interview skills workshop university of limerick 19 th november 2007
TRANSCRIPT
Interview Skills Interview Skills WorkshopWorkshop
University of LimerickUniversity of Limerick
1919thth November 2007 November 2007
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OutlineOutline Skills and CompetenciesSkills and Competencies
The InterviewThe Interview
ExerciseExercise - competency based interview - competency based interview questionsquestions
That Question – T.M.A.Y.That Question – T.M.A.Y.
ExerciseExercise – answering That Question – answering That Question
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Skills – they just can’t get enoughSkills – they just can’t get enough
Self Belief
Empathy
Communication Skills
Initiative
KnowledgeIT Skills
Flexibility
Self Motivation
Self Awareness
Intellect
TeamworkEnergy
YOU
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Examining the SkillsExamining the Skills
Intelligence/Intelligence/Technical Technical
SkillsSkills
People People SkillsSkills
PersonalPersonal
DevelopmentDevelopment
SkillsSkills
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IntelligenceIntelligence
Research skillsResearch skills
Managing InformationManaging Information
IT skillsIT skills
NumeracyNumeracy
Problem SolvingProblem Solving
Ongoing developmentOngoing development
Attention to detailAttention to detail
- Grades- Grades
- Projects- Projects
- Extracurricular courses- Extracurricular courses
- Hobbies- Hobbies
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Examining the SkillsExamining the Skills
Intelligence/ Intelligence/ Technical Technical
SkillsSkills
People People SkillsSkills
PersonalPersonal
DevelopmentDevelopment
SkillsSkills
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People SkillsPeople Skills
Interpersonal SkillsInterpersonal Skills
CommunicationCommunication
LeadershipLeadership
TeamworkTeamwork
Customer FocusCustomer Focus
Influence Influence
EmpathyEmpathy
Conflict resolutionConflict resolution
Dealing with customers & Dealing with customers & colleagues, Work experience, colleagues, Work experience, College projects & College projects & presentationspresentations
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Examining the SkillsExamining the Skills
Intelligence/ Intelligence/ Technical Technical
SkillsSkills
People People SkillsSkills
PersonalPersonal
DevelopmentDevelopment
SkillsSkills
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Personal DevelopmentPersonal Development
Self Awareness/Self Self Awareness/Self ConfidenceConfidence
NegotiationNegotiation
Energy & EnthusiasmEnergy & Enthusiasm
ResilienceResilience
InitiativeInitiative
AdaptabilityAdaptability
MotivationMotivation
Ability to deal with change Ability to deal with change
NetworkingNetworking
Work Experience / Sports/ Work Experience / Sports/ ClubsClubs
Arranging Events /ElectionsArranging Events /Elections
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Examining the SkillsExamining the Skills
X FactorX Factor
DriveDrive
Entrepreneurial SpiritEntrepreneurial Spirit
Can Do AttitudeCan Do Attitude
““Cop-on”Cop-on”
Airplane testAirplane test
Ability to put yourself in the Ability to put yourself in the Interviewer’s positionInterviewer’s position
Ability to read a situationAbility to read a situation
Intelligence/ Intelligence/ Technical Technical
SkillsSkills
People People SkillsSkills
PersonalPersonal
DevelopmentDevelopment
SkillsSkills
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What do Employers want?What do Employers want?
0
5
10
15
20
25
Taken from recruiting literature of 41 Employers who attended the UL Careers Fair on 18.10.2007
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Most Wanted List…Most Wanted List…
Oral
Communication
Time
Management
IT Skills
Team WorkingMulti-tasking
Decision Making
Problem Solving Managing own learning
Presentation
Skills
Written Communication
ENERGY
Ref: Skillsproject.ie
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The Interview – it’s showtimeThe Interview – it’s showtime
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Wishful thinking…..Wishful thinking…..
Just three little words……….
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Employer’s ConcernsEmployer’s Concerns
CANCAN you do this you do this job?job?
