introducere privind woonbron
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Prezentarea organizatiei. Introducere privind Woonbron. Echipa Woonbron Dezvoltarea competentelor pentru regenerare urbana ( DC-RU ). Michelle Coenen Consultant Triant Fabian Probert Consultant Triant Dick Reinders Consilier privind politicile de locuire Jack de Wit - PowerPoint PPT PresentationTRANSCRIPT
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Introducere privind Woonbron
Prezentareaorganizatiei
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Echipa Woonbron Dezvoltarea competentelor pentru regenerare urbana (DC-RU)
Michelle CoenenConsultant Triant
Fabian ProbertConsultant Triant
Dick ReindersConsilier privind politicile de locuire
Jack de WitConsultant privind dezvoltarea resurselor umane
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Misiunea Woonbron
“Woonbron ofera unui grup larg de clienti locuinte si posibilitatea de a alege medii variate si atractive de locuire.”
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Woonbron – organizatie pentru locuinte
• Una din cele mai mari organizatii in domeniu - 50.000 locuinte din care 19.000 in asociatii de proprietari
• Peste 600 angajati• Localizata in Rotterdam si in municipalitatile inconjuratoare• “Castigam unde putem, cheltuim unde este necesar”• Innovatie: “Gandeste, indrazneste, implementeaza”
– Dezvolta zone de locuit deosebite – Slogan “Pentru locuinte/Te Woon” – Activitate pentru asigurarea bazei pieéi locuintelor– Promotor al conceptelor sustenabile de locuire– SS “De Rotterdam”– Activi in proiectele internationale
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Localizati in zona Rotterdam
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Localizati in zona Rotterdam
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Localizati in zona Rotterdam
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Localizati in zona Rotterdam
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Gandeste, indrazneste, implementeaza
• Zone de locuit – Locuinte individuale – Comunitati urbane– Medii potrivite si placute de locuit
• Managementul stocului bazat pe viziunea zonelor invecinate, precum Wielwijk
“Alta gtradina urbana moderna”
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Gandeste, indrazneste, implementeaza
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Gandeste, indrazneste, implementeaza
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Gandeste, indrazneste, implementeaza
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Gandeste, indrazneste, implementeaza• Slogan “Pentru locuinte”• Locatarii decid
1. Achizitionare confortabila• Achizitorul asuma intregul risc pe piata• Woonbron are dreptul initial de cumparare
2. Achizitie garantata• Discount 25%• Risc suportat in comun 50-50• Woonbron are obligatia de a cumpara
3. Chirie normala• Chiria pe piata sau chirie pr. cei cu venituri scazute• Crestere anuala a chiriei• Rata fixa a chiriei(perioada determinata fara cresterea chiriei)
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Gandeste, indrazneste, implementeaza• Activi in dezvoltarea bazei pentru piata locuintelor • 10% din stocul de locuinte al Woonbron
– Asigura locuinte pentru persoanele aflate in risc social
– Consiliere asigurata de institutii pentru ingrijiri profesionale
– Focalizat pe integrarea in societate
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Gandeste, indrazneste, implementeaza
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Gandeste, indrazneste, implementeaza
• S.S. “De Rotterdam”– Hotel, conferinte, turism, etc.– Facilitati de locuire pentru tineri combinata
cu educatie si acumulare de experienta in munca
– Contribuie la dezvoltarea economica a zonei Katendrecht
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Gandeste, indrazneste, implementeaza
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Gandeste, indrazneste, implementeaza• Activi in proiectele de dezvoltare internationala
– Armenia, Bulgaria, Capul Verde, Romania, Africa de Sud, Surinam
– Managementul asigurat de asocietiile de proprietari, renovare, regenerare urbana, locuinte sociale, management social, dezvoltarea afacerilor, migratie
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Gandeste, indrazneste, implementeaza
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Structura organizationala
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Neighbourhood teams
Organizarea unitatii de afaceri
Business unit manager Service CentreTriant
Neighbourhood managers
Social managers
Maintenance planning
Manager housing stock
Audit and control
Financial administration
Manager Back OfficeManager client relations
Letting and sales
Rent and debt collection
Information desk
Service and maintenance
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Unitatea de afaceri Triant
• Manager profesional pentru asociatiile de proprietari
• 43 angajati deservesc aproximativ 400 asociatii de proprietari
• Certificati SKW• Management financiar• Management administrativ si social• Intretinere
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Modelul Woonbron de management al afacerii
• Modelul – structuri de locuire • Modelul de management INK• Cercetare permanenta pentru asigurarea
satisfactiei clientilor• Monitorizare externa
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Modelul – structuri de locuire
La alegerea clientilor
Ce z
ona?
Ce ti
p de
locu
inte
?
Ce ti
p de
pro
prie
tate
?
Ce fa
cilita
ti?
Ce
serv
icii?
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Modelul de management INK
• Modelul de management international pentru organizatiile de afaceri
• Gasirea echilibrului corect intre interesul actionarilor, eforturile necesare si rezultatele obtinute si necesitatea de a imbunati continuu calitatea
• Activitate bazata pe 9 domenii prioritare si 5 criterii fundamentale de performanta
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Cercetare permanenta privind satisfactia clientilor
• Studiu anual privind satisfactia clientilor – Accesibilitate si disponibilitate (birouri,
telefon, internet)– Calitatea si cantitate informatiei – Managementul plangerilor– Furnizarea serviciilor
• Analize prin chestionare si clienti-falsi
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Monitorizare externa
• La fiecare 4 ani• Obligatie legala• Evaluatori independenti• Conceptul “A gati intr-o bucatarie deschisa”• Rezultatul in 2010: 7,6• Al doilea cel mai bun rezultat in tara
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Va multumesc pentru atentie!