microsoft teams product and technical overview · collaborate with office 365 and other...

Dan Stevenson

Microsoft Teams Product and

Technical Overview

https://aka.ms/GetTeams

https://aka.ms/TeamsDev

6 月 14 日 8:30 – 21:30 華山 1914 文化創意園區

更多資訊請洽 4F 攤位！

https://aka.ms/TeamsHackathon

Collaborate with Office 365and other applications

提升共同作業成效

Reach users in healthcare,retail, education

Teams 可在醫療保健和零售

Communicate with chat, calls, and meetings

更有效地溝通

Stay connected with the Teamsmobile app

使用手機的APP 保持連接

Ensure strong security andcompliance

保護小組安全

Extensible platform for application development

應用程式介面

更有效地溝通

保護小組安全

應用程式介面

更有效地溝通

保護小組安全

應用程式介面

更有效地溝通

保護小組安全

應用程式介面

更有效地溝通

保護小組安全

應用程式介面

更有效地溝通

保護小組安全

應用程式介面

更有效地溝通

保護小組安全

應用程式介面

更有效地溝通

保護小組安全

應用程式介面

更有效地溝通

保護小組安全

應用程式介面

更有效地溝通

保護小組安全

應用程式介面

更有效地溝通

保護小組安全

應用程式介面

更有效地溝通

保護小組安全

應用程式介面

TEAMS ARCHITECTURE

▪ Designed for the cloud

▪ Agility at scale

▪ Amplify the value of Office 365

Microsoft 365 platform and

services

(Graph, AI/ML, Substrate Storage,

Skype Infrastructure

Teams Services

Teams Clients

Web Windows Mac iPhone/iPad Android

Angular → React

Electron

Desktop Mobile

jQuery, lodash, etc. (200+ Open Source Components)

iOS Android

TypeScript, Node, SASS

Swift Java

HTML5/CSS

C++ Objective C

React Native

Teams Services

Front end servers

Identity

AAD sync

Compliance

Retention

Extensibility

Config

Settings store

Notifications

Team Mgmt

Skype Infrastructure

Calling /Meeting

Meeting scheduler

Calling service

Transport relays

Media controller

Registrar

Call recording

Voicemail

TrouterMedia processor

Messaging

Search

Personal Expression

Notification Hub

URL preview

People

Presence

Config

Experimentation

Identity

Skype Identity

Permission service

Data and analytics

Office 365

Microsoft Power BI

Platform

Exchange

Modern Groups

OneDrive for Business

SharePoint

Information Protection

Applications

OneNote

PowerApps

PowerPoint, Word, Excel

Planner

Stream

Exchange

Most recent files

Telemetry

Calendar

Firehose

Listener

MessagingSettings and O365 access

SERVICES

Microsoft Teams

Skype services

Azure and O365

Notification Hub

Connectors

Chat & Presence

Extensibility

Calling / Meeting

Audio / video

Search

Experimentation

MRU Teams

services

Service

Exchange + Exchange

Online Protection

Desktop iOS

Android

AppElectronCLIENTS Web

PSTNBOTS

Stream Recording

Microsoft

Graph API

Chat service

In memory processing for speed

Leverages Azure storage (blob, tables, queues)

Substrate / Exchange

Chat and channel messages are also stored in Exchange for information protection

Conversation images & media

Inline Images/Stickers are stored in a media store; Giphys are not stored.

Where are conversations stored?

1:N chats

Files are uploaded to OneDrive for Business and permissions are set for the members of the chat

Team conversations

Files are uploaded to SharePoint. A folder is associated with each channel in the team

Cloud storage

Dropbox, Box, Citrix ShareFile, Google Drive

Where are files stored?

IowaSan

Francisco

Dublin

Regions for Teams Chat/Media

Hong Kong

Singapore

Amsterdam

AMERICAS EMEA APAC

181 countries | 40 languagesHebrew and Arabic RTL languages now supported

Virginia

Australia

Regional Datacenters

GCC (US Gov) Datacenter

In-Country Datacenters

Canada

One identity across Office 365Azure Active Directory (AAD) is the master for Teams identity and membership across Office 365, including Teams, SharePoint, Apps, etc.

