l/(docs.pspcl.in/docs/gensec20190301130225438.pdf · 2019-03-01 · g/ -ry fire fzz .rre-d de+-.fd...
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COVEiINL,IENT OF PI.JNJABI}EFARTMENT OF COVERNA]'JCE RIFORMS AND PUBLIC CRIEVANCES
(GOVERNANCE REFORMS- 2 BRANCH)
Notification
The ,2018,
No. --_--_- - In exetcise of the powers conferred bySection 20
"-f ,h. P*Jub Tt*rp-*"y & Accountability in Deiivery of pubiic Services Acr,
2018 {Punjab Act No.
- of
--J, and atl the powers enabling him in this behalf. rhe
Govemor of Funjab is pieased to mc'r L\e follou ing rulcs. namcly :-
t. | ' Short title and commencenzcnt. - (l) 'l-hese ruies may be called the punjabTrar$parcncy& Accountability in Deiivery of public Services Rules. 2019,
(2) These rules shail c'llnre intc iorce wiih cii'ect &orn the date of rheg publication in the. Ofncial Gazette.I
2- (llDefiniliorzs. -In these rules, udess the context otherwise requires:-(i) "Act" meetns the Punjab 'l'rainsparency & Accountabiiityin Delrvery of public
Servic€s Act, 2018,(ii) "Form" means &e Form appended to these rules; and(iii) "Section" means section of tire Act.v
(2) Words and expressions used but not defined irr tbese rules shall have the meaninssrespectively assigned to them in the r\ct.
3. Display of information af notit'ied public services and connected details on noticeboard or at websile.{l) Every public authority shali notifu and dispiay or cause to dispiay rhelist of each notified public service to he rendered by it, the name of Designated Officer and theAppellate Authority the stipuiated time limit for providing the servrce,G appiication form,thegovernment fee andlor the facilitatiorr charges, if any, in tbe format given in Form-l, for everyservice onthe notice-board of its offrce and also on the website/ poftal of the pubiic authority ifany.
(2)1he pubiic authority shall, after the pubiication of the list under sub-rule (l) above,review the same.,.and notif the services whieh shall be made availabie through eiectronic mode, ,
and thmugh othii modesin the first week of every quarter starting Januaryof every year.
(3iThe pubiic authority while reviewing the list urrcler sub-rule (t) and (2) above, bynotC;ation, omit,amend or adci arrypurblic service in the same manner.
(4) Such dispiay shall be in Punjabi/ Engiish language ,
(5) In the event of non-dispiay of such informatitxr, the Chief Commissioner or theconcerned Administrative Secretaryrnay take suo-moto cognizanceand initiate appropriare acdonagainst the conoerned pubiic authority or designared officer, as the case may be.
4. Fornat oJapplieationform ancinecessary documents required to be anaehed.-{l)The pubiic authority concerned shail rrotiff ciigrtal / paper-based application form along-with a
iist of valid doeuments required to be t:ncioseC tirereu'ith for obtaining every public servicc.
(2) 1he cheekiist oF <locuments io be ruro:sner aiong-with the appiicaticrn fonn shouid be
I
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Section 5
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' shall endea'or to obtain or v$riry such iqformation and documcnts directly from, v
relwantDepartrnents or public authoiiries concerned "ir"il";ri*lr, ;;;", possible.
(6) The public authority shall endeavor to provirJe an option for .Tatkal, seryice _wherever possible and provide such choice in the upfu*tion form forthe applicant.section3 5' Payment offees'- ( l) Tire applicant is required to make paymentof the govemmenrfee and/ or the facilit'ation charges andlor additional cosl for ratki sErvi"", if any, for eachservice' as notified by the concemed public authority frorn time to time, either directly to theconcemed public authority .r tiuough eiectronic mode, as fhe case may be, for availing pubiicSecrion SefViCeS.
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6' Receipt and aclqowlecigert,ent of appiication. {l) An eligible person shall submit anapplication form or service rtrqliest t'-' ih" Designared ()ffirrr or to a person subonjinate to him
;S:Jrlt$[;:?:rTe applicatiot: rorm along-with neJ6ss* documents for obrainins the
(2) Tire application fonn or service requesr can be rnade in paper or through electronicmode' as the case may be, in a marurer as notified under rule; (4) above.
