jk tyre imran

8/13/2019 Jk Tyre Imran

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SUMMER TRAINING PROJECT REPORT

ON

STUDY OF JOB SATISFACTION OF EMPLOYEE

AT

SUBMITTED

TO

JIWAJI UNIVERSITY GWALIORIn the parta! "#!"!!$ent %" &e'ree

MASTER OF BUSINESS ADMINISTRATION

()*( TO ()*+

SUBMITTED TO,- SUBMITTED

BY,-DR. GEORGE T/OMAS IMRAN 0/AN

/OD %" Mana'e$ent MBA 1r&Se$e2ter


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IPS COLLEGE OF TEC/NOLOGY AND

MANAGEMENT GWALIOR

STUDENTS DECLARATION

I I$ran 3han 2t#&ent %" IPS COLLEGE OF

TEC/NOLOGY AND MANAGEMENT GWALIOR.

/ere45 &e6!are that ntra! trann' rep%rt 2 the

re6%r& %" a#thent6 7%r3 6arre& %#t 45 $e "r%$ *8 9#ne

t% 1) 9#!5 ()*1 t%7ar&2 "#!"!!$ent %" re:#re$ent "%r the

6%$p!et%n %" MBA 6%#r2e a2 pre26r4e& 45 JIWAJI

UNIVERSITY; GWALIOR; MP. ha2 n%t 4een 2#4$tte&

t% an5 %ther #n


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AC0NOWLEDGEMENT

Man5 pe%p!e ha '


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CONTENTS

Page No.

Chapter *-C%$pan5 pr%"!e

Introduction

Core values

Founder of JK Group

Visions & Mission

Board of Director

istor! Ban"ore Plant

Co"petitors

#trengt$ & %eaness

Chapter (- J%4 Sat2"a6t%n %" the E$p!%5ee

Jo' satisfaction

Causes and (i"itations

Deter"ination and nature Co"ponents

Measure"ents

Chapter 1 Re2ear6h $eth%&%!%'5

Data Collection

Data )nal!sis

Data Interpitation

C$apter * + Findings

C$apter , + Conclusions

C$apter - #uggestions


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C$apter / + (i"itations

C$apter 0 + Bi'liograp$!

C$apter 1 2uestionnaire

Chapter-*

Intr%t%n


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AN OVERVIEW

3$e advent of JK 4rgani5ation on t$e industrial landscape of India

al"ost s!nc$roni5es 6it$ t$e 'eginning of an era of industrial

a6areness an endeavor for self reliance and t$e setting up of a

d!na"ic Indian industr!. 3$is 6as 6a! 'ac in t$e "iddle of t$e

71t$ centur!. )nd t$e rest t$at follo6ed is $istor!.

GROUP COMPANIES OF J0 ORGANISATION
http://www.jkorg.in/


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"Excellence comes not from mere words or procedures. It

comes from an urge to strive and deliver the best. A mindset

that says, when it is good enough, improve it. It is a way of

thinking that comes only from a power within." -

.!.!inghania

CORE VALUES

# $rgani%ation has been a forerunner in the economic and

social advancement of India. It always aimed at creating &ob

opportunities for a multitude of countrymen and to provide

high 'uality products. It has striven to make India self reliant

by pioneering the production of a number of industrial and

consumer products, by adopting the latest technology as

well as developing its own know-how. It has also undertaken

industrial ventures in several other countries.

# $rgani%ation is an association of industrial and

commercial companies and charitable trusts. Its member


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companies, employing nearly (),))) persons are engaged

in the manufacture of a variety of products and in diverse

fields of commerce.

*rusts are devoted to promoting industrial, technical and

medical research, education, religious values and providing

better living and recreational facilities. +ith the spirit of

social consciousness uppermost in mind, .#. $rgani%ation

is committed to the cause of human advancement.

