km with collaboration · business-critical business-support-18-edm(enterprise document management)...

KM with Collaboration

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Today’s Agenda

Documentum 소개

ECM / KM / Collaboration

Documentum 솔루션 소개

Best Reference 소개

Q & A

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Who is Documentum?

Unique Differentiator

Unified content infrastructure powering all content applications

Founded1990 IPO

1996

Content-rich Apps Deployed

4000+

Employees1,300

Developers20,000+

Users2,500 Customers5M Contributors

100M+ Consumers

Acquisitions:Aggregation & distribution, digital asset management, collaboration,

records management

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Documentum = The Clear leader… In Enterprise Content Management (Analyst Views on Documentum Across)

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20

30

4050

60

70

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‘Documentum Takes Top PlacementMeta Group, 2002 'Ovum Evaluates Content Management'

Ovum Research, 2002

“What’s Next in Content

Management”Forrester Research

‘Content Management Adapts to Changing Climate’Yankee Group, 2002

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Documentum Customers

Process ManufacturingProcess Manufacturing High TechHigh TechDiscrete ManufacturingDiscrete Manufacturing GovernmentGovernment Financial ServicesFinancial Services

TelecomTelecom PublishingPublishing CPG & RetailCPG & RetailPharmaceuticalPharmaceutical Media & EntertainmentMedia & Entertainment

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eRoom Customers

Government

Other Notable Global Clients

Financial Services

Pharmaceutical/Biotech

Manufacturing

Professional Services

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Best Breed

•Intraspect

•Copernus

•SiteScape

•Microsoft•IBM

•

•Tomoye

•FlyPaper

•Open Text

• ThinkSmith

•Hummingbird

•divine•IntraLinks

•Endeavors

•GroupServe

• Hyperwave

•Zaplet

•Groove

•iManage

LeadersChallengers

Niche Visionaries

Completeness of Vision

Abi

lity

to E

xecu

te

•eRoom

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ECM/KM/Collaboration

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What is Content?

Unstructured content Does not fit into rows and columnsTypes of unstructured content Documents, Web pages, XML components, audio, video, medical images, scanned images, engineering drawings, enterprise reports, records, presentations, …Over 80% of enterprise content is unstructured (Fulcrum Research)

Content volume is growing by over 200% per year (Forrester Research)

Structured

Unstructured

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What is Enterprise Content Management?

Deliver

Fax

CD-Rom

Paper

Email

WirelessPortals

Desktop Authoring Tools

Web Authoring Applications

Scannedimages

Emails OtherRepositories

Create / Capture ManageChat &Discussions

Archive / Dispose

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Business Drivers for Enterprise Content Management

Enterprise Publishing Enterprise Publishing –– Any content, anywhere, Any content, anywhere, any format, anytime, any languageany format, anytime, any language

Compliance Requirements Compliance Requirements -- lower risks, lower risks, lower costslower costs

Ubiquitous Collaboration and Knowledge Ubiquitous Collaboration and Knowledge –– smarter, better, fastersmarter, better, faster

Standardization of content infrastructureStandardization of content infrastructure

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Standardizing on a Content Infrastructure

SOPs

Compliance

PortalPublishing

Marketing Archive

Newsletter

Financial Disclosure

Unified Content Services

ECM Repository

Collaborative Workspace

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ECM is a High Growth Market

1,552 1,883 1,946 2,485 3,1213,840

4,680675 637 1,149

1,473

1,880

2,335

2,849489

602

400

315

247192 218

200

164

133

105

82

71 70

$0

$1,000

$2,000

$3,000

$4,000

$5,000

$6,000

$7,000

$8,000

$9,000

2000 2001 2002 2003 2004 2005 2006

N. America W. Europe Asia/Pac. ROW

CAGR: 24%

$Millions

2,490 2,8073,425

4,377

5,533

6,828

8,331

Source: IDC August 2002

Worldwide Content Management Revenue ’00 – ‘06

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ECM is a Parallel Market to RDBMSVa

lue t

o Cu

stom

er

Evolution

Structured 1. Data2. Data management3. Transactive applications4. Suites of transactive

applications

12

3

4

Unstructured5. Unstructured content6. Content management7. Content-rich applications8. B2B, connected

