laporan-kkn-telkomaafeafawal

LAPORAN KULIAH KERJA NYATA – PRAKTIK

PT TELEKOMUNIKASI INDONESIA WITEL JATIM SELATAN MALANG

UPGRADING WEBSITE ODP-INVENTORY SERTA INTEGRASI HASIL SURVEI PADA

STO-BLIMBING

Disusun Oleh:

Made Manik Datu Yasa 125150301111030

Rohmatullah 125150301111004

PROGRAM STUDI SISTEM KOMPUTER

PROGRAM TEKNOLOGI INFORMASI DAN ILMU KOMPUTER

UNIVERSITAS BRAWIJAYA

MALANG

2015

i

LEMBAR PERSETUJUAN

LAPORAN KULIAH KERJA NYATA - PRAKTIK

UPGRADING WEBSITE WOC DAN ODP-INVENTORY SERTA INTEGRASI

HASIL SURVEI PADA STO-BLIMBING

Laporan ini dibuat sebagai hasil Kuliah Kerja Nyata – Praktik

Dilaksanakan di:

PT. TELEKOMUNIKASI INDONESIA WITEL JATIM SELATAN MALANG

Tanggal:

16 Juli 2015 – 16 agustus 2015

Disusun Oleh:



Mengetahui dan Menyetujui:

HRD

RusmiyatiNIK. 610665

Pembimbing KKN-P

Ketut AndriyantoNIK. 65105

ii

LEMBAR PENGESAHAN

LAPORAN KULIAH KERJA NYATA - PRAKTIK

UPGRADING WEBSITE WOC DAN ODP-INVENTORY SERTA INTEGRASI

HASIL SURVEI PADA STO-BLIMBING

Laporan ini diiajukan Untuk Memenuhi Sebagian Persyaratan Kurikulum

Program Studi Sistem Komputer

Program Teknologi Informasi dan Ilmu Komputer

Universitas Brawijaya

Dilaksanakan di:

PT. TELEKOMUNIKASI INDONESIA WITEL JATIM SELATAN MALANG

Tanggal:

16 Juli 2015 – 16 Agustus 2015

Disusun Oleh:



Mengetahui dan Menyetujui:

Ketua Program StudiSistem Komputer

Adharul Muttaqqin, S.T., M.TNIP. 19760121 200501 1 001

Dosen Pembimbing

Sabriansyah Rizqika Akbar, S.T, M.EngNIP. 19820809 201212 1 004

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KATA PENGANTAR

Puji syukur penulis ucapkan kehadirat ALLAH SWT, atas rahmat dan hidayah

yang telah dilimpahkan sehingga penyusunan Laporan Kuliah Kerja Nyata – Praktik

(KKN – P) yang dilaksanakan di PT. Telekomunikasi Indonesia Witel Jatim Selatan

Malang ini dapat terselesaikan dengan baik. Kuliah Kerja Nyata – Praktik yang

dilakukan oleh penulis dapat terlaksana dengan baik atas bantuan segenap karyawan –

karyawan PT. Telekomunikasi Indonesia Witel Jatim Selatan Malang secara langsung

maupun tidak langsung. Penyusunan Laporan Kuliah Kerja Nyata – Praktik merupakan

salah satu prasyarat kelulusan mata kuliah Kuliah Kerja Nyata – Praktik yang bertujuan

agar mahasiswa memiliki pengalaman dalam menerapkan ilmu yang diperoleh selama

mengikuti perkuliahan ke dunia kerja.

Untuk kesempatan ini penulis juga menyampaikan rasa terima kasih kepada

pihak – pihak yang telah membantu penulis selama penyusunan laporan Kuliah Kerja

Nyata – Praktik, diantaranya:

1. Kedua orang tua yang selalu membantu dan memberikan dukungan baik

moral, spritual, dan materi.

2. Bapak Adharul Muttaqin, S.T., M.T. selaku ketua Program Studi Sistem

Komputer

3. Bapak Sabriansyah Rizqika Akbar, S.T, M.Eng. selaku dosen pembimbing

penyusunan laporan Kuliah Kerja Nyata – Praktik.