Federated resourcesOffice 365 services extend with their data(e.g., conversations stored in Teams chat service & documents stored in SPO & OneDrive)

Change notificationLoose coupling services notify each other of changes to a team, such as creation, deletion, and updates

Achieve reliability if they miss notifications with sync from AAD to Teams, Exchange Online AD and SharePoint Online

Guest Users added

directly via AAD

O365 Groups

Azure AD

IdentityResource URLs

OwnersMembers

Guest Users added by

team owners in Teams

Microsoft Teams guest access architecture

Allow teams in your organization to collaborate with people outside your organization

Data flows in and out of the compliance boundary

User Browser,Desktop,

Mobile

compliance boundary

Microsoft Teams

Guest user

Anonymous join to a meeting

Federation communication

Email a channel

Connectors

Apps/Bots

Calling Plan (PSTN)

Push Notifications (Mobile)

Files Cloud storage (3rd party)

Graph API

2-way communication Inbound data Outbound data

Data posted to a channel

Query to Giphy

Push notifications to Apple or Google to notify mobile client

Optional Box, Dropbox, Google drive, Citrix Fileshare

Any third-party tab is hosted outside the compliance boundary

Any third-party app/bot or line of business app is hosted outside the compliance boundaryGraph APIs can be exposed to line of

business apps or 3rd party apps

Enables inbound/outbound calling outside the organization

Standard Teams user

Guest added via AAD B2B

Anonymous user joining a meeting

Communication between multiple tenants

URL Preview Get a preview of a URL that is posted to a message

PrivacySecurity

Security by design

• Data Encryption at rest and in transit

• Dedicated security professionals

• Threat models, Security Reviews, Automated

Security Tools

• Penetration testing with regular rotation of

3rd party penetration testers

• All keys stored in Azure Key Vault

• Admin: Screening, training, access control

• Host: Access control, anti-malware, patch

management, AAD Modern Authentication

• Network: Firewalls, edge routers

• Facility: Physical controls, video surveillance,

access control

• Bug Bounty Program (We pay friends, hackers

and researchers to find security bugs)

Privacy by design

• Data stored in-region based on tenant affinity

• No customer content accessible in logs or

telemetry

• Grant least privilege required to complete

• Dedicated Privacy professionals

• Adhere to Office 365 data classification and

data handling standards

• Access to Production environments is locked

• General Data Protection Regulation (GDPR)

compliant

Security and Privacy

Environments

Compliance Tiers

http://aka.ms/STP is where you can download

the audit reports

https://aka.ms/MicrosoftComplianceStandards

for Microsoft Compliance Standards Download

More than 950 Office 365 controls

• Access control

• Auditing and logging

• Identification and authorization

• Awareness and training

• Continuity planning

• Incident response

• Risk assessment

• Communication protection

• Information integrity

• Deployment Approvals and management

Ongoing compliance processes

• Recurring audits like SOC, FEDRAMP, ISO+

independent verification

Controls

How Teams Enables Information Protection

service

Microsoft

O365 Information

Protection tools

▪ eDiscovery

▪ Legal Hold

▪ Compliance content

search

▪ Archive

▪ Retention

▪ Audit Logs

▪ Email

▪ 1:1 chats

▪ Group chats

▪ Channel messages

▪ SharePoint Files

▪ OneNote/Wiki

▪ OneDrive for Business

substrate

OVERVIEW OF THE TEAMS

DEVELOPER PLATFORM

• Understand what’s possible with

the Teams Platform

• Learn about Teams app

capabilities

• See an end-to-end example

bringing together bots, tabs,

Graph, and other capabilities

• Get started with building a Teams

app to drive digital

transformation

• Check out documentation and

Getting Started guides

Microsoft Teams Platformbuild experiences that people love

Communicatethrough chat, meetings & calls

Collaboratewith deeply integrated Office 365 apps

Customize & extendwith 3rd party apps, processes, and

developer tools

Work with confidenceenterprise level security, compliance,

and manageability

Gain context

without switching

context

Meet your

people where

they are

Tailor your

teamwork

Surface rich content within

Microsoft Teams provides a powerful and extensible platform

Distribute and manage your app

Help users get tasks done in

conversations

Voice and video

Add rich calling and meeting

automation and media

Messaging Extensions

Allow users to query and share

rich cards in conversations

Power your apps using Graph. Build intelligence and connect to data that

drives productivity

Microsoft Graph

Adaptive Cards

Add rich interaction to your

connector cards

Notifications

Post rich updates to channels

via connectors

Enterprise Developers

Upload to your organization’s app

catalog

ISVs Partners

Publish to AppSource to make

available in the Teams app store

Build apps using rich capabilities to empower your

users in chat, channels, and personal workspace

Administrators

Assign policy for apps over end users.

