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7. - , - (- ) 8. ! 9. ICT-enabled administrative policies that we rely on

a citizen rather than organizational design of work;

10. government accountability for service level standards to its clients; 11. electronic sharing of data across agencies; 12. always-on, user-friendly, distance-neutral information and service facilities to citizens ad businesses; 13. transparency in government operations. 14. Our Strategies

Interconnect governmentagencies to achieve a higher level of productivity through improved interaction

15. Ensure that the stock ofICT equipmentrequired for an efficient and effective e-government program is available 16. Ensure public service personnel are imparted withappropriate ICT skillsrequired for an efficient and effective e-Government 17. Create a single window for the citizens to access eservices provided by the few selected government organizations,making those public services truly citizen centric : ensuring geographically non-discriminate delivery 18.

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19. 20. 21. -

22. - 23. 24. 1919- 25. 1919-GovSMS 26. 27. - 28. -

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29. (paper-less) . 30. 2009 60% . 31. . 50% 95% 32. -

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33. . 34. 2 4 . 35. . 36. 100,000 . 1,000 . 37.

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2006 200 .

42. . 43. 3 365 12 . 44. 50% . 45. ,

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59. 12 . 60. , , . 61. . 62. 5000 . 63.

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64. 65. (hosting) 66. 67. 68. eGov Project Iceberg 69. People/Organization 10% 90% eGovernment Iceberg 70.

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87. - 88. ... ... 89. (Lanka Interoperability Framework -www.life.gov.lk ) 90. ... 91. ! .