microsoft techday lync2013
TRANSCRIPT
Techday 13.09.2012Lync 2013 Preview
Philipp Beck
Microsoft Certified Master in OCS und Lync
CEO von Luware AG
Agenda Teil 1
Themen (ca 60 min)• Communicate and Connect• Video and Voice• Collaboration and Meetings• Availability Across Multiple Devices• Virtual Desktop Infrastructure (VDI) Plug-in• Microsoft Lync At a Glance
QA (ca 10 min)
Pause
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Agenda Teil 2
Themen (ca 60 min)• Topology Changes• New Disaster Recovery and High Availability Features• New Features for External User Access• New Archiving Features• New Persistent Chat Server Features• New Scheduling Changes• Enterprise Voice Changes• Migration Scenarios
QA (ca 10 min)
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COMMUNICATE AND CONNECTLync 2013 Preview
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One Experience Across Computers, the Web, Your Devices, and Your Phone
PCMac Browser Mobile Desk Phones
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Connect Anywhere in Office
• Easily share Office documents in a Lync meeting
• OneNote enables new ways to collaborate before, during, and after meetings
• Tech notes: PowerPoint (PPT)
sharing relies on the new Office Web Application Server integration
OneNote permissions are not managed by Lync
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Lync Main Window
• A new Chat Rooms icon replaces the Activity Feeds icon on the main Lync page. With the Chat Rooms icon, you can quickly access your chat rooms and filters
• A new Full Screen icon lets you expand your Lync window to fill the screen
• A new Add a contact button helps you quickly build your Contacts list
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Contact Card
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The Conversation Window
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New Tabbed Conversations Feature
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VIDEO AND VOICELync 2013 Preview
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Lifelike Video Experience
1.Innovate in video collaboration
2.Integrate more closely with Office experiences
3.Modernize Lync user experience
4.Extend the reach of Lync to the web, thin clients, phones, slates, individuals, and education
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Enhancements in Multi-View Video
• I can quickly initiate immersive communication with multiple people
• I know who is talking
• I see how others see me
• Tech notes: High-resolution photos come from
Exchange
Target is ~0.5MP (648x648); smaller photos will be scaled
“Immersive and meaningful video makes me feel like I’m there.”
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COLLABORATION AND MEETINGS
Lync 2013 Preview
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Office Web App Server
• Using the new Web Application Companion-based Office Presentation Service, present your PowerPoint presentation in a Lync meeting Advance through slides and animations or bring up thumbnails for quick navigation
Annotate and telepoint on the presentation
View speaker notes as you present
Adjust meeting options to control whether meeting participants can navigate through slides on their own or annotate presentations
• Synchronously play embedded multimedia files in PowerPoint decks (New in Lync!) Support for Windows Media Video (WMV), H.264, and non-native content (e.g., You
Tube Video) up to 20 megabytes (MBs)
Meeting participants are automatically muted during video playback
Presenter can play, stop, and seek to a specific location
Multimedia will not be recorded at full fidelity
• Integrates seamlessly with Lync 2010 clients15
Lync Web App
Operating system
32-bit Version of Internet Explorer 10
64-bit Version of Internet Explorer 10
32-bit Version of Internet Explorer 9
64-bit Version of Internet Explorer 9
32-bit Version of Internet Explorer 8
64-bit Version of Internet Explorer 8
32-bit Version of Firefox 10.X
64-bit Version of Safari 5.X
32-bit Version of Chrome 17.x
Windows 7 with SP1
Yes Yes Yes Yes Yes Yes Yes No Yes
Windows Vista with Service Pack 2 (SP2)
Yes No Yes No Yes No Yes No Yes
Windows XP with Service Pack 3 (SP3)
N/A N/A N/A N/A Yes No Yes No Yes
Windows Server 2008 R2 with SP11
Yes Yes Yes Yes Yes Yes Yes No Yes
Windows Server 2008 with SP22
Yes No Yes No Yes No Yes No Yes
Mac OS-x (Intel-based) 1
N/A N/A N/A N/A N/A N/A Yes Yes Yes
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Audio Conferencing, Room Systems
Lync audio conference enhancements:
• Mute the audience and allow or block video sharing
• Use meeting room audio controls to mute, unmute, and change device
• Upload presentations with video clips and display using easy video controls
• As a presenter, allow or block sending videos
• Merge conversations while in a meeting
• Save meeting recordings automatically
• Share meeting notes with anyone or to a shared location
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Lync Video and Meeting Solutions
Meeting room
devices
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AVAILABILITY ACROSS MULTIPLE DEVICES
Lync 2013 Preview
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Mobile Devices
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Lync Devices
