manual guía de operaciones hsbcnet

8/16/2019 Manual Guía de Operaciones HSBCNet

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User Guide

Payment Authorisation

January 2013


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Published January 2013 i

Disclaimer

This document is issued by HSBC Bank plc (‘HSBC’). HSBC is authorised and regulated by the

Financial Services Authority and is a member of the HSBC group of companies (‘HSBC Group’).

This document is for information purposes only and does not constitute or form any part of (i) any

invitation or inducement to engage in investment activity, or (ii) any offer, solicitation or invitation by

HSBC or any of the HSBC Group for the sale or purchase of any products, services and/or any

investments.

HSBC provides this document to the recipient on an ‘as is’ basis and except as provided herein, does

not warrant that the contents of this document is accurate, sufficient or relevant for the recipient’s

purposes.

HSBC may have obtained information in this document from sources including from third party suppliers,

it believes to be reliable but which have not been independently verified. In relation to information on

products and/or services supplied by a third party supplier, the recipient should obtain further

information on these products and/or services directly from the supplier.

Please note that this document may contain hypertext links to websites operated by other members of

the HSBC group and third parties respectively. In relation to hypertext links to websites operated by

members of the HSBC group, please read the terms and conditions of the linked website. In relation to

hypertext links to websites operated by third parties, please note that: (1) the recipient should read the

terms and conditions of the website; and (2) HSBC does not have any control whatsoever over these

websites and shall not be liable for the recipient’s use of them.

HSBC will use its reasonable endeavours to ensure that the contents of this document are current at the

date of its first publication. HSBC gives no undertaking and is under no obligation to provide the

recipient with access to any additional information or to update all or any part of the contents of this

document or to correct any inaccuracies in it which may become apparent.

HSBC is not responsible for providing the recipient with any legal, tax or other advice regarding the

contents of this document and the recipient should make its own arrangements in respect of this

accordingly. This document has not been prepared to address the specific requirements or objectives of

any particular client. The recipient is solely responsible for making its own independent appraisal of an

investigation into the products, services and other content referred to in this document.

This document should be kept confidential and shall be used for internal business purposes only by the

recipient to whom it is provided and its officers, employees and agents. This document should be read

in its entirety and shall not be photocopied, reproduced, distributed or disclosed in whole or in part to

any other person without the prior written consent of the relevant HSBC Group member. This document

is proprietary to HSBC and the recipient agrees on request to return or, if requested, to destroy this

document and all other materials received relating to the information contained herein.

Except in the case of fraudulent misrepresentation and/or breach of these terms, no liability is accepted

whatsoever by HSBC and the HSBC Group for any direct, indirect or consequential loss arising from the

use of this document.

Please contact your local HSBC representative for further information on the availability of products

and/or services discussed herein in your region.

© Copyright. HSBC Bank plc 2013 ALL RIGHTS RESERVED


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Published January 2013 ii

Contents

Disclaimer ........................................................................................................................... i

About Payments Service .................................................................................................. 1

Before you begin ........................................................................................................... 1

Using Payment Authorisation Tools ............................................................................... 2

System-suggested value date ......................................................... ........................................... 4

Value date rollover exceptions ................................................................................................... 4

Authorising instructions ............................................................................................... 5

Authorising recurring payments .................................................................................. 8

Authenticating your payment transaction .................................................................. 8

Getting foreign exchange rates .................................................................................... 9

Available currencies .............................................................. ................................................... 10

Effective payment dates ................................................................... ........................................ 10


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Published January 2013 1

About Payments Service

HSBCnet Payments service provides customers with online access to a suite of global payment types

including Priority Payments, Inter-account Transfers, and many types of regional payments.

The Payment Authorisation guide covers key operations customers use to authorise instructions and

templates.

Before you begin

Depending on your role, your System Administrator must entitle your access so that you can create

payment instructions. You will need:

● Access to the required payment type form

● Access to the accounts that you will draw payments on

●

Appropriate entitlement levels (enquire, prepare using templates only, prepare, authorise)

See Entitling HSBCnet Users in the System Administration: User Entitlement module.


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Using Payment Authorisation Tools

HSBCnet provides customers with a full range of payment instruction types, each using a different

payment instruction form. Some payment types are global, while others are specific to certain countries.

You can access the Payment authorisation tools under the Payments and Transfers tab and arrangethese tools to meet your specific needs.

Payments and Transfers tab

Note: Pages may look different depending on your region and other factors.


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Authorising Instructions and Templates

Use the Authorisation Summary tool to authorise, return for repair or cancel instructions. Payment

records of rejected, cancelled or processed status have a retention period of 35 days.

Payment authorisation begins from the point when HSBCnet Payments service receives a valid paymentinstruction and now that instruction is ready to be authorised. The number refers to items pending for

authorisation at the customer level. At the user level, items may be fewer depending on accounts you

are authorised to pay.

The restricted template number refers to templates pending authorisation.

Authorisation Summary tool

The Authorisation Summary tool allows you to choose payment instructions and restricted templates to

authorise or reject. Additionally, payments can be sent back to the preparer for repair.

The System forwards payment instructions to an authoriser with required account privileges. Variousstatuses of authorisation exist. The last authoriser sends the instruction to the bank, otherwise

instructions are sent to the next authoriser. The payment and template summaries provide general

information and show actions you can take.