T/E FOUNDERS


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JK 4rgani5ation o6es its na"e to (ate (ala Juggilal #ing$ania8 a

d!na"ic personalit! 6it$ a 'road vision. Inspired '! t$e cause of

t$e #6ades$i "ove"ent of Ma$at"a Gand$i8 and driven '! t$e

5eal to set up an Indian enterprise8 (ala Ka"lapat #ing$ania

founded J.K. 4rgani5ation in t$e 71t$centur! us$ering in a ne6

industrial era in India.

3$e process of industriali5ation and diversification 6as 6ort$il!

and successfull! carried on '! (ala Ka"lapat9s t$ree illustrioussons#ir Pada"pat8 (ala ailas$pat and (ala (as$"ipat8 aided in

no s"all "easure '! t$e late Gapal Kris$na son of #ir Pada"pat.

VISION > MISSION

VISION,

:3o 'e a"ongst t$e "ost ad"ired co"panies in India co""itted

to e;cellence.uisition.

Motivated and co""itted tea" develop"ent for $ig$

perfor"ance 4rgani5ation.

TOP LEVEL MANAGEMENT J.0. TYRE >

INDUSTRIES LTD

B%ar& %" Dre6t%r2,-

7? Mr. ari #$anar #ing$ania @C$air"an?

A? Mr. ag$upati #ing$ania@Vice C$air"anManaging

Director?

? Mr. B$arat ari #ing$ania @Managing Director?


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/ISTORY OF J0 TYRE

=ver since its inception it $as 'een JK 3!reEs 'elief in t$e value of

tec$nological superiorit! t$at $as "ade it gro6 '! leaps and

'ounds. 3$is division produces and

sells t!res and tu'es under t$e

'rand na"e JK 3!re for 3ruc8

Buses8 Passenger Cars8 Jeeps8 (ig$t

Co""ercial Ve$icles8 Multi tilit!Ve$icles and 3ractors.

3$e co"pan! pioneered #teel

adial 3ec$nolog! in India in 71//


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and continues to 'e t$e industr! leader in t$e adial seg"ent in

India. JK 3!re is t$e onl! 3!re Manufacturer in t$e countr! to

produce $ig$ perfor"ance E3E & EE rated steel radial t!res. JK

3!re $as consciousl! follo6ed a polic! of continuousl!

"oderni5ing and e;panding its t!re "anufacutring facilities to

retain its edge in t$e "aret place.

4ur custo"er 'ase covers virtuall! t$e entire 4riginal =>uip"ent

Manufacturers @4=Ms? in India toget$er 6it$ eplace"ent

Maret for four 6$eeler ve$icles8 Defence and #tate 3ransport

nits. Besides India8 6e $ave a 6orld6ide custo"er 'ase in over

*, countries across all - continents. eep pace 6it$ t$e "aret

de"and as 6ell as tec$nological leaders$ip in Indian "aret8 J.K.

Industries ac>uired Virant 3!res (i"ited8 M!sore in 711/. J.K.

Industries and Virant 3!res (i"ited are t$e onl! t!re co"panies

in India to $ave received all t$ree I#4 1HH78 2# 1HHH and I#4

7*HH7 certificates. 3$is indeed is a true reflection of our

co""it"ent to s!ste" oriented approac$. 3$e co"pan! $as a

tec$nical colla'oration 6it$ Ms Continental )G8 Ger"an!8 6$ic$

is a"ong t$e top five t!re "anufacturers in t$e 6orld to eep pace

6it$ latest tec$nological develop"ents. 3o sta! at t$e forefront oftec$nological


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advance"ents a state of art esearc$ & Develop"ent Centre8

)#=3I8 6as set up8 6$ic$ re"ains t$e nerve centre for


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providing cutting edge tec$nolog!. In a s$ort span of ti"e it $as

e"erged as t$e 7/t$ largest t!re "anufacturer in t$e 6orld an

ac$ieve"ent in itself.

%it$ t$ree plants located in aast$an8 Mad$!a Prades$ and

Karnataa8 JK 3!re is t$e largest "anufacturer of truc and 'us

t!res in India. 3$e truc and 'us t!res produced account for nearl!

/* of t$e total t!re 'usiness in India8 t$us giving JK 3!re an

undisputed position. )dditionall!8 JK 3!re is t$e onl!

