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BUSINESS PROCESSRE - ENGINEERING

Re Engineering

( Implementation Phase )

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The key stages in implementingBusiness Process Re-engineering (BPR)

Successful re-engineering requires a clear understanding

that:

organizations should be process--not function--driven;

processes must be built around the customer; and

staff involvement at all stages of design, planning, implementation

and maintenance is a prerequisite for success--staff are the

"cement" who bind everything together.

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Although there have been many BPR-driven successes,

there has also been criticism of the relatively high failure

rate as well, where companies have not obtained theexpected results.

Reasons put forward for failure include: confusing

downsizing with changing the way things are done; too

much emphasis on reducing staff, poor redesign of

processes; continuing with a departmental, rather than a

process-driven, customer-focused culture; introducing newtechnology in isolation; and failing to involve staff at every

stage.

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Implementation Phase(Hammer & Champy)

Plan the implementation

Appoint a project co-ordinator or team.

Decide if implementation will be carried out in one

major effort or in two or more phases.

Decide on a start and finish date. If possible choose

slack periods.

Decide which existing and new processes and systems

will be run in parallel before old ones are dropped.

Prepare a detailed, prioritized day-by-day schedule for

key staff, and an outline plan for everyone else.

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Contd Ensure that key staff are fully briefed and that training has been

given where appropriate.

Ensure that key external partners, such as suppliers, are fully

briefed as to how, and from when, the changes will affect their

operations.

Notify key customers, and other key partners that normal service

will be resumed as soon as possible. Put details on the corporate

web site (if one), with contact names and details.

Allow sufficient time for testing, settling in, tweaking, trouble-

shooting and general "hand-holding". This is likely to be a

particularly stressful time to those at the sharp edge.

Issue regular progress reports.

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Implementation Timeline

Depict each major step in theimplementation of the solution on a timeline.Major steps should include: development,

testing, training, initial implementation, androllout.

Consider any impacts to the organization

from a productivity or operational viewpoint.

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Contd..

Most implementation plans get dictated by the systems development

schedule because it is usually the least flexible and has the most

dependencies.

However, it is important that your team think about each solution

element, and define an implementation timeline that will maximize

benefits while having the fewest impacts on the organization.

The implementation focus will enable you to prioritize the steps in the

implementation.

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Example

For example, if the focus is to streamlinethe operation, then the priority would be to

implement the automated functions quickly. In order to help you to focus your

implementation, link your costs and benefits

to the timeline

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Effective communication

Effective communication is considered a major key

to successful BPR-related change efforts

Communication is needed throughout the change

process at all levels and for all audiences even

with those not involved directly in the re-

engineering project

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Effective communication between stakeholders inside and

outside the organization is necessary to market a BPR

programme and to ensure patience and understanding of

the structural and cultural changes needed as well as the

organization's competitive situation

Communication should take place BPR implementation

process frequently and in both directions between those in

charge of the change initiatives and those affected by

them

Communication should be open, honest, and clearespecially when discussing sensitive issues related to

change such as personnel reductions

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Success of Implementation

Following the publication of BPR by Hammer& Champy, Davenport & Short manyorganizations have successfully

implemented and achieved dramaticbenefits from BPR.

Companies such as Ford Motors, CIGNA,and Wal-Mart are some of the organizationsrecognized for successful implementation ofBPR

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THANK

YOU