Preinstall and pre-pin apps to drive

adoption

conversations

Voice and video

drives productivity

Microsoft Graph

Adaptive Cards

connector cards

Notifications

via connectors

catalog

ISVs Partners

Administrators

adoption

conversations

Voice and video

drives productivity

Microsoft Graph

Adaptive Cards

connector cards

Notifications

via connectors

catalog

ISVs Partners

Administrators

adoption

conversations

Voice and video

drives productivity

Microsoft Graph

Adaptive Cards

connector cards

Notifications

via connectors

catalog

ISVs Partners

Administrators

adoption

conversations

Voice and video

drives productivity

Microsoft Graph

Adaptive Cards

connector cards

Notifications

via connectors

catalog

ISVs Partners

Administrators

adoption

conversations

Voice and video

drives productivity

Microsoft Graph

Adaptive Cards

connector cards

Notifications

via connectors

catalog

ISVs Partners

Administrators

adoption

conversations

Voice and video

drives productivity

Microsoft Graph

Adaptive Cards

connector cards

Notifications

via connectors

catalog

ISVs Partners

Administrators

adoption

conversations

Voice and video

drives productivity

Microsoft Graph

Adaptive Cards

connector cards

Notifications

via connectors

catalog

ISVs Partners

Administrators

adoption

conversations

Voice and video

drives productivity

Microsoft Graph

Adaptive Cards

connector cards

Notifications

via connectors

catalog

ISVs Partners

Administrators

adoption

conversations

Voice and video

drives productivity

Microsoft Graph

Adaptive Cards

connector cards

Notifications

via connectors

catalog

ISVs Partners

Administrators

adoption

conversations

Voice and video

drives productivity

Microsoft Graph

Adaptive Cards

connector cards

Notifications

via connectors

catalog

ISVs Partners

Administrators

adoption

conversations

Voice and video

drives productivity

Microsoft Graph

Adaptive Cards

connector cards

Notifications

via connectors

catalog

ISVs Partners

Administrators

adoption

Building apps

Decide on a use case

Optimize teamwork by integrating existing workflows, processes, and internal Line of Business apps

Introduce new experiences directly

for the Teams hub and take

advantage of its rich canvas

Departmental tools

Productivity tools

Employee resources

Approvals & workflows

Teams apps in various contexts

Lightweight collaboration in 1:1 or group setting without complex permissions

Example: 1:1 topics between manager and direct report

Team and channel

Enable public collaboration and workflows with all team members

Example: share, discuss, and get notified about new service incidents

Personal

User-centric view, showing aggregate content along with private bot chat

Example: list of all tasks assigned to me

Custom-tailor your app’s

functionality depending

on which of these

contexts you will support

Tools to help you build your app

• Create and save app projects

• Preview and generate code for cards

• Web UI control library

• One-click side loading

• Fully integrated bot credential and settings management

Building apps

Integrate your bot service

A. Natural language interaction 1:1, channel conversations

B. Structured UI-based interaction with messaging, command bar extensions

Integrate existing web content via a tab

• Host your app’s experience directly within Teams

• Integrate via JavaScript SDK, providing common tools like authentication and team context

Bot Builder v4 SDK (Preview)

Announcing: new Teams SDK extensions supporting Bot Builder v4Adds Teams-specific helpers and extensions to basic classes, methodsBenefits of Bot Builder v4✓Simpler dialog and state management✓Modular design to make it easier to integrate other services✓Support for additional languages: Python, Java

Available now Coming soon Java, Python on the backlog

Interact via Adaptive Cards in Teams on any device

Enhance your bot experience with rich, interactive, and flexible cards

Fully supported on web, desktop, and mobile

Enable quick interactions and task completion on the go for iOS and Android users

Use SharePoint Framework for building Teams tabs

Deploy SPFx solution as an app in

• For existing SP devs, expand the reach of

your existing SPFx solution

• For Teams devs, you can host your code in

SharePoint

Use familiar Yeoman-based tools

Initiate a workflow to surface more detailed information, media, or forms input

Surface embedded web content (via Teams JS SDK) or Adaptive card

Trigger from card, tab, or messaging extension command

Teams extensibility “cheat sheet”

Converse through natural language commands

Structured UI-based invocation of bot commands

Present a full embedded experience with content

that users can collaborate around

Simple incoming webhook integration for sending

notifications into channels

Rich flexible layouts with interactive content

Collect user input or render details

Connect existing

investments across:

• SharePoint

• Microsoft Graph

• Azure Bot Service

• Flow & PowerApps

Building apps

Common automation scenarios using Graph

Set up the team• Provision the team and set basic properties• Create channels• Add members• Install LOB apps and configure tabs