"anufacturer of truc 'us steel radial t!res8 and t$e second largest

"anufacturer of *6$eeler t!res in t$e countr!.

)lso8 JK 3!re is t$e largest e;ported t!re 'rand fro" India. It 6as

a6arded t$e C)P=I(Es ig$est =;port )6ard for 711/1/ '!

FI=4. It eno!s preferred pre"iu" 'rand status in 3ruc Bias

"aret in #) and across "an! "arets in )frica8 Middle =ast

and #out$ =ast )sia.

@7? GLOBAL BUSSINESS


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JK Tyreis a leading exporter of tyres from India and roughly

accounts for about 26% of the total tyre exports from

Indiaalong with its associate ikrant *yres imited/.

It is the first and only tyre manufacture in the world to

receive the 0! 1))) for multiplication operations 2 +orld3sfirst tyre manufacture to receive the I!$ 1))) for all its

operations in one go. Also .# *yres is the first tyre

company in India to receive I!$ 45))4 in recognisition of its

environmental management systems.

*oday, # *yre3s products compete with the best

international players in the premium international bias

market in more than (( countries in 6 continents . *he

exports operate through a strong and dedicated distribution


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network, and our distributors are fully supported by the

company3s technical team in terms of continued product

development to meet specific market needs. # *yre had

obtained international accreditation for its products in the

7!, Europe, !outh America and the 8iddle East.

.# *yre has been the recipient of various awards for

exports for the last many years for its commitment to offer

superior performance standards 9 path -breaking

innovations. :ecently , it was honored with 3 *he !pecial

Export Award ;)))-;))43 from $


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products to adapt to specific re'uirements of the different

markets. *he credit goes to the India3s biggest in-house

:9? centre, A!E*:I ari !hankar !inghania Elastomer

and *yre :esearch Institute/ . *his


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BANMORE TYRE PLANT started its production in 7117 and

t$e first t!re rolled out A,t$"arc$ 7117.3$e initial capacit! of t$e

plant 6as *., "t da!. adial t!re production in passenger and

lig$t co""ercial ve$icle seg"ent 6as added in 711-. 3$e plant is

continuousl! i"proving its capacit!8 particularl! in radial

seg"ent. Present radial capacit! is 1HHH t!re da!. 3otal

invest"ent is in last t$ree !ears for in capacit! in radial t!re is

appro; s77/ crore. 3$e e;pencesion of radial plant is still on.

4ur custo"er9s 'ase virtuall! covers t$e entire 4riginal e>uip"ent

"anufactures L4=M in India toget$er 6it$ replace"ent "aret

for four 6$eeler8 defence and state transport undertaing. Besides

India8 6e $ave 6orld6ide custo"ers 'ase e;porting to "ore t$en

-H countries.

Plant "anages t$eir process t$roug$ docu"ented procedures 'ased

upon I#43#7-1*12M# and I#4 7*HH7 =M# Lfor plant onl!.

3$ese descri'ed onl! all t$e activities in structured "anner to 'e

perfor"ed at all B & ## level. 3$ese procedures are audited at

least t6ice in si; "ont$s8 once eac$ '! internal and e;ternalauditors. 3$ese audits ensure t$at s!ste"s are effectivel!

functioning and continual i"prove"ent are ac$ieved.


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BANMORE TYRE PLANT $as started its 3PM @3otal

Productive Maintenance? ourne! fro" 4cto'er AHH, under t$e

guidance of =ga"i san of JIPM. Currentl! 6e $ave / Manager

Model Mac$ines and *H Business Model Mac$ines 6$ere MC#

and 6or"en for" tea"s for t$e i"prove"ent of t$e "ac$ine

t$roug$ Kai5ens

@* J.0. ORGANIATION STRUCTURE


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@A DIVISION OF J.0. TYRE > INDUSTRIES LTD.


