易普森客户服务Ipsen Customer Service

· 技术支持 Technical Support

· 配件与服务 Parts & Service

· 热区，设备升级及大修服务 Hot Zones, Upgrades & Retrofits

7x24小时售后服务电话：400-920-2271售后服务电邮：ccc@ipsen.com.cn

技术支持 Technical Support

设备故障？需要技术支持？需要配件？不用急，欢迎随时拨打易普森客户关怀热线！Is something wrong with your equipment? Do you need technical support or spare parts? If so, Ipsen is here to help!

易普森客户关怀热线，帮您立刻找到易普森专业技术人员！无论需要何种服务，易普森关怀热线给您及时的帮助！Call our Aftermarket Support Helpline to quickly connect with an Ipsen expert. No matter your needs, Ipsen’s

Aftermarket Support Helpline offers immediate support.

保持对设备的有效操控，维持设备正常运转，对热处理至关重要。易普森技术支持团队助您迅速解决问题，让您第一时间从易普森专业技术人员那里获得帮助。Reaching and maintaining proper control and functionality of your equipment is paramount to achieving success in

thermal processing. With comprehensive support for your furnace operation, software and controls, Ipsen’s Technical

Support Team helps you resolve issues quickly by answering questions and/or connecting you directly to the correct

Ipsen expert.

配件与服务 Parts & Service

易普森拥有雄厚的技术实力，让您的设备具有预先感知能力，让您的设备运行安心无忧。无论是例行预防性维护还是紧急状况，我们会助你走好每一步。我们的专家会帮助您最大程度的降低昂贵的停机时间，让你的设备时时运转在巅峰状态。Ipsen has the technical experience you need to be proactive and keep things running smoothly. Whether it’s routine

preventative maintenance or an emer gency, we are here to help every step of the way. Our experts help you minimize

costly downtime and keep your equipment running at peak performance.

热区，设备升级及大修服务 Hot Zones, Upgrades & Retrofits

易普森专家协助您迅速判断您的需求， 并给出最佳的解决方案，提高您设备性能也是件容易的事情。 易普森对真空炉和多用炉定制化的热区，控制系统和机械系统的升级改造，以及大修方案，让您的设备增加产能，适用更多工艺要求，同时延长设备的使用寿命。Enhancing your furnace’s performance is easy when Ipsen works with you to quickly determine your exact needs and

deliver optimum solutions. With custom-tailored hot zones, controls and mechanical upgrades and retrofits for both

vacuum and atmosphere furnaces, Ipsen is able to deliver solutions that expand your capabilities, increase your flexibility

and extend the life of your equipment.

易普森客户关怀热线 Call our helpline 400-920-2271 to·咨询炉子操作，软件及控制系统的技术支持 Request technical support for furnace operation, software and/or controls

·订购配件 Order parts

·对服务询价，并预约现场服务拜访 Receive service quotes, as well as schedule and manage planned service visits

·对控制/机械系统的升级，热区和大修进行询价 Request quotes for hot zones, controls/mechanical upgrades and/or retrofits

拨打易普森客户关怀热线，进行技术支持，订购备件，预约服务及更多帮助。Call Ipsen’s Aftermarket Support Helpline

for technical support, to order parts,

schedule service and more!

服务范围 Scope of Service

生产软件升级，工艺软件升级

·提高系统性能，节能，安全，稳定可靠；·运行在微软Windows系统上，纯中文人机界面；·集成“Expert software”专家系统，增加了材料数据库和 新的工艺调整参数设置；·微软标准数据库格式，实现更大容量存储需求；·远程诊断，并提出解决建议。

Software upgrades on manufacture control and process control

·Boosts your equipment’s performance, energy efficiency and safety

·Runs on Microsoft Windows operating system, and adapts Chinese

language for the operator interface (OIT)

·Integrates “Expert software” system with the new settings for Material

List and process parameter adjustments

·Utilizes standard Microsoft database for greater amount of data storage

·Provides remote diagnosis with suggestions on findings

软件升级 Software Upgrades

软件升级 Software Upgrades

控制系统升级 Cabinet Upgrades

筑炉 Rebricking

设备搬迁 System Relocations

年度保养服务 Annual Maintenance

PdMetrics

热区替换 Hot Zone Replacement

真空炉 Vacuum 服务种类 Service Type 气氛炉 Atmosphere

控制系统升级 Cabinet Upgrades

筑炉 Rebricking

热区替换 Hot Zone Replacement

钼热区 Molybdenum hot zone

精准替换，提供安装调试，专业技术服务。

We provide an Ipsen hot

zone package that precisely

fits your applications and

maximizes performance.

