lampiran 1 daftar pertanyaan untuk 30 responden … file3. perawatan di rumah cantik citra no...
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Lampiran 1
DAFTAR PERTANYAAN UNTUK 30 RESPONDEN
KONSUMEN YANG MELAKUKAN PERAWATAN DI RUMAH CANTIK
CITRA JAKARTA.
Dengan Hormat,
Saya adalah Mahasiswa Fakultas ekonomi Manajemen Konsentrasi
Pemasaran Universitas Esa Unggul tingkat akhir, saya sedang melakuakan penelitian
mengenai Pengaruh Bauran Pemasaran (7P) Terhadap Kepuasan Konsumen Serta
Dampak Terhadap Loyalitas Di Rumah Cantik Citra Jakarta. Penelitian ini saya
ajukan sebagai skripsi, yang merupakan salah satu syarat guna memperoleh gelar
kesarjanaan di fakultas ekonomi Universitas Esa Unggul Jakarta Barat.
Untuk itu, saya mengharapkan kesediaan dari saudara/i sekalian untuk
menjawab pertanyaan kuisioner ini sesuai dengan petunjuk yang sudah ada, semua
informasi yang anda berikan akan dijamin kerahasiaannya dan hanya digunakan
untuk tujuan penelitian ini.
Atas kesediaan saudara/i sekalian dalam menjawab kuisioner ini, saya
ucapkan terimakasih.
Jakarta, Desember 2012
Hasnawiah
A. Data Responden
Berikan tanda silang (X) untuk jawaban anda.
1) Berapa usia anda ?
a. 17 22
b. 23 28
c. 29 34
d. > 35
2) Apa pendidikan terakhir anda ?
a. SLTP
b. SLTA
c. PERGURUAN TINGGI
d. LAINNYA.
3) Berapa kali Anda pernah merasakan semua produk perawatan di
Rumah Cantik Citra di Jakarta dalam 1 bulan ?
a. 3 X
b. 4 X
c. 5 X
d. 6 X
4) Berapa pendapatan anda dalam 1 bulan ?
a. > 1.500.000
b. Rp 2.000.000 Rp 3.000.000
c. Rp 3.500.000 Rp 4.000.000
d. > 5.000.000
5) Pekerjaan ?
a. Pelajar.
b. Mahasiswa/i.
c. Karyawan.
d. Dll.
B. Berikan tanda silang ( X ) untuk pertanyaan yang sesuai dengan pendapat
Anda!
Keterangan :
STB = Sangat Tidak Baik
TB = Tidak Baik
CB = Cukup Baik
B = Baik
SB = Sangat Baik
STP = Sangat Tidak Puas
TP = Tidak Puas
CP = Cukup Puas
P = Puas
SP = Sangat Puas
STL = Sangat Tidak Loyal
TL = Tidak Loyal
CL = Cukup Loyal
L = Loyal
SL = Sangat Loyal
Apakah faktor faktor di bawah ini dapat mempengaruhi Anda untuk melakukan
perawatan di Rumah Cantik Citra Jakarta :
A. Bauran Pemasaran
No Pertanyaan Pilihan Jawaban
STB TB CB B SB
1. Kualitas perawatan sangat baik
2. Kualitas perawatan yang diberikan membuat saya merasa lebih percaya diri setelah melakukan perawatan
3. Perawatan di Rumah Cantik Citra terjamin kebersihan ruangannya
4. Perawatan di Rumah Cantik Citra terjamin kerapihan ruangannya
5. Tingkat harga yang ditawarkan pada tiap jenis perawatannya sangat mudah dijangkau oleh kalangan menengah khususnya yang masih sekolah
6. Tingkat harga yang ditawarkan Rumah Cantik Citra lebih murah dibandingkan dengan pesaing
7. Harga sesuai dengan tiap jenis perawatan yang ditawarkan
8. Harga sesuai dengan kenyamanan saya pada saat melakukan perawatan
9. Lokasi Rumah Cantik Citra sulit dijangkau
10. Lokasi Rumah Cantik Citra berada di daerah terpencil
11 Rumah Cantik Citra hanya mudah dijangkau oleh kendaraan pribadi
12. Rumah Cantik Citra sering dilalui dengan transportasi angkutan umum
13. Iklan Rumah Cantik Citra sangat menarik
14. Setelah melihat iklan Rumah Cantik Citra membuat saya berminat untuk melakukan perawatan di Rumah Cantik Citra
15. Informasi yang diberikan melalui spanduk sangatlah jelas
16. Spanduk sangat menarik
17. Karyawan Rumah Cantik Citra selalu ramah pada setiap pengunjung yang datang
18. Karyawan Rumah Cantik Citra selalu membuat saya merasa nyaman ketika melakukan perawatan
19. Desain dekorasi ruangan tampak lebih indah
20. Saat saya berada di ruangan perawatan membuat saya merasa lebih nyaman
21. Tempat parkir yang disediakan sangat luas
22. Tempat parkir terjaga keamanannya
23. Kegiatan perawatan yang diberikan menginspirasi saya tentang keseimbangan antara tubuh dan kulit
24. Setelah melakukan rangkaian kegiatan perawatan membuat saya ingin tampil secara fisik, jiwa, dan raga
25. Pembayaran dilakukan pada setiap habis perawatan memakan waktu lama
26. Proses pembayaran menggunakan ATM akan membuat saya merasa lebih mudah melakukan pembayaran
B. Kepuasan
No Pertanyaan Pilihan Jawaban
STP TP CP P SP
1. Pelayanan di Rumah Cantik Citra lebih memuaskan dibanding di tempat perawatan lainnya
2. Saya merasa puas dengan kehandalan proses pelayanan yang diberikan Rumah Cantik Citra
3. Kemampuan berkomunikasi karyawan saat melayani konsumen dengan ramah menjadi nilai keterpuasan tersendiri buat saya
4. Saya merasa puas dengan sopan santun para karyawan saat melayani konsumen
5. Saya merasa puas dengan kecepatan pelayanan saat pembayaran
6. Saya merasa puas atas penaganan keluhan yang cepat dan tanggap
7. Saya merasa puas atas perhatian karyawan yang tulus terhadap para konsumen
8. Saya merasa puas dengan kemampuan karyawan dalam memahami keinginan konsumen
9. Saya merasa puas dengan kebersihan ruangan perawatan
10. Saya merasa puas dengan kelengkapan produk yang dijual
C. Loyalitas
No Pertanyaan Pilihan Jawaban
STL TL CL L SL
1. Saya akan tetap melakukan perawatan di Rumah Cantik Citra apabila harga berubah menjadi mahal
2. Saya akan tetap membeli produk di Rumah Cantik Citra walaupun di tempat lain lebih murah
3. Saya akan tetap selalu melakukan perawatan walaupun nantinya pindah lokasi lebih jauh
4. Saya akan tetap melakukan perawatan di Rumah Cantik Citra meskipun para pesaing sedang melakukan promosi besar-besaran
5. Saya akan selalu menjadi pelanggan setia Rumah Cantik Citra
6. Saya akan selalu menggunakan produk-produk dari Rumah Cantik Citra
7. Saya bangga telah merasakan perawatan Rumah Cantik Citra
8. Saya bangga dengan kualitas produk di Rumah Cantik Citra
9. Saya ingin menjadi member dan menjelaskan tentang Rumah Cantik Citra kepada konsumen yang masih melakukan perawatan di tempat lain
10. Saya akan merekomendasikan Rumah Cantik Citra pada orang lain (teman atau kerabat)
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CORRELATIONS
/VARIABLES=P1 P2 P3 P4 P5 P6 P7 P8 P9 P10 P11 P12 P13 P14 P15 P16 P17 P18 P19 P20 P21 P22 P23 P24 P25 P26 TOTAL
/PRINT=TWOTAIL NOSIG
/MISSING=PAIRWISE.
Cor
rela
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Not
es
Out
put C
reat
ed
01-F
eb-2
013
08:1
8:39
Com
men
ts
Inpu
t A
ctiv
e D
atas
et
Dat
aSet
0
Filte
r <n
one>
Wei
ght
<non
e>
Spl
it Fi
le
<non
e>
N o
f Row
s in
Wor
king
Dat
a Fi
le
30
Mis
sing
Val
ue H
andl
ing
Def
initi
on o
f Mis
sing
U
ser-
defin
ed m
issi
ng v
alue
s ar
e tre
ated
as
mis
sing
.
Cas
es U
sed
Sta
tistic
s fo
r eac
h pa
ir of
var
iabl
es a
re b
ased
on a
ll th
e ca
ses
with
val
id d
ata
for t
hat p
air.
Syn
tax
CO
RR
ELA
TIO
NS
/V
AR
IAB
LES
=P1
P2
P3
P4
P5
P6
P7
P8 P
9
P10
P11
P12
P13
P14
P15
P16
P17
P18
P19
P20
P21
P22
P23
P24
P25
P26
TO
TAL
/P
RIN
T=TW
OTA
IL N
OS
IG
/M
ISS
ING
=PA
IRW
ISE
.
Res
ourc
es
Pro
cess
or T
ime
0:00
:00.