56

7

8

Rise & Importance of Unstructured Content

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Components of ECM

ENTERPRISE CONTENT MANAGEMENT

CCMcollaboration

contentfixed contentrich media

EDM

documents

WCM

web

DAM ERM

DocumentsManuals

SpreadsheetsContractsDrawings

HTMLSGMLWMLXML

ImagesSoundVideo

Presentations

ProjectDiscussions

Desktop SharingOnline Meetings

ReportsRecordsScanningImaging

Final Form Storage

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KM : Brain Knowledge + Business Transaction Knowledge

지식 관리란 향후 업무 수행을 향상시킬 것으로 기대되는 정보, 경험, 선진 사례 등의 다양한

지적자산을 전조직적 차원에서 체계적이고 용이하게 창출, 수집, 관리하고 활용하는 체계

-Accenture –

Knowledge Asset : Brain Knowledge + Business Transaction Knowledge

지식 관리란 수단일 뿐 목적이 아니다. 지식 관리의 목적은 조직의 지능을 높이는 것에 있다.

조직원 개개인이 각각 배우고 다른 사람들의 아이디어를 서로 활용함으로써 조직의 IQ가

올라가는 것이다.

- Bill Gates, Business@THE SPEED OF THOUGH -

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Information & Knowledge

20%20%

Structured

80%80%

UnstructuredManualDrawingsSpecificationAnalysis ReportsVendor Documents

Letters

Transmittals

IOCs

Letters

Transmittals

IOCs

Engineering Data

BOM Data

Procurement data

Engineering Data

BOM Data

Procurement data

Administration

Profitability analysis

Administration

Profitability analysis

EDMERP

Data Warehousing

GroupWareImaging

Business-Critical

Business-Support

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EDM(Enterprise Document Management)

Document(Content) Life Cycle ManagementGeneration / Confirmation / Distribution / Application . . . . . . .

문서 생성으로부터 폐기까지 전 Life Cycle상에서 저장,검색,참조 및 활용 등을 체계적으로

할 수 있는 문서 기반의 정보에 필요한 제어를 가능하게 하는 시스템

- Delphi Group -

재사용

보관

생성 변경 승인 적용분배

폐기

인증/보안

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KM Infra

Browser, Mailbox UI

Distribution

ProcessingIntelligence

Transport(Message)

Data(Content)

Search/Retrieve, Agent, Information Mining, Filters, Collaboration

Messaging, Middleware, Workflow, WWW/Internet, Groupware

EDM, DBMS, Data Warehouse, Legacy, Intrarnet, Extranet

Publish, Push, Broadcast

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EDM Based KM 구축 효과

정보 통합을 기반으로 한 적재적소의 바른 정보 제공(Trusted Information)

Right information to the right person at the right time….globally

실시간 정보 제공

완벽한 지원체계(24x7)

Disaster recovery and contingency gained from managing electronic information

과학적이고 체계적인 인증/감독 체계 확립

Ensure compliance and regulatory requirements

정보의 재활용

Clauses in confirms, sections of equity research commentary, sections of Pitch books

운영비용 최소화

Reduces re-work and cost, process more work with fewer people in a shorter time

지식의 조직 자산화

SOP(Standard Operating Procedures) 정착 - Minimises risk if “knowledge workers” leave the organisation

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다큐멘텀 솔루션 소개

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The Documentum Solution Offering

Solutions tailored for industry requirements

Content, Compliance andCollaboration Solutions

Developer Tools and APIs

Content Services

Content Repository

Unified Content Infrastructure

Content Applications

Industry Solutions

Applications based on Documentum platform

Ready-to-Deploy technology solutions

Open, standards-based developer APIs & tools

Content services for the entire content life cycle

Repository for all types of unstructured content

Complete infrastructure for unifying people, processes, and content

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Documentum Packaged Solutions

Packaged Solutions

EDMEdition

WCM Edition

DAM Edition

Compliance Edition

Collaboration Edition

ERM Edition

Content, Compliance andCollaboration Solutions

Developer Tools and APIs

Content Services

Content Repository

Unified Content Infrastructure

Content Applications

Industry Solutions

Enterprise Document Management – Process Automation, Compound Document Management, Knowledge Base, Internal PublishingWeb Content Management – Web Publishing, Template Authoring, Site Management, Content DistributionDigital Asset Management – Rich Media Management, Media Transformations, Thumbnail & Streaming Support, Native Macintosh supportRecords Management – Physical and Electronic Records Retention, Email ArchivingCompliance – Document Control, Authentication, Controlled PrintingCollaboration – Digital Workplace, Distributed Team Support, Real Time Services