(3) The acknowledgernent of ihe applicarionforrn or seryice requesr shal be issued to theeliglble persor\ which shali be riuiy sig'cd by tire Designated officer or the subordinale officiaiauthorized by him, specifoing date, titne anci piace of receipt, unique number, office stamp/ name'f tbe officiaireceiving the application form or service rr:quest, stipulated time limils within
(a) If the application form is t'nceived manrraJly, the leknowledgernent of the sarne shallbe gven manually' If the app|cation form ig received . through dr*tat mode, theacknowledgeinent shali be thmugh email or sMS or any other elecfonic means. onlineacknowledgEment will also be treated :rs acknowlcdgement given to the eligibie p€rson.(5) A copy of filied-up appiit::rtion form shall be sent to the applicant, through email incase he/ she has shared smail ID, whiie apprying for service requesl.
7 ' Providing public services v;ithin the stipulated time limit. -(l) The stipulated timetimit shall start fiom the date when the required appiioation rbrm, complEte in all respecls, for apubiic service is submifted to the Dasignated officer or to a psrson authorized to recEive theapplicationfolminamarnerasspecifiedundem:le(4)above.
Section
513i-"-
Exception-l: Provided that the pubiic holi.days sball not be included whilecaleulating.the stipulated time limit for delivery crf service, 'r'''-"
CException'2:Provided iurther that in case ttrr: application form is submined atsewa/ suwidha centers, iiardKend.ras and saariihKendras, an additional period oftwo days would be added te.r ths,recited time limit.
Exception-3: Provided frrther that during elccrions or in the event of natural- calamities' the concerned adminishatirc dcparunent may, by * ororr, ;*;;;
sdpulited time iimit for notified pubiic services under section (3) of t5e Act forspecific period of time menticned ir the onier, if ;recessary..
8. Maintenance of records ef ail cases o-isenie delivery., (l) Every Designated Officer
fl^laintain a record of sen'ices aprlied i'a ro.*:r
";; ; Form-II, preferably in etectronic
2 i/- t \7).:-) / ''/ 4-
l' ;ffi-f :H.liill!il;on is macic or'\ine' then re-:ec-,ion order shalr be senr ro the applcant onrine
i,_
(7) The Designated officer shall not raise piecem*rl objections on such application andthe objections if any will be conveyed at the i-rrsr instance.
10, Processing and ntonitoringof appiications.-- (l) Each application for delivery offfi::,,t}jll
be tagged to a unique ,,*u".',o enabre ,t "
,,ppii*-ro *o'iro, rhe status of the
(2) Appiications shali be proces.sec *'idiin ihe stipuiared rime iimit.(3) The Designated oificer may s,:ek additionar information or clarificanon on thesubmifted appiication oniy once bcf<rre the expiry of'the pr:cscribed tinie limirpreferaoty throughemaii or sMs' ln such a scenario, ihe prescribro ,i*" rinit wiir srart afresh from the date ofrebi5ot of additional intbnnation or clanlication from ihe eligibie person.
,* * olll,ftl ;::trffi ;fi;,*:.1-''"'* i,rinirr,ir, p,r,,srcai inrerraoe w,itii riic appiicanq as
(5) The Designated officer shall commurucate the grounds for rejection, if theapplication of an eligibie person is rc.iected, in person itiuo,gh emlr ipost /sMs. (6) The eliglblep€trson, who has applied for the servir)e, wili be abie to kncrry *1s stahls of his appiication oniinecr through sMs or at portaior any othi:r means as notineo by the public authority,(7) The public authority shail create a mechanisnr/ syslsm to enabie thc appricant totrackrhe status of application using the unrque numls1 provided. .The public authoriry shaltensure the rimely upciates on the siaius or appiicaricrr.