• Choice of phones, headsets, webcams, PCs, and conference room devices
• Interoperable and designed for Lync options
• Telephony and UC specific solutions
@ home in the office on the go
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Web Conferencing Tools
Web Conferencing enables users to:
• Share and collaborate on documents during conferences and meetings
• Collaborate using white board, meeting notes, shared notebooks, and OneNote
• Share all or part of the desktop with others in real time
• Experience virtual meetings as though all participants are in a single conference room
• Enjoy real-time audio and video communications among attendees
• Add IM, video, program sharing, desktop sharing, or web conferencing to any conversation
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VDILync 2013 Preview
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VDI Plug-in Features
Remote Desktop Servers
Remote Desktop Client
PSTN
Audio & Video
IM,
Presence,
Data Collaboration,
App Integration
Legend:
Signaling
MediaLync Server 2013
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Video Architecture
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Video Architecture
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MICROSOFT LYNC AT A GLANCE
Lync 2013 Preview
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Brick Model
8 FE + tightly coupled back end
Capacity: 8 servers/pool
80,000 concurrent users/pool
400,00 provisioned users/pool
Capacity: 20 servers/pool
200,000 concurrent users/pool
~1,000,000 provisioned users/pool
20 FE + loosely coupled Blob store
SQL Server database (DB) bottleneck –
business logic
Blob StorageDB used for
storing “Blobs” – persisted store
DB used for presence updates and subscriptions
Dynamic data: Presence updates handles on FEs
1…20 FE
1...8 FE
Lync 2010 Pool Lync Brick Pool
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Monitoring Improvements
• Geo-availability monitoring Monitor end-user scenarios from different geographical regions
Uses multiple System Center Operations Manager (SCOM) agents, inside or outside the data center, to run synthetic transactions at regular intervals.
• End-to-end scenario availability and other reports Using SCOM data warehouse and reporting engine
• Rich error reporting for synthetic transaction failures
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Robust Server/Client Environment
Communicating and connecting in Lync
Collaborating using voice and video in Lync
Lync is available virtually anytime, anywhere on almost any device
Find, connect, and communicate with Microsoft Office users
Connect and communicate with external users
Manage Lync IM & presence and persistent chat features
Lifelike video experience with multi-view video and higher resolutions
Web conferencing Voice conferencing Office integration
Lync is available on a variety of mobile devices
Lync is available on the web
Lync is available on room systems
Lync as a Hosted Service
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Virtual Desktop Infrastructure
The storage and execution of a desktop workload (operating
system, applications, and data) is centralized on a virtual machine
in the data center
Presentation of the UI is managed via a remote desktop
protocol (such as Remote Desktop Protocol (RDP) or Independent Computing
Architecture (ICA)) to client devices
Remote Desktop Servers
Remote Desktop Client
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DEMONSTRATION: LYNC CLIENT AND HOW IT LOOKS
Lync 2013 Preview
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PART 1 QUESTION -> ANSWERS
Lync 2013 Preview
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BREAKLync 2013 Preview
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Agenda Teil 2
Themen (ca 60 min)• Topology Changes• New Disaster Recovery and High Availability Features• New Features for External User Access• New Archiving Features• New Persistent Chat Server Features• New Scheduling Changes• Enterprise Voice Changes• Migration Scenarios
QA (ca 10 min)
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TOPOLOGY CHANGESLync 2013 Preview
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IPv6 Support
• IPv4 depletion has caused enterprises to start planning for transition to IPv6 seriously
• Exponential growth of mobile devices has forced carriers to start issuing IPv6 addresses
• Goals for this release : Lync scenarios work well in a dual-stack IPv6/IPv4
environment IPv6–capable: If IPv4 is disabled from the network, Lync
should continue to work for all the basic functionalities
• Recommend converting entire deployment to Lync Server 2013 before enabling IPv6, for simplifying interoperability
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Lync Hybrid Deployment
Step Comments
Create an tenant account for Lync Online
You will be provided with a tenant organization and the administer credentials to access it.You can connect to the Edog Microsoft Online portal at https://portal.ccsctp.com
Add your domain and verify ownership
Your domain is also referred to as your vanity domain. You must add your domain to Microsoft Office 365 (on Edog), and then follow the steps to validate the domain with Office 365. This is to confirm that you are the owner of the domain.
