Database(SQL / MCDBA)

350

Windows Server(MCSA)

400

More than 380 trained students work in corporate companies, public listed firms & end-user companies

Some of the trained students currently work at regional companies (Hong Kong)

Track RecordNo Company Employed Job Position Further Request

1 iDimension Systems Sdn Bhd

4 Consultant Dynamic AX

2Dynamics AX

2 Digital Systems (M) Sdn Bhd

3 ProgrammerVB.Net

2VB.Net

3 Cuscapi Sdn Bhd 2 Solution AnalystVS 2005

5VS 2005

4 DynamicBiz Corporation Sdn Bhd

5 Software DeveloperVB.Net

1VB.Net

5 ResWorx Sdn Bhd

4 ProgrammerSharePoint

5SharePoint

6 EDS 5 Help Desk 50Systems, Cisco,SharePoint,

7 Uber Fusion Sdn Bhd

1 ProgrammerVB.Net

2VB.Net

Track RecordNo Company Employed Job Position Further Request

8 Avon Cosmetics Malaysia

20 Microsoft Business Consultant Dynamic AX

5Dynamics AX

9 Arvanade Malaysia 6 ProgrammerVB.Net

5VB.Net

10 Arvato Systems Malaysia

5 MS SQL Administrator 5VS 2005

11 Synic Sdn Bhd 6 MS .Net ProgrammerMicrosoft Business Consultant (Dynamic AX)

5VB.Net

12 Tan Chong Motor 3 MS VB.Net Programmer 5SharePoint

13 Accenture Sdn Bhd 5 MS VB.Net Programmer 3 VB.Net

Track RecordNo Company Employed Job Position Further Request

14 Accelteam Sdn Bhd 5 ProgrammerVB.net

3SQL

15 Tectura 3 ProgrammerVB.Net

3MS Business Solution

16 MBP Solution 5 MS SQL Administrator 3VS 2005

17 BAS Group 3 MS .Net Programmer 30-50VB.Net ; MS SQL

18 Software Wizards Sdn Bhd

1 MS VB.Net Programmer 5VB.Net

19 Ambank 0 MS VB.Net Programmer 20VB.Net

Track RecordNo Company Employed Job Position Further Request

20 Ygl Multimedia Resources Sdn Bhd

1 ProgrammerVB.net

5VB.Net

21 Silverlake 2 ProgrammerVB.Net

10VB.Net

22 Khidmat Cerdas Solutions Sdn Bhd

0 Window Server 2Window Server

23 Creative Global Sdn Bhd

0 MS .Net Programmer 5VB.Net ; Window Server

24 Persys Technologies Berhad

1 MS VB.Net Programmer 5VB.Net

25 Pintar Intraseni Sdn Bhd

1 MS VB.Net Programmer 3VB.Net

Program FeeNumber of recruitment Single Candidate Deal (RM) Package

Deal ( Microsoft )(RM)

1 3,500

5Discount

17,500

( 1,500)

16,000

ITIL

What is ITIL About?

• increasing IT service quality

• reducing IT service cost

• aligning IT with the business.

• ITIL defines the best practice for delivery and support of IT services

Incorporating People, Process, Partners and Product

ICT Service People

product

partner

Process

ICT Service Downtime

• “78% of• unplanned• downtime is due• to people and• processes.”• (source: Gartner Group

ITIL Framework (v3)- Service Lifecycle

ITIL Roadmap

ITIL V3 Foundation in IT Service

Management•Introduce Principles and core elements of IT Service Management•Understand the processes , relationship, benefits and challenges of ITIL•Understand how processes making an IT company manageable

ITIL Practitioner

•Deals with Processes Configuration, Change and Release management•Getting in Control: provisioning of accurate information about the infrastructure•Staying in control: releasing new functionality only after having considered the advantages and disadvantages of the particular change

Service Manager

•Upon certification, Service Manager has the knowledge and capability to organize, implement and improving ITIL processes in any IT organization•To train Participants to be effective IT Service Manager•Able to define management information•Incident and problem management

Target Audience

ITIL V3 Foundation3 days

•IT Managers, IT Staff ,Process Owners•Project and Business managers who directly involved IT•Any member of an IT organization in delivering IT service

ITIL Practitioner5 days

•Must be ITIL V3 foundation certified•Staff working in an IT environment within the scope of releases and control processes•IT Managers, Managerial IT staff , Process Owner

Service Manager5 days

•IT Manager, Managerial IT staff•Process Owners•Project and Business managers

Thank you

BE BIG• B- Becoming a Learning Organization

• E- Expectation Management

• B- Build Strong Relationship With Our customers

• I- Increase Operational Efficiency

• G- Grow Profitably