Microsoft Server Product PortfolioCustomer Solution Case Study

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With VDI, serve two ends - network isolation and BYOD implementation

OverviewCountry or Region: KoreaIndustry: IT Service

Customer ProfileMPC is Korea’s leading company when it comes to customer management service, providing the country’s only contact agency service and continuing to build a contact center system.Business SituationTo comply with the Personal Information Protection Act, MPC has recently carried out a network isolation project.SolutionThe more MPC investigated potential solutions, the more the technological strength of Microsoft’s proposed network isolation virtualization solution stood out.Benefits Two birds, one stone - compliance with

regulations and improved user convenience

VDI answers to BYOD

"MPC thoroughly examined many different VDI solutions and narrowed them down to two final candidates - Microsoft and VMware solutions. Then, based on five years of performance benchmark and TCO analysis, MPC chose the Microsoft VDI solution. We are now set to change our infrastructure still further thanks to the Microsoft solution, particularly in terms of the centralized-management of various user devices and server virtualization”

An officer from MPC

MPC, a specialist in contact center-based CRM, will, following the completion of the network isolation project, begin service from early 2014. The network isolation project was initiated by MPC in order to comply with the Personal Information Protection Act. As part of the project, MPC examined Microsoft, VMware, Red Hat and open source-based VDI solutions. After considerable consideration, MPC ruled out Linux and open source-based solutions in view of the considerable care and attention they need when compared with a solution supported by the vendor, particularly in light of user device infrastructure with BYOD policy, despite their advantage in terms of initial investment. With two final candidates - Microsoft and VMware, MPC analyzed their performance in both LAN and WAN environments and compared the TCO for five years. In the end, it chose Microsoft’s proposed VDI solution, consisting of Windows Server, System Center and Remote Desktop Protocol (RDP). It soon established the requisite Active Directory infrastructure in tandem with the network isolation project with a view to bringing about innovation within the client’s work environment and, going forward, implementing BYOD-based smart work. MPC’s plan is, with the completion of the network isolation project, adopt Office 365 when the current Gmail service expires.

SituationWhile the network isolation service is

scheduled for launch by MPC in early 2014, the project that underpins the service was initially undertaken against the backdrop of a tightened Personal Information Protection Act. As the Information and Communication Network Act and Personal Information Protection Act stipulate compulsory isolation between the desktop of those handling personal information from an exterior Internet network, companies affected by the changes to the law have had to prepare themselves in order to fulfill their regulatory obligations. MPC, one such company, was quick to begin making preparations.

Between the choice of physical isolation and logical isolation, MPC chose the logical approach, primarily because physical network isolation seemed unfeasible, requiring as it did significant additional work, including providing extra PCs. The logical approach, by contrast, allowed MPC to work on reviewing technological schemes - VDI (Virtual Desktop Infrastructure) and CBC (Client Based Computing). MPC compared the advantages and disadvantages of two schemes and decided that VDI was the optimal choice, particularly in light of the planned implementation of BYOD (Bring Your Own Device) for smart work.

The next step for MPC was deciding which solution from among Microsoft, VMware, Linux and open source based VDI solutions would be the best for its network isolation project. Initial screening saw MPC narrow down the list to two candidates - Microsoft and VMware. Though Linux-based VDI solutions require less initial

investment than the others considered, there was the worry that they would pose greater problems down the line due to the comparative lack of vendor support when it comes to the later implementation of BYOD.

SolutionMicrosoft in the end had market

dominance over VMware when it came to both performance and cost. MPC first found that Hyper-V was 1.5 to 2 times faster than vSphere through PoC. In terms of the type of performance that users would actually experience, Microsoft RDP 8.8 was found to be significantly improved over both LAN and WAN. Advantageous cost-benefits, when added to the already more-than-satisfactory results achieved in the performance test, tipped the balance yet further, such that MPC was convinced that it was Microsoft who would best serve its purpose.

Microsoft did more than simply propose a VDI solution. In fact, it brought to the table all kinds of benefits realized when VDI is added to MPC’s desktop and account management infrastructure through integration with Active Directory. Sensing an opportunity, MPC decided to integrate its existing desktop management infrastructure and user management infrastructure into one. That is, MPC leveraged the network isolation project to improve the whole work environment, rather than just adding one new desktop to an already long-established environment. Moreover, MPC signed up to an EA to manage all kinds of software installed on the desktop in a more efficient way, which worked to actually reduce licensing fees.

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Microsoft’s victory was capped off with the results of the TCO analysis which took account of everything, from infrastructure management to the software management system, changing into VDI. When compared to VMware, which charges extra for further upgrades and also adds a software license cost for the virtualization solution, server and operating system, Microsoft VDI was advantageous in TCO.

MPC decided to work with Microsoft. Upon signing an EA, MPC established an Active Directory infrastructure and began carrying out the network isolation project with Windows Server, System Center and RDP-based VDI.

Benefits

Two birds, one stone - compliance with regulations and improved user convenienceRegardless of whether a physical or logical approach is adopted, network isolation is a recurrent source of inconvenience to users, not least because they have to work on shuttling between two environments. Companies themselves face the inconvenience of having to isolate their own networks in order to comply with the newly introduced Personal Information Protection Act. MPC cast about how to isolate its network with minimal inconvenience to users. The answer it found was from VDI. Next, it compared different VDI solutions with a focus on how to ensure the same user experience in VDI as the physical desktop infrastructure. In the end, MPC went with Microsoft’s VDI solution.

Thanks to Microsoft’s dedication to users, MPC is not expecting any complaints from users about slow speeds in using the virtual desktop to access an external network. Moreover, the fast speeds of RDP 8.0 over LAN and WAN are making it easier for MPC to ensure better use of VDI over both LAN and WAN, essential due to its need to provide an outsourced service.

VDI answers to BYOD MPC expects to see considerable synergies from its adoption of Microsoft Windows Server and System Center together with its establishment of Active Directory infrastructure. Active Directory infrastructure is a vital part of the picture at MPC, as it means MPC can now achieve centralized management over all desktops used within the company and even various smart devices, if required. With the addition of System Center to manage the settings and security of each device, MPC is now ready to implement BYOD-based smart work.

With this project, MPC expects to bring about innovation into the way it works. The starting point is none other than Office 365, which will be adopted once the current Gmail service from Google expires. In terms of cloud-based mail service, Office 365 will take it to a whole new level. As Active Directory-based Office 365 can integrate user accounts and distribute all kinds of polices, MPC will be able to implement BYOD, meaning users will be able to choose from a wide variety of devices to do their work.

Microsoft Server Product PortfolioFor more information about the Microsoft server product portfolio, go to:

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For More InformationFor more information about Microsoft products and services, call the Microsoft Sales Information Center at (800) 426-9400. In Canada, call the Microsoft Canada Information Centre at (877) 568-2495. Customers in the United States and Canada who are deaf or hard-of-hearing can reach Microsoft text telephone (TTY/TDD) services at (800) 892-5234. Outside the 50 United States and Canada, please contact your local Microsoft subsidiary. To access information using the World Wide Web, go to:www.microsoft.com

For more information about MPC visit the website at: www.mpc.co.kr

This case study is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.

Document published November 2013

Software and Services Microsoft Windows Server 2012

− Microsoft System Center 2012

www.microsoft.com/servers

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