iut-iuat-015-ex

IPSTAR Uplink Access Test

(iUAT)

Software Installationand

User Manual Version 1.5

IPSTAR User Terminal Department

PROPRIETARY and CONFIDENTIAL

IPSTAR Uplink Access Test (IUAT) Software Installation and User Manual

Revision Date: 4 Jun 2009 Version 1.5 IUT-IUAT-015-EX

Prepared by: Sakchai Sengsui

Nopadol Samanmitgul

Custodian: IPSTAR User Terminal Department Controller

Approved by:Malin Noi Intrasith

REVISION HISTORY

Version Date Comments

V1.0 Nov 16, 2005 iUAT version 1.1 releasedV1.1 Jul 17, 2006 iUAT version 1.4 releasedV1.1 Oct 26, 2006 iUAT version 1.5 releasedV1.1 Nov 23, 2006 iUAT version 1.6 releasedV1.1 Mar 14, 2007 iUAT version 1.7 releasedV1.1 Jul 3, 2007 iUAT version 1.8 releasedV1.3 Aug 7, 2007 iUAT version 1.9 releasedV1.3 Jul 22, 2008 iUAT version 1.10 releasedV1.4 January 28, 2009 iUAT version 1.11 releasedV1.5 Jun 4, 2009 iUAT version 1.12 released

Date of Last Review: 4 Jun 2009 © COPYRIGHT Thaicom PLC 2009 Page 1 of 36Date of Next Review: 4 Dec 2009 PROPRIETARY and CONFIDENTIAL Reviewed by: Kanongnuk Pirom




Nopadol Samanmitgul



DISCLAIMERThis software user manual/technical document (the “Document”) is prepared for use as a reference in instructing and/or training relating to IPSTAR Gateway System and its operations only. Neither THAICOM Public Company Limited nor any of its affiliates, subsidiaries or representatives, involved in the IPSTAR Gateway System service and operation (“TC and its Subsidiaries”) make any representations or warranties, expressed or implied, as to the accuracy or completeness of the information contained herein or any other written or oral communication transmitted or made available to any recipients. While reasonable efforts have been made to assure the accuracy of this Document, TC and its Subsidiaries shall not have any liabilities resulting from any inaccuracies or omissions in this Document, or from use of the information contained herein. The information contained herein has been carefully checked and is believed to be entirely reliable. However, no responsibility is assumed for inaccuracies or omissions. TC and its Subsidiaries reserve the right to make changes or revision to this Document from time to time with no obligation to notify any persons of revisions or changes. TC and its Subsidiaries shall not have any liabilities arising out of the application or use of software; neither does it grant or convey license under its copyrights.

The distribution and use by each recipient of this Document or information contained herein and any other information provided to the recipient by TC and its Subsidiaries is on a confidentiality basis that the recipient shall not disclose to any person or entity, not bound by this Document. The recipient shall exercise the same degree of care to guard against disclosure or use of this Document as the recipient employs with respect to its own confidential information of like importance. The recipient will make no disclosure of this Document or information contained herein to any person, including its affiliates, subsidiaries, partners, their executives, directors, officers, employees, advisors, counselors, agents or representatives (“Representatives”) without written approval of TC and/or its Subsidiaries prior to such disclosure except those who need to know such information for the purpose contemplated in this Document, provided that each or all of the Representatives are obliged to sign a confidentiality agreement before receiving the information contained herein. The recipient hereby agrees to inform its Representatives of confidential nature of this Document or information contained herein and to advise its Representatives participating in the activity contemplated in this Document that they are obligated to protect TC and its Subsidiaries’ information contained herein in a manner as specified hereof.

Any software described in this Document is the property of TC and its Subsidiaries. It is furnished by express license agreement only and may be used only in accordance with the terms of such an agreement.

Software and documentation are copyrighted materials. Making unauthorized copies is prohibited by law. No part of the software or documentation may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or





Nopadol Samanmitgul



computer language, in any form or by any means, without prior written permission of TC and its Subsidiaries.



Revision Date: 4 Jun 2009 IUT-IUAT-015-EX Version 1.5

TABLE OF CONTENTS

REVISION HISTORY..............................................................................i

DISCLAIMER.......................................................................................ii

TABLE OF CONTENTS..........................................................................1

1 Introduction................................................................................2

2 System Requirements..................................................................2

3 Software Installation...................................................................2

4 Before Running the Program........................................................6

5 Running the Program...................................................................6

6 Troubleshooting...........................................................................................28




1 INTRODUCTIONThe Uplink Access Test (UAT) is required for all IPSTAR terminals. During this

process, the antenna has to be aligned to reach the minimum antenna pointing error for both transmiting and receiving path. Then, the maximum transmiting power for the Block Up Converter (BUC) is calibrated to seek the maximum dynamic range for the transmit link. After that, polarization of the feed-horn needs to be adjusted to match with that of sent from satellite. At the end, all test results will be submitted to the Uplink Access Test Quality Control (UATQC) process in order to verify whether the quality of the installation is acceptable. Every process needs to be followed carefully to affirm that the installation has been performed properly and equipment is ready for IPSTAR service.