047
Ela
psed
Tim
e 0:
00:0
0.04
7
[DataSet0]
Cor
rela
tions
P1
P2
P3
P4
P5
P6
P7
P8
P9
P10
P
11
P12
P
13
P14
P
15
P16
P
17
P18
P
19
P20
P
21
P22
P
23
P24
P
25
P26
TOTA L
P1
Pea
rson
Cor
rela
tion
1 ,4
44*
,161
,3
98*
,202
,1
46
,022
,1
55
,044
,0
24
,220
,4
44*
,044
,1
24
,155
,2
77
,450
* ,0
22
,284
,1
01
,258
,2
73
,146
,2
71
,349
,3
98*
,543
**
Sig
. (2-
taile
d)
,0
14
,395
,0
30
,283
,4
41
,908
,4
14
,817
,8
99
,242
,0
14
,817
,5
14
,414
,1
39
,013
,9
08
,129
,5
94
,168
,1
45
,441
,1
47
,059
,0
30
,002
N
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
P2
Pea
rson
Cor
rela
tion
,444
* 1
,217
,5
39**
,013
,1
45
,138
,3
20
,285
,3
64*
,023
1,
000**
,2
85
,132
,3
20
,278
,4
64**
,138
,6
19**
,257
,1
44
,429
* ,1
45
,358
,1
48
,539
**
,716
**
Sig
. (2-
taile
d)
,014
,249
,0
02
,945
,4
43
,467
,0
85
,126
,0
48
,906
,0
00
,126
,4
87
,085
,1
37
,010
,4
67
,000
,1
70
,449
,0
18
,443
,0
52
,435
,0
02
,000
N
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
P3
Pea
rson
Cor
rela
tion
,161
,2
17
1 ,0
68
,298
,0
85
,148
,3
19
-,222
,4
13*
,193
,2
17
-,222
-,1
27
,319
,0
98
,179
,1
48
,332
,3
79*
,278
,2
01
,085
,2
04
,086
,0
68
,413
*
Sig
. (2-
taile
d)
,395
,2
49
,7
21
,110
,6
55
,436
,0
85
,237
,0
23
,307
,2
49
,237
,5
04
,085
,6
05
,343
,4
36
,073
,0
39
,137
,2
87
,655
,2
80
,650
,7
21
,023
N
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
P4
Pea
rson
Cor
rela
tion
,398
* ,5
39**
,068
1
,178
-,0
65
,116
,1
37
,191
,0
56
-,041
,5
39**
,191
,3
01
,137
,1
74
,238
,1
16
,350
,3
39
,247
,3
78*
-,065
,0
62
,387
* 1,
000**
,5
52**
Sig
. (2-
taile
d)
,030
,0
02
,721
,346
,7
34
,541
,4
71
,312
,7
67
,828
,0
02
,312
,1
06
,471
,3
58
,205
,5
41
,058
,0
67
,188
,0
40
,734
,7
46
,034
,0
00
,002
N
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
P5
Pea
rson
Cor
rela
tion
,202
,0
13
,298
,1
78
1 ,1
22
,564
**
,457
* -,0
80
,188
,4
14*
,013
-,0
80
,098
,4
57*
,009
-,1
16
,564
**
,073
,3
06
,469
**
,056
,1
22
,091
,3
99*
,178
,4
83**
Sig
. (2-
taile
d)
,283
,9
45
,110
,3
46
,5
22
,001
,0
11
,676
,3
19
,023
,9
45
,676
,6
07
,011
,9
63
,542
,0
01
,701
,1
00
,009
,7
70
,522
,6
31
,029
,3
46
,007
N
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
P6
Pea
rson
Cor
rela
tion
,146
,1
45
,085
-,0
65
,122
1
,300
,1
88
,318
,2
55
,483
**
,145
,3
18
-,181
,1
88
,273
,2
15
,300
-,2
19
-,342
,1
85
-,037
1,
000**
,6
06**
,330
-,0
65
,477
**
Sig
. (2-
taile
d)
,441
,4
43
,655
,7
34
,522
,108
,3
19
,086
,1
73
,007
,4
43
,086
,3
37
,319
,1
45
,254
,1
08
,245
,0
65
,328
,8
46
,000
,0
00
,075
,7
34
,008
N
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
P7
Pea
rson
Cor
rela
tion
,022
,1
38
,148
,1
16
,564
**
,300
1
,429
* ,2
08
,429
* ,5
85**
,138
,2
08
,109
,4
29*
-,166
-,1
30
1,00
0**
,286
,1
23
,584
**
-,024
,3
00
,022
,2
60
,116
,5
48**
Sig
. (2-
taile
d)
,908
,4
67
,436
,5
41
,001
,1
08
,0
18
,271
,0
18
,001
,4
67
,271
,5
65
,018
,3
80
,495
,0
00
,126
,5
17
,001
,8
99
,108
,9
07
,165
,5
41
,002
N
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
P8
Pea
rson
Cor
rela
tion
,155
,3
20
,319
,1
37
,457
* ,1
88
,429
* 1
,053
,1
09
,332
,3
20
,053
,2
59
1,00
0**
-,071
-,0
05
,429
* ,1
21
,519
**
,125
,1
78
,188
,1
76
,362
* ,1
37
,592
**
Sig
. (2-
taile
d)
,414
,0
85
,085
,4
71
,011
,3
19
,018
,782
,5
66
,073
,0
85
,782
,1
67
,000
,7
08
,977
,0
18
,524
,0
03
,511
,3
46
,319
,3
52
,049
,4
71
,001
N
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
P9
Pea
rson
Cor
rela
tion
,044
,2
85
-,222
,1
91
-,080
,3
18
,208
,0
53
1 ,4
22*
,190
,2
85
1,00
0**
,110
,0
53
-,173
-,0
65
,208
-,0
29
-,023
-,1
12
-,291
,3
18
,202
,0
00
,191
,3
09
Sig
. (2-
taile
d)
,817
,1
26
,237
,3
12
,676
,0
86
,271
,7
82
,0
20
,315
,1
26
,000
,5
64
,782
,3
62
,733
,2
71
,880
,9
03
,557
,1
19
,086
,2
85
1,00
0 ,3
12
,096
N
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
P10
P
ears
on
Cor
rela
tion
,024
,3
64*
,413
* ,0
56
,188
,2
55
,429
* ,1
09
,422
* 1
,217
,3
64*
,422
* ,0
05
,109
,0
89
,187
,4
29*
,315
,1
48
,172
,0
25
,255
,2
90
-,048
,0
56
,503
**
Sig
. (2-
taile
d)
,899
,0
48
,023
,7
67
,319
,1
73
,018
,5
66
,020
,248
,0
48
,020
,9
81
,566
,6
40
,324
,0
18
,090
,4
34
,363
,8
97
,173
,1
20
,802
,7
67
,005
N
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
P11
P
ears
on
Cor
rela
tion
,220
,0
23
,193
-,0
41
,414
* ,4
83**
,585
**
,332
,1
90
,217
1
,023
,1
90
-,095
,3
32
-,142
-,1
13
,585
**
-,050
,2
61
,351
-,3
16
,483
**
,088
,1
76
-,041
,4
29*
Sig
. (2-
taile
d)
,242
,9
06
,307
,8
28
,023
,0
07
,001
,0
73
,315
,2
48
,9
06
,315
,6
17
,073
,4
53
,553
,0
01
,794
,1
64
,057
,0
89
,007
,6
45
,353
,8
28
,018
N
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
P12
P
ears
on
Cor
rela
tion
,444
* 1,
000**
,2
17
,539
**
,013
,1
45
,138
,3
20
,285
,3
64*
,023
1
,285
,1
32
,320
,2
78
,464
**
,138
,6
19**
,257
,1
44
,429
* ,1
45
,358
,1
48
,539
**
,716
**
Sig
. (2-
taile
d)
,014
,0
00
,249
,0
02
,945
,4
43
,467
,0
85
,126
,0
48
,906
,126
,4
87
,085
,1
37
,010
,4
67
,000
,1
70
,449
,0
18
,443
,0
52
,435
,0
02
,000
N
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
P13
P
ears
on
Cor
rela
tion
,044
,2
85
-,222
,1
91
-,080
,3
18
,208
,0
53
1,00
0**
,422
* ,1
90
,285
1
,110
,0
53
-,173
-,0
65
,208
-,0
29
-,023
-,1
12
-,291
,3
18
,202
,0
00
,191
,3
09
Sig
. (2-
taile
d)
,817
,1
26
,237
,3
12
,676
,0
86
,271
,7
82
,000
,0
20
,315
,1
26
,5
64
,782
,3
62
,733
,2
71
,880
,9
03
,557
,1
19
,086
,2
85
1,00
0 ,3
12
,096
N
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
P14
P
ears
on
Cor
rela
tion
,124
,1
32
-,127
,3
01
,098
-,1
81
,109
,2
59
,110
,0
05
-,095
,1
32
,110
1
,259
-,4
57*
-,046
,1
09
,327
,1
79
-,137
,1
40
-,181
,0
47
,028
,3
01
,177
Sig
. (2-
taile
d)
,514
,4
87