石墨热区 Graphite hot zone

可单独或全部对炉顶、炉墙和炉底进行更换。高质量的材料，加上专业的筑炉技术，安全可靠。

Roof, sidewalls and hearth of the heating chamber can be separately or completely rebricked. High-quality

materials, plus our professional rebricking expertise, guarentee safe and reliable performance.

PLC控制系统

·升级至验证的稳定新版本；·使用触摸屏，人机操作更直观；·适应微软Windows操作，系统 运行更加可靠

PLC system

·Upgrades to the proved stable

new version

·Utilizes touch panel and more

user friendly interface

·Compatible with Microsoft

Windows operating system;

stable and reliable

确保设备处于良好状态的必要条件：正确的使用，精心的维护，及时的维修。

年度保养是设备的预防性维护。每年有计划的安排专业人员进行年度保养，能够及早发现问题，并准确地解决问题。保障设备高效稳定地运行，延长设备和配件的使用寿命，保证生产的顺利进行。

3 conditions to keep your equipments work well:

Use correctly, Maintain carefully and Repair timely.

Annual Maintenance is the preventive service for equipment

maintenance. Every year on a fixed schedule, we send professional

service technicians to the customer’s site, to exam and solve the

possible problems before hand, thus to make sure the equipments run

perfectly, prolong the service life of whole equipment and parts as well.

年度保养服务 Annual Maintenance

设备搬迁 System Relocations

易普森搬迁服务，护送您的设备轻松转移，安全到家零风险。从咨询规划到项目实施，运输、物流，安装，全方位服务。

Our full service extends from consulting and planning to

the complete execution of your heat-treating system’s

relocation, including transportation, logistics and

assembly. If requested, we are capable of fully integrating

your system with the existing infrastructure at the

destination site.

某传动轴制造商：大修前后对比 A contrast of

before-and-after

retrofits for a drive

shaft manufacturer.

大修服务 Retrofit Service

我们制造您的设备，所以我们可以比任何人更好更快的来维修它。由我们经验丰富专业的技术人员，进行必要的维护，可以助您设备一直保持高效的生产。We built your system, so we can repair it better and faster than anyone else can. Having Ipsen experts

perform necessary repairs also ensures value retention and production dependability.

服务范围 Scope of Service

模块化平台产品的标准化服务 Standardized Services for Modular Platform Products

我们为多用炉，连续炉，真空炉型提供多种配件。We provide parts for atmosphere batch, vacuum a nd continuous furnaces such as:

对于使用客户最多，通用性最强的模块化平台产品，我们推出了相应的标准化服务。Regarding the most popular” Modular Platform Products”, we have launched new

standardized services:

- 标准化的快速响应服务 Standardized fast response service

- 更快速的配件交货 Fast parts supply

- 标准化客户培训等 Standardized Customer Trainings

配件 Parts 我们提供精准的原产配件。经验丰富的客服代表会立即处理您的需求，通过可靠的物流，按时送达。保证

您的设备及时恢复运转。同时，我们还可以提供定制配件。

We can be relied on to provide the right original spare parts. In addition our experienced customer service representatives

do it right away, by dependable delivery, so your equipment is up and running again quickly. Since we make our own parts,

we can also supply custom builds.

电机Motor

风叶 （气氛炉）Impeller (atmosphere furnace)

加热器Heater

氧探头 Oxygen probe

·门系统 Door system

·气氛系统 Atmosphere panel

·加热室 Heat chamber

·控制系统 Control system

·淬火室 Quench chamber

炉链 Furnace chain

风叶 （真空炉） Impeller (vacuum furnace)

PdMetrics® 软件平台---物联网与大数据技术的融合 The Convergence of the Internet of Things and Big Data

易普森专利PdMetrics®软件平台利用独有传感器技术结合特殊的控制算法，来判定更换部件和进行设备维护的合适时间。当软件判定某项指令如有必要，就会自动发送报警通知到用户和易普森。给用户的预先的通知，也给所需的配件，服务人员的调配充分时间进行准备。PdMetrics®其他特点包括：Ipsen's PdMetrics® software platform utilizes proprietary sensors and control algorithms to determine the appropriate

timing for replacing parts and servicing the furnace. When the software determines an action is necessary, an automatic

alert is sent to both the customer and Ipsen. This notifies the customer in advance, as well as allows for the delivery of

necessary parts and/or the dispatch of service personnel on a scheduled date.Other key features include:

简言之，PdMetrics®软件平台通过监控关键数据及参数，如温度，震动和压力，设备的用户就可以改善热区，泵系统，冷却系统的工作状况和炉体的真空完整性。Overall, by monitoring critical data and key parameters via

the PdMetrics® software platform, such as temperature,

vibrations and pressure, users are able to improve the

health and integrity of several systems: the hot zone,

pumping system, cooling system and vacuum integrity.