4. Bapak Ketut Andriyanto selaku pembimbing di PT. Telekomunikasi

Indonesia Witel Jatim Selatan Malang.

Penulis menyadari masih banyak kekurangan dan kelemahan dalam

penyusunan laporan Kuliah Kerja Nyata – Praktik ini. Oleh karena itu, kami

mengharapkan kritik dan saran demi menambah wawasan dan wacana ilmu kami. Besar

harapan kami, laporan ini dapat bermanfaat bagi semua pihak dan dapat dimanfaatkan

sebaik - baiknya. Demikian kata pengatar ini penulis buat, semoga dapat bermanfaat

bagi penulis dan bagi pembaca pada umumnya.

Malang, 2 September 2015

iv

Penulis

DAFTAR ISI

COVER DALAM .......................................................................................... i

LEMBAR PERSETUJUAN........................................................................... ii

LEMBAR PENGESAHAN............................................................................ iii

KATA PENGANTAR.................................................................................... iv

DAFTAR ISI................................................................................................... v

DAFTAR TABEL........................................................................................... ix

DAFTAR GAMBAR...................................................................................... x

BAB I PENDAHULUAN............................................................................... 1

1.1 Latar Belakang..................................................................................... 1

1.2 Tujuan.................................................................................................. 2

1.3 Manfaat................................................................................................ 2

1.3.1 Bagi Mahasiswa...................................................................... 2

1.3.2 Bagi Program Studi Sistem Komputer.................................... 3

1.3.3 Bagi PT. Telekomunikasi Indonesia....................................... 3

1.4 Waktu dan Tempat Pelaksanaan.......................................................... 3

1.5 Sistematika Penyusunan Laporan........................................................ 3

BAB II GAMBARAN UMUM....................................................................... 5

2.1 Sejarah PT. Telekomunikasi Indonesia............................................... 5

2.2 Kegiatan Usaha.................................................................................... 8

2.3 Visi dan Misi....................................................................................... 9

2.4 Strategi PT. Telekomunikasi Indonesia............................................... 10

2.5 Divisi Regional 5 Jawa Timur............................................................. 12

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BAB III DASAR TEORI................................................................................ 15

3.1 Tinjauan Teoritis............................................................................... 15

3.1.1 Jaringan Intranet................................................................... 15

3.1.2 Website.................................................................................. 15

3.1.2.1 Pengertian Website................................................... 15

3.1.2.2 Sejarah Website........................................................ 16

3.1.3 HTML................................................................................... 16

3.1.4 PHP....................................................................................... 16

3.1.4.1 Pengertian PHP......................................................... 16

3.1.4.2 Sejarah PHP.............................................................. 17

3.1.4.3 Kelebihan PHP.......................................................... 18

3.1.5 Website Dinamis................................................................... 18

3.1.6 Web Server............................................................................ 18

3.1.6.1 Pengertian Web Server........................................... 18

3.1.6.2 Sejarah Web Server................................................ 18

3.1.7 Database............................................................................... 19

3.1.8 XAMP................................................................................... 20

3.1.9 MySQL................................................................................. 20

3.1.9.1 Pengertian MySQL................................................ 20

3.1.9.2 Kelebihan MySQL................................................. 20

3.1.10 PHPStrom........................................................................... 22

BAB IV METODE PENELITIAN................................................................ 23

4.1 Studi Literatur...................................................................................... 24

4.2 Analisis Kebutuhan.............................................................................. 24

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4.3 Perancangan......................................................................................... 24