,504
,1
06
,607
,3
37
,565
,1
67
,564
,9
81
,617
,4
87
,564
,167
,0
11
,811
,5
65
,078
,3
45
,470
,4
59
,337
,8
04
,882
,1
06
,349
N
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
P15
P
ears
on
Cor
rela
tion
,155
,3
20
,319
,1
37
,457
* ,1
88
,429
* 1,
000**
,0
53
,109
,3
32
,320
,0
53
,259
1
-,071
-,0
05
,429
* ,1
21
,519
**
,125
,1
78
,188
,1
76
,362
* ,1
37
,592
**
Sig
. (2-
taile
d)
,414
,0
85
,085
,4
71
,011
,3
19
,018
,0
00
,782
,5
66
,073
,0
85
,782
,1
67
,7
08
,977
,0
18
,524
,0
03
,511
,3
46
,319
,3
52
,049
,4
71
,001
N
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
P16
P
ears
on
Cor
rela
tion
,277
,2
78
,098
,1
74
,009
,2
73
-,166
-,0
71
-,173
,0
89
-,142
,2
78
-,173
-,4
57*
-,071
1
,416
* -,1
66
-,063
-,1
35
,165
,2
85
,273
,3
68*
,389
* ,1
74
,294
Sig
. (2-
taile
d)
,139
,1
37
,605
,3
58
,963
,1
45
,380
,7
08
,362
,6
40
,453
,1
37
,362
,0
11
,708
,022
,3
80
,739
,4
76
,384
,1
26
,145
,0
45
,034
,3
58
,115
N
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
P17
P
ears
on
Cor
rela
tion
,450
* ,4
64**
,179
,2
38
-,116
,2
15
-,130
-,0
05
-,065
,1
87
-,113
,4
64**
-,065
-,0
46
-,005
,4
16*
1 -,1
30
,209
-,0
19
,046
,5
52**
,215
,4
34*
,051
,2
38
,396
*
Sig
. (2-
taile
d)
,013
,0
10
,343
,2
05
,542
,2
54
,495
,9
77
,733
,3
24
,553
,0
10
,733
,8
11
,977
,0
22
,4
95
,268
,9
20
,807
,0
02
,254
,0
17
,791
,2
05
,030
N
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
P18
P
ears
on
Cor
rela
tion
,022
,1
38
,148
,1
16
,564
**
,300
1,
000**
,4
29*
,208
,4
29*
,585
**
,138
,2
08
,109
,4
29*
-,166
-,1
30
1 ,2
86
,123
,5
84**
-,024
,3
00
,022
,2
60
,116
,5
48**
Sig
. (2-
taile
d)
,908
,4
67
,436
,5
41
,001
,1
08
,000
,0
18
,271
,0
18
,001
,4
67
,271
,5
65
,018
,3
80
,495
,126
,5
17
,001
,8
99
,108
,9
07
,165
,5
41
,002
N
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
P19
P
ears
on
Cor
rela
tion
,284
,6
19**
,332
,3
50
,073
-,2
19
,286
,1
21
-,029
,3
15
-,050
,6
19**
-,029
,3
27
,121
-,0
63
,209
,2
86
1 ,2
34
,282
,4
34*
-,219
,1
85
-,074
,3
50
,449
*
Sig
. (2-
taile
d)
,129
,0
00
,073
,0
58
,701
,2
45
,126
,5
24
,880
,0
90
,794
,0
00
,880
,0
78
,524
,7
39
,268
,1
26
,2
14
,131
,0
17
,245
,3
27
,696
,0
58
,013
N
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
P20
P
ears
on
Cor
rela
tion
,101
,2
57
,379
* ,3
39
,306
-,3
42
,123
,5
19**
-,023
,1
48
,261
,2
57
-,023
,1
79
,519
**
-,135
-,0
19
,123
,2
34
1 ,0
66
,059
-,3
42
-,130
,0
12
,339
,3
42
Sig
. (2-
taile
d)
,594
,1
70
,039
,0
67
,100
,0
65
,517
,0
03
,903
,4
34
,164
,1
70
,903
,3
45
,003
,4
76
,920
,5
17
,214
,728
,7
56
,065
,4
95
,950
,0
67
,065
N
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
P21
P
ears
on
Cor
rela
tion
,258
,1
44
,278
,2
47
,469
**
,185
,5
84**
,125
-,1
12
,172
,3
51
,144
-,1
12
-,137
,1
25
,165
,0
46
,584
**
,282
,0
66
1 ,2
47
,185
-,0
18
,297
,2
47
,460
*
Sig
. (2-
taile
d)
,168
,4
49
,137
,1
88
,009
,3
28
,001
,5
11
,557
,3
63
,057
,4
49
,557
,4
70
,511
,3
84
,807
,0
01
,131
,7
28
,1
88
,328
,9
25
,112
,1
88
,010
N
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
P22
P
ears
on
Cor
rela
tion
,273
,4
29*
,201
,3
78*
,056
-,0
37
-,024
,1
78
-,291
,0
25
-,316
,4
29*
-,291
,1
40
,178
,2
85
,552
**
-,024
,4
34*
,059
,2
47
1 -,0
37
,251
,1
51
,378
* ,3
74*
Sig
. (2-
taile
d)
,145
,0
18
,287
,0
40
,770
,8
46
,899
,3
46
,119
,8
97
,089
,0
18
,119
,4
59
,346
,1
26
,002
,8
99
,017
,7
56
,188
,846
,1
81
,426
,0
40
,042
N
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
P23
P
ears
on
Cor
rela
tion
,146
,1
45
,085
-,0
65
,122
1,
000**
,3
00
,188
,3
18
,255
,4
83**
,145
,3
18
-,181
,1
88
,273
,2
15
,300
-,2
19
-,342
,1
85
-,037
1
,606
**
,330
-,0
65
,477
**
Sig
. (2-
taile
d)
,441
,4
43
,655
,7
34
,522
,0
00
,108
,3
19
,086
,1
73
,007
,4
43
,086
,3
37
,319
,1
45
,254
,1
08
,245
,0
65
,328
,8
46
,0
00
,075
,7
34
,008
N
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
P24
P
ears
on
Cor
rela
tion
,271
,3
58
,204
,0
62
,091
,6
06**
,022
,1
76
,202
,2
90
,088
,3
58
,202
,0
47
,176
,3
68*
,434
* ,0
22
,185
-,1
30
-,018
,2
51
,606
**
1 ,1
80
,062
,5
26**
Sig
. (2-
taile
d)
,147
,0
52
,280
,7
46
,631
,0
00
,907
,3
52
,285
,1
20
,645
,0
52
,285
,8
04
,352
,0
45
,017
,9
07
,327
,4
95
,925
,1
81
,000
,341
,7
46
,003
N
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
P25
P
ears
on
Cor
rela
tion
,349
,1
48
,086
,3
87*
,399
* ,3
30
,260
,3
62*
,000
-,0
48
,176
,1
48
,000
,0
28
,362
* ,3
89*
,051
,2
60
-,074
,0
12
,297
,1
51
,330
,1
80
1 ,3
87*
,500
**
Sig
. (2-
taile
d)
,059
,4
35
,650
,0
34
,029
,0
75
,165
,0
49
1,00
0 ,8
02
,353
,4
35
1,00
0 ,8
82
,049
,0
34
,791
,1
65
,696
,9
50
,112
,4
26
,075
,3
41
,0
34
,005
N
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
P26
P
ears
on
Cor
rela
tion
,398
* ,5
39**
,068
1,
000**
,1
78
-,065
,1
16
,137
,1
91
,056
-,0
41
,539
**
,191
,3
01
,137
,1
74
,238
,1
16
,350
,3
39
,247
,3
78*
-,065
,0
62
,387
* 1
,552
**
Sig
. (2-
taile
d)
,030
,0
02
,721
,0
00
,346
,7
34
,541
,4
71
,312
,7
67
,828
,0
02
,312
,1
06
,471
,3
58
,205
,5
41
,058
,0
67
,188
,0
40
,734
,7
46
,034
,002
N
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
TOT
AL
Pea
rson
Cor
rela
tion
,543
**
,716
**
,413
* ,5
52**
,483
**
,477
**
,548
**
,592
**
,309
,5
03**
,429
* ,7
16**
,309
,1
77
,592
**
,294
,3
96*
,548
**
,449
* ,3
42
,460
* ,3
74*
,477
**
,526
**
,500
**
,552
**
1
Sig
. (2-
taile
d)
,002
,0
00
,023
,0
02
,007
,0
08
,002
,0
01
,096
,0
05
,018
,0
00
,096
,3
49
,001
,1
15
,030
,0
02
,013
,0
65
,010
,0
42
,008
,0
03
,005
,0
02
N
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
*. C
orre
latio
n is
sig
nific
ant a
t the
0.0
5 le
vel (
2-ta
iled)
.
**. C
orre
latio
n is
sig
nific
ant a
t the
0.0
1 le
vel (
2-ta
iled)
.