The IPSTAR Uplink Access Test (iUAT) is the updated version for the UAT program. The iUAT is customized in order to be able to work with the requirement for the IPSTAR satellite. There are several new features added in this version. The following items are highlighted features;

1. Automatic searching for the best TOLL frequency2. On site best beam searching support

The user can specify exact location by entering the latitude and longitude of the site. The program will select the best TOLL frequency automatically. For this feature, the user has to specify the latitude and longitude in decimal format i.e. 100.8973

3. Supports UAT-QC4. Automatic searching for the system profile

2 SYSTEM REQUIREMENTS Gateway

o SGGW only Image version of consumer box

o FGCB :CB_015_050_G004-T068_S007_R002 or higher versiono PACB M2,M3 : PACB_012_004_G001-T000_SG015 or higher versiono PACB M4 : PACBM4_010_001_G001-P000_SSA_052 or higher versiono Network Box : Does not support

PC and OSo PC with at least 128 MB of memory availableo Microsoft Windows 2000 or Microsoft Windows XP

3 SOFTWARE INSTALLATION1. Download the latest software at

http://www.support.ipstar.com1.1 Sign in with given userID and password1.2 Under ‘Operation Support’, select your country ‘IPSTAR (_Country_)’1.3 Locate for ‘IUAT Software’ and then download desired software version.

2. Unzip the installation file.3. Run the installation program by double-click on the “setup.exe” file.The

installation wizard dialog will appear as shown in Fig. 1.


http://www.support.ipstar.com/



Figure 1: Welcome window of installation wizard

4. You can specify the installation folder by clicking on “Browse” button and select new location as shown in Fig. 2, or click “Next” to use the default folder.




Figure 2: Page where installation folder can be specified

5. Click “next” to start the installation




Figure 3: IUAT software is now ready to install6. Click “Close” to finish the installation as shown in Fig. 4.

Figure 4: Installation completed

At the end of the installation, the shotcut of iUAT program will be created on the desktop.

Figure 5: IUAT shortcut appeared on desktop




4 BEFORE RUNNING THE PROGRAM

Figure 6: Connectivity diagram between notebook and IPSTAR equipment

1. Connect the terminal with the ODU (the TX port to the BUC and the RX port to the LNB).

2. Connect the computer to the terminal .You can use a cross-cable to connect directly through LAN card or USB port.

3. Make sure that your computer ip address is configured in the same network as terminal’s.

The IPSTAR terminal default ip address is 192.168.5.100 for ETH or 192.168.0.1 for USB port.

4. Turn on the terminal and test the connection link by using “ping” command.5. Open the web browser such as Internet Explorer and then browse to the terminal

configuration page by using below links. http://192.168.5.100:8080/xWebGateway.cgi (if ethernet port is

used) http://192.168.0.1:8080/xWebGateway.cgi (if usb port is used)

5 RUNNING THE PROGRAM Double click on the iUAT icon on the desktop to start the program. There are 2 modes for the installation of IPSTAR UT.

Reference cable(10m) Actual length cable


http://192.168.0.1:8080/xWebGateway.cgi

http://192.168.5.100:8080/xWebGateway.cgi



MODE: Reference CableReference cable mode is at the beginning stage of iUAT process. After connecting

terminal to feed assembly, antenna, IDU and other necessary equipment with the 10 meters cables, installer needs to run iUAT software. In this mode, the installer has to minimize the antenna pointing error and polarization. This mode is devided into 8 steps.

Step 1: Authentication

At this step, the following information is required to enter to designated area before proceeding.

Installer ID: an authorized ID given to those who has passed UTI training. Password: password related with given installer ID. Job ID: 8 digits hexadecimal number obtained from job order. Authorized Code: 20 characters authorization code obtained from job

order. Latitude/Longitude :the information of geographical location to facilitate

iUAT program to locate the best available beam for your coverage area(optional).

Language: language option of iUAT program.(Contact your SP for these information)

Figure 7: Step 1 Authentication




If the frequency profile does not match with your geographical location, click the “Load Proflie” button to load the new profile. You may need to consult your SP to acquire the appropriate frequency profile.

Figure 8: Example of how authentication information is entered

Click “Next” to continue to the next step. The popped-up dialog will ask what option you prefer to do next as shown in Fig. 9.

Click “Yes” for the 10 m reference cable mode,or Click “No” to proceed to the actual cable mode (10 m reference cable

mode will be skipped)




Figure 9: Installation Mode

Step 2: Specify the ODU Informations

Figure 10: Step 2 ODU information




Specify the antenna and ODU information, LNB local frequency (LO) can be configured to match with LO frequency of LNB you are using. If Tx attenuator is used at this time, please specify its value. After that, click “Next” to continue.

