milind dhongade [email protected]. computer home group – group companies penta computing...
TRANSCRIPT
Milind [email protected]
Computer Home Group – Group CompaniesComputer Home Group – Group Companies
Penta Computing Private Limited.Software Consulting House
Penta Computing Private Limited.Software Consulting House
Clarion International FZE., SharjahMarketing arm for gulf region
Clarion International FZE., SharjahMarketing arm for gulf region
Computer Home Private Limited.Sale of Hardware / Software in Domestic market
Computer Home Private Limited.Sale of Hardware / Software in Domestic market
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Real Time ServicesServices and Support wing of Computer Home
Real Time ServicesServices and Support wing of Computer Home
Computer Home – Mission StatementComputer Home – Mission Statement
Helping our customers to transform their Business Vision into Reality
with State of Art Technology Solution
Helping our customers to transform their Business Vision into Reality
with State of Art Technology Solution
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Catalyst™ Smart Desk ManagerVersion 1.2
Catalyst SmartDesk ManagerCatalyst SmartDesk Managerw
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• Used in conjunction with Acer’s CiRIMS• Fully Web based software• Role based users definition• (Administrartor,Engineer,Logistics,Reception)• Desired Work Flows are implemented• User friendly Application• Improves operational efficiency drastically• Effective Reports for monitoring• Export facility in Excel format• Automated daily back up• Powerful Management Tool for Service Center
Catalyst SmartDesk ManagerCatalyst SmartDesk Managerw
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Catalyst SmartDesk ManagerCatalyst SmartDesk Manager
Process starts once Call is accepted in CIRIMSww
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Catalyst SmartDesk ManagerCatalyst SmartDesk Manager
Go to show details (SD) page
Catalyst SmartDesk ManagerCatalyst SmartDesk Manager
Save the desired Case ID in HTML format on PC
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Catalyst SmartDesk ManagerCatalyst SmartDesk Manager
Run the import utility of SmartDesk Manager to get all case details of customer
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Catalyst SmartDesk ManagerCatalyst SmartDesk Manager
Data Imported gets stored in SmartDesk and the call gets displayed in red color, as new call is displayed in red color.
Now this has to be allocated to concerned engineer for further action.
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Catalyst SmartDesk ManagerCatalyst SmartDesk Managerw
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You can print the job card or call slip with all relevant details of customer and call. This will be handed over to customer and
ask him to get this at the time of delivery after repairs.
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This is how the Job Card printing looks like …..
Catalyst SmartDesk ManagerCatalyst SmartDesk Manager
Based on testing of Laptop, one needs to update the information in SmartDesk for parts ordered, parts received or
call closed. Parallely CiRIMS also needs to be updated. Depending on the status call list gets displayed in various
color codes.
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Catalyst SmartDesk ManagerCatalyst SmartDesk Manager
With different color coding, one can get the status of total calls in one screen. Corrective actions can be taken
immediately. Various filters can be applied to get selective information at a glance.
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Catalyst SmartDesk ManagerCatalyst SmartDesk Managerw
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Once the replacement part is received, it automatically goes to Fault Tag List. Fault Tags can be printed directly from
system for the faulty parts which are to be sent to Acer with required details. We can accurately trace the faulty parts.
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This is how Fault Tags printing happens !
• Management Reports available- Based on Customer name- Based on Model Number- Based on Sr. No. of laptop- Based on Part number ordered- Based on Call Received date- Based on Call Closed date- Based on Case ID- Based on Job Card number- Based on Fault Tag number- Based on RMA number
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• Billing Module
- Generate list of calls done for the month
- Generate all the details required for Acer Bill
- Generate final Bill to be sent to Acer
- No mistakes in Billing as it is all Automatic
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• Benefits :
100% Accuracy – Avoids manual mistakes70% Time Savings during life cycle of
service call management.
• Special feature – Automatic daily back-up, at desired location, with Email confirmation to the owner.
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• For more Details – Contact
Milind DhongadeComputer Home Pvt. Ltd.562, Vrundavan Society, Navi Peth,Near Mhatre Bridge, Pune 411 030.Maharashtra – India.Ph. + 91 20 24327328, 9, 32544448Mobile 91 98 220 [email protected]
Vishwas KulkarniMobile 91 98 223 [email protected]
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Computer HomeComputer Home
WE ENJOY CHALLANGESWE ENJOY CHALLANGESDo visit us at : www.computer-home.com
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