Ongoing collaboration• Manage team members and permissions• Manage channels

Once everything is done• Read channel messages, files• Mark team as Archived

Create or

clone team

Manage apps,

channels,

members

Enable

ongoing

collaboration

Read data,

archive, and

delete

Integrate Microsoft Graph into your app

Users, Groups, Organizations

Outlook

SharePoint

OneDrive

Planner

OneNote

Activities

Device Relay

Commands

Notifications

Azure AD

Intune

Identity Manager

Advanced Threat Analytics

Advanced Threat Protection

Mail, Calendar,

Contacts and Tasks

Sites and Lists

Drives and Files

Channels, Messages

Tasks and Plans

Spreadsheets

Notes, and more…

Identity Management

Access Control

Synchronization

Domains

Administrative Units

Applications and Devices

Alerts

Policies

and more…

Office 365 Windows 10 Enterprise Mobility + Security

https://graph.microsoft.com

Connect into Teams-specific APIs

Users, Groups, Organizations

Outlook

SharePoint

OneDrive

Planner

OneNote

Mail, Calendar,

Contacts and Tasks

Sites and Lists

Drives and Files

Channels, Messages

Tasks and Plans

Spreadsheets

Notes, and more…

Identity Management

Access Control

Synchronization

Domains

Administrative Units

Applications and Devices

Alerts

Policies

and more…

Office 365

Channels Members

Threads Messages

Teams Graph APIs

Resource Operations Key scenarios

Team (group) POST, PUT, GET, DELETE Create, update, delete teams

Query all teams for a user

List, clone, archive/unarchive

Member POST, PUT, GET, DELETE Add, remove team members

Query all team members

Channel POST, PUT, GET, DELETE Create, update, delete channels

Query all channels in a team

Message POST Post a channel message on behalf of a

Resource Operations Key scenarios

App POST, PUT, GET, DELETE Manage tenant app catalog

Add, remove apps in a team

Tab POST, PUT, GET, DELETE Add, remove tabs in a channel

Message GET Read all messages in a channel

Example: querying channel messages

[ ...{

"replyToId": null,"etag": "1515949084600","messageType": "message","createdDateTime": "2018-01-14T16:58:04.6Z","lastModifiedDateTime": null,"deleted": false,"subject": "","summary": null,"importance": "normal","locale": "en-us","id": "1515949084600","from": {

"application": null,"device": null,"user": {

"id": "32983182-d058-4e99-8a6e-6cc6ffbb5e7b","displayName": "Emily Braun","identityProvider": "Aad"

}},"body": {

"contentType": "html","content": "<div>Anyone attending the sales conference in Orlando this April?</div>"

},"attachments": [],"mentions": [],"reactions": []

https://graph.microsoft.com/beta/teams/<teamId>/channels/<channelId>/messages

Building apps

Programmable

Voice & VideoIntelligent

MessagingSharing &

Meetings

Analytics &

Insights

Control calling

and integrate

cognitive services

Automate and reason

over conversations that

drive your business

Moderate and structure

collaboration activities

Utilize conversation

data to build

compliant insights

Communications

Microsoft Graph and Communications

Programmable

Voice & Video

Control calling

and integrate

cognitive services

Communications

Microsoft Graph and Communications

https://graph.microsoft.com/app/calls

Calling Bots Cloud Services

Extend messaging bots to:

• Place calls to users

• Receive calls

• Play media (remote or

local)

• Join a meeting and invite

participants

Examples: notifications,

incident management

Backend service apps that:

• Directly manipulate the

media stream

• Programmatically hook

into call controls

Examples: customer care,

IVR, recording, transcription

Programmable Voice and Video

Communications Infrastructure

Call Control Media

NetworkCognitive Services

Control calling and meeting flows

Flexible access to media and

intelligence

Leverage Teams communications

infrastructure for global reach

Group calling and Teams Meetings

Basic calling

Call Control

Programmable Voice and Video Bot API Overview

Interactive Voice Response (IVR)

Receive

Answer

Play Audio Prompt

Capture Audio

Recognize DTMF Tones

Audio Routes

Transfer

Hang up

View Participants

Add Participants

Mute / Unmute

Create Meetings

https://graph.microsoft.com/app/calls

Simplifying development of real-time services for Microsoft Teams

1Microsoft Graph

Graph Calling Platform SDKHandles State and Media Management. Perfect for getting started quickly and required real-time media stream access.

Reflects the REST-ful wire protocol and OData resource model. Perfect for building stateless bots in any programming language

For Direct Media: Provides a simple "socket"-like API for the bot to send and receive media, and handles the real-time encoding and decoding of media

Build directly to the flexible async REST APIs, including webhook notifications

Building apps

Distribute your app and reach your users

Two options for app distribution:

A. Teams app store for public distribution.

Submit your app package through

Microsoft Seller Dashboard (soon via

Partner Center)

B. Tenant app catalog for distributing only

to users within your organization.

Upload from within Teams or via APIs

The Future of Managing Apps

Office 365 Admin Portal

Granular permissions managementEnable and manage user access to apps

App setup policiesPreinstall and pre-pin apps to drive discovery

and engagement with your organization

Control over developmentLock down “side loading” of apps to specific

individuals

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