Secrion 7 I I ' Deveioping work cullure b deliver pubtic services within stipulated timelimit cncbenchmar]+s af pedormance levels. ' (l) The commissio'in consultatron with the concemedDepartrnent shail devise the mechanism tbr evaluadon ami bench-marking the performance of&e public authorities in deiivery of public..*i."r.(2) All the Designated olficers ancJ tire Appellate Authorities shaii undergo pcriociicrequisite trainings by the Public Authonry coucsnred to enhance and ensure time-bound deiiveryof the pubiic services in a transparent and a<;coultabie marner.
' (3) All the Designated ofiiccrs and the Appellate Authorities shall inreracr with theapplicdnts' on a periodic basis, to knowtheir gncvances or suggestioru for improving efficac.r inthe SefViCg deiiVery, v' 'e5srwllruro 1ur rrrlDruvlng €lTtg6g'7
s tz' Procedure for appea! to the Appeliate Authctrity. -An appeai to the AppeilatesectionE Authorityunder section 8 of the Act shall be fiieci in Form [i[, either manualiy or on]ine within
, 'o days from the date of rejecrion or the expiry of rhe stipurared Eme ii;;l as rhe case maybe.
.*:.l}#:X$,lli*T::.;,i1ilil",,Ti1;11,.,*l:llff #*H::.$- Tnety(90) riays, if it is satisfied witir the genuinene;s of thereasons for delaygrvcn by&e App,:llanr.
13. Service of the notice oitne c3Dic.. _case may'pe, shall be served to the-appjica:: :: ":-,.
. j i-he notice of hearing of the appeai, as thelt''.le :oliowing mamers: _
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14' Procedure /br ttecitiinp:rirc appe'i,--1t) ytt: deciding rhc appear, rhe AppeilareAuthoriry shall have thesame pr)\4'|ers i* are veste<i in a civil court rJtit, oying a suit under thE_ -ry,code of civil procedure, lg0g, in respect of the following nratters, nanrery :_
. rtl;;;;*ng the Designate<I officer and appeuant at rle rima of hearing of
(ii) enforcing the attencla'ce ot persons, compelling them to give oral or writtenevidence on oath an, producing documents or thingr; ' tu glve oral or wr
(iii) requiring the disco'erv and inspcction of ciocuments;
""'":TH||:l* anv public records or copies thereof from any court or pubric
(iv) scrutiruzing the relcyant docunrenrs or cop;es thereof:(v) receiving evidenee on affidavits;
, (vi) rssuing summons fcr'exzunination of witnesses or r1'cuments;J.(vii) irearing the Designatecl oflicer and the appellant at the time of hearing of theappeai.
shalr be J:ilH:ifil:T:T":t'enl elrcn after duc service ornorice orheanng, then the appear
'- o. ,o *jj;
order in the appeal bv the Appettate Awhoriry-. - ft)The order in the appeai shall
and the Jffi:tJr"j,|||;ttt in appeal shall be gi'en to the apperianr, who has fiied the appeal,
Section 9 ^(zj 16. S;o_moto notice 6y the Appellate Authority.l I) The Appellarc Authorify may takesuo-moto notice of faiiure to deliver servrce in such cases u,here the applieations are not decidedby the Designated offieer1 his authonzed person within the stipulated period and there isunreasonable delay in disposal oi such appiicati'ns in pubrio iot"r"rt. * nooio, any lapse, rheAppellate Authority may pass appropriate orciers rn this regard as it may deem fit, as the factsand circumstances of the case may warrant.
heard, shall be given to the elig,jble person and I or the Designated officer.' l?' Records of appeal cases'--The Designated officer andthe Appellareauthority shallmainta\ir a complete record of the appeai cases in Form rv,either manuallyor in electroaic forrn-18' The recovery of penotLv' ' (l) In rhe case of irnposition of penait1,, the Appellate
113-i*t shall.forward a copy of such oxier io the Adminiskative Deparfinenr concerned, wirhtnstructlons to deduct the amount as per: provision ofsecrion f l0) of the Ac! from the salary orremuneration of the Designated officer and/or *y
"th"; ;:lficral involved in the process ofproviding such service against which penarty r,o, u""o .*".0",t
(2) in the event of recortmorrciations ror disciplinary_ action againsr the-officer and other officiar, the Appeliaie Auilroriry ,i,.r; ;;;;;a copy of such ordergstablishment rvith e -nh' ra rL^ A ,- . .