A. T
AB
ULA
SI
PER
TAN
YA
AN
BA
UR
AN
PEM
ASA
RA
N
Res
pond
en
P1
P2
P3
P4
P5
P6
P7
P8
P9
P10
P11
P12
P13
P14
P15
P16
P17
P18
P19
P20
P21
P22
P23
P24
P25
P26
TOTA
L
1 5
4 5
5 5
4 4
5 4
4 4
4 4
5 5
4 4
4 4
5 4
4 4
4 5
5 11
4
2 5
4 5
4 5
3 4
4 4
5 4
4 4
5 4
2 4
4 5
5 4
4 3
3 2
4 10
4
3 3
3 4
4 5
5 5
3 4
5 4
3 4
4 3
3 4
5 4
2 5
4 5
4 4
4 10
3
4 5
5 5
5 4
5 4
3 5
5 4
5 5
3 3
5 4
4 5
4 5
4 5
5 4
5 11
6
5 4
4 5
4 4
3 4
3 4
5 3
4 4
4 3
5 4
4 5
3 4
4 3
3 4
4 10
1
6 3
4 4
5 4
4 5
4 5
5 5
4 5
5 4
2 3
5 4
5 4
3 4
2 3
5 10
6
7 5
5 5
4 4
5 5
5 5
5 5
5 5
5 5
2 4
5 5
4 5
4 5
4 4
4 11
9
8 5
5 4
5 5
5 5
4 5
5 5
5 5
5 4
4 5
5 5
4 5
5 5
5 4
5 12
4
9 5
5 4
5 4
4 4
4 5
5 5
5 5
4 4
4 5
4 4
5 4
4 4
4 4
5 11
5
10
5 4
5 5
5 4
4 4
4 4
4 4
4 4
4 5
4 4
4 4
5 5
4 4
4 5
112
11
5 4
5 5
5 4
4 4
4 4
4 4
4 5
4 4
4 4
4 5
5 4
4 4
5 5
113
12
3 5
5 4
5 5
4 5
4 5
4 5
4 4
5 5
4 4
4 4
4 4
5 5
4 4
114
13
4 4
4 4
4 5
4 4
5 4
4 4
5 4
4 3
4 4
4 3
4 4
5 5
3 4
106
14
3 4
4 4
4 3
4 4
4 4
4 4
4 5
4 2
3 4
5 5
4 4
3 4
3 4
100
15
5 4
4 4
4 4
4 4
5 5
4 4
5 4
4 3
4 4
4 4
3 4
4 4
4 4
106
16
4 4
5 3
4 5
5 5
4 5
5 4
4 3
5 5
4 5
4 4
5 4
5 4
4 3
112
17
4 4
5 4
5 4
4 4
4 4
5 4
4 3
4 3
4 4
4 5
5 4
4 2
4 4
105
18
5 4
5 4
5 5
4 5
4 5
5 4
4 4
5 5
4 4
4 5
4 4
5 5
4 4
116
19
4 4
5 4
4 5
4 4
4 4
5 4
4 5
4 3
4 4
5 4
3 4
5 5
4 4
109
20
5 5
5 5
4 4
4 5
5 4
4 5
5 5
5 2
4 4
5 4
4 4
4 4
4 5
114
21
3 2
4 3
3 5
3 3
5 4
4 2
5 4
3 3
4 3
2 3
3 3
5 4
3 3
89
22
5 5
5 5
5 5
5 5
5 5
5 5
5 4
5 5
5 5
5 5
5 4
5 5
4 5
127
23
3 4
4 4
4 3
4 4
5 5
3 4
5 5
4 3
4 4
5 5
4 4
3 4
3 4
104
24
4 4
3 5
4 4
4 5
4 3
3 4
4 5
5 4
4 4
4 4
4 5
4 3
5 5
107
25
5 4
5 4
4 4
4 4
3 4
4 4
3 5
4 3
5 4
5 4
5 5
4 4
3 4
107
26
3 4
4 4
4 4
4 4
5 4
4 4
5 4
4 3
3 4
4 4
4 4
4 3
3 4
101
27
5 3
3 4
4 4
4 3
4 3
5 3
4 4
3 4
3 4
4 3
5 3
4 3
4 4
97
28
5 5
3 4
3 4
3 3
4 3
3 5
4 4
3 5
5 3
4 3
3 4
4 4
3 4
98
29
4 5
5 5
2 4
3 3
4 5
3 5
4 4
3 5
5 3
5 4
4 5
4 4
3 5
106
30
3 3
5 4
4 3
4 4
3 3
4 3
3 3
4 3
4 4
4 5
4 4
3 3
3 4
94
TOTA
L 12
7 12
4 13
4 12
9 12
6 12
6 12
3 12
1 13
0 13
1 12
5 12
4 13
0 12
8 12
1 10
9 12
2 12
3 13
0 12
4 12
7 12
2 12
6 11
7 11
1 12
9 32
39
B. TABULASI
PERTANYAAN KEPUASAN KONSUMEN Responden P1 P2 P3 P4 P5 P6 P7 P8 P9 P10 TOTAL
1 5 4 5 4 4 5 4 5 5 4 45 2 4 4 5 5 5 5 3 4 5 4 44 3 3 4 4 4 4 3 4 3 4 4 37 4 5 4 4 4 5 5 4 3 4 4 42 5 3 4 4 4 5 4 4 3 4 4 39 6 3 3 3 5 4 3 2 4 3 3 33 7 5 4 5 5 5 5 4 5 5 5 48 8 5 5 5 5 5 5 4 4 5 5 48 9 5 4 5 5 4 5 4 4 5 4 45 10 5 5 5 5 4 5 5 4 5 5 48 11 4 4 4 5 4 5 4 4 4 5 43 12 4 4 4 3 4 3 4 5 4 4 39 13 5 4 4 4 4 4 3 4 4 4 40 14 4 4 5 4 5 3 3 4 5 4 41 15 5 4 4 4 4 5 3 4 4 4 41 16 3 4 4 4 4 4 4 5 4 4 40 17 4 4 4 3 4 4 4 4 4 5 40 18 4 4 4 4 4 5 4 5 4 4 42 19 4 4 4 4 5 4 4 4 4 4 41 20 5 4 4 5 5 5 4 5 4 4 45 21 5 3 4 5 2 3 2 3 4 4 35 22 5 4 4 5 5 5 4 5 4 5 46 23 5 4 4 5 5 3 3 4 4 3 40 24 3 5 5 5 4 4 3 5 5 4 43 25 4 5 5 5 5 5 3 4 5 4 45 26 5 4 4 5 4 3 3 4 4 4 40 27 4 3 5 4 4 5 5 3 5 5 43 28 4 4 5 4 4 5 3 3 5 4 41 29 4 5 3 4 5 4 3 3 3 4 38 30 4 4 3 4 4 3 3 4 3 4 36
Total 128 122 128 132 130 127 107 121 128 125 1248
B. TABULASI
PERTANYAAN KEPUASAN KONSUMEN
Responden P1 P2 P3 P4 P5 P6 P7 P8 P9 P10 TOTAL RATA - RATA
1 5 4 5 4 4 5 4 5 5 4 45 4,5 2 4 4 5 5 5 5 3 4 5 4 44 4,4 3 3 4 4 4 4 3 4 3 4 4 37 3,7 4 5 4 4 4 5 5 4 3 4 4 42 4,2 5 3 4 4 4 5 4 4 3 4 4 39 3,9 6 3 3 3 5 4 3 2 4 3 3 33 3,3 7 5 4 5 5 5 5 4 5 5 5 48 4,8 8 5 5 5 5 5 5 4 4 5 5 48 4,8 9 5 4 5 5 4 5 4 4 5 4 45 4,5
10 5 5 5 5 4 5 5 4 5 5 48 4,8 11 4 4 4 5 4 5 4 4 4 5 43 4,3 12 4 4 4 3 4 3 4 5 4 4 39 3,9 13 5 4 4 4 4 4 3 4 4 4 40 4 14 4 4 5 4 5 3 3 4 5 4 41 4,1 15 5 4 4 4 4 5 3 4 4 4 41 4,1 16 3 4 4 4 4 4 4 5 4 4 40 4 17 4 4 4 3 4 4 4 4 4 5 40 4 18 4 4 4 4 4 5 4 5 4 4 42 4,2 19 4 4 4 4 5 4 4 4 4 4 41 4,1 20 5 4 4 5 5 5 4 5 4 4 45 4,5 21 5 3 4 5 2 3 2 3 4 4 35 3,5 22 5 4 4 5 5 5 4 5 4 5 46 4,6 23 5 4 4 5 5 3 3 4 4 3 40 4 24 3 5 5 5 4 4 3 5 5 4 43 4,3 25 4 5 5 5 5 5 3 4 5 4 45 4,5 26 5 4 4 5 4 3 3 4 4 4 40 4 27 4 3 5 4 4 5 5 3 5 5 43 4,3 28 4 4 5 4 4 5 3 3 5 4 41 4,1 29 4 5 3 4 5 4 3 3 3 4 38 3,8 30 4 4 3 4 4 3 3 4 3 4 36 3,6 31 4 5 5 5 4 5 5 4 4 5 46 4,6 32 5 5 4 5 4 4 3 4 3 4 41 4,1 33 4 4 3 3 5 4 5 5 4 4 41 4,1