Verify environment readiness
You can use the Office 365 Deployment Readiness Tool to identify any issues in your Active Directory that may cause issues with synchronizing with Office 365.For details, see section 3.3.1 Office 365 Deployment Readiness Tool of the Office 365 for Enterprises Deployment Guide for at http://community.office365.com/modg/topics/Office365DeploymentReadinessTool.aspx.
Setup DNS records Add or modify the DNS records necessary for a Lync Server 2013 hybrid environment.
Steps to prepare and deploy Lync Server 2013 Hybrid Environment
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Office Web Apps Server
Perimeternetwork
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Director Role Changes
• Director role de-emphasized Reference topology does not include a Director, even for
multiple sites/pools Director role is only recommended if you have two zone
security requirements
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Enterprise Voice Topology Changes
OCS 2007 - 1:1
MS GW
Lync 2010 - 1:N
MSGW
GW
Lync 2013 - M:N
MS
GW
GWMS
• Supporting multiple trunks between the Monitoring Server (MS) and a gateway (GW)/session border controller (SBC) allows for: Better resiliency – both service and on-premise scenarios
Better interworking with IP PBXs for bypass
Using Transport Layer Security (TLS) + Secure Real-Time Transport Protocol (SRTP) for multiple Session Initiation Protocol (SIP) trunks to the same SBC FQDN 41
DEMONSTRATION: TOPOLOGY BUILDER AND ITS CHANGES
Lync 2013 Preview
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NEW DISASTER RECOVERY AND HIGH AVAILABILITY FEATURES
Lync 2013 Preview
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Geographic Pool Disbursement
P1 P2 P3 P4 P5
Shared Servers
P6 P7 P8 P9 P10
Shared Servers
Site 1 Site 2
Data Center Boundary
One Forest Spanning Two Data Centers
• Two identical sites in two geographically disbursement data centers
• Pools between two sites are paired as backup of one another in active-active mode
• Each pool carries 50% of the load of the two pools
• Backup service replicates data between two paired pools in real time
• Users are re-routed to the backup pool when their home pool fails
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Front End Pooling Pairing
Scenario OCS 2007 R2 Lync Server 2010 Lync Server 2013
HA: server failure
Server clustering via HLB
Server clustering via HLB and DNS LB
Same as Lync Server 2010
HA: pool back-end failure
SQL Backup & Restore
SQL clustering & SAN-based shared storage
Use synchronous SQL mirroring between two back ends w/o the need for shared storage
Support auto FO/FB (w/ witness) and manual FO/FB
Integrate with Planning tool, Topology Builder, and Lync Server Control Panel.
DR: pool failure
SQL Backup & Restore
Voice resiliency for datacenter pools and BOA
Metro-site stretched pool for presence and conferencing resiliency.
Maintain voice resiliency in Lync 2010 Enhance PSTN voice w/ trunk auto FO/FB Support presence and conferencing
resiliency via Pool pairing Active-active mode in two
geographically dispersed datacenters
Backup Service for real-time persistent data replication between two paired pools
Manual FO/FB cmdlets Integrate with Planning tool, Topology
Builder, and Lync Server Control Panel. Do not cover RGS/CPS/E911/CAC
DR: Site failure
SQL Backup & Restore
Metro-site stretched pool
Same as above for Lync pools No support for Lync 2010 pools
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Back End High Availability Support Matrix
Feature HA DR
Peer-to-peer (all modalities) YES YES
Presence YES YES
Conferencing (all modalities) YES YES
UCWA YES YES
Archiving YES YES
Call Detail Record (CDR) /Quality of Experience (QoE)
YES NO
federation YES YES
Public IM Connectivity (PIC) routing
YES YES
Unified Contact Store (UCS) YES YES
Topology Builder YES YES
Lync Server Control Panel YES YES
Feature HA DR
Planning Tool YES YES
Public Switched Telephone Network (PSTN) Voice
YES YES
Conferencing Auto Application (CAA) / Personal Virtual Assistant (PVA) / GVA
YES YES
Response Group Service (RGS) / Call Park Server (CPS) / Client Access server (CAS) /Enhanced 911 (E911)
YES NO
Call Admission Control (CAC) YES NO
Extensible Messaging and Presence Protocol (XMPP)
YES YES
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NEW FEATURES FOR EXTERNAL USER ACCESS
Lync 2013 Preview
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Extensible Messaging and Presence Protocol Changes
New for External Users:
• Extensible Messaging and Presence Protocol (XMPP) Changes XMPP Proxy and Gateway XMPP Federation is optional Add contacts from XMPP-based partners for IM and Presence
• Mobility Support for Mobile Clients Using Applie iOS, Android, Windows Phone, or Nokia mobile
devices Send and receive IM, view contacts, viewing Presence Use Voice features: click to join, call via work, single number
reach, voice mail, missed call notification.
