James CleggMobile: 0424 177 051E-mail: thatskippy@hotmail.comDate of Birth: 07/09/1987Nationality: English

KEY STRENGTHS

Reliable, hard working and conscientious Communicates clearly and concisely Has a welcoming and approachable presence Adopts a consistent, confidential and professional manner Formulates systematic approaches to categorise, organise and maintain data Eager to meet others, respecting people of all backgrounds, race and culture Works well within a team and has the confidence to work alone, taking personal responsibility for

decisions

EMPLOYMENT HISTORY

Technology Support Engineer, Informa (Full-time February 2014 – Present)Informa Australia is the nation’s leading event organiser. The events comprise of a large scale exhibitions, Industry conferences and highly specialised corporate training. I am part of a small team assisting users with an APAC region from the Sydney Office. I am a L2/L3 engineer assisting with changes within the region. I am work with and help the service desk analyst with any tickets or queries the may have to enable them to resolve the issue.Relevant experience includes:

Adhering and assisting in the creation of IT policies Improving IT knowledge base for staff within Australia Remotely assisting other countries within the APAC region Creating strong relationships and working alongside vendors on behalf of the company Liaising and helping other IT teams within the APAC region

Desk Side Support Technician, Accenture (Full-time October 2013 – February 2014)Accenture is a global management consultancy, technological service provider and outsourcing company. I was part of the Sydney based LSM - local technology support team (as second line support). I support, diagnose, troubleshoot and resolve issues that individuals face. We predominantly assist Accenture Leadership team members, based in our Sydney office and visitors experiencing difficulties from the 120 countries that Accenture work in. My role assists in the maintenance of an efficient infrastructure, ensuring Accenture is capable of providing and developing its well renowned, unparalleled service. Relevant experience includes:

Communication with users via a variety of channels Complete evaluation of problems and tailor solutions to suit user’s needs Problem solve issues presented, advise and occasionally reassign when required Abide by Accenture policies and guidelines throughout decision making processes. Remaining

resilient yet realistic Maintain records to ensure all team members are kept up to date with any relevant changes Monitor progress via follow up procedures Update stock logs accordingly Liaise with members of asset management and other departments Receive, build and deploy laptops via the most appropriate method

Farm Hand, Territory Tree Nursery (Full-time June 2013 - September 2013)Specified work to obtain second year visa.

Data Centre Engineer, UKFast (January 2013 - May 2013)UKFast is a virtual housing company for some of the biggest and crucial technological databases and websites in the United Kingdom. They provide a 24 hour service to their clients, professional businesses.Relevant experience includes:

Responsibility for maintenance of 48,000 servers. Configuration of hardware and BIOS settings to create servers. Assessing physical space and weight allocation, racking of servers. Manual installation of our clients OS systems such as Windows, Linux and VMWare. Completion of upgrades including: RAM, CPU, hard drive, fan and power supply; within stringent

timescales, at short notice. Cabling data centres. Creating easily readable reports to summarise work completed and pertinent points.

Network Support Engineer, LBM (September 2011 - January 2013)Worked as one of a two man team looking after 2000+ users per contact centre site; of which there were five.Relevant experience includes:

Helpdesk support web and telephone based. Administrator of active directory and group policy. Creating and maintaining mailboxes via MS Exchange. Provided onsite training to users from bespoke to normal software. Hardware repair and maintenance. Software troubleshooting. Safeguarded sensitive information - after discovering potential for system abuse, by designing

and implementing log in enforcement quota. Created and distributed images using WDS. Reviewed and evaluated Windows updates for deployment via WSUS. Efficient PC refurbishment within three call centres. Diagnosis of software and hardware faults, resolving and reporting issues. Data and telephony patching. Adhering to Policy and correct procedure, assisting in the investigation of breaches and reporting

cases. Completion of daily checks. Built relationships with external clientele, servicing equipment and resolving issues presented.