Do you want this job? Do you want this job?
((WILLWILL?)?)
Why are you the best Why are you the best person for the job person for the job and our company? and our company?
((FITFIT))
CAN?
FIT?WILL ?
YOU
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Interview BasicsInterview Basics
BEFORE BEFORE Where, Who, How?Where, Who, How? Know the company - Know the company -
RESEARCHRESEARCH Trends affecting the Trends affecting the
industryindustry Use Informational Use Informational
InterviewsInterviews Know what company Know what company
wantswants Practise your Practise your
competency storiescompetency stories
DURINGDURING First ImpressionsFirst Impressions EnergyEnergy Listen, then answerListen, then answer Think positivelyThink positively Breathe!Breathe! Are we having fun Are we having fun
yet?yet? Nervous is normalNervous is normal Always ask a Always ask a
(contextual) question (contextual) question
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Interview BasicsInterview Basics
ALWAYSALWAYS Put yourself in the Interviewer’s Put yourself in the Interviewer’s
placeplace Know your CV and how to use Know your CV and how to use
competency storiescompetency stories Make it enjoyable for themMake it enjoyable for them Know why you want to work THEREKnow why you want to work THERE
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Interview BasicsInterview Basics
ALWAYS (cntd)ALWAYS (cntd) Have an answer to the “tell me about Have an answer to the “tell me about
yourself” question yourself” question Practise the Strengths and Practise the Strengths and
Weaknesses questionWeaknesses question Enquire about next steps Enquire about next steps Say Thanks !Say Thanks !
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Interview BasicsInterview Basics
NEVERNEVER Sell yourself short - “I’ve only….” Sell yourself short - “I’ve only….” Make excuses Make excuses Lie Lie Reveal confidential informationReveal confidential information Run down their competitorsRun down their competitors Confuse arrogance with confidenceConfuse arrogance with confidence Look disinterestedLook disinterested
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Competency Based InterviewCompetency Based Interview Usually one-on-oneUsually one-on-one Formal and appears stilted at timesFormal and appears stilted at times Asked your describe your behaviour Asked your describe your behaviour
according to:according to: The The SSituaituattion in which it occurredion in which it occurred The The AAction you tookction you took The The RResultesult S T
A R
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Interviewing:Interviewing:Competency Questions Competency Questions
Worksheet 1Worksheet 1
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Competency QuestionsCompetency QuestionsExercise-Exercise-Worksheet Worksheet 11
1.1. MotivationMotivation
2.2. Managing PrioritiesManaging Priorities
3.3. InitiativeInitiative
4.4. TeamworkTeamwork
5.5. Influence/CommunicationInfluence/Communication
Refer to handout. Choose one question Refer to handout. Choose one question to answer. Then interview partner. Don’t to answer. Then interview partner. Don’t choose same competency as partner.choose same competency as partner.
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Scorecard for CompetenciesScorecard for Competencies
CompetencyCompetency No. of No. of ExamplesExamples
ScoreScore
1 – 5 1 – 5
MotivationMotivation 22 44
Managing Managing PrioritiesPriorities
22 4.54.5
TeamworkTeamwork 33 55
Influence/Influence/
CommunicationCommunication22 3.53.5
Adaptability/Adaptability/
FlexibilityFlexibility33 4.54.5
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Telephone InterviewsTelephone Interviews
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Telephone InterviewsTelephone Interviews
Increasingly used as first selection Increasingly used as first selection methodmethod
Companies with ongoing recruitment Companies with ongoing recruitment needsneeds
In response to adverts or job site In response to adverts or job site postingspostings
Be prepared for call – avoid clueless Be prepared for call – avoid clueless responseresponse
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Telephone InterviewsTelephone Interviews
Zero distractionsZero distractions Simulate a business environmentSimulate a business environment Desk - CV or application formDesk - CV or application form Agree on a time that suits youAgree on a time that suits you Check your voicemail message..and Check your voicemail message..and
your web profile your web profile Practise answers out loudPractise answers out loud
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So, tell me about yourself….So, tell me about yourself….