34 5 5 4 5 4 4 5 3 5 4 44 4,4 35 5 5 4 4 4 4 4 4 3 4 41 4,1 36 4 4 4 3 5 5 3 4 2 3 37 3,7 37 5 5 5 5 5 4 4 4 4 4 45 4,5 38 5 4 5 5 5 4 4 4 5 4 45 4,5 39 4 4 4 5 4 5 5 4 4 4 43 4,3 40 4 5 4 5 4 4 4 5 4 4 43 4,3 41 4 5 5 5 4 4 5 4 4 4 44 4,4 42 4 5 4 3 4 4 4 5 5 4 42 4,2 43 4 4 4 4 4 5 3 5 5 4 42 4,2 44 5 4 4 3 4 4 2 4 4 4 38 3,8 45 4 4 4 5 4 4 4 4 4 4 41 4,1 46 4 5 4 4 5 4 5 4 4 4 43 4,3 47 4 5 4 4 4 5 3 4 2 3 38 3,8 48 4 5 4 5 4 4 3 5 5 4 43 4,3 49 5 5 4 4 4 5 4 4 5 5 45 4,5 50 5 5 4 5 4 5 4 5 4 4 45 4,5 51 2 4 3 3 3 4 2 4 4 3 32 3,2 52 5 5 5 5 5 5 4 5 5 4 48 4,8 53 5 4 3 3 4 3 3 4 4 4 37 3,7 54 4 3 3 4 4 5 3 4 3 4 37 3,7 55 5 5 5 5 4 3 4 3 4 5 43 4,3 56 4 4 3 3 4 4 2 3 3 3 33 3,3 57 4 3 5 5 4 4 4 4 3 2 38 3,8 58 4 3 4 5 3 3 4 5 4 4 39 3,9 59 5 5 3 4 3 3 3 5 4 4 39 3,9 60 4 5 3 3 4 4 2 3 3 4 35 3,5 61 4 5 4 4 4 4 5 4 5 5 44 4,4 62 3 4 2 4 4 3 4 4 3 4 35 3,5 63 4 4 4 3 4 4 3 5 4 4 39 3,9 64 5 4 4 5 4 4 3 5 4 5 43 4,3 65 3 4 4 4 4 4 3 4 4 3 37 3,7 66 2 3 4 4 3 2 4 4 5 5 36 3,6 67 4 4 4 5 4 4 5 5 4 2 41 4,1 68 5 4 4 5 5 4 4 5 5 5 46 4,6 69 4 4 5 5 5 4 4 4 5 5 45 4,5 70 4 4 4 4 4 5 4 5 4 5 43 4,3 71 4 4 4 4 4 4 4 5 5 4 42 4,2 72 5 4 4 5 4 4 5 4 4 4 43 4,3
73 5 4 3 4 4 3 4 4 5 4 40 4 74 4 4 4 4 3 3 4 4 4 5 39 3,9 75 4 4 2 4 4 3 4 3 4 2 34 3,4 76 4 4 5 4 4 4 5 5 5 4 44 4,4 77 2 3 4 4 4 4 4 5 5 4 39 3,9 78 5 4 4 4 4 4 5 4 3 4 41 4,1 79 5 5 4 4 4 4 4 3 4 4 41 4,1 80 4 4 3 5 4 4 5 4 4 2 39 3,9 81 4 3 3 2 4 2 3 3 4 4 32 3,2 82 5 4 2 5 5 4 5 5 4 2 41 4,1 83 4 4 3 4 4 3 4 4 5 5 40 4 84 3 4 5 4 4 3 5 4 3 4 39 3,9 85 4 5 4 4 5 3 4 5 5 5 44 4,4 86 3 3 3 4 3 3 4 4 4 4 35 3,5 87 3 2 3 3 3 5 3 5 5 4 36 3,6 88 4 4 4 5 5 3 3 3 4 4 39 3,9 89 4 4 4 5 5 3 3 4 4 4 40 4 90 3 4 3 3 4 3 4 4 4 5 37 3,7 91 4 3 3 2 4 2 3 3 4 3 31 3,1 92 5 4 2 5 5 4 5 5 4 5 44 4,4 93 4 4 3 4 4 3 4 4 5 4 39 3,9 94 3 4 5 4 4 3 5 4 3 4 39 3,9 95 4 5 4 4 5 3 4 5 5 4 43 4,3 96 3 3 3 4 3 3 4 4 4 4 35 3,5 97 3 2 3 3 3 5 3 5 5 4 36 3,6 98 4 4 4 5 5 3 3 3 4 3 38 3,8 99 4 4 4 5 5 3 3 4 4 2 38 3,8
100 3 4 3 3 4 3 4 4 4 4 36 3,6 TOTAL 412 410 392 422 417 391 376 414 415 400 4049 404,9
411 407 404 395 407,5 X1 X2 X3 X4 X5
C. TABULASI
PERTANYAAN LOYALITAS
Responden P1 P2 P3 P4 P5 P6 P7 P8 P9 P10 TOTAL 1 4 5 5 4 4 5 5 4 4 5 45 2 4 5 3 3 4 3 5 3 4 3 37 3 5 5 4 3 4 5 4 4 5 3 42 4 3 4 4 4 4 5 5 5 4 5 43 5 4 4 4 5 4 4 5 3 4 5 42 6 4 4 5 4 3 3 4 2 5 3 37 7 4 4 4 5 5 4 5 4 5 4 44 8 4 5 5 4 5 4 4 5 5 4 45 9 4 4 5 4 4 5 4 4 4 4 42 10 5 5 4 5 5 4 5 4 4 4 45 11 4 5 5 4 5 5 5 4 4 5 46 12 5 5 4 5 4 4 5 5 4 4 45 13 5 4 5 4 4 3 4 5 4 2 40 14 4 4 4 3 4 2 4 4 4 3 36 15 4 4 4 4 4 4 4 4 4 2 38 16 4 4 5 4 4 5 5 4 5 5 45 17 4 5 5 4 5 3 5 2 4 4 41 18 5 5 3 4 4 3 5 5 4 3 41 19 4 4 4 4 4 4 5 5 4 5 43 20 5 4 4 4 4 4 5 4 4 2 40 21 4 3 4 2 4 2 4 4 3 2 32 22 5 5 4 4 5 4 5 5 5 2 44 23 4 4 5 3 3 3 4 4 4 3 37 24 4 4 3 5 4 3 3 3 4 4 37 25 3 4 5 3 4 4 5 4 4 5 41 26 3 4 4 3 4 2 4 3 4 3 34 27 4 4 5 4 5 4 3 3 4 4 40 28 5 3 4 4 4 4 3 4 3 4 38 29 5 2 4 3 4 3 5 4 3 3 36 30 3 4 4 3 4 2 5 3 4 3 35
TOTAL 125 126 128 115 125 110 134 117 123 108 1211
C. TABULASI
PERTANYAAN LOYALITAS
Responden P1 P2 P3 P4 P5 P6 P7 P8 TOTAL RATA - RATA
1 5 4 4 5 5 4 4 5 36 4,5 2 5 3 4 3 5 3 4 3 30 3,75 3 5 3 4 5 4 4 5 3 33 4,13 4 4 4 4 5 5 5 4 5 36 4,5 5 4 5 4 4 5 3 4 5 34 4,25 6 4 4 3 3 4 2 5 3 28 3,5 7 4 5 5 4 5 4 5 4 36 4,5 8 5 4 5 4 4 5 5 4 36 4,5 9 4 4 4 5 4 4 4 4 33 4,13 10 5 5 5 4 5 4 4 4 36 4,5 11 5 4 5 5 5 4 4 5 37 4,63 12 5 5 4 4 5 5 4 4 36 4,5 13 4 4 4 3 4 5 4 2 30 3,75 14 4 3 4 2 4 4 4 3 28 3,5 15 4 4 4 4 4 4 4 2 30 3,75 16 4 4 4 5 5 4 5 5 36 4,5 17 5 4 5 3 5 2 4 4 32 4 18 5 4 4 3 5 5 4 3 33 4,13 19 4 4 4 4 5 5 4 5 35 4,38 20 4 4 4 4 5 4 4 2 31 3,88 21 3 2 4 2 4 4 3 2 24 3 22 5 4 5 4 5 5 5 2 35 4,38 23 4 3 3 3 4 4 4 3 28 3,5 24 4 5 4 3 3 3 4 4 30 3,75 25 4 3 4 4 5 4 4 5 33 4,13 26 4 3 4 2 4 3 4 3 27 3,38 27 4 4 5 4 3 3 4 4 31 3,88 28 3 4 4 4 3 4 3 4 29 3,63 29 2 3 4 3 5 4 3 3 27 3,38 30 4 3 4 2 5 3 4 3 28 3,5 31 4 5 4 4 5 4 4 4 34 4,25 32 4 4 4 3 4 2 4 4 29 3,63
33 5 4 5 4 4 4 3 4 33 4,13 34 4 4 3 5 4 4 5 4 33 4,13 35 4 4 4 3 4 4 4 4 31 3,88 36 5 5 4 2 3 4 4 3 30 3,75 37 5 4 4 4 4 4 5 4 34 4,25 38 5 4 4 5 4 4 5 5 36 4,5 39 4 5 4 4 4 5 5 5 36 4,5 40 4 4 5 4 4 4 4 4 33 4,13 41 4 4 4 4 4 4 4 4 32 4 42 4 4 5 5 4 4 5 4 35 4,38 43 4 5 5 5 4 3 4 4 34 4,25 44 4 4 4 4 4 4 4 3 31 3,88 45 4 4 4 4 4 2 4 4 30 3,75 46 5 4 4 4 4 5 4 4 34 4,25 47 4 5 4 2 3 4 4 4 30 3,75 48 4 4 5 5 4 4 4 4 34 4,25 49 4 5 4 5 5 4 4 4 35 4,38 50 4 5 5 4 4 3 5 4 34 4,25 51 3 4 4 4 3 3 2 4 27 3,38 52 5 5 5 5 4 2 5 5 36 4,5 53 4 3 4 4 4 3 4 4 30 3,75 54 4 5 4 3 4 5 4 4 33 4,13 55 4 3 3 4 5 4 4 5 32 4 56 4 4 3 3 3 3 4 3 27 3,38 57 4 4 4 3 2 3 3 3 26 3,25 58 3 3 5 4 4 4 5 5 33 4,13 59 3 3 5 4 4 4 5 5 33 4,13 60 4 4 3 3 4 3 3 4 28 3,5 61 5 4 3 5 4 4 4 5 34 4,25 62 4 4 4 4 5 5 3 5 34 4,25 63 3 5 5 3 4 5 5 4 34 4,25 64 3 5 5 5 4 5 5 4 36 4,5 65 3 4 4 3 4 5 3 4 30 3,75 66 4 4 5 3 5 5 4 3 33 4,13 67 5 5 4 5 5 5 5 5 39 4,88 68 4 5 4 5 5 5 5 5 38 4,75 69 4 4 4 5 5 5 4 5 36 4,5 70 4 5 5 5 5 4 4 5 37 4,63 71 4 5 4 4 5 4 4 4 34 4,25