Figure 11: Example of ODU information

Step 3: Terminal Connecting

Figure 12: Step 3 Terminal connecting




Specify the terminal ip address and logon power. Click “Next” to continue as shown in Fig.12.

Figure 13: Wait for profile setting

Figure 14: iUAT starting pageThe program will connect to the terminal, save RF configuration and reboot. Then

UAT process will start within 70 seconds as shown in Fig.13 and 14.

Step 4: Antenna Alignment




You will see the antenna alignment page as shown in Fig.15). This dialog shows the current TOLL signal strength , TOLL EsNo , beam id and frequency id. The beam id and frequency id indicate the selected beam and frequency as said in the frequency profile.

Figure 15 : Antenna alignment step

At this point you should try to adjust the antenna alignment (Azimuth and Elevation) to reach the maximum TOLL EsNo. Then, click “Next” to continue to step 5. You may change color of text in this step by clicking “Color” tab if required.




Figure 16: Antenna alignment page

Step 5: Seaching for Available Frequency

The iUAT will search for the best available TOLL frequency as shown in Fig.17.

Figure 17: Step 5 TOLL scanning




After that, the iUAT will try to synchronize with the selected TOLL frequency. This process may take a few seconds to complete as shown in Fig.18.

Figure18: Waiting for TOLL synchronization

Then the iUAT will search for the UAT channel. If the iUAT reports as “No UAT channel” or “Found UAT channel” and halts at this step for a long time, please contact your SP or gateway operator as shown in Fig.18.




Figure18: iUAT is searching for UAT channel

After the iUAT found the UAT channel, it will search for the logon frequency and sends the logon message to the TIS server as shown in Fig.19.




Figure19: iUAT is searching for logon frequency

Step 6: Transmitted Power Calibration

If the authentication passed, the iUAT program will continue to step 6 as shown in Fig.20. However, if the authentication failed, one of the following error messages may occurre “Logon Rejected”, “Invalid Installer ID”, “Incorrect Password”, “Installer ID Expired” , “Job ID is closed” ,… In this case, you should contact to the GW operator. See more information on troubleshooting.




Figure 20: iUAT is calibrating transmitted power

Step 7: Polarization Alignment

After the Tx power calibration completes, the program will continue to step 7 as shown in Fig.21. At this step you need to adjust the antenna polarization to match with the transmission. Then, click next to continue to step 8.




Figure 21: Step 7 Polarization adjustment

At this point, you will be asked to submit the test results to the UAT QC process as shown in Fig.22), click “Yes” to submit the results to the QC.

Figure 22: UAT quality control dialog

Step 8: UAT Quality Control

At this point, the summary for the reference cable test result will be displayed as shown in Fig.23).




Figure 23: iUAT report page

The iUAT will record all the setting parameters and keep them for the installation of the actual cable. You can click “Back” to go back to the previous page as shown in Fig. 24.




Figure 24: UAT completed with the reference cable

You can click “Log” button to see the log messages of the UAT result as shown in Fig.25.




Figure 25: iUAT log message pageActual Length Cable Mode

This mode is to connect the terminal to the BUC/LNB with the actual cable length. At this mode, the maximum power calibration is performed. At the end, the test results are submitted to the UAT QC for the approval and storing the record.

After reference cable mode is completed, you need to continue with the actual length of cable and re-run the iUAT program. The iUAT will prompt you to select the job to do the UAT with the actual cables length as shown in Fig.26).

Figure 26: Job list with reference mode passed

Select the existing job id from the list box i.e. “00000001” and click “Next” to continue. If you did not perform (or complete) the test with the reference cable you will not see this item.

The iUAT will move forward to step 2 and use the previous ODU parameters from the reference cable. At this point, you need to specify the cable type, length and MFG for the actual cable as shown in Fig.27.




Figure 27: ODU information page for actual length cable mode

After that, click “Next” to continue to step 3. When IP address and desired logon power are chosen, then click next. Please follow the following flow chart as shown in Fig. 28 for step 4 through step 6.




Figure 28: Highlight of Rx external attenuator flowchart

Some UTs might obtain current Rx level more than 100, IUAT will not proceed to the next step. Rx signal strength saturated message [ERR-20] will be displayed as shown in Fig. 29.

To solve this problem, terminate IUAT by clicking ‘OK’ , turn UT off and then add external Rx attenuator between SAT Rx port of IDU and LNB as shown in Fig. 30. Then, turn UT back on again and rerun IUAT

Figure 29: [ERR-20] message

Figure 30: How Rx external attenuator is connected with Sat Rx port of IDU

Once step 4 has completely passed, step 5 and 6 shall be continued accordingly. Please follow highlight area of flow chart on Fig. 31 for Tx gain checking at step 6.




