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Mahreen Qazi Mobile - 0502660026 [email protected]

Human Resource Manager

Driving profitable growth through exemplary people management in multiple industries fromHospitality, Aviation, Consulting and E-Commerce.

Versatile, high-energy People Person with over 12 years of experience who engages easily with all levels; a strongemployee advocate while keeping a focus on the organizations overall goals; working manager who excels atmentoring staff; serious about getting the job done, but recognizes the value of fun and humor in the workplace.

Areas of Expertise

HR Policies Design & Implementation

Employment & Labour Law

Payroll (WPS) Management

Job Evaluation & Competency Design

Organizational Structure & Development

Compensation & Benefit Design

Orientation & On-Boarding

P&L Management

Employee Relations

Productivity & Performance Management

Reward and Recognition

Succession Planning

Full-Cycle Talent Acquisition & Retention

HR Strategic Planning

Team Development & Leadership

Training & Development

Workplace Initiatives

Executive Coaching

Professional Experience

OFFICE & HR OPERATIONS MANAGER

LIVINGSOCIAL MIDDLE EAST (www.livingsocial.com), DUBAI, U.A.E

SEPTEMBER 2011 NOVEMBER 2012

Office & HR Operations Manager (September 2011 November 2012)

Designed, organized and implemented HR policies, standards and procedures.

Managed and maintained over 100 employee records, visas, company legal documents, lease agreements,

facilities contracts for 5 countries.

Successfully managed the extension and set-up of the new office premises in record time. Managed the

relationships with contractors, landlords and government authorities.

Proactively contributed in strategic planning, process improvement, and organizational development efforts byproviding strategic recommendations on human resource programs that supported company goals and ensured

legal compliance.

Established contracts with suppliers in line with office requirements such as travel agencies, hotels, maintenance

companies and more.

Improved the organization and maintenance of security, benefits and personnel files by implementing HR

systems.

Coordinated and managed on-boarding and induction of over 60 employees.

Received several company champion awards for exceptional performance in all areas going above and beyond the

requirement of my job; quality and deliverables.

HR MANAGER & SENIOR HR PROJECT CONSULTANT

GLOBAL MANAGEMENT CONSULTANTS (www.global-dubai.com), DUBAI, U.A.E

DECEMBER 2006 SEPTEMBER 2011


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Global Management Consultants is one the regions leading training and human resource consulting firm.

Selected Achievements:

As the HR Manager and Senior HR Consultant (reporting directly to the CEO) my main responsibility was to manage

all HR activities for the organization and provide leadership for the company's strategic direction, business and

revenue optimization and play a key role in client relationships, new product development and profitable business

revenue growth.

HR Operations:

Successfully managed the organizations HR function in house for 4 countries (UAE, Pakistan, KSA and India)

with a total workforce of 35 senior employees.

Human Resource Management:

Consulted over a wide range of projects including the set-up of HR departments, serving as an outsourced HR

manager, Design and Implementations of HR policies and procedures, Organizational Development, Performance

Management, Compensation and Benefit framework.

Managing and Developing the Recruitment Business:

5 years of successful placements, matching the "needs" of the client with the "best" qualifiedcandidates/applicants.

Training & Development:

Designed and facilitated Training workshops on a range of Training modules for various clients of different

industries.

Set up of Training Department for organizations.

Conduct and Administer Psychometric Behavioral Profiling (DiSC Counseling and Interpretation Sessions) for

Talent Management purposes.

HR and Training Projects Completed for:

Etisalat, DubaiProject: Recruitment, Training and Management of over 120staff members for GITEX.

Sharaf DG, DubaiDesigned and implemented processes to ensure 100%achievement of target as opposed to the usual 70%achievement, through learning, incentive scheme,performance management, review of job profiles, review oforganization chart, corporate culture and so on.

Air Charter International & Seawings, DubaiProject: Setup of HR and Training Department

Mashreq Bank, DubaiProject: Customer Service, Operational Excellence,Personality Profiling interventions.