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Tell me about yourself…Tell me about yourself…
Your personal statement summarising:Your personal statement summarising:
EducationEducation SkillsSkills ExperienceExperience Career ObjectiveCareer Objective
Theme: what Theme: what II can do for can do for YOURYOUR companycompany
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Tell me about yourself…Tell me about yourself…
90 seconds maximum, then STOP90 seconds maximum, then STOP No jokesNo jokes No “as you can see from my CV..”No “as you can see from my CV..” Practise out loud and oftenPractise out loud and often Give the people what they wantGive the people what they want Tailor it a little for each employerTailor it a little for each employer
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Tell me about yourself…Tell me about yourself…EducationEducation
I am a Final Year student in the University of Limerick studying for a I am a Final Year student in the University of Limerick studying for a BA in Accounting and Finance. I have specialised in International BA in Accounting and Finance. I have specialised in International Financial Markets and am completing my dissertation on the Financial Markets and am completing my dissertation on the systematic effect of the weak dollar on international currency systematic effect of the weak dollar on international currency markets. I have achieved 2.1’s throughout my time at UL and am markets. I have achieved 2.1’s throughout my time at UL and am confident of achieving a 2.1 or perhaps a 1confident of achieving a 2.1 or perhaps a 1stst this year this year
SkillsSkills
I am motivated and driven and have shown this by combining I am motivated and driven and have shown this by combining working and studying over the last three years. I’m a confident working and studying over the last three years. I’m a confident communicator and have led and facilitated many debating and communicator and have led and facilitated many debating and sports society activities in university. I enjoy interacting with people sports society activities in university. I enjoy interacting with people and have been heavily involved with customer facing activities for and have been heavily involved with customer facing activities for many years. I like setting challenges for myself and last year many years. I like setting challenges for myself and last year completed the Dublin City Marathon aswell as reaching the national completed the Dublin City Marathon aswell as reaching the national final of the advanced Suduko Championships.final of the advanced Suduko Championships.
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Tell me about yourself…Tell me about yourself…
ExperienceExperience
I have spent two summers working in the funds accounting industry I have spent two summers working in the funds accounting industry and have become proficient on the industry specific IT systems as well and have become proficient on the industry specific IT systems as well as having a strong working knowledge of all the key terms in the as having a strong working knowledge of all the key terms in the industry. I have maintained a good network of friends and ex industry. I have maintained a good network of friends and ex colleagues in the industry and they keep me up to date on the latest colleagues in the industry and they keep me up to date on the latest developments in the industry. In my part time job I am responsible for developments in the industry. In my part time job I am responsible for generating direct marketing revenues from 45 clients so I know what generating direct marketing revenues from 45 clients so I know what is involved in maintaining client relationships. is involved in maintaining client relationships.
Career ObjectiveCareer Objective
I want to build on my knowledge of the funds industry and become a I want to build on my knowledge of the funds industry and become a Fund Accountant with my own portfolio of clients. I want to do this Fund Accountant with my own portfolio of clients. I want to do this with one of the largest global players where my skills and enthusiasm with one of the largest global players where my skills and enthusiasm will be recognised and rewarded, and where I can make a real will be recognised and rewarded, and where I can make a real difference to the company’s profitability and success difference to the company’s profitability and success
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So, tell me about yourself….So, tell me about yourself….
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Exercise 2Exercise 2
Devise a response to the tell me about Devise a response to the tell me about yourself question, refer to worksheet for yourself question, refer to worksheet for
suggested structuresuggested structure
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And FinallyAnd Finally
Know your skills/competenciesKnow your skills/competencies
Know your skills storiesKnow your skills stories
Know what the employer wantsKnow what the employer wants
Give the people what they wantGive the people what they want