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Mobility Support for Mobile Clients
Contacts• Photo contact list, contact card, enterprise
search, distribution groups Presence
• My status, contact presence Instant Messaging (IM)
• Point to Point (P2P) IM, group conversations Audio Conferencing
• Meetings environment, click to join audio conference
Voice • Single number reach, call forwarding setting,
voice mail Support for on-premises and Microsoft Office 365
iOS
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NEW ARCHIVING FEATURESLync 2013 Preview
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Collocation of Archiving Role
Lync 15 Server
Lync ServerFront End
Exchange 15 Server
(Optional) Archiving Db for archiving users without Exchange 15
mailboxesLync ServerFront End
Web
Conference
Archives Exchange Store
Lync ServerFront End
AD
Session Transcripts
Session Transcripts
Session Transcripts
Get Mailbox Hold Policy
Mailbox Hold Policy –> Archiving Policy
Mailbox Server
What is Archived In-meeting instant messages (IMs) Meeting join/leave activities with
roles PowerPoint file sharing activities Handouts Whiteboard (new) Poll (new)
High Availability (new) No more archiving server role Fails over with Front End server In flight session archives
replicated to multiple Front End servers
SQL mirroring support
Exchange Integration (new) Single archiving policy (mailbox
hold) Archives stored in Exchange user
mailboxes Discovery and Preservation across
Exchange, Lync, and SharePoint Disaster recovery On-Premises and cloud Requires Exchange Server 2013
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Exchange Integration
Exchange Integration (new)
• Single archiving policy (mailbox hold)
• Archives stored in Exchange user mailboxes
• Discovery and Preservation across Exchange, Lync, and SharePoint
• Disaster recovery
• On-Premises and cloud
• Requires Exchange Server 2013
Lync 15 Server
Lync ServerFront End
Exchange 15 Server
(Optional) Archiving Db for archiving users without Exchange 15
mailboxesLync ServerFront End
Web
Conference
Archives Exchange Store
Lync ServerFront End
AD
Session Transcripts
Session Transcripts
Session Transcripts
Get Mailbox Hold Policy
Mailbox Hold Policy –> Archiving Policy
Mailbox Server
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NEW PERSISTENT CHAT SERVER FEATURES
Lync 2013 Preview
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Key Persistent Chat Topology Changes
• Persistent Chat Server is a first-class server role in Lync Server topology
• Multiple Persistent Chat Server pools to help comply with data privacy regulations
• Disaster recovery improvements and stretched pools
• Simplified administration model Topology Builder, Lync Server Control Panel, Microsoft Windows PowerShell™, Health and
Monitoring
• Large rooms Up to 15K concurrent endpoints/room
Active Directory
Lync Edge
Lync FE Pool 1
Reverse
Proxy
Registration & Presence (SIP)
Persistent Chat (XCCOS)
Room Management (Web) Persistent Chat (XCCOS)IM & P
Registration, Presence (SIP)
Persistent Chat (XCCOS)
Datacenter 1
Lync PC Pool 1
Mirrored SQL
Lync admin54
Fully Integrated Server Role
Persistent Chat Service Role Persistent Chat Store
Channel Service
File Upload/
Download Web
Service
Persistent Chat
Compliance Service
Persistent Chat
Compliance Store
Compliance File Store
File Store
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NEW SCHEDULING CHANGESLync 2013 Preview
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Scheduling Changes
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Creating Online Meetings from Outlook Web App
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Joining Meetings from Outlook Web App
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ENTERPRISE VOICE CHANGESLync 2013 Preview
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New Enterprise Voice Routing Changes
Lync introduces new enhancements to voice routing, including:
Call Forwarding – You can forward calls to other phones and client devices. Enabled by default
Simultaneous Ringing – Incoming calls ring on an additional phone (for example, a mobile phone) or other endpoint devices. Enabled by default
Manager/Delegate Simultaneous Ringing – Delegates can setup simultaneous ringing to their mobile devices for incoming calls to their manager
Voicemail Escape – When simultaneous ringing is configured, and the user’s cellphone is turned off, out of battery or out of range, Lync Server 2013 can determine that an incoming call was immediately routed to voicemail, and hang up that endpoint so that the call can continue to ring to endpoints of the user
Caller ID presentation – Provides the administrator the flexibility to modify the format of the calling party’s phone number