ICT Technician, Whitestar Computing Ltd (June 2010 - September 2011)My role entailed anything from the set up, repair and upgrading of everything I.T for a wide range of small businesses. In addition to having a hands-on practical role, my daily activities were heavily office based; producing accurate, detailed factual reports to an excellent standard, within stringent time scales.

Flagging up and finding solutions to problems with third parties. Performing daily backups and checks. Scanned for viruses and removed accordingly. Monthly defragmentation of systems. Provided Microsoft Office training to a variety of consumers. Updated and repaired peripherals. Constantly recognising, interpreting, understanding and using scripts. Problem solving by researching and differentiating between possible causes. Overseeing administration stocks ensuring tools and materials were readily available to all

departments.

Customer Sales Advisor, PC World (September 2009 – April 2010)I excelled in sales, by increasing the store's profit, despite the large target based on the success of the previous year. I created new ways to build confidence within the team; providing inspiration, sharing ideas and putting creative thinking into practice. I supported individuals to achieve personal goals, ensuring the team provided impressive results. I enjoyed going far beyond the expectations of the store management. I progressed from part time sales assistant to become a team member on the ‘Tech Guys’ Help Desk.Sales Advisor duties included:

Providing excellent customer service, with detailed product knowledge. Learning and building upon knowledge of different products on the market. Consideration given to up selling and add on sales with every transaction. Ensuring that the shop floor was organised and accessible. Managing customer orders. Offering advice. Surpassing sales targets. Organising the stock rooms, evaluating stock levels and forseeing demand. Assisting with stock takes.

Technician role included:

Testing power supplies. Recovering data. Software installation. Repairing items and knowing when was appropriate to return products to retailers. Restoring products back to original / working condition, recommending additional

technology. Adapting my style simultaneously to converse with multiple audiences and suit situations

presented accordingly.

Soldier, British Army (January 2007 - April 2007)Bar Tender, Bailey’s Bar (September 2006 – December 2006) Swimming Teacher / Lifeguard, Oldham Community Leisure Centre Ltd (February 2005 – January 2007, returned April 2007 - August 2009)

Community Sports Leader / Assistant Sports Coach, Oldham Council (January 2004 - January 2005)

EDUCATION/TRAINING

Comptia Certificate N+, Oldham Technical College (January 2010 – June 2010)Comptia Certificate A+, Oldham Technical College (September 2009 – January 2010)Microsoft Office 2003 courses (June 2009) including:

Excel Word Publisher Outlook Access PowerPoint

STA Level 2 in Swimming Teaching for beginner swimmers (August 2008)OCR Level 2 Certificate in Adult Literacy (June 2007)Level 2 Roles & Responsibilities of Security Officers, National Open College Network (August 2006)Level 2 Communication & Conflict Management (August 2006)NVQ Level 1 Resistance Training (April 2005)NVQ Level 1 Exercise & Fitness Knowledge (April 2005)Certificate in Good Practice & Child Protection (July 2005)

Level 1 BST Community Leadership Certificate (June 2004)Level 1 Assistant Coach Certificate (June 2004)

PERSONAL

I have settled in Sydney and wish to relocate here permanently. Although I am currently on a working holiday visa which expires in May 2014; I have completed regional work and intend to apply for a second year visa to run concurrently from my first. I will be seeking sponsorship prior to the expiry of my second year visa.I have taken a wide range of roles throughout my working life, which has enabled me to gain valuable experience and appreciate the options that I have available to me. I am seeking work in an I.T based environment as this is my niche. I would prefer to be in an administrative yet hands on position or in a similar role where meeting people is a definitive aspect. I feel that my friendly, yet professional nature would put others at ease. I pride myself on my organisational yet innovative approach to prioritising work. I like to face a variety of challenges and meet new people. I would love to work somewhere where I feel like my contribution will help others in their workplace. I enjoy the outdoors and playing a wide variety of sports from soccer to lacrosse.

References: Available upon request