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J.K. 3= & IND#3I=# (3D Ban"ore $aving follo6ing

divisionO

7? Cost depart"ent

A? Purc$ase depart"ent

? #tore depart"ent

*? Dispatc$ depart"ent

a? a6 "aterial store

'? General store

,? =;cise depart"ent

-? )d"inistration depart"ent

/? )ccount depart"ent

@BJ0 T5re La#n6he2 In&a2 Fr2t E6% Fren&!5 C%!%#re& T5re2

- Un!ea2he2 5et an%ther te6hn%!%'6a! re


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Ne7 De!h ,JK 3!re IndiaEs No.7 "anufacturer of four6$eeler t!res and

pioneers of radial t!re tec$nolog! in India8 unveiled nationEs first eco

friendl! coloured radials. De


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Caring for people

Integrit! including onest!8 Fairness & 3rust

Co""itted to t$e =;cellence

@1 /EALT/CARE ACTIVITIES

Involved 6it$ t$e diverse arra! of "edical and $ealt$ services8 t$e

organi5ation $as set up a nu"'er of pioneering institutes all overt$e countr! including super specialt! Pus$pa6ati esearc$

Institute8 Ne6 Del$i for (iver8 enal and Digestive Diseases8 t$e

first of its ind in India.

@+ /ASTERI

JK 3!re attac$es tre"endous value to &D in its efforts to

"aintain t$e $ig$ >ualit! of its products and lead t$e field in

innovation. )#=3I8 a 6orld class researc$ and develop"ent

centre is a s!"'ol of t$is.

3$e ari #$anar #ing$ania =lasto"er & 3!re esearc$ Institute

@)#=3I? is t$e ver! first of its ind in India. =sta'lis$ed in4cto'er 71178 )#=3I $as alread! 'een recognised under #I4

@#cientific and Industrial esearc$ 4rganisation? '! t$e

Depart"ent of #cientific & Industrial esearc$ @#DI?8 Govt. of


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India. )nd $as 'een acno6ledged '! t$e Indian Institutes of

3ec$nolog! @II3s? and ot$er universities for registration leading to

$ig$er studies. )#=3I fulfills t$e researc$ re>uire"ents for

services related to t$e =lasto"er and 3!re industr!.

@A /ASETRI - FRONTRUNNERS IN ELASTOMER; RUBBER AND

ASSOCIATED TEC/NOLOGY

3$e institute develops and disse"inates tec$nolog! t$roug$ itsdifferent divisionsO

Material esearc$ and Co"pound Develop"ent

)dvanced 3esting

)nal!tical and C$e"ical

P$!sical and einforce"ent

Process and Mac$ine Develop"ent

3!re Mec$anics

Nondestructive 3esting

3!re Ve$icle D!na"ics

Finite =le"ent Modelling

Co"puteraided =ngineering Design and )nal!sis

Manpo6er Develop"ent and 3raining

(i'rar! and Infor"ation Centre

@B LIBRARY AND INFORMATION CENTRE


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)#=3I is a data repositor! par e;cellence 6$ere uptodate

infor"ation can 'e accessed on related disciplines. Nu"erous

national and international ournals8 periodicals8 'oos8 tec$nical

reports8 standards on t$e latest develop"ental 6or are availa'le.

)s a "e"'er of t$ese institutes8 )#=3I can source literature

fro" t$e Indian National #cientific Docu"entation Centre

@IN#D4C? unit of t$e Centre for #cientific and Industrial

esearc$ @C#I? and t$e Foundation of Innovation and

3ec$nolog! 3ransfer @FI33?8 Indian Institute of 3ec$nolog! @II3?8

Ne6 Del$i.

@C A6a&e$6 A22%6at%n2

)#=3I acts as a 'ridge 'et6een acade"ia and industrial circles

and pro"otes 'etter interaction 'et6een t$e t6o. #o"e areas

6$ere )#=3I is involved O

- Jointl! running a Diplo"a Course in Pol!"er #cience and

u''er 3ec$nolog! 6it$ Mo$anlal #u$adia niversit!8

daipur.