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Documentum EDM Edition

Enterprise Document ManagementSolution for automating document management processesPowerful Library Services – workflow, lifecycle, versioning, multiple levels of securityEasy to use web-based and desktop based interfacesFull integration of authoring tools such as Microsoft Office and Outlook

Knowledge Repositories

Contract Management

Centralized Content

Quality Control

Correspondence Mgmt

TYPICAL APPLICATIONS INCLUDE:

Packaged Solutions

EDMEdition

WCM Edition

DAM Edition

Compliance Edition


ERM Edition

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Documentum WCM Edition

Web Content ManagementEliminates IT/Webmaster bottlenecksIncludes template authoring and robust site management capabilitiesIncludes content delivery, caching and distribution servicesSpecialized services include global site management, multi-lingual content management, and integrated DAM capabilities

.com Sites

Retail, eCommerce Sites

Intra and Extra-net Portals

Self-Service Sites

…


Packaged Solutions

EDMEdition

WCM Edition

DAM Edition

Compliance Edition


ERM Edition

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Documentum DAM Edition

Marketing Content Mgmt.

Web and Content Publishing

Media Archive

Learning Content Mgmt.

Digital Asset ManagementTailored for managing additional rich media content – images, audio, video Specialized services include media transformations, thumbnailing, storyboarding, streaming, auto-tagging and morePowerPoint AssemblyNative authoring tool integrations –Adobe Photoshop, etc.MAC support – Web and native desktop


Packaged Solutions

EDMEdition

WCM Edition

DAM Edition

Compliance Edition


ERM Edition

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Documentum ERM Edition

Enterprise Records ManagementAutomates Retention and Records management rulesIncludes electronic and physical recordsIncludes messages - emailFully integrates with DocumentumrepositoryProvides ‘activators’ for other content repositories, i.e: FilenetIntegrated with EMC Centera

Regulatory requirements such as SOX and other rulings

Email records management

Litigation response

…


Packaged Solutions

EDMEdition

WCM Edition

DAM Edition

Compliance Edition


ERM Edition

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Documentum Compliance Edition

Content Control ManagementControls content processesProvides authentication and audit trail servicesControls print servicesHas been extended for 21 CFR Part 11 (GxPharma) + DOD5015

Corporate Governance & ComplianceSecure collaborationControls & policies repositoryDefined workflows & lifecycleRecords Management

eSubmissions

SOPs

Internal and External Audits

Sarbanes-Oxley Act of 2002

Regulatory Control and Compliance


Packaged Solutions

EDMEdition

WCM Edition

DAM Edition

Compliance Edition


ERM Edition

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Documentum Collaboration Edition

Extended Enterprise CollaborationSupports ad hoc, project, and extended team collaborationExtends to easily include external partnersProvides integration to shared repository for central management on contentSpecialized services include team collaboration, chat, discussion, projects, virtual whiteboard and more

Project collaboration

Product development

Early Discovery

Client Engagements

…


Packaged Solutions

EDMEdition

WCM Edition

DAM Edition

Compliance Edition


ERM Edition

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Content Management & Collaboration: A Natural Convergence

Collaboration puts content in contextMakes content actionable, relevant and work specific

Ties together unstructured and structured work processesFrom creative, dynamic pursuits to automated processes

Content is often the input to and output from collaborationNeed a way to manage content as a knowledge asset

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제일 은행 사례

기존산출물의 저장 관리 :

지식의 효율적 관리

조직의 강화 / 이익 증대

보안 유지하의 변경 작업 용이

지리적 분산의 장애 요소 제거 :

협업 과정을 통한 공동의 프로젝트를 저장, 관리

웹상에서의 회의를 통한 프로젝트의 공유, 수정 및 실행

뛰어난 협업과 편리한 사용방법 :

프로젝트에 따른 멤버관리

실무진과 경영진의 Co-work

효율적인 지식관리 :

정보의 다양한 저장형태

업무절차 정립 및 공동의 저장방식과

관리 방식 제공

기존지식의 재활용 극대화

업무의 효율화 :

프로젝트 관리 프로세스의 간소화

과거 프로젝트 참여 노하우의 공동 경험 지원