meryhan maged abduallah

7/25/2019 Meryhan Maged Abduallah

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Meryhan Maged Abduallah

Telephone: (+971) 509-158-675

E-mail: [email protected]

Education

1- English !epar"men"# $hera"on %igher &ns"i"'"e or ang'ages an* Transla"ion

(E'i,alen" er"ia"e "o /in $hams ni,ersi"). 2011

2- Thanaea /3ama rom $'san 4'ara $hool. 2002

Work Experience

1. Etisalat UAE:

Aug 2015 - Present

Senior Customer Service Representative:Handling high value

customers queries and solve their issues technical troubleshooting,

and billing in regards to mobiles, landline, internet and e-life.

2. Voa!one "nternational #U$ Account%: &ct

201' ( )ul* 2015

Customer Service #+ec,nical epartment%: Handling post-paid

account, ensuring to maintain high standard service. Responsible for

customer service support included answering customer queries, problem

solving and providing detailed information in regards to technical issue of

Network and mobile devices.

. igital reams !or /eia Prouction E Screens Services: )an

201' ( Sep 201'

Sales:Set up meeting with businesses in order to oer them to

advertise on the !"# screens in order to promote their business.

'. ig rot,er "nvestments: )ul*

201 ( ec. 201
mailto:[email protected]:[email protected]


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E-mar3eting Sales: Handle the Social $edia marketing and the

website content through promoting the website and the pro%ects

oered b& the compan& via social media.

5. Ermes 4oling 4oling "nvestments e6.

201 ( )une 201

E-mar3eting Sales: Handle the Social $edia marketing and the

website content through promoting the website and the pro%ects

oered b& the compan&.

7. E.+.S 8Eg*ptian +ravel Services9 /arc,

2012 ( )an. 201

E-marketing & Editor: Re-writing the programs on the website and

the content of the website and 'S.".() promotingthe rank of the

website through articles, backlinks * social media.

. +eleper!ormance; Call Centre (Eet?or3

Apr. 09 ec. 09

Representative: 0alling businesses to set up appointment in order to

market web site designing and 1d. (n 2oogle, 3ahoo, and $SN. /he

marketing process for 0anada is done through 0airo branch.

9. Customer Care; Voa!one - Australia

!ar. 0" #an. 09

Representative: Handling pre-paid accounts, ensuring to maintain

high standard service. Responsible for customer service support


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included answering customer queries, problem solving and providing

detailed information on new products.

10. Representative; Call Center - E ( @roup connections

e6. 0 ( )an.0"

$urve%ing:0alling business and residential leads to verif& their

information, con4rming their interest in certain products5services in

order to reach the set targets.

11. +elemar3eter sales; Call Center - Ameco +ec, Corporation

)an. 07 ( )an. 0

!arketing dierent pro'ects suc( as:6erison.com, 3ellow 7ages

and Super 7ages. /he marketing process for the 8.S.1 is done through

0airo branch.

)omputer $ki**s

7ro4cient in the use of indows 97 * indows :.

;nternet


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2et to know new people, gain new e=periences business and personal wise, walking,

swimming and travelling.

Reerences urnis(ed upon reuest

meryhan maged abduallah

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