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@8 T/E WOR0 CULTURE

JK 3!re provides an ena'ling 6or culture 6it$ a clear sense of

vision8 "ission and strategies in 6$ic$ people 6or 6it$ clear

goals and t$ere'! ac$ieve "ore. Goals are set participativel! and

perfor"ance is revie6ed transparentl!8 starting 6it$ self

assess"ent. Merit is recogni5ed t$roug$ proportionate re6ards

and gro6t$ opportunities. 3$e co"pan!Es aspiration of 'eing aglo'al pla!er no6n for its e;cellence8 provides opportunities for

stretc$ for t$e potential of its people.

@( DEVELOPMENT

3$e Co"pan! s!ste"aticall! plans for t$e develop"ent of

ever! individual t$roug$ training and o' rotation opportunities.

Participation in crossfunctional tea"s provides opportunities for

contri'ution as 6ell as ne6 learning. In t$is environ"ent even t$e

socalled ordinar! are a'le to do t$e e;traordinar!.

@A CAREERS

J0 T5re O""er2 Pr%"e22%na! Career2 n,


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#ales8 Mareting and =;ports

Manufacturing 4perations

=ngineering and Production #ervices

Materials Manage"ent and (ogistics

& D and Product Develop"ent

Finance8 )ccounting and Co""ercial Manage"ent

u"an esource Manage"ent

@B TRAINEE SC/EMES

=ver! !ear8 t$e co"pan! inducts future leaders for its gro6t$

t$roug$ t$ree different trainee sc$e"esO

The Ee6#t


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The Graate En'neer Tranee @GET 26he$efor fres$

engineering graduates fro" recogni5ed engineering

institutions.

COMPETITORS

3$ere are "an! co"petitors are as follo6sO

@7? MF 3=

@A? )P4((4 3=


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@? C=)3 3=

@*? 3V# 3=

@,? BIDG=#34N=

@-? G44D=)


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7

STRENG/TS AND WEA0NESS

STRENG/TS

3$e! provide 'etter >ualit! of product as t$e! use 'etter

>ualit! of a6 Material.

="plo!ees are satisfied.

3$e organi5ation is neat & clean.

Custo"er satisfaction is also $ig$.

3$e organi5ation cli"ate J.K. 3= & IND#3I=# (3D.

is ver! good.

WEA0NESS


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Monetar! re6ards are not given.

Food >ualit! for t$e e"plo!ees are not good.

Chapter-(

J%4 Sat2"a6t%n O" The E$p!%5ee


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DISCRIPTION

Job Satisfaction is the end feeling of a person after

performing a task.

It was introduce by HOPPOK.

According to him !It is combination of psycholo"ical#

physlo"ical and en$ironmental circumstances& that

cause a person to truthfully say !I am satisfied 'ith my(ob&

Casically measurement of &ob satisfaction is one of the most

critical &ob like DIntelligence It can be measured through

D0uestionnaire.

ob satisfaction is not the same as motivation, although it is

clearly linked. ob design aims to enhance &ob satisfaction

and performanceF methods include &ob rotation, &ob

enlargement and &ob enrichment. ob satisfaction is a very

important attribute which is fre'uently measured by


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organi%ations. *he most common way of measurement is

the use of rating scales where employees report their

reactions to their &obs. 0uestions relate to rate of pay, work

responsibilities, variety of tasks, promotional opportunities

the work itself and co-workers.

GRAP/


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PURPOSE OF JOB SATISFACTION

)eed *ulfillment+ !atisfaction is based on the

extent to which a &ob satisfies a personGs needs.

,iscrepancies+ !atisfaction is determined by the

extent to which an individual receives what he or she

expects from a &ob.

-alue .ttainment+ !atisfaction results from the

extent to which a &ob allows fulfillment of oneGs work

values.

/0uity+ !atisfaction is a function of how Dfairly an

individual is treated at work.

Trait1enetic omponents+ !atisfaction is partly a

function of personal traits and genetic factors.


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DETERMINATION OF JOB SATISFACTION

@A ENVIRONMENTAL FACTORS.