Section
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to his ofhce
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(5) in the event of arvard ol'- compensadon to the appiicanVappellant by the Appellate
euthoriiy, the concerned Public autirority shatl male payment to the applicant/appellant out of
penalty recovcred by it and deposit the balance amormt u: the bank accouqt of the Comrnission
as stipulated in the said sub-rule (4). A copy of receipt of compensation by the appiicant shall be
forwarded to the Appellate Authoritl''
' 19. Pracedure for revistort,lefore ti,e Contnii$'ir?rt - (l) An apPiication tbr revisioti
addressed to the Commission or an officer nominared in this respect shall be madein Form V
within a period of sixty (60) days from the date of such order'
Exceptiort:- Provideci that tltc Commission may enrenain the appircation after tire expiry
ofthesaidperiodofsixty(60)days,ifitissatisfiedt}rattheapplicationcouidnotbcsubmitteiJ in time for a reasonabie cause'
- (z)The applicant shati enciose a self-attested copy of the order of the Appeliatc Authonry
agariist which the revision has been f,led'
(3) After receiving thc appiic-0tiun uncicr sub-ruie (l), the commission shali send notice
of the same to the party concerned either,
(i) dasti i.e' through thc partv fiiins tire revision: or'
(ii) by registered post rvith acknowledgement; or
(iii) ttroueh e'mail'
(4) The commission shall. while inquinng into any mattel u*ier this section' have the
samepowgrsasarevestedillaCiviir')ourtwhilenl"ingasutitundertheCodeofCivilProcedure,1908, in respect of the foliowing mattcrs' namely :-
(i) summonir:g the Desrgnated officer and appellanr at the ttme of hearing of
APPeaI;
(ii) enforcing the attendance of persons, compelling thern to give orai or written
evidenceonoathandproducingdocumentsorthings;
(iii) requinng the discovcry and rnspection of dccumentsl
(iv) requisitioning any pubiic rccords or copies thereof from zmy coull or Public
Authorities;
(iv) scrutinizing the relevant documents or copies thereof;
t (v) receiving evidence on affidavttsi
(vi)issuingsummonsforexaminaricriroi.witncssesorciocuments;
(vii)hearingtheDesignatedoffrcerandtheappeliantatthetimeofhearingofthe.. aPPeai.
(5)Whiiedecidinganyapplication,-inordertoascetlainthefacts,theCommisstonma5,
authorize an officsr to enquire into the matter. The officer, l:o whom such an inquiry has been
entrusted, shali submit report to the commrssion within a peliod of fifteen (15) days'
(6) The commission shali ciecrtre rhe appiicariun ln vrcw of the relevant recorci ai'aiiabie
Sectrrn
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22- satary, arov,ances and cc,tditiotts of service oJ-ihe oficers and orherffi ffi,JJ'::"i,i:""'ff H*l#;illffi rof
theu.,.;"t,ffi;?i,fr;.ll]allowances as admissib," ,r ,ti.* ,rioer rhe rules qppucab,I*I,
shall be paid salarie. *jgovemed under the said *,", _Ol_i"";;H#"iTj: ro_their service and they shalr betime to time. vant insrnrctions issued by the ir"i" #""**ent from(2) The anployees recruited oD orrrcn,mgoverned by the poricy ortn, J*,;;,;.Tfffi"rLffi:if.H".the comrnission sharr be
o"'#lr]Tffitdil'":jr:" otheroifice-rs and other ernployees shau be such as the stare(a) The Commissioil nray .rjsu
,Tt}?3o:1,,o* orstatutory bodies;fil:'i;:::1,"T3"vees or the stars Govenunenr.ute govt. trom time to dme. ent as per the guidelines issued by
/Section
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*****
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3Name of the Office:
Name o f thc Villa ge,tTebsiVDisiri o ;
Scheduled Services
Sr.No
. FOR}TIls€e rde (J)l
Sample Disphy Board
A,ppu:iate I
Aurhority !
