Management of Information Technology

Prachyanun Nilsook, Ph.D.prachyanun@hotmail.com

http://www.prachyanun.com

Q&A• ใครค�อมหาเศรษฐี อ�นดั�บหน��งของโลก ?• มหาเศรษฐี อ�นดั�บหน��งของโลกทำ�าก�จการใดั

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• เศรษฐี หน��ม ๆ ของโลกทำ�าธุ�รก�จอะไร ?• มหาเศรษฐี ของไทำยทำ�าธุ�รก�จอะไร ?• ทำ�าไมต้&องเร ยนการจ�ดัการเทำคโนโลย

สารสนเทำศ ?

Bill Gates’ Microsoft

• Thailand Digital Inspiration June 30, 2005 หอประชุ�มกองทำ�พเร�อ• E-Government• Web Services

–การทำ�าให&ซอฟแวร/แต้�ละต้�วเชุ��อมต้�อก�นไดั&ดั&วย XML

• E-Learning

3 Generations of Business Management

• 1st Generation: Biz Tech BPR, Complex Systems, Virtual Corpns., Info. Policy, Intellectual Property, Info. Systems, more,..

• 2nd Generation: e-Biz e-Business, E-Commerce, e-Markets, Web Services, ERP, CRM, B2B, B2C, WAP, UDDI, RFID, more,..

• 3rd Generation: KM Knowledge Management, Intellectual Capital, Organizational Learning, Organizational Learning, more,..

• http://www.brint.com/

Information Management for Organization in Thailand

• Telecommunication

• Computer Usage

• Internet

• Broadband

“Towards a knowledge-based economy”

Telecommunication

Telecommunication

Telecommunication

Telecommunication

Computer Usage

Computer Usage

Computer Usage

Internet

Internet

Internet

e-S

ocie

tyIT For KBEIT For KBE

e-E

du

cati

on

e-In

du

stry

e-C

omm

erce

e-G

over

nm

ent

Human Resource Development Information Infrastructure and Industry

Knowledge Management and Organization

ICT Development ProgramICT Development Program

Flagships and Infrastructures in IT 2010EconomyEconomy SocietySociety

QuantityQuantity QualityQuality

Telecommunication Infrastructure

Science and Technology, R&D, Knowledge

Information Development, IT Literacy, IT HR

e-Industrye-Industrye-Commercee-Commerce e-Society

e-Educatione-

Government

E-Thailand

• E-Government

• E-Commerce

• E-Education

• E-Industry• E-Society

E-Government

• E-Citizen• E-Service / E-passport • E-Auction • E-Procurement• E-Revenue / E-payment • GFMIS :Government Financial Management

Information System

• GDX : Government Data Exchange ฯลฯ

แนวทำางการดั�าเน�นงาน E-Government http://www.ict.go.th

Presentation Layers

Common Modules Layer

Exchange Layer

Data Storage LayerMinistry’s Operation Centers Databases Files / Documents

Government Data Exchange (GDX)

CitizenProfiles

BusinessProfiles

Securityand

Authen.

PaymentGateway

OtherServiceModules

OtherServiceModules

Web Portals PMOC Kiosks/Call Ctr Counter SvcMobile Devices

ข&อม1ลของหน�วยงานข&อม1ลของหน�วยงานข&อม1ลของหน�วยงานข&อม1ลของหน�วยงานข&อม1ลของหน�วยงานข&อม1ลของหน�วยงาน

E-Commerce

• E-Business \M-Commerce

• E-Market

• E-Banking \E-Cash

• B2B : Business to Business

• B2C : Business to Customer

• ERP \ SCM \CRM \

• EDI : Electronic Data Interchange ฯลฯ

WebmasterWebmaster

ProgrammerProgrammer

Graphic DesignerGraphic Designer

e-Commercee-Commerce

PolicyPolicyContentContent

LookLook&&

FeelFeel

TechniqueTechnique

Business ModelBusiness Model

Site EditorSite Editor

• Site design principles (Look & Feel/Navigation)• Site policy: sale, delivery, payment, security, privacy, satisfaction guarantee• Resource allocation• Site monitor & maintain

Look & feelColor, picture, all graphic issue

• Market research• Content development• Data collection• Ad options• Marketing/promote the web

• Domain registration• Web hosting• Development tools• Databases• Shopping carts• Transaction processing• Back office connection

Back OfficeBack OfficeCustomer ServiceCustomer Service• Daily helpdesk• FAQ

• Order process• Shipping arrangements

Other Sales ChannelOther Sales Channel

E-Education• E-Learning• EMIS : Educational Management Information

System• E-University/E-School/E-Classroom / Cyber

University• E-Library/E-Journal/E-Book• CAI/WBI/WBT / • Videoconference / Teleconference/ Video on

Demand / Distance Education• ฯลฯ

E-Industry• E-Logistic• E-Investment • SIPA (Software Industry Promotion Agency) • Software Park• Wireless/Broadband/Telecommunication• Agriculture• Transportation • Tourism • CAD/CAM• Auto CAD • etc.

E-Society

• E-Card

• E-Journal /E-Magazine / E-Variety

• Credit card / ATM

• Smart Card

• Learning Organization

• Knowledge Based Society ฯลฯ

ICT : Information and Communication Technology

• Computer

• Internet

• Telecommunication : Telephone/Mobile

• Satellite

• Teleconferencing

• Videoconferencing

• Communications etc.

Web Services

• Service on Internets• Database• Network• Security• Webmaster• XML

Information Systems:Challenges and Opportunities

BusinessSolutions

InformationSystem

BusinessChallenges

Management

InformationTechnology

Organization

MIS : Management Information System

• Executive Support Systems: ESSExecutive Support Systems: ESS• Decision Support Systems: DSSDecision Support Systems: DSS• Executive Information Systems: EISExecutive Information Systems: EIS• Knowledge Management Systems: KMSKnowledge Management Systems: KMS• Office Automation Systems: OAS• Transaction Processing Systems: TPSTransaction Processing Systems: TPS• Expert System• Artificial Intelligence : AI

Who are you?

• CEO : Chief Executive Officer• CIO : Chief Information Officer• CTO : Chief Technology Officer• CFO : Chief Financial Officer

• Why ???

Guest Lecturer

• Prachyanun Nilsook, Ph.D.– Ph.D. Educational Communications and

Technology– prachyanun@hotmail.com– http//www.prachyanun.com– 081-7037515

• King Mongkut’s Institute of Technology North Bangkok, KMITNB