J4B

C4N3=N3

J4B

C4N3=N3

4CCP)3I4

N)(

(=V=(

P)

)ND

P4M43I4

N

%4K

G4P

#P=VI#I

4N


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@7?J%4 6%ntent , Jo' content in ter"s of ac$ieve"ent8

ecognition8 )dvance"ent8 esponsi'ilit! and t$e 6or

itself tend to provide satisfaction 'ut t$eir a'sence does not

dissatisfaction.

@A?O66#pat%na! Leual8 $ig$er

pa! and 'etter opportunities for pro"otion lead to $ig$er o'

satisfaction.

@*?W%r3 Gr%#p, Jo' satisfaction is generall! $ig$ 6$en an

individual accepted '! $is peers and $e $as a $ig$ need for

affiliation.

@,? S#per


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@B PERSONAL FACTORS,

@)? A'e,%orers in t$e advanced age group tend to 'e "ore

satisfied pro'a'l! 'ecause t$e! $ave adusted 6it$ t$eir o'conditions.

@B? Se,4ne stud! revealed t$at 6o"an are less satisfied

t$an "an due to fe6er o' opportunities for fe"ale.

#e;

=ducationa

l

(evel

Marital

#tatus

)ge

=;perience


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@C? Eat%na! Le


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COMPONENT OF JOB SATISFACTION


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@* WOR0 VALUE

A workers personal convictions about what

outcomes one should expect from work and how

one should behave at work.

*he most general and long-lasting feelings and

beliefs people have that contribute to how they

experience work.

alues can be intrinsici.e., related to the nature of

workitself/ orextrinsici.e., related to the

conse'uences of work/.

Intrinsic vs. Extrinsic +ork alues

Intrinsic -aluesInteresting work


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@( WOR0 ATTITUDE

Collections of feelings, beliefs, and thoughts about

how to behave that people currently hold about their

jobs and organizations.


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@1 WOR0 MOODS

ow people feel at the time they actually perform

their &obs.

8ore transitory than values and attitudes.


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MEASURING JOB SATISFACTION

*here are many methods for measuring &ob satisfaction. Cy

far, the most common method for collecting data regarding

&ob satisfaction is the ikert scalenamed after :ensis

ikert/. $ther less common methods of for gauging &ob

satisfaction include2 Hes@Bo 'uestions, *rue@>alse

'uestions, point systems, checklists, and forced choiceanswers. *his data is typically collected using anEnterprise

>eedback 8anagementE>8/ system.
http://en.wikipedia.org/wiki/Likert_scalehttp://en.wikipedia.org/wiki/Rensis_Likerthttp://en.wikipedia.org/wiki/Rensis_Likerthttp://en.wikipedia.org/wiki/Enterprise_Feedback_Managementhttp://en.wikipedia.org/wiki/Enterprise_Feedback_Managementhttp://en.wikipedia.org/wiki/Likert_scalehttp://en.wikipedia.org/wiki/Rensis_Likerthttp://en.wikipedia.org/wiki/Rensis_Likerthttp://en.wikipedia.org/wiki/Enterprise_Feedback_Managementhttp://en.wikipedia.org/wiki/Enterprise_Feedback_Management


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*he Job ,escripti$e Index?I/, created by !mith,

#endall, 9 ulin 4161/, is a specific 'uestionnaire of &ob

satisfaction that has been widely used. It measures oneGs

satisfaction in five facets2 pay, promotions and promotion

opportunities, coworkers, supervision, and the work itself.

*he scale is simple, participants answer either yes, no, or

canGt decide indicated by JG/ in response to whether given

statements accurately describe oneGs &ob.

*he Job in eneral Indexis an overall measurement of &ob

satisfaction. It is an improvement to the ob ?escriptive

Index because the ?I focuses too much on individual

facets and not enough on work satisfaction in general.