I
ii
I
Name ofservice tbe
DesignatedOfficer
tinne linrit ifor !
Designatedi
Sripuisredtime limit
forAppellateAuthority
fee and/orfacilitation
charges
--2 r
Nrye crt'the authorized person to give and received the apprication:
Insiruc4ons !o Citizens
{' To get the acknowiedgement compulsorill,;-":" If senrices are delayedlnot delivered, contactthe Desigrrated officer,/the Appelkte Authorityalong-with
the acknowled gement rec eipt ;
* To know the sfatus and monitoring of the applicationo Contact ;
o Website:
o SMS:
{
Mode ofservicedelivery
(digitat ormanual)
ii
FOREIIlseen*e611y
Service-wise Rcgisrer to be maixrincd by the llesignated Officer(Nane, Desig;nrtioe rnd Address)
Details of --iDersGo}----t---_-No. of Servrcesrelevgnf
docunrentsene.losed withapSllication
publicServicesought
Name of theapplicant withmobile nq emailID, address andackuowledgernentunigue no.
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Rejected(with reasonsfor rrjection)
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r.oRll m[,See rute l2]
Form of appeal to the Appellate Authorify.
List of Documeuts cnclosed.
Before the
/"(Desigruricn and ofii,:r address of the
... (Name s.nd ac,dress of rhe etigible perxtn)
.... (Ncme ancl a,ldress of the,Designated Oficer)
8ffiffi:m-ait\L) Dat" of acknoiiElGiit3)
) Derails or pu5ticGGQuirtDecision of the-es r gfi 1sa[6,".I.
Appellare Aurhoriry)
(l)(2)
e DeclsrafionThe particulars given above are t,ue anci correcr to the best of my browiedge, informadon and beliefDatedthe ...,dayof ..... .,20.,.. .......(year)
Siguatur,e of the etigible person,
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---Form IVISee rute (r0l
Register of Appeat cases to be mairttained by the Design:rteDate of Riceipt Date of N"-", fvfoUU" -of application
Iacknowlcclgernetr,I
of tbe applicatiorrno. email ID and
address of theeligible person
d Officer
requested I is disposed of/ Ifrejected the
reasous thereof
i
1 sen'ice i appticariowappeut
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\ B' Register of Appeal cases to be msintained by the Appellare Authorirv.
Sr.
No.
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I Date of
I receipr of
1 arueat
It_t)1r-l
Date ofacknowledgemert
of the appenl
Name anci
uddress ofthe eligible
person
Public I Date on which.tseruc,e I application is
requested I disposerl of/ IfI
1 rejected the
I reasons fiereof
lletails oifine, if anyimposed
orcollected
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FORIU V
(see ruie 19)
Form of revision to the Coumicsiuu
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BefLre the(Desiguation and office address of the
List of Docunretrt$ enclosed-
Signaturr of tbe eligible person.
Commission)
(Name and address of the eligibte person)
"'''''' ('i\arre and utiiress aj 2he Designated orficer/theAppelrateAuhontv/
Date of revis[n
Date oriioil;ia;em;iOateg oraer oTappeat, ;i r;Detaitso@Pecisiono@Relief soughl
fy_ ott t. information necessaryrevlslon ior filiing,i
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(3)
r:4)
'fhe prriculars givcn above are r.rue and correcr ,rT:Hll:y knowledge, ihfonnation and belicf.Dated the
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FORM VI
(seerule 2l)
'd Register of $uo-Moto cases to be mainfrrined by the commission
srglw4qj
S''La-1-
Date ofreceipt ofsuo-moto
Name, mobileno., enrail ID
and address ofthe eligible
person
Public'service
requested
Name of thedesignated
ofticer/AppellateAuthority,and contact
detriiis
Details of fine,if any imposed
or collected
Orderpassed
B. Register of revision cases to be maintained by tfoe commission
Srq$,o. Date ofreceipt ofrevision
Natue, mobileno., email fD
and address oftbe eligible
person
P's€
rflq
I
v
ublic,rvice
uested
Name ol'thedesiguated
officerlAppellateAuthority,and contnct
details
Orderpassed
Details of fine,lf auy imposed
or collected