Leadership by Serving Around

Leadership by Serving Around

• Leadership by Serving Around (LBSA) is about exploring the nooks and cranny’s of the organization looking for an opportunity to

SERVE people.

Leadership by Serving Around

• Leaders wander with the objective of spotting a

Serving Moment.

• Help them in some way that will allow them to get on with their job more easily.

• Removing roadblocks.

• Bashing barriers. Destroying Dumb Rules.

• Enabling people to do what they know is required to do a good job.

Leadership by Serving Around

• Leaders allocate significant calendar time to this ritual.

• You can’t spot a Serving Moment if you are in your office.

• Get the hell out of it and do something strategic!

Leadership by Serving Around

• LISTENING.

• LISTENING.

• LISTENING.• Leaders serve well by receiving information,

processing it and then acting on it.

• The process begins with REALLY LISTENING.

Leadership by Serving Around

• INTERRUPTING is verboten. Give people time to tell their story. Allow them freedom to express their issues on their terms.

• ASKING QUESTIONS is the tool the leader uses to understand, to engage and to connect with the individual in the discussion.

Leadership by Serving Around

• The specific question “How can I help?” is the theme of the conversation.

• Move beyond “Management by Wandering Around” (MBWA) to

Leadership by Serving Around

Leadership by Serving Around

• LBSA is a critical strategic act that leaders must perform.

• Strategy execution depends on it.

• Frontline success depends on it.

• What else is more important?

An Invitation

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