$ther &ob satisfaction 'uestionnaires include2 the 8innesota

!atisfaction 0uestionnaire8!0/, the ob !atisfaction

!urvey !!/, and the >aces !cale. *he 8!0 measures &ob

satisfaction in ;) facets and has a long form with 4))

'uestions five items from each facet/ and a short form with

;) 'uestions one item from each facet/. *he !! is a K6
http://en.wikipedia.org/w/index.php?title=Minnesota_Satisfaction_Questionnaire&action=edit&redlink=1http://en.wikipedia.org/w/index.php?title=Minnesota_Satisfaction_Questionnaire&action=edit&redlink=1http://en.wikipedia.org/w/index.php?title=Faces_Scale&action=edit&redlink=1http://en.wikipedia.org/w/index.php?title=Minnesota_Satisfaction_Questionnaire&action=edit&redlink=1http://en.wikipedia.org/w/index.php?title=Minnesota_Satisfaction_Questionnaire&action=edit&redlink=1http://en.wikipedia.org/w/index.php?title=Faces_Scale&action=edit&redlink=1


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item 'uestionnaire that measures nine facets of &ob

satisfaction. >inally, the >aces !cale of &ob satisfaction, one

of the first scales used widely, measured overall &ob

satisfaction with &ust one item which participants respond to

by choosing a face.

Casically measurement of &ob satisfaction is one of the most

critical &ob like DIntelli"ence It can be measured through

D3uestionnaire.

Chapter-1

Re2ear6h Meth%&%!%'5

Data C%!!e6t%n


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Data Ana!522

Data

Inter%perat%n

RESEARC/ MET/DOLGY

OBJECTIVES OF STUDY

3$is stud! is conducted to udge t$e level of Jo' #atisfaction of

e"plo!ees 6$o are 6oring inJK 3= P()N38 B)NM4=.

3$e title of t$is stud! +) P4J=C3 4N J4B #)3I#F)C3I4N

4F =MP(4==#

OBJECTIVES

7? 3o discover t$e various e;pectations t$at deter"ines t$e

satisfaction level of e"plo!ees.


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A? 3o "easure t$e level of satisfaction of e"plo!ees 6it$ respect

to t$e co"pan!.

? 3o udge t$e level of o' satisfaction of e"plo!ees on various

para"eters.

a. %oring conditions

'. #alar! structure Per>uisites 4t$er 'enefits

c. elations$ip 6it$ e"plo!ees of co"pan!

d. Policies of co"pan!

Meth%&%!%'5 %" the 2t#&5

TYPE OF STUDY,

#tud! is partl! descriptive and partl! e;plorator!. It is deceptive as

it is concerned 6it$ t$e descriptions of t$e varia'les in t$e

pro'le" "odel8 i.e. 6$at varia'les or factors constitute Jo'

satisfaction of e"plo!ee8 and 6$at additional varia'les or factors

could 'e included8 to constitute an accepta'le t$e present o'

satisfaction or to increase t$e degree of satisfaction of t$e

e"plo!ee fro" delig$t to :ecstas!


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concerned 6it$ e;ploring and discovering t$e satisfaction levels

and t$e reasons for dissatisfaction8 if an! in general.

DATA COLLECTION MET/ODO

PRIMARY DATA:

3$e pri"ar! data is collected t$roug$ surve! researc$ '!

conducting personal intervie6s 6it$ t$e e"plo!ee.

RESEARCH TOOLS:

3$e e"plo!ee are ad"inistered a carefull! prepared8 6ell t$oug$t

out and structured >uestionnaire8 6$ic$ consists of open ended

'ut "ostl! 'e close >uestions8 6$ic$ includes "ultiple c$oice

>uestions8 Dic$oto"ous >uestions.

SAMPLING DESIGN:

3$e sa"ple si5e is ,H.

#a"pling areasO t!re

SECONDARY DATA:

3$e data $as 'een collected fro" various Maga5ines8 Boos and

co"pan! %e'sites.


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DATA ANALYSIS > INTERPRETATIONOF DATA

All the 'uestionnaire received were edited.0uestions

having incomplete replies were keptout of the present study

and in all ()'uestionnaires were taken into consideration

while

analy%ing the data.


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All the information@data collected through 'uestionnaires3

were first transferee into master table which facilitated the

tabulation of data in the desired form.