Conference Dial-Out for users not enabled for enterprise voice – Users that are not enabled for Enterprise Voice are now able to do conferencing dial-out based on the organizer’s voice policy
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New Hybrid Voice Features
Lync Server
Lync On-Premises
Infrastructure
On-Premises
PSTN
Microsoft Office 365
Edge
Server
IP
Lync
PBX
ExUM
• Allow for gradual migration to the cloud by leveraging existing enterprise PSTN connectivity, and provide PBX interoperability using Lync Hybrid server/appliance
• Split domain model to allow users homed in the cloud, but voice policy and routing done from on-premises Lync cloud appliance
• Media path optimized to avoid ‘tromboning’ through Lync Online62
Devices in Service
• IP phones currently running Lync Phone Edition will be able to interoperate with Office 365 with updated image Polycom CX700 will not be updated
• The same image will work with on-premises, hybrid, or cloud deployment
• Only user accounts will be supported for sign-in Common area phone accounts will not be allowed
• In hybrid and cloud deployments, Lync Phone Edition will be managed by Device Update Service running in Lync Online IP phones will always be automatically updated to the latest approved
image for best experience
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Configuring Hybrid Voice in Lync
Lync Server
Lync On-Premises
Infrastructure
On-Premises
PSTN
Microsoft Office 365
Edge
Server
IP
Lync
PBX
ExUM
Allow for gradual migration to the cloud by leveraging existing enterprise PSTN connectivity, and provide PBX interoperability using Lync Hybrid server/appliance.
Split domain model to allow users homed in the cloud, but voice policy and routing done from on-premises Lync cloud appliance.
Media path optimized to avoid ‘tromboning’ through Lync Online. 64
MIGRATIONLync 2013 Preview
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Migration Approach
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Support Boundaries
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Voice Routing Coexistence
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Migration Side by Side
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Migration Notes
• Server– Side by Side– Site by Site– Powershell scriptable– User can be moved back to Lync 2010
• Client– Min OS Support is Win 7– Lync 2013 client can be deployed with Lync 2010 Backend
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PART 2 QUESTION -> ANSWERS
Lync 2013 Preview
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THANK YOU !Lync 2013 Preview
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BACKUP SLIDESLync 2013 Preview
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APPLICATION INTEGRATIONLync 2013 Preview
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Lync Software Development Kit
What’s new: Application
sharing
Data collaboration Microsoft Office
PowerPoint® viewing Whiteboarding
Persistent chat Join room Post/read messages Filter messages Add-in support
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Line of Business Applications
• Microsoft Silverlight® and Windows Presentation Foundation (WPF) UI controls
• Drag-and-drop Lync functionality into LOB applications
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Send Context with Your Conversation
Source LOB application integrated with Lync
Start conversation from application with context data
Remote user gets context loaded with conversation
Invite w/ Context
Invite w/ Context
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Luware Contact Center SolutionLean Unified Customer Service (LUCS)
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Multimodales CC
A
B
A
B
Dezentrale Speicherung Unterschiedliche Applikationen / Geräte Unterschiedliche Agenten
Eine ApplikationZentrale Speicherung Gleicher Agent
LUCSInteractive Conversation Response (ICR)
• Hinweise für Audio und IM• Auswahlmenus für Audio und IM• Verwendung der Service Presence• Öffnungszeiten Abfrage über
Microsoft Exchange
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LUCSWebChat
• Presence Integration in die Website• Callback Möglich• ICR
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LUCS CRM Integration
• Automatisches öffnen der gewünschten CRM Maske• Integration in Konversationsfenster oder stand-alone• Übergabe diverser Parameter
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LUCS Kommunikation über alle Modalitäten
• Instant Messaging• Voice• Desktop Sharing
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Kontakt
Luware AGTechnoparkstrasse 1CH-8005 Zürich+41 58 404 28 00
sip:[email protected]:[email protected]
http://luware.net
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