RTF Template

HSBB Order Job Sheet

Page of 1

Order Details

Order No.:1-10514632604State:SELANGOR

Order Type :New InstallPTT:ST

Created Date/Time:05/28/2015 16:25:57Zone Name:ZONE GOMBAK

Submit Date/Time:05/28/2015 16:27:00Exchange:SET

Appt Start Date/Time:07/15/2015 14:30:00Terminate Streamyx Flag:N

Appt End Date/Time:07/15/2015 17:00:00Streamyx Login:

Est. Installation Duration:1 working dayTerminate POTS/DEL Flag:N

HSBA BTU Flag:NPOTS/DEL No.:

Priority:P04

Sensitive Flag:Non-VIP

Smart Project Name :

Residential Gateway (RG):Hybrid STB Tagging:

Y

Subscription Details

Sales Personnel:- Monthly subscription:RM 249

Outlet Name:Activation / Deposit:RM 10

Product Name:VIP 20

Product/Service Details:

Product / ServiceService IDPassword

VIP 20

TM WiFikuantian1983

Residential Voice60340321319288560

InfoBlast kuantian1983@unifi.my

Residential High Speed Internet

Residential Internet Security

High Speed Internet - Residential - 20 Mbps kuantian1983@unifiTPFMz2mRRmb8R

One Time Charge

HyppTV Residentialkuantian1983@iptvqawMzvrKwSmj

120GB Monthly Download Volume

Customer Profile

Account Name:LAM KUAN TIANBilling Address:31-2 2

Contact Name:MR LAMJALAN PRIMA SETAPAK 3 PRIMA SETAPAK

Primary Customer ID:830528-08-533753000 KUALA LUMPUR WILAYAH PERSEKUTUAN

Contact Phone No.:0182684269MALAYSIA

Contact E-mail:kuantian1983@gmail.comInstallation Address:2 31-2

Segment Group:ConsumerJALAN PRIMA SETAPAK 3 PRIMA SETAPAK

53000 KUALA LUMPUR WILAYAH PERSEKUTUAN

MALAYSIA

Network Details

Platform:FTTHPort_Out:IN

Premise Type:THREE STOREY SHOP HOUSEShelf:

UG Flag:Slot:1

Cabinet ID:SET-1-3GETNF4-002Port_Hum_ID:05OUT

Vendor:

OPCOMSDF VBLOCK:

DP Type:SDF VPAIR:

BTU Indicator:NewSDF VBLOCK OUT:

OLT/NE Name:SET_C017_DP0016SDF VPAIR OUT:

OLT/NE ID:HyppTV Hospitality BTU Flag:0

Cabinet Location:

TypeServicesONU DetailsNew BTU Flag

VLAN IdVLAN PortData PortPassword

High Speed InternetLH101784708050010003210974Y

VoiceLV1017847077400

HyppTVLT1017847083600

HyppTV - Hospitality

Notes

Created by

Note

Created Date/Time

X1103359

fast trackDate & Time:5:07 PM 29/05/2015Name:LAM KUAN TIANOrder Num:1-10514632604Contact number:MR LAMORDER SUSPECT FRAUD -engage tone-session not detected , Query Streamyx Session Result for: kuantian1983@unifi BRAS IP Acct Session ID Time Framed IP Address MAC Address Calling Station Total Connect Time Ping No result available next agent please check the connection 1st before call customer if have session please email to zft for verification done by Aainaa

05/29/2015 17:07:21

X1003653

FT date: 4:21 PM 17/06/2015order : 1-10514632604customer : LAM KUAN TIANcontact : 0182684269 language : Bahasa Melayu Description;-suspect fraud-order unscheduled by TS21251-appointment RA to 29/06/2015 PM slot-cust adress; 31-22JALANPRIMA SETAPAK 3PRIMA SETAPAK53000KUALA LUMPURQuery Streamyx Session Result for: kuantian1983@unifiBRAS IP Acct Session ID Time Framed IP Address MAC Address Calling Station Total Connect Time Ping No result available outcome and comment;customer unreacheableBy Bella

06/17/2015 16:26:51

X1307155

Order Number1-10514632604PackageVIP 20Access TypeFTTHMobile Number0182684269Call StatusUnreachableCSR NameDIYANA Call TimeContact NameLAM KUAN TIANrna-1st attempt at 5:32 PM 10/06/2015

06/10/2015 17:36:23

X1303237

CC 3rd attempt at 3:34 PM 12/07/2015 rna till endOrder Number1-10514632604PackageVIP 20Access TypeFTTHMobile Number0182684269Call StatusUnreachable & SMS SentCSR NameRiezSMS ScriptDear Valued Customer, Please be informed that your UniFi installation will be held on 15/07/2015 Morning session (9:30am-12:30pm)Please prepare multiple extension cord.Please check the Confirmation Slip at your preferred e-mail address to verify the details. Please be informed that, RM200 will be charged, if installation is deferred within 24 hours before the installation date. Please be informed that account owner or the authorized representative must be present throughout the installation period.Installation will not proceeded if your premise is under renovation.Any optional Installation should be borne by customer and to be directly paid to contactor.For Residential package, please prepare Television for HYPP TV testingCustomer Name : LAM KUAN TIANOrder Number : 1-10514632604Installation AddressFloor Number : 2House/Unit/Lot : 31-2Building Name : -Street Type : JALANStreet Name : PRIMA SETAPAK 3Section : PRIMA SETAPAKPostal Code : 53000City : KUALA LUMPURPlease feel free to call our hotline number 100 1-300-88-8123 (press no. 2 and press 1 for Installation) or refer to our website for any enquiries.

07/12/2015 15:33:55

X1303237

CC 1st attempt at 2:12 PM 12/07/2015 rna till endCC 2nd attempt at 2:13 PM 12/07/2015 rna till endQuery Streamyx Session Result for: kuantian1983@unifiBRAS IP Acct Session ID Time Framed IP Address MAC Address Calling Station Total Connect Time Ping No result available

07/12/2015 14:12:28

X1412023

cc 1st attempt at: 5:29 PM 25/06/2015CALL STATUS : Unreachable ::::::::::::::::::::::::::::::::::::::::::::::::ORDER NO:1-10514632604CUST NAME:LAM KUAN TIANCONT NUMBER:0182684269 MR LAMIC/PP/CRN:830528-08-5337EMAIL ADD :kuantian1983@gmail.comBUILDING TYPE:FTTHAPPOINMENT DATE & TIME: 29/06/2015 01:30 PM CC Call- Call ringing until voice mail CC done by,MASAYU / TMUC OB

06/25/2015 17:35:01