Michigan Digital Government Summit

September 30, 2015

David Behen, DTMB Director & CIO

Michigan Digital Government Summit September 30, 2015

Customer-Centric Approach

Cloud First Strategy

Mobile First Strategy

Citizen-Centric Government

Cybersecurity Strategy

Mobile First - MiPage

• Mobile friendly sites

• MiHUNT

• MiDrive

• MDE Summer Food Service

• MiSACWIS

• SOS Branch Office Locator

MiPage will have more than 3 million downloads and feature more than 300 services by 2018

3

Health care

Education

License

Judiciary

Treasury

Before MILogin – Customer Perspective

•Each agency maintains its own application security and user identities for online access. •Same customer (Joan) is forced to use multiple credentials (user IDs/passwords) for accessing state systems. •In worst cases, Joan will use multiple credentials for various applications within the same agency.

Multifactor authentication

Identity proofing

Education

License

Judiciary

Health care

Treasury

Joan

MILogin Vision

•One customer – one set of credentials to access all State systems online. •Added security measures such as Multifactor Authentication and Identity Proofing for regulatory compliance and fraud prevention.

What Can You Do?

• Operate with a Citizen-Centric

Vision

• Look for opportunities to adapt

services/content to mobile

• Embrace new technology