UANTIFICATION OF T/E

RESPONDENTS

A (-point likert scale was used to 'uantify each response of

half of the 'uestions. :esponses on the (-point likert scale

were highly satisfied, satisfied, neutral, dissatisfied and

highly dissatisfied. ighly satisfied was given score (,

satisfied was given score 5 9 so on and similarly another (-

point likert scale was used to 'uantify each response of rest

of half of the 'uestions. :esponses on the (-point likert

scale were very fre'uent, fre'uent, sometimes, seldom and

never. ery fre'uent was given score (, fre'uent was givenscore 5 9 so on. !ome 'uestionnaires are in feedback form.

TABLE NO. *

EPERIENCE OF RESPONDED IN ORGANISATION

B$. $f Hrs *otal L

7 !r 4; ;5


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7, !rs KM N6

,7H !rs nil )

Q 7H !rs nil )

1st Qtr

2nd Qtr

3rd Qtr

4th Qtr

TABLE NO. (

SALARY STRUCTURE

$ptions *otal L

ig$l! satisfied 5 M#atisfied 4) ;)


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55/62

1st Qtr

2nd Qtr

3rd Qtr

4th Qtr

Slice 5

TABLE NO. +

JOB SECURITY

$ptions *otal L

ig$l! satisfied - -

#atisfied - -Neutral 5 -

Dissatisfied - -

ig$l! dissatisfied 4 -


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1st Qtr

2nd Qtr

3rd Qtr

4th Qtr

LIMITATIONS 3$e stud! conducted is li"ited to a one organi5ation onl!.

3$e stud! conducted 6it$ t$e precincts of one depart"ent of

organi5ation onl!.

3i"e and "one! 6as "aor li"itation8 6$ic$ "a! $ave

affected t$e stud!.

#o"e of t$e respondents 6ere reluctant to s$are infor"ation

6it$ us


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BIBLIOGRAP/Y

Aswathappa k., uman :ecourse 9 8anagement, ;))K,

=g ;55 to ;5(/

#han B.., =ersonal management, ;))6, =g 4K; to 4K5/

upta #. !hashi 9 oshi :osy, uman :ecourse

8anagement, ;))M, =g ;).1 to ;).4N/


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:ao !ubba =., Essential of :8 9 Industrial :elationships,

;))(, =g 5M) to 5M;/

Crown, >orde,"atigue

!tudy", !


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a/ HE!

b/ B$

(/Are you paid with a performance linked salaryJ

a/ HE!

b/ B$

6/Are you satisfied with your pay packageJ

a/IH !A*I!>IE? b/ !A*I!>IE?

c/ ?I!!A*I!>IE? d/ IH ?I!!A*I!>IE?

N/+hat is your level of satisfaction regarding superior O

subordinate relationshipJ



M/?o you face any stress in your &obJ

a/ HE!

b/ B$

1/ +hat is your level of satisfaction regarding the work

environmentJ

a/IH !A*I!>IE? b/ !A*I!>IE?c/ ?I!!A*I!>IE? d/ IH ?I!!A*I!>IE?

4)/ ?oes the company provide you flexible working hoursJ

a/ HE!


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b/ B$

44/ Are the benefits that your company is extending to you

is sufficientJ

a/ >7H !7>>I>I>IIE? d/ IH ?I!!A*I!>IE?

45/ Is there any opportunity for you to use new technologyJ

a/ HE!

b/ B$4(/ ?o you feel that the employees are recogni%ed as

individualsJ

a/ HE!


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b/ B$

46/ +hether the company clearly communicates its goals

and strategies to youJ

a/ HE!

b/ B$

4N/ ow satisfied are you with your team-spirit in your work

environmentJ



4M/ow satisfied are you with your overall &ob securityJ



D:ank the following attributes of &ob satisfaction

P

+$:# EBI:$B8EB*P

$C !E


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!AA:H

P

!7=E:I$:- !7C$:?IBA*E :EA*I$B!I=

;)/ ow do you evaluate the overall satisfaction with your

&obJ



;4/Any further suggestions that you would like to put

forwardJ

QQQQQQQQQQQQQQQQQQQQQQQQQQ

jk tyre imran

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