Figure 31: Highlight of Tx external attenuator flowchart

After Tx power calibration step, some UTs might obtain Tx gain less than recommended values. [ERR-24] will be displayed as shown in Fig. 32. IUAT will ask installer to terminate the program. Click ‘OK’ to terminate and then turn off the UT. Installer needs to add external Tx attenuator between SAT Tx and BUC as shown in Fig. 33 below.

Turn on UT and rerun IUAT once finished the above instruction.




Figure 32: [ERR-24] message

Figure 33: How Tx external attenuator connected with Sat Tx of IDU

IUAT will guide you to step 7 when you have passed step 6. Continue on this step by clicking on ‘Next’.

At step 8, click ‘Yes’ to submit the result. After IUAT process result has been submitted to gateway for UATQC, the “Confirm” button will appear as shown in Fig. 34 . Sixty (60) second is allowed for installer in order to confirm the result. Click ‘Confirm’ and wait until ‘IUAT Successful’ green message is running. Then, this job will be closed and UT will be automatically activated for subscribed IPSTAR service as shown in Fig. 35.




Figure 34: iUAT is waiting for the confirmation of the UAT result




Figure 35: iUAT result has been confirmed

If you do not confirm this result of IUAT within given period, the IUAT process is still incomplete and installer needs to redo IUAT only at actual step again by using the same job order. Fig. 36 shows the message of confirmation timeout and the installation does not complete.

Figure 36: The Confirmation timeouts




Note: 1. Ignoring the confirmation of UAT results, the terminal will not be activated and unable to use subscribed IPSTAR service.

2. The iUAT will enable the UT to logon to the gateway automatically after the success of step 8. There is no need to reboot the box.




6 TROUBLESHOOTING

Error No

Step Message Cause Solution

ERR-01ERR-02ERR-03

3 Connection failed LAN cable loosed. UT is off. PC and UT is in different subnet.

Check LAN cable connection. Turn on UT. Check the terminal IP address.

ERR-04 6 UAT channel not found

UAT channel not found, iUAT cannot find UAT message in TOLL signal.

Contact IPSTAR operator.

ERR-05 4-8 n/a The terminal connection is lost .

Please check LAN cable, Switch and make sure that UT is not rebooting itself.

ERR-06 6-8 Action timeout Action timeout Please confirm QC or adjust polarization in given period.

ERR-07 3 Some file is missing

Some file is missing Please re-install the iUAT program.

ERR-08 6-8 UAT logon request was rejected

UAT logon request was rejected.


ERR-09 8 There is no information for the job

Job information is not available at related server.

Please contact SP NOC.

ERR-10 8 You are using an unauthorized UT

UT has not been given authorization to be used in IPSTAR network.


ERR-11 8 Incorrect antenna size

Antenna size mismatches with that of mentioned in Job order.

Please specify the correct antenna size registered for this job.

ERR-12 8 Incorrect BUC size BUC size mismatches with that of mentioned in Job order.

Please specify the correct BUC size registered for this job.

ERR-13 8 You are using the closed job

Existing job being used for this installation is at closed status.

Contact IPSTAR operator to issue new job orde.

ERR-14 8 Out of scope location

Location listed in job order is out of IPSTAR coverage.

Please contact SP NOC.

ERR-15 8 n/a TOLL Es/No exceeded. TOLL reference value in this area is more than area.

Please contact your SP NOC.

ERR-16 8 n/a You are using an invalid iUAT software

Installer can not use iUAT lite version for this




type. UAT system, Please contact your SP NOC.

ERR-17 6 n/a No response from logon frequency.

Please check 10MHz reference or Contact IPSTAR support

ERR-18 6 n/a Hardware Initialize timeout.

Please check UT power, make sure that UT do not reboot.

Error No

Step Message Cause Solution

ERR-20 4 Rx signal strength saturated

RX signal strength saturated. Value higher than 100

Please intall Rx Attenuator

ERR-21 6 No UAT server’s Channel available at this time

UAT channel is unavailable at this time

Plesae try again later

ERR-22 6 Error while finding upper gain

Error while finding upper gain

Please check Tx cable and BUC or contact SP NOC

ERR-23 6 This iUAT version is obsolete

iUAT version is obsolete

Please download new version from IPSTAR's web site

ERR-24 6 Sat Tx gain obtained less than required value

Sat Tx gain obtained less than required value

Please install attenuator

ERR-25 6 Tx gain obtained is still less than required value

Tx gain obtained is still less than required value. There is no difference from previous iUAT record

Please replace with the correct attenuator and redo iUAT

ERR-26 6 Tx gain exceeded! TX gain exceeded! Please remove Tx attenuator and redo iUAT.


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