72 5 4 4 4 3 5 5 4 34 4,25 73 4 4 4 5 4 4 5 4 34 4,25 74 4 4 4 4 4 4 3 5 32 4 75 4 3 3 5 4 5 4 4 32 4 76 5 5 4 3 4 5 5 4 35 4,38 77 4 5 4 4 3 4 4 4 32 4 78 5 4 4 4 4 5 5 4 35 4,38 79 4 3 5 4 4 4 5 4 33 4,13 80 5 4 3 5 5 4 4 4 34 4,25 81 3 3 3 5 5 4 5 4 32 4 82 5 5 4 5 5 5 5 4 38 4,75 83 4 4 4 5 5 5 3 4 34 4,25 84 5 4 4 3 5 3 4 5 33 4,13 85 4 5 5 4 5 4 4 5 36 4,5 86 4 4 4 5 5 4 4 4 34 4,25 87 3 5 4 4 4 3 4 5 32 4 88 3 3 3 4 4 3 4 5 29 3,63 89 3 4 4 4 4 5 4 3 31 3,88 90 4 4 4 4 4 3 3 3 29 3,63 91 4 5 4 5 5 4 3 5 35 4,38 92 5 5 4 4 3 4 4 4 33 4,13 93 4 4 5 4 5 5 5 3 35 4,38 94 5 5 4 4 5 3 5 5 36 4,5 95 5 5 4 4 4 4 4 3 33 4,13 96 4 4 5 5 3 4 5 3 33 4,13 97 5 5 5 4 4 4 4 5 36 4,5 98 5 4 5 4 4 4 4 5 35 4,38 99 4 4 4 5 5 4 4 5 35 4,38 100 4 5 4 4 4 5 5 5 36 4,5
TOTAL 415 413 415 398 425 399 416 401 3282 410,25 415 413 407 410
CORRELATIONS /VARIABLES=X Y1 Y2 /PRINT=TWOTAIL NOSIG /STATISTICS DESCRIPTIVES /MISSING=PAIRWISE.
Correlations
Notes
Output Created 11-Feb-2013 17:54:50
Comments
Input Active Dataset DataSet0
Filter <none>
Weight <none>
Split File <none>
N of Rows in Working Data
File
100
Missing Value Handling Definition of Missing User-defined missing values are treated
as missing.
Cases Used Statistics for each pair of variables are
based on all the cases with valid data for
that pair.
Syntax CORRELATIONS
/VARIABLES=X Y1 Y2
/PRINT=TWOTAIL NOSIG
/STATISTICS DESCRIPTIVES
/MISSING=PAIRWISE.
Resources Processor Time 0:00:00.000
Elapsed Time 0:00:00.080
[DataSet0]
Descriptive Statistics
Mean Std. Deviation N
bauranpemasaran 4,05 ,411 100
kepuasankonsumen 4,10 ,461 100
loyalitas 4,15 ,500 100
Correlations
bauranpemasara
n
kepuasankonsu
men loyalitas
bauranpemasaran Pearson Correlation 1 ,453** ,356**
Sig. (2-tailed) ,000 ,000
N 100 100 100
kepuasankonsumen Pearson Correlation ,453** 1 ,373**
Sig. (2-tailed) ,000 ,000
N 100 100 100
loyalitas Pearson Correlation ,356** ,373** 1
Sig. (2-tailed) ,000 ,000
N 100 100 100
**. Correlation is significant at the 0.01 level (2-tailed).
REGRESSION /MISSING LISTWISE /STATISTICS COEFF OUTS R ANOVA CHANGE /CRITERIA=PIN(.05) POUT(.10) /NOORIGIN /DEPENDENT Y1 /METHOD=ENTER X.
Regression
Notes
Output Created 11-Feb-2013 17:56:38
Comments
Input Active Dataset DataSet0
Filter <none>
Weight <none>
Split File <none>
N of Rows in Working Data
File
100
Missing Value Handling Definition of Missing User-defined missing values are treated
as missing.
Cases Used Statistics are based on cases with no
missing values for any variable used.
Syntax REGRESSION
/MISSING LISTWISE
/STATISTICS COEFF OUTS R ANOVA
CHANGE
/CRITERIA=PIN(.05) POUT(.10)
/NOORIGIN
/DEPENDENT Y1
/METHOD=ENTER X.
Resources Processor Time 0:00:00.000
Elapsed Time 0:00:00.031
Memory Required 1380 bytes
Additional Memory Required
for Residual Plots
0 bytes
[DataSet0]
Variables Entered/Removedb
Model
Variables
Entered
Variables
Removed Method
1 bauranpemasara
na
. Enter
a. All requested variables entered.
b. Dependent Variable: kepuasankonsumen
Model Summary
Model R R Square
Adjusted R
Square
Std. Error of the
Estimate
Change Statistics
R Square
Change F Change df1 df2 Sig. F Change
1 ,453a ,205 ,197 ,413 ,205 25,333 1 98 ,000
a. Predictors: (Constant), bauranpemasaran
ANOVAb
Model Sum of Squares df Mean Square F Sig.
1 Regression 4,313 1 4,313 25,333 ,000a
Residual 16,687 98 ,170
Total 21,000 99
a. Predictors: (Constant), bauranpemasaran
b. Dependent Variable: kepuasankonsumen
Coefficientsa
Model
Unstandardized Coefficients
Standardized
Coefficients
t Sig. B Std. Error Beta
1 (Constant) 2,045 ,410 4,982 ,000
bauranpemasaran ,507 ,101 ,453 5,033 ,000
a. Dependent Variable: kepuasankonsumen
REGRESSION /MISSING LISTWISE /STATISTICS COEFF OUTS R ANOVA CHANGE /CRITERIA=PIN(.05) POUT(.10) /NOORIGIN /DEPENDENT Y2 /METHOD=ENTER X.
Regression
Notes
Output Created 11-Feb-2013 17:57:55
Comments
Input Active Dataset DataSet0
Filter <none>
Weight <none>
Split File <none>
N of Rows in Working Data
File
100
Missing Value Handling Definition of Missing User-defined missing values are treated
as missing.
Cases Used Statistics are based on cases with no
missing values for any variable used.
Syntax REGRESSION
/MISSING LISTWISE
/STATISTICS COEFF OUTS R ANOVA
CHANGE
/CRITERIA=PIN(.05) POUT(.10)
/NOORIGIN
/DEPENDENT Y2
/METHOD=ENTER X.
Resources Processor Time 0:00:00.000
Elapsed Time 0:00:00.000
Memory Required 1380 bytes
Notes
Output Created 11-Feb-2013 17:57:55
Comments
Input Active Dataset DataSet0
Filter <none>
Weight <none>
Split File <none>
N of Rows in Working Data
File
100
Missing Value Handling Definition of Missing User-defined missing values are treated
as missing.
Cases Used Statistics are based on cases with no
missing values for any variable used.
Syntax REGRESSION
/MISSING LISTWISE
/STATISTICS COEFF OUTS R ANOVA
CHANGE
/CRITERIA=PIN(.05) POUT(.10)
/NOORIGIN
/DEPENDENT Y2
/METHOD=ENTER X.
