1. r97126014 r97126016 r95126019 r97126004 2009/05/11

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Chowdhury, G. G. Digital Libraries and Reference Services: Present and Future.Journal of Documentation58:3(2002): 258-283.

Hillyer,Nora,and Linda L. ParkerVideo ReferenceIts Not Your Typical Virtural Referecce : Video Reference Service for South Campus at the University of Nebraska at Omaha.Internet Reference Service Quarterly . 11:4(2006) : 41-53.

Stephan, Elizabeth.Taking the Library to the Users: Satellite Reference at the University of Mississippi.College & Undergraduate Libraries14:4(2007):59-72.

Raman, M.Wiki Technology as a Free Collaborative Tool within an Organizational Setting. Information Systems Management23:4(2006):59-66.

Padmini, K. and A. Kishore. Professional Challenges in Digital Library Environment: Realities and Future Requirements.International Library Movement28:4 (2006): 234-240.

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4. (1/2)

• My Library@NCState HeadLine Personal Information Environment(PIE) My Library Project Nanyang

5. (2/2)

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6. (1/2)

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• Its a live reference transaction

(UNO)

• • Peter Kiewit (PKI)

7. (2/2)

• polycom

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• • Polycom PVX

• LI

8. (1/3)

(satellite reference)

• (on-site reference)

• ( )

9. (2/3)

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10. (3/3)

11. Wiki(1/4)

• Leuf & Cunningham hypertext

• Wiki wiki

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• (Groupware)

12. Wiki(2/4)

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• wiki engine open-source wiki wiki engine

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13. Wiki(3/4)

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14. Wiki(4/4)

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15. (1/2)

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16. (2/2)

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