4.4 Implementasi....................................................................................... 24

4.5 Pengambilan Kesimpulan.................................................................... 24

BAB V PERANCANGAN.............................................................................. 25

5.1 Entity Relationship Diagram WOC..................................................... 25

5.2 Relational Diagram WOC................................................................... 30

5.3 Use Case Diagram WOC.................................................................... 33

5.1 Entity Relationship Diagram Help Desk............................................. 34

5.2 Relational Diagram Help Desk........................................................... 36

5.3 Use Case Diagram Help Desk............................................................. 37

BAB VI IMPLEMENTASI............................................................................ 38

6.1 Deskripsi Website WOC...................................................................... 38

6.2 Deskripsi Help Desk............................................................................ 38

6.3 Implementasi Database Website WOC dan Help Desk....................... 40

6.4 Implentasi Halaman Website WOC..................................................... 40

6.3.1 Home..................................................................................... 43

6.3.2 Profile WOC......................................................................... 46

6.3.3 Dashboard............................................................................. 48

6.3.4 Help Desk............................................................................. 50

6.3.5 Tools..................................................................................... 53

6.3.6 Jalur Komunikasi.................................................................. 54

6.3.7 Forum.................................................................................... 55

6.3.8 Supprort................................................................................ 56

6.5 Implentasi Halaman Help Desk........................................................... 60

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6.5.1 Halaman Admin.................................................................... 60

6.5.1.1 Data Master User...................................................... 60

6.5.1.2 Data Master Customer.............................................. 61

6.5.1.3 Data Master Project.................................................. 62

6.5.1.4 Ticket Admin............................................................ 63

6.5.1.5 SLA Setting.............................................................. 64

6.5.1.6 News......................................................................... 65

6.5.1.7 User Log................................................................... 66

6.5.1.8 Email Log................................................................. 67

6.5.1.9 Email Queue............................................................. 68

6.5.1.10 Pivot Table............................................................. 69

6.5.1.11 SLA Chart............................................................... 70

6.5.2 Halaman User

6.5.2.1 My Tickets................................................................ 71

6.5.2.2 My Knowledge Base................................................ 76

BAB VII PENUTUP....................................................................................... 55

7.1 Kesimpulan.......................................................................................... 55

7.2 Saran.................................................................................................... 55

DAFTAR PUSTAKA.............................................................................. 56

viii

DAFTAR TABEL

Tabel 2.5 Tabel Indikator Keberhasilan OC............................................................. 13

ix

DAFTAR GAMBAR

Gambar 4.1 Diagram Alir Metode Penelitian..................................................... 23

Gambar 5.1 Entity Relationship Diagram WOC 1.............................................. 27



Gambar 5.4 Relational Diagram WOC 1............................................................ 30



Gambar 5.7 Use Case Diagram WOC................................................................ 33

Gambar 5.8 Entity Relationship Diagram Help Desk......................................... 35

Gambar 5.9 Relational Diagram Help Desk....................................................... 36

Gambar 5.10 Use Case Diagram Help Desk....................................................... 37

Gambar 6.1 Diagram Alir Alur Kerja Help Desk............................................... 39

Gambar 6.2 Proses Implementasi Database Pada PhpMyAdmin....................... 40

Gambar 6.3 Contoh Proses Coding Pada Halaman Header................................ 42

Gambar 6.4 Tampilan HOME Sebelum Upgrading........................................... 42

Gambar 6.5 Tampilan HOME Setelah Upgrading............................................. 43

Gambar 6.6 Potongan Program pada Home........................................................ 44

Gambar 6.7 Menu Home..................................................................................... 44

Gambar 6.8 Flowchart Login.............................................................................. 45

Gambar 6.9 Potongan Program pada Halaman Login........................................ 46

Gambar 6.10 Tampilan Halaman Login.............................................................. 46

Gambar 6.11 Bagan Struktur Menu Profile WOC.............................................. 47

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Gambar 6.12 Potongan Program pada Struktur Menu Profile WOC.................. 48

Gambar 6.13 Menu Profile WOC....................................................................... 48

Gambar 6.14 Bagan Struktur Menu Dashboard.................................................. 49

Gambar 6.15 Potongan Program pada Struktur Menu Dashboard...................... 49

Gambar 6.16 Menu Dashboard........................................................................... 50

Gambar 6.17 Tampilan Login Help Desk........................................................... 50