Resources Processor Time 0:00:00.000
Elapsed Time 0:00:00.000
Memory Required 1380 bytes
Additional Memory Required
for Residual Plots
0 bytes
[DataSet0]
Variables Entered/Removedb
Model
Variables
Entered
Variables
Removed Method
1 bauranpemasara
na
. Enter
a. All requested variables entered.
b. Dependent Variable: loyalitas
Model Summary
Model R R Square
Adjusted R
Square
Std. Error of the
Estimate
Change Statistics
R Square
Change F Change df1 df2 Sig. F Change
1 ,356a ,127 ,118 ,470 ,127 14,230 1 98 ,000
a. Predictors: (Constant), bauranpemasaran
ANOVAb
Model Sum of Squares df Mean Square F Sig.
1 Regression 3,138 1 3,138 14,230 ,000a
Residual 21,612 98 ,221
Total 24,750 99
a. Predictors: (Constant), bauranpemasaran
b. Dependent Variable: loyalitas
Coefficientsa
Model
Unstandardized Coefficients
Standardized
Coefficients
t Sig. B Std. Error Beta
1 (Constant) 2,397 ,467 5,132 ,000
bauranpemasaran ,433 ,115 ,356 3,772 ,000
a. Dependent Variable: loyalitas
REGRESSION /MISSING LISTWISE /STATISTICS COEFF OUTS R ANOVA CHANGE /CRITERIA=PIN(.05) POUT(.10) /NOORIGIN /DEPENDENT Y2 /METHOD=ENTER Y1.
Regression
Notes
Output Created 11-Feb-2013 17:58:39
Comments
Input Active Dataset DataSet0
Filter <none>
Weight <none>
Split File <none>
N of Rows in Working Data
File
100
Missing Value Handling Definition of Missing User-defined missing values are treated
as missing.
Cases Used Statistics are based on cases with no
missing values for any variable used.
Syntax REGRESSION
/MISSING LISTWISE
/STATISTICS COEFF OUTS R ANOVA
CHANGE
/CRITERIA=PIN(.05) POUT(.10)
/NOORIGIN
/DEPENDENT Y2
/METHOD=ENTER Y1.
Resources Processor Time 0:00:00.047
Elapsed Time 0:00:00.045
Memory Required 1380 bytes
Additional Memory Required
for Residual Plots
0 bytes
[DataSet0]
Variables Entered/Removedb
Model
Variables
Entered
Variables
Removed Method
1 kepuasankonsu
mena
. Enter
a. All requested variables entered.
b. Dependent Variable: loyalitas
Model Summary
Model R R Square
Adjusted R
Square
Std. Error of the
Estimate
Change Statistics
R Square
Change F Change df1 df2 Sig. F Change
1 ,373a ,139 ,130 ,466 ,139 15,822 1 98 ,000
a. Predictors: (Constant), kepuasankonsumen
ANOVAb
Model Sum of Squares df Mean Square F Sig.
1 Regression 3,440 1 3,440 15,822 ,000a
Residual 21,310 98 ,217
Total 24,750 99
a. Predictors: (Constant), kepuasankonsumen
b. Dependent Variable: loyalitas
Coefficientsa
Model
Unstandardized Coefficients
Standardized
Coefficients
t Sig. B Std. Error Beta
1 (Constant) 2,490 ,420 5,933 ,000
kepuasankonsumen ,405 ,102 ,373 3,978 ,000
a. Dependent Variable: loyalitas
Reliability Bauran Pemasaran 100 Responden Scale: ALL VARIABLES
Case Processing Summary N %
Cases Valid 100 100.0
Excludeda 0 .0
Total 100 100.0 a. Listwise deletion based on all variables in the procedure.
Reliability Statistics
Cronbach's Alpha N of Items
.850 21
Reliability Kepuasan Konsumen 100 Responden Scale: ALL VARIABLES
Case Processing Summary N %
Cases Valid 100 100.0
Excludeda 0 .0
Total 100 100.0 a. Listwise deletion based on all variables in the procedure.
Reliability Statistics
Cronbach's Alpha N of Items
.695 10
Reliability Kepuasan Konsumen 30 Responden Scale: ALL VARIABLES
Case Processing Summary N %
Cases Valid 30 100.0
Excludeda 0 .0
Total 30 100.0 a. Listwise deletion based on all variables in the procedure.
Reliability Statistics
Cronbach's Alpha N of Items
.757 10
Reliability Loyalitas 30 Responden Scale: ALL VARIABLES
Case Processing Summary N %
Cases Valid 30 100.0
Excludeda 0 .0
Total 30 100.0 a. Listwise deletion based on all variables in the procedure.
Reliability Statistics
Cronbach's Alpha N of Items
.681 10
Reliability Loyalitas 100 Responden Scale: ALL VARIABLES
Case Processing Summary N %
Cases Valid 100 100.0
Excludeda 0 .0
Total 100 100.0 a. Listwise deletion based on all variables in the procedure.
Reliability Statistics
Cronbach's Alpha N of Items
.598 8
Reliability Bauran Pemasaran 30 Responden Scale: ALL VARIABLES
Case Processing Summary N %
Cases Valid 30 100.0
Excludeda 0 .0
Total 30 100.0 a. Listwise deletion based on all variables in the procedure.
Reliability Statistics
Cronbach's Alpha N of Items
.854 26
VALIDITAS KEPUASAN KONSUMEN
Correlations
P1 P2 P3 P4 P5 P6 P7 P8 P9 P10 TOTAL P1 Pearson
Correlation 1 ,042 ,209 ,285 ,024 ,333 ,094 ,112 ,209 ,234 ,473
Sig. (2-tailed) ,827 ,268 ,127 ,902 ,072 ,622 ,554 ,268 ,213 ,008
N 30 30 30 30 30 30 30 30 30 30 30
P2 Pearson Correlation
,042 1 ,255 ,128 ,434 ,273 ,170 ,178 ,255 ,208 ,489
Sig. (2-tailed)
,827 ,173 ,501 ,017 ,145 ,370 ,346 ,173 ,270 ,006
N 30 30 30 30 30 30 30 30 30 30 30
P3 Pearson Correlation
,209 ,255 1 ,243 ,109 ,511 ,331 ,130 1,000
,372 ,733
Sig. (2-tailed)
,268 ,173 ,196 ,567 ,004 ,074 ,493 ,000 ,043 ,000
N 30 30 30 30 30 30 30 30 30 30 30
P4 Pearson Correlation
,285 ,128 ,243 1 ,084 ,207 -,213
,124 ,243 ,000 ,365
Sig. (2-tailed)
,127 ,501 ,196 ,659 ,273 ,257 ,515 ,196 1,000
,047
N 30 30 30 30 30 30 30 30 30 30 30
P5 Pearson Correlation
,024 ,434 ,109 ,084 1 ,284 ,239 ,121 ,109 ,033 ,430
Sig. (2-tailed)
,902 ,017 ,567 ,659 ,129 ,204 ,524 ,567 ,863 ,018
N 30 30 30 30 30 30 30 30 30 30 30
P6 Pearson Correlation
,333 ,273 ,511 ,207 ,284 1 ,499 ,155 ,511 ,517 ,787
Sig. (2-tailed)
,072 ,145 ,004 ,273 ,129 ,005 ,414 ,004 ,003 ,000
N 30 30 30 30 30 30 30 30 30 30 30
P7 Pearson Correlation
,094 ,170 ,331 -,213 ,239 ,499 1 ,160 ,331 ,640 ,589
Sig. (2-tailed)
,622 ,370 ,074 ,257 ,204 ,005 ,397 ,074 ,000 ,001
N 30 30 30 30 30 30 30 30 30 30 30
P8 Pearson Correlation
,112 ,178 ,130 ,124 ,121 ,155 ,160 1 ,130 ,075 ,400
Sig. (2-tailed)
,554 ,346 ,493 ,515 ,524 ,414 ,397 ,493 ,692 ,028
N 30 30 30 30 30 30 30 30 30 30 30
P9 Pearson Correlation
,209 ,255 1,000
,243 ,109 ,511 ,331 ,130 1 ,372 ,733
Sig. (2-tailed)
,268 ,173 ,000 ,196 ,567 ,004 ,074 ,493 ,043 ,000
N 30 30 30 30 30 30 30 30 30 30 30
P10 Pearson Correlation
,234 ,208 ,372 ,000 ,033 ,517 ,640 ,075 ,372 1 ,604
Sig. (2-tailed)
,213 ,270 ,043 1,000
,863 ,003 ,000 ,692 ,043 ,000