- 用前瞻性维护优化设备的使用 Optimizing operations with predictive maintenance

- 关键部件的实时监控 Real-time furnace visibility of the key components

- 预见并计划停炉时间 Anticipate and plan furnace downtime

- 提升设备品质的保证 Trust in quality for our products

·一套设备可以管理多个不同热处理炉 Stand-alone interface screen capable of integrating with multiple furnaces

·基于使用及损耗情况给出配件的更换提示 Furnace part replacement notifications based on usage and wear characteristics

·智能接入。用户可以通过电邮或短信方式收到报警信息 Smart connectivity allows users to receive alerts via email and/or text message

·通过易普森 “服务云”，我们的专业技术人员可以迅速获取相关信息，并给出最优的解决方案 Technical support via Ipsen's Service Cloud allows Ipsen experts to quickly access the necessary data and provide

optimum support

客户关怀热线

AftermarketSupport Helpline

配件

维

护

热

区

升级

大修

360° Supportfor Your Furnace360º全方位呵护您的设备

400-920-2271

传承历史，共赢未来 About Ipsen 优异的产品源于创新。近70年的热处理经验，选择易普森意味着选择成功。At Ipsen, we believe that innovation drives excellence. With nearly 70 years of thermal

processing experience, no company can make your ideas a reality better than Ipsen.

始于1948年，易普森一直致力于热处理技术和工艺的创新和发展，逐步成为世界领先的热处理设备供应

商，热处理技术的领导者。我们在欧洲、美洲和亚洲等34个国家设有生产基地及办事机构，为客户提供高质

量的产品，全面的服务与技术支持。

易普森国际集团全资子公司，易普森工业炉（上海）有限公司于1994年正式成立。公司主要产品有周期

式及连续式可控气氛渗碳/碳氮共渗淬火炉、气体渗氮/氮碳共渗炉；真空气淬/油淬炉、真空渗碳炉、预抽真

空渗氮炉、真空回火炉、真空退火炉、真空钎焊炉、真空烧结炉、真空涂铝炉等。在航空航天、机械制造、

汽车、工模具、电子、船舶、冶金等领域，我们用最好的技术和服务，携手客户，共创辉煌。

Since 1948, Ipsen has been inventing and evolving new technologies and heat treatment processes, as well as designing

and manufacturing industrial atmosphere furnaces, vacuum furnaces, continuous furnaces and supervisory control

systems. With production locations in Europe, America and Asia, along with representations in 34 countries, Ipsen delivers

quality products and keeps customers up and running with technical support anywhere in the world.

Founded in 1994 as a wholly-owned subsidiary of Ipsen International GmbH, Ipsen China helps customers to succeed in

industries such as Aerospace and Aviation, Machinery, Automotive, Tool and Die, Electronics, Shipping and Metallurgy with

customized technology and service. Choosing Ipsen means choosing a partner in success.

24小时售后服务电话 7×24 Hours Customer Care Toll-Free Number: 400-920-2271

售后服务电邮 Customer Service Email：ccc@ipsen.com.cn

易普森工业炉（上海）有限公司Ipsen Industries Furnaces (Shanghai) Ltd

上海市闵行区沧源路1300号，200240

1300 Cangyuan Road, Minhang District,

Shanghai, P. R. China, 200240

电话 Tel: +86 21 64352271

传真 Fax: +86 21 64352272

邮箱 E-mail:ipsen@ipsen.com.cn

网址 Web: www. Ipsen.com.cn

易普森工业炉（上海）有限公司重庆办事处Ipsen Industries Furnaces (Shanghai) Ltd

Chongqing Office

重庆市沙坪坝区小龙坎新街49号自由康都B座1916室，400030

Room 1916，Building B, Ziyoukangdu,

49 Xiaolongkan New Street, Shapingba

District, Chongqing, P. R. China, 400030

电话 Tel: +86 21 64352271

传真 Fax: +86 21 64353180更多信息及销售联系方式，请扫我