Gambar 6.18 Potongan Program pada Tampilan Login Help Desk................... 51

Gambar 6.19 Potongan Program pada Home ketika Login Help Desk.............. 51

Gambar 6.20 Tampilan Halaman Utama Help Desk.......................................... 52

Gambar 6.21 Flowchart Alur Registrasi............................................................ 52

Gambar 6.22 Bagan Struktur Tools................................................................... 53

Gambar 6.23 Potongan Program pada Bagan Struktur Tools............................ 53

Gambar 6.24 Menu Tools ................................................................................. 54

Gambar 6.25 Bagan Struktur Jalur Komunikasi................................................ 55

Gambar 6.26 Potongan Program pada Bagan Struktur Jalur Komunikasi......... 55

Gambar 6.27 Menu Jalur Komunikasi............................................................... 55

Gambar 6.28 Menu Forum................................................................................. 56

Gambar 6.29 Potongan Program pada Menu Forum......................................... 56

Gambar 6.30 Bagan Struktur Menu Support (Sebelum Login).......................... 57

Gambar 6.31 Potongan Program Struktur Menu Support (Sebelum Login)...... 57

Gambar 6.32 Bagan Struktur Menu Support (Setelah Login)............................ 58

Gambar 6.33 Potongan Program Struktur Menu Support (Setelah Login)........ 58

Gambar 6.34 Menu Support (Sebelum Login)................................................... 59

Gambar 6.35 Menu Support (Setelah Login)..................................................... 59

xi

Gambar 6.36 Potongan Program Data Master User........................................... 60

Gambar 6.37 Tampilan Halaman Data Mater User........................................... 60

Gambar 6.38 Potongan Program Data Master Customer................................... 61

Gambar 6.39 Tampilan Halaman Data Master Customer.................................. 61

Gambar 6.40 Potongan Program Data Master Project....................................... 62

Gambar 6.41 Tampilan Halamn Data Master Project....................................... 62

Gambar 6.42 Potongan Program Ticket Admin................................................. 63

Gambar 6.43 Tampilan Halaman Ticket Admin................................................ 63

Gambar 6.44 Potongan Program SLA Setting................................................... 64

Gambar 6.45 Tampilan Program SLA Setting................................................... 64

Gambar 6.46 Potongan Program News.............................................................. 65

Gambar 6.47 Tampilan Halaman News............................................................. 65

Gambar 6.48 Potongan Program User Log........................................................ 66

Gambar 6.49 Tampilan Halaman User Log....................................................... 66

Gambar 6.50 Potongan Program Email Log...................................................... 67

Gambar 6.51 Tampilan Halaman User Log....................................................... 67

Gambar 6.52 Potongan Program Email Queue.................................................. 68

Gambar 6.53 Tampilan Halaman Email Queue................................................. 68

Gambar 6.54 Potongan Program Pivot Table.................................................... 69

Gambar 6.55 Tampilan Halaman Pivot Table.................................................... 69

Gambar 6.56 Potongan Program SLA Chart...................................................... 70

Gambar 6.57 Tampilan Halaman SLA Chart..................................................... 70

Gambar 6.58 Potongan Program My Request.................................................... 71

Gambar 6.59 Tampilan Halaman My Request................................................... 71

xii

Gambar 6.60 Potongan Program My Assignment............................................. 72

Gambar 6.61 Tampilan Halaman My Assignment............................................ 72

Gambar 6.62 Potongan Program My Resolution............................................... 73

Gambar 6.63 Tampilan Halaman My Resolution.............................................. 73

Gambar 6.64 Potongan Program Waiting for Close.......................................... 74

Gambar 6.65 Tampilan Halaman Waiting for Close......................................... 74

Gambar 6.66 Potongan Program View All Opened Tickets.............................. 75

Gambar 6.67 Tampilan Halaman View All Opened Tickets............................. 75

Gambar 6.68 Potongan Program Search Ticket................................................. 76

Gambar 6.69 Tampilan Halaman Search Ticket................................................ 76

Gambar 6.70 Potongan Program Populer Solution............................................ 77

Gambar 6.71 Tampilan Halaman Populer Solution........................................... 77

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