● To view payment details, select View payment details

● To process the item, select Authorise

● To send further instructions to the preparer, select Send to repair queue

● To remove the item from the list, select Reject


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Authorisation conditions

Authorisers must be:

●

Entitled authoriser for accounts from which payments are made

●

Set up with sufficient daily authorisation limit

● Assigned to a particular signature group. The account group is an account

management feature giving electronic signature authority to authorised groups

● Creator and Authoriser Users can be the same User under sole transaction control or

using restricted templates (depending on signature group setup)

● Authoriser can send the instruction to repair if no user in Reviewer role set up

● Your scenario may show the possibility of multiple levels of authorisation

System-suggested value date

Authorisers can process payments pending authorisation that have no value date or have an expired

date. HSBCnet uses a date rollover feature to suggest a replacement date. Authorisers can accept the

suggested date and continue processing. This rollover feature simplifies authorisation, as preparers are

no longer required to update value dates.

Value date rollover works with both single and bulk authorisations for many payment types.

● ACH Credits (with conditions)

● ACH Debits

● Eurozone Payment

●

Inter-account Transfer

● Priority Payment

For ACH Credits, a whole instruction is considered expired if any one value date of second party entries

has expired.

For single authorisations, the Authorise option alerts you when the value date has expired. The system

suggests another value date, which you can accept, or decline.

For bulk authorisations, the Authorise option alerts you when any one value date has expired. The

system suggests another value date for all affected instructions. You can accept or decline the

suggested date, which then updates affected items pending.

Value date rollover exceptions

Value date rollover will not work with:

● Digitally signed payments

● Payments requiring Get Rate service

● Payments created from restricted templates


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Authorising instructions

Use the Authorisation Summary tool to determine which items require action. You can perform the same

action on all items or manage items individually. The action you choose will affect items on the current

page. Continue to make choices for items listed on additional pages. The Authorisation summary

provides general information and show actions you can take on items.

From the Authorisation Summary tool, select the number link under Instruction column for a1.

payment type.

Re-authenticate yourself using your Security Device or Smart Card. The Authorisation Summary for2.

Payments pending authorisation appears.

To act on an individual item, choose Authorise, Send to repair or Reject from the Action arrow.3.

You have three options to authorise pending instructions:4.

a. To authorise more than one item on the page, choose Select all or select check boxes of

desired items. Choose Authorise selected to collectively authorise selections, or

b. Choose Authorise selected one by one to individually authorise each item.


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To authorise instructions one by one, do the following:

• Select Authorise and view next to authorise the current item and proceed to the next

item, or

• Select Skip and view next to do nothing to the current item and proceed to the next item,

and

• Repeat step to authorise items on subsequent pages.

c. To view sub-totals and counts of the selected items grouped by currency before authorising

them, choose Prepare selected for authorisation.

These options allow you to review details first, and then opt whether to authorise the item before

proceeding to the next item.

d. To view payment details before selecting an action, choose the Amount link for an instruction

from the Payment Authorisation Summary. You can View Payment activity, Authorise, Send

to repair or Reject the payment.


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Payment instruction detail

An acknowledgement confirms your action. Select Close. 5.


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Authorising recurring payments

When you authorise a recurring payment, if a final payment amount has been specified, the system will

validate your (authoriser’s) daily authorisation limit against the higher of the two amounts. Additionally,

you only need to authorise the first payment of the batch. Subsequent payment instructions in that batch

do not require additional authorisations.

Authorising recurring payments

If you modify a recurring payment instruction that has already been authorised, the instruction will again

require authorisation from an appropriately entitled User.

Authenticating your payment transaction

You are required to digitally authenticate your payment transactions using your Security Device when

creating or repairing certain types of payments. Follow the on-screen instructions to authenticate

yourself.

Note: Payment transaction authentication only applies to Users who have been allocated the new

Security Device.


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Getting foreign exchange rates

Foreign currency exchange is available for Priority Payments and Inter-account Transfers. Several

stages of processing precede a request for a rate quotation. Getting a foreign exchange rate follows

steps for authorising payment instructions. At the final level of authorisation, the HSBCnet Payments

service links authorised users with HSBCnet

Get Rate service.

From the Authorisation summary, determine which items to authorise. Payment instructions which1.

may be eligible for Get Rate are marked with a ‘$’ symbol.

Authorisation Summary

Choose one of the following options to authorise the payment.2.

● Authorise selected one by one to authorise the checked items one at a time

● Authorise option from the Action link for the specific instruction

Note: You cannot authorise multiple payment instructions using Authorise Selected when any of the

instructions in that batch are eligible for Get Rate (marked with $ sign). Get Rate eligible transactions

must be authorised individually.

Tip: To authorise a batch of payment instructions using Authorise Selected option, exclude Get Rate

eligible transactions.

Alternatively, select the link in the amount column of the instruction you wish to authorise to review the

details before you authorise it. The Payment Authorisation – Details page appears.


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Priority Payment Details

From the payment authorisation details page, verify the details and select Authorise. If eligible, the3.

Get Rate service makes the rate available for a limited time. During the countdown, decide whether

to accept the rate. Doing nothing cancels the request. Selecting the ‘i’ icon displays the inverse rate.

If you wish to accept the offered rate, select Accept and authorise payment to book the rate. The4.

system applies the booked rate to the payment. An acknowledgement confirms your action.

Note: Get Rate service is not offered for payment instructions created using a Restricted Template.

Priority Payment: Authorise Get Rate Acknowledgement

Note: Rejected items will not process further.

Available currencies

The HSBCnet Get Rate service provides real-time foreign exchange rates on major trading currencies.

Contact your Relationship Manager for details.

Effective payment dates

Depending on the payment currency and location you can book a rate to a single payment made today,

tomorrow, spot or forward dated up to 45 days. When booking a rate, consider the Get Rate service cut-

off time. It may affect the desired payment date.

manual guía de operaciones hsbcnet

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