N 30 30 30 30 30 30 30 30 30 30 30
TOTAL
Pearson Correlation
,473 ,489 ,733 ,365 ,430 ,787 ,589 ,400 ,733 ,604 1
Sig. (2-tailed)
,008 ,006 ,000 ,047 ,018 ,000 ,001 ,028 ,000 ,000 N 30 30 30 30 30 30 30 30 30 30 30
VALIDITAS KEPUASAN KONSUMEN 100 RESPONDEN
Correlations
P1 P2 P3 P4 P5 P6 P7 P8 P9 P10 TOTAL P1 Pearson
Correlation 1 ,386 ,186 ,346 ,296 ,270 ,078 ,006 ,059 ,124 ,535
Sig. (2-tailed) ,000 ,064 ,000 ,003 ,007 ,438 ,951 ,562 ,217 ,000
N 100 100 100 100 100 100 100 100 100 100 100
P2 Pearson Correlation
,386 1 ,286 ,267 ,369 ,179 ,172 ,013 ,010 ,162 ,536
Sig. (2-tailed)
,000 ,004 ,007 ,000 ,075 ,087 ,896 ,918 ,107 ,000
N 100 100 100 100 100 100 100 100 100 100 100
P3 Pearson Correlation
,186 ,286 1 ,401 ,218 ,350 ,177 ,041 ,295 ,265 ,633
Sig. (2-tailed)
,064 ,004 ,000 ,029 ,000 ,079 ,689 ,003 ,008 ,000
N 100 100 100 100 100 100 100 100 100 100 100
P4 Pearson Correlation
,346 ,267 ,401 1 ,258 ,220 ,244 ,113 ,141 ,018 ,590
Sig. (2-tailed)
,000 ,007 ,000 ,009 ,028 ,014 ,261 ,163 ,861 ,000
N 100 100 100 100 100 100 100 100 100 100 100
P5 Pearson Correlation
,296 ,369 ,218 ,258 1 ,187 ,141 ,015 ,056 -,022
,461
Sig. (2-tailed)
,003 ,000 ,029 ,009 ,063 ,162 ,884 ,582 ,828 ,000
N 100 100 100 100 100 100 100 100 100 100 100
P6 Pearson Correlation
,270 ,179 ,350 ,220 ,187 1 ,117 ,255 ,125 ,148 ,570
Sig. (2-tailed)
,007 ,075 ,000 ,028 ,063 ,248 ,011 ,216 ,141 ,000
N 100 100 100 100 100 100 100 100 100 100 100
P7 Pearson Correlation
,078 ,172 ,177 ,244 ,141 ,117 1 ,188 ,183 ,201 ,499
Sig. (2-tailed)
,438 ,087 ,079 ,014 ,162 ,248 ,062 ,069 ,045 ,000
N 100 100 100 100 100 100 100 100 100 100 100
P8 Pearson Correlation
,006 ,013 ,041 ,113 ,015 ,255 ,188 1 ,267 ,120 ,383
Sig. (2-tailed)
,951 ,896 ,689 ,261 ,884 ,011 ,062 ,007 ,233 ,000
N 100 100 100 100 100 100 100 100 100 100 100
P9 Pearson Correlation
,059 ,010 ,295 ,141 ,056 ,125 ,183 ,267 1 ,363 ,481
Sig. (2-tailed)
,562 ,918 ,003 ,163 ,582 ,216 ,069 ,007 ,000 ,000
N 100 100 100 100 100 100 100 100 100 100 100
P10 Pearson Correlation
,124 ,162 ,265 ,018 -,022
,148 ,201 ,120 ,363 1 ,464
Sig. (2-tailed)
,217 ,107 ,008 ,861 ,828 ,141 ,045 ,233 ,000 ,000
N 100 100 100 100 100 100 100 100 100 100 100
TOTAL Pearson Correlation
,535 ,536 ,633 ,590 ,461 ,570 ,499 ,383 ,481 ,464 1
Sig. (2-tailed)
,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 N 100 100 100 100 100 100 100 100 100 100 100
VALIDITAS LOYALITAS 30 RESPONDEN
Correlations
P1 P2 P3 P4 P5 P6 P7 P8 P9 P10 TOTAL P1 Pearson
Correlation 1 ,075 -
,194 ,273 ,117 ,148 -
,026 ,347 -,049 -
,359 ,225
Sig. (2-tailed) ,696 ,304 ,144 ,538 ,435 ,891 ,061 ,799 ,051 ,231
N 30 30 30 30 30 30 30 30 30 30 30
P2 Pearson Correlation
,075 1 ,030 ,323 ,364 ,302 ,298 ,091 ,564 ,158 ,592
Sig. (2-tailed)
,696 ,874 ,081 ,048 ,105 ,110 ,631 ,001 ,404 ,001
N 30 30 30 30 30 30 30 30 30 30 30
P3 Pearson Correlation
-,194
,030 1 -,048
,068 ,319 -,058
-,077
,217 ,270 ,297
Sig. (2-tailed)
,304 ,874 ,801 ,722 ,086 ,761 ,688 ,250 ,149 ,111
N 30 30 30 30 30 30 30 30 30 30 30
P4 Pearson Correlation
,273 ,323 -,048
1 ,334 ,450 ,090 ,082 ,295 ,401 ,639
Sig. (2-tailed)
,144 ,081 ,801 ,072 ,013 ,635 ,667 ,113 ,028 ,000
N 30 30 30 30 30 30 30 30 30 30 30
P5 Pearson Correlation
,117 ,364 ,068 ,334 1 ,248 ,159 ,115 ,178 ,188 ,496
Sig. (2-tailed)
,538 ,048 ,722 ,072 ,186 ,402 ,544 ,347 ,320 ,005
N 30 30 30 30 30 30 30 30 30 30 30
P6 Pearson Correlation
,148 ,302 ,319 ,450 ,248 1 ,193 ,341 ,328 ,555 ,816
Sig. (2-tailed)
,435 ,105 ,086 ,013 ,186 ,306 ,066 ,077 ,001 ,000
N 30 30 30 30 30 30 30 30 30 30 30
P7 Pearson Correlation
-,026
,298 -,058
,090 ,159 ,193 1 ,204 ,148 ,224 ,435
Sig. (2-tailed)
,891 ,110 ,761 ,635 ,402 ,306 ,280 ,436 ,233 ,016
N 30 30 30 30 30 30 30 30 30 30 30
P8 Pearson Correlation
,347 ,091 -,077
,082 ,115 ,341 ,204 1 ,022 -,008
,439
Sig. (2-tailed)
,061 ,631 ,688 ,667 ,544 ,066 ,280 ,907 ,967 ,015
N 30 30 30 30 30 30 30 30 30 30 30
P9 Pearson Correlation
-,049
,564 ,217 ,295 ,178 ,328 ,148 ,022 1 ,073 ,493
Sig. (2-tailed)
,799 ,001 ,250 ,113 ,347 ,077 ,436 ,907 ,702 ,006
N 30 30 30 30 30 30 30 30 30 30 30
P10 Pearson Correlation
-,359
,158 ,270 ,401 ,188 ,555 ,224 -,008
,073 1 ,578
Sig. (2-tailed)
,051 ,404 ,149 ,028 ,320 ,001 ,233 ,967 ,702 ,001
N 30 30 30 30 30 30 30 30 30 30 30
TOTAL Pearson Correlation
,225 ,592 ,297 ,639 ,496 ,816 ,435 ,439 ,493 ,578 1
Sig. (2-tailed)
,231 ,001 ,111 ,000 ,005 ,000 ,016 ,015 ,006 ,001 N 30 30 30 30 30 30 30 30 30 30 30
VALIDITAS LOYALITAS 100 RESPONDEN
Correlations
P1 P2 P3 P4 P5 P6 P7 P8 TOTAL
P1 Pearson Correlation
1 ,262 ,071 ,114 ,117 ,041 ,246 ,071 ,440
Sig. (2-tailed) ,008 ,481 ,260 ,245 ,687 ,014 ,483 ,000
N 100 100 100 100 100 100 100 100 100
P2 Pearson Correlation
,262 1 ,243 ,189 -,005
,108 ,150 ,272 ,532
Sig. (2-tailed)
,008 ,015 ,060 ,959 ,284 ,138 ,006 ,000
N 100 100 100 100 100 100 100 100 100
P3 Pearson Correlation
,071 ,243 1 ,086 ,031 ,066 ,196 ,058 ,380
Sig. (2-tailed)
,481 ,015 ,395 ,759 ,512 ,051 ,565 ,000
N 100 100 100 100 100 100 100 100 100
P4 Pearson Correlation
,114 ,189 ,086 1 ,267 ,204 ,256 ,454 ,672
Sig. (2-tailed)
,260 ,060 ,395 ,007 ,041 ,010 ,000 ,000
N 100 100 100 100 100 100 100 100 100
P5 Pearson Correlation
,117 -,005
,031 ,267 1 ,204 ,089 ,225 ,474
Sig. (2-tailed)
,245 ,959 ,759 ,007 ,042 ,380 ,025 ,000
N 100 100 100 100 100 100 100 100 100
P6 Pearson Correlation
,041 ,108 ,066 ,204 ,204 1 ,172 ,015 ,466
Sig. (2-tailed)
,687 ,284 ,512 ,041 ,042 ,086 ,882 ,000
N 100 100 100 100 100 100 100 100 100
P7 Pearson Correlation
,246 ,150 ,196 ,256 ,089 ,172 1 ,107 ,519
Sig. (2-tailed)
,014 ,138 ,051 ,010 ,380 ,086 ,291 ,000
N 100 100 100 100 100 100 100 100 100
P8 Pearson Correlation
,071 ,272 ,058 ,454 ,225 ,015 ,107 1 ,579
Sig. (2-tailed)
,483 ,006 ,565 ,000 ,025 ,882 ,291 ,000
N 100 100 100 100 100 100 100 100 100
TOTAL Pearson Correlation
,440 ,532 ,380 ,672 ,474 ,466 ,519 ,579 1
Sig. (2-tailed)
,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 N 100 100 100 100 100 100 100 100 100