RESUME

Manpreet SinghBaldev bagh manjeet hotel

Jabalpur (M.P) Contact No.:+91 9752-787-499

Contact No:+91 7599-320-932 Passport No:F9786430 E-MAIL: rky.manpreet10@gmail.com

Career Objective

A highly motivated and ambitious individual able to give timely and accurate advice, guidance, support and training to team members and individuals. Possessing excellent management skills and having the ability to work with the minimum of supervision whilst leading team of twelve or more.Now looking forward to a making a significant contribution as Executive with a that offers a genuine opportunity progression.

Educational Qualification

Post Graduation Diploma in Hospitality and Tourism Management Nanyang Institute of Management Singapore (January 2011-Jan2012)

Bachelor of Science in Hospitality, Catering & Tourism from Institute of Hotel Management of Applied Nutrition and Catering, IHM Meerut (Manipal University) (July 2004-July 2007)

Intermediate from GGS K H S School, Jabalpur in 2004, M P Board, Bhopal with Commerce Background.

Computer Skills

Windows Environment & Internet. MS Word, MS-Excel, MS-PowerPoint. MS Office, Intellectual Data System software, Triton, Opera 5.0 and

basic GDS.

Job Experience

December 2014-Till Courtyard Marriott Hotel Agra Front Desk Executive

Role summary Assisted in managing the day-to-day activities of the front office

staff. Scheduled routine inspections of the front office, lobby & public

area. Ensure all staff is properly trained on systems, security & service

standards. Ensure that conducting daily pre-arrival meetings on daily bases

with all the manager. Responsible for Front Desk, Fitness Centre and Business Centre. Facilitate training sessions for all the team members. Ensure to make all necessary reports for morning meetings day at

glance, managers flash and forecast for future dates. Planning for increase in business volumes by understanding guest

complaints on social websites and on Guest Service Satisfaction by (Marriott) ,taking regular feedback.

Maintain regular contacts with corporate & individual customers, and build strong relationships in Oder to get a better business.

Handling of guest request and complaints with proper service recovery.

Ensure to make smooth operation for MICE sector. Taking property round – within and outside for security reasons. Responsible for night audit & compiling all the necessary reports Checks on registration cards of arriving guests and ensures all

information should be filled on each cards either by Guest Relation the guests.

Ensure all the EDC devices must close on daily bases Assigns and Approves Duty roster for all Front desk staffs. Conducting 30 min briefing in each shift in Oder to make aware about

guest moment for a day. .

May 2013-December 2014 Jaypee Hotel Agra Team Leader Role summary Preparing daily workloads for staff and co-ordinating the daily

allocations of work. Motivating the team to achieve high standards and targets. Handling new client enquires and acting as the face of the business. Dealing with and resolving problems and issues which arise. Working with sales and marketing team to increase the sales. Mentoring and training up juniors and new staff. Preparing Duty roster as per the occupancy forecast. Handling Frequent Individual Travellers and Group Inclusive Tour.

Handling Conferences and preparing bills as per the given company’s instruction.

Supervision of Room blockings, as per the guest preferences of all guests.

Organise daily briefings to brief about all day programs to every shifts.

Handling VIPS & FAMS.

June 2012-April 2013 Radisson Hotel Agra Guest Service Associate Role summary

Managing front office operations including reception to ensure compliance to procedures and policies for the highest standard of service and guest satisfaction.

Handling complaints and reviewing compliments from the guests. Collaborating with engineering and housekeeping staff to ensure

that guests get the best hotel experience in regards to room status.

Handling Executive Lounge where VIP people get personal Check-n Check-out Facility on arrivals and departures.

April 2007- May 2008 ITC Welcome Heritage Narmada -Jackson On Job Training.

Role summary Learned how to check in & check out. How to fill enquiry registers & necessary reports. Learned how to handle Cash & foreign currency. How to generate reports for FOM. Learned How to do closing and night audits on IDS.

May 2008- July 2010 ITC Welcome Heritage Narmada Jackson-Guest Service Associate

Role summary Managing the arrival and departure guests. Reporting to the FOM with day to day reports and assisting him in

managing the department. Answering the guest mails and making reservations. Preparing the bills and making night audit reports. Keeping a record of data of the guest.

Major Achievements

Jan 2011-2012 Crown Plaza Changi Singapore - Food & Beverages (Attachment)

Certified in GDS by Amadeus, Singapore. For successfully completing the training.

Industrial training: - Successfully completed 3 Months Industrial training at Holiday Inn Resort Manali (INDIA) in all the relevant departments e-i F&B Beverage, Front Office, Housekeeping

Part of a Pre-opening Team Courtyard by Marriott Agra.

Area of Interest

Front Office Operations

Hobbies

English Calligraphy and listening Punjabi Music.

PERSONEL INFORMATIONDate of Birth : 10TH December 1985Nationality : IndianLanguages Known : English, Hindi & PunjabiMarital status : Married.

Personal Target and Goal

To make each and every guest happy before step out from the hotel premises.

Applying for the position of Assistant Manager