Zurich International, DubaiProject: Persuasive Communication SkillsDelegates: 30 operational staff

SAB Media, DubaiProject: Design and implementation of HR policies andprocedures

Easa Saleh Al Gurg Group, DubaiCompanies: United Colors of Benetton, Betterlife, IDDesign, Al Gurg Stationary and OFISProject: Customer Service and Sales TrainingDelegates: 160 customer service and retail sales staff

ZAFCO, Dubai

Project: Customer Service, Operational Excellence, InscapeDiSC Interventions

Al Noor Hospital, Abu DhabiProject: Customer Service InterventionDelegates: 120 Front Line employees at the hospital(receptionists, call operators, etc)

TECOM Investments, DubaiProject: Finance for Non Finance ManagersDelegates: 24 delegates

Transmak LLC, DubaiProject: HR Policies and procedures set-up, implementationand training.


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Department of Tourism and Commerce Marketing(DTCM), DubaiProject: Personality ProfilingDelegates: HR Team & Line Managers, all UAE Nationals

Dubai Customs, DubaiProject: Time Management & PrioritizingDelegates: Senior Executives, all UAE Nationals

Hassani Trading, DubaiHR Policies and Procedures set-up and operational training.

Beiersdorf, DubaiProject: Finance for Non Finance ManagersDelegates: 24 delegates

VIA, DubaiProject: Set-up, implementation of HR Department

Loyalty Inc, Dubai

Project: Set up and implementation of HR policies andprocedures

ITD, BahrainProject: Persuasive CommunicationDelegates: Senior Business Development Executives,Bahraini Nationals

MCB Bank, Pakistan

Project: Customer Service Intervention

HBL Bank, PakistanProject: Customer Service Intervention

Pakistan Society of Training & Development (PSTD),PakistanProject: Finance for Non Finance Public Programs

Mobilink, PakistanProject: Sales ProgramDelegates: Sales Executives

Highlights of Previous Experience

JUNE 2002 DECEMBER 2006 DESTINATION DEVELOPMENT ANALYST

EMIRATES HOLIDAYS (www.emiratesholidays.com), DUBAI, U.A.E

JUNE 2000 JUNE 2002 SALES ADMINISTRATION MANAGER

JUMEIRAH EMIRATES TOWERS (www.jumeirah.com), DUBAI, U.A.E.

JUNE 1998 AUGUST 1999 FREE LANCER

FREE LANCE TOUR COORDINATOR, ISLAMABAD, PAKISTAN

MARCH 1997 MAY 1998 ENGINEERS UNITED

OFFICE ASSISTANT, KARACHI, PAKISTAN

Professional Qualifications

HR Operations and Management Certification, Global Management Consultants Dubai (2006)

Sales Competency Assessment Certification (Master Trainer), Persona Global USA (2008)

Persuasive Communication Certification, Persona Global USA (2009)

Finance Training for Non Finance certification, BTI, Germany (2008)

Inscape Personality Profiling Trainer Certification (2008)

Trainer for Customer Service, Sales and Leadership Development Programs

Project Management Professional (International Institute of Learning)

Better Business Writing (Emirates Aviation College)

ISO 9001:2000 - Internal Quality Reviewer Course (Quality and Environmental Development Organization)

My Learnings

2002 2004 Masters of Business Administration in General Management

Ajman Campus of Preston University of United States of America

1999 2002 Bachelors of Business Administration in Information Systems

Sharjah Campus of University of Lincolnshire And Humberside (United Kingdom)

Personal Details

Telephone Number - 971 50 266 0026 Email Address - [email protected]

Date of Birth - 20th December 1980 Languages - English, Urdu/Hindi
http://www.emiratesholidays.com/http://www.jumeirah.com/http://www.emiratesholidays.com/http://www.jumeirah.com/


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Driving License - Valid UAE Driving License Travel - Flexible to Travel

mahreenqazi cv 121112122335 phpapp02

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