meningkatkan-kemampuan-komunikasi

8/2/2019 Meningkatkan-Kemampuan-Komunikasi

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MENINGKATKAN KEMAMPUAN

KOMUNIKASI

Use simple, clear language Jargon : bahasa golongan tertentu

Kiss : keep it short and simple

Become an active, attentive listener

Effective listening HURIER MODEL

Hearing, Understanding, Remembering,Interpreting, Evaluating, Responding.


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HURIER modelHEARINGpaying careful

attention

to what is beingsaid

UNDERSTANDINGcomprehendingthe message

being sent

REMEMBERINGbeing able to recall

the message

being sent

EFFECTIVE LISTENING

RESPONDINGreplying to the senderletting him or her knowyou are paying attention

EVALUATINGnot immediately passing

judgment on themessage being sent

INTERPRETINGnot reading anythinginto the message the

sender is communicating


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KOMUNIKASI

Gauge the flow of information :avoiding overload

Overload : the condition in which a unit of anorganization becomes overburdened with toomuch incoming information

Use gatekeeper ( individuals who control the

flow of information ) Use queuing ( lining up incoming information

so it arrives in an orderly fashion )


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Overload :

A problem that can be solved

OVERLOADtoo many messagesreaching a person

at once

use GATEKEEPER tocontrol the number

of incoming

message received

Problems :

PersonMessage B

Message A

Message C

Solutions :

GATEKEEPER Person

Message A

Message B

Message C

Message C

use QUEUING topresent message

in order

PersonMessage A Message B Message C


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KOMUNIKASI

Give and receive feedback : openingchannels of communication 360 degree feedback

Suggestion systems

Corporate hotlines

Informal meetings Employee surveys


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Be a Supportive Communicator :

Enhancing RelationshipSupportive communication

Any communication that is accurate and honest and that builds andenhances relationships instead of jeopardizing them

Focus on the problem, not the person

Honestly say what you mean Own your decision do not hesitate to make clear exactly what you did and

what you feel

Use validating language (language that makes people feel recognized andaccepted for who they are)

Validating language : language that makes people feel recognized and acceptedfor who they are.

Invalidating language : Language that arouses negative feelings about one`sself-worth.

Keep the conversation going Conjunctive statements : statements that keep conversation going by connecting

one speaker`s remark to another`s.

Disjunctive statements : statements that are disconnected from a previousstatement , tending to bring conversations to a close.


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Use Inspirational

communication tactics Project confidence and power with

emotion-provoking words

Be credible Pitch your message to the listener

Cut through the clutter

Avoid junk word that dilute yourmessage

Use front loaded messages


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Physician Sales & Service :Where Keeping up with Policies Is More Fun

Than Any Policy Manual


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1. What is about the approach taken an PSS that makes it sosuccessful? Do you think this approach would be as effectivein an organization in which you work? Why or why not?

Menggunakan pendekatan yang lebih sederhana danmenyenangkan

Membuat poster kartun yang menjelaskan mengenai kebijakan

perusahaan Membuat kartu berukuran kantong bagi semua karyawan untuk

dibawa

Menggunakan 100 point checklist ( The blue ribbon book )

-> pass or fail

Pendekatan ini efektif dilakukan dalam organisasi karenakaryawan cenderung menyukai cara cara pendekatan yanglebih santai daripada pendekatan dengan tipe militer / terlalukaku


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2. What place, if any, do you believe formal policymanuals have in an organization? Explain wherethey may be most useful.

Komunikasi formal : pesan yang disebarkanberkaitan dengan pekerjaan resmi di dalam

organisasi komunikasi mengikuti jalurhirarki dalam organisasi

Komunikasi informal : pesan yang disebarkantidak resmi, jauh di luar kegiatan formalorganisasi komunikasi terpisah dari strukturformal dan tidak mengikuti rantai komando


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2. What place, if any, do you believe formal policymanuals have in an organization? Explain where

they may be most useful.

Komunikasi formal :ke atas, ke bawah,melintasi struktur organisasi Struktur organisasi mempengaruhi

komunikasi

Downward communication : komunikasi

ke bawah misal instruksi,arahan,perintahmengenai apa yang seharusnya dilakukanbawahan.


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2. What place, if any, do you believe formal policymanuals have in an organization? Explain where

they may be most useful.

Upward communication : komunikasi ke atas misalsaran untuk perbaikan,laporan status,reaksi

terhadap isu berkaitan dengan kerja,ide-ide baru. MUM effect keengganan untuk meneruskan berita jelek

diperlihatkan baik dengan tidak meneruskan pesan samasekali atau dengan cara mendelegasikan kepada oranglain.

Horizontal communication pesan mengalir secaralateral (pada organisasi yang sama)dikarakteriktikkan dengan usaha untuk koordinasi(usaha untuk bekerja sama).


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3.How might the various techniques for improvingorganizational communication described in this chapter beused to communicate organizational policies at PSS?

Meningkatkan kemampuan komunikasi

Use simple, clear language Jargon : bahasa golongan tertentu

Kiss : keep it short and simple

Become an active, attentive listener

Effective listening HURIER MODELHearing, Understanding, Remembering,Interpreting, Evaluating, Responding.


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Gauge the flow of information :avoiding overload

Use gatekeeper ( individuals who control theflow of information )

Use queuing ( lining up incoming informationso it arrives in an orderly fashion )


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Give and receive feedback : openingchannels of communication 360 degree feedback

Suggestion systems

Corporate hotlines

Informal meetings Employee surveys


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Be a Supportive Communicator :

Enhancing Relationship

Focus on the problem, not the person Honestly say what you mean

Own your decision do not hesitate to make clear exactly whatyou did and what you feel

Use validating language (language that makes people feelrecognized and accepted for who they are)

Keep the conversation going


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Use Inspirational communication tactics

Project confidence and power with emotion-

provoking words Be credible

Pitch your message to the listener

Cut through the clutter Avoid junk word that dilute your message

Use front loaded messages

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