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Military Solutions | Customer Service

Questions about your utility bill? C

ON

TAC

T U

S Toll Free Live Customer Service: 1.866.947.7379

Customer Service Hours: 8 a.m. to 9 p.m. Eastern Time

24 Hour Payment Line: 1.877.259.4977

Email: service@conservice.com

Website : www.militaryutilities.com

Quick Reference Guide to Military Utilities Website

1. Login at www.militaryutilities.com

Your user name and password are located on your Conservice statement:

Once logged in, you’ll see the following screen:

1. View up to the minute account information including charges and balances

2. Go Green – sign up to receive your bills electronically

3. Learn how your utility bills are calculated

4. Make payments online

5. View PDF bill image

6. Sign up for auto-pay

7. Change your rebate accrual options

8. View your account history (only applicable if daily meter reads are available)

Residents have access to robust online services available 24/7. Access a complete history of payments and charges as well as track individual usage for sub-metered utilities. Utilitiesinfo.com is simple to use and provides you with the ability to avoid late payments. Sign up to have statements sent via e-mail as well as read conservation tips on how to lower bills!

LOG-IN

Access the online portal by visiting www.conservice.com and clicking the “Residents” button or by visiting www.utilitiesinfo.com. Log-in information can be found on any prior Conservice billing statement or by calling customer service (866.947.7379).

PERSONALIZED ACCOUNT HOME PAGE

The account home page summarizes essential account information at a glance.

1. View up-to-the minute account information including charges and balances

2. Sign up to receive their bills via e-mail

3. View and print your bills even before they arrive in the mail

4. Learn about how your utility bills are calculated

5. Residents can make a one-time payment or sign up for auto-pay for both Credit Cards and EFT payments

ONLINE UTILITY PAYMENTS

ONE TIME PAYMENTS RECURRING PAYMENTS (AUTO-PAY)

Electronic Funds Transfer Visa, MasterCard, Discover, or American Express

Electronic Funds Transfer Visa, MasterCard, Discover, or American Express

Processed Immediately Processed 1st Business Day of Month

Handling Fee Applies for Card Payments NO Handling Fee Applies for EFT Payments

Handling Fee Applies for Card Payments NO Handling Fee Applies for EFT Payments

Residents in metered communities can view a graph of their utility charges.

When you sign up for automatic payments, not only will your balance be paid on its due date automatically each month, but you will also receive any rebates electronically, rather than waiting for a check in the mail.

Send a voided check with your payment stubor

Simply visit www.militaryutilities.comLog in with your account number as your user name and the web pin on your bill as your password.

Once logged in, locate the shaded box on the right side of the screen that says “Sign up for auto EFT payments” as pictured. You will be taken to a page where you can enter your bank account information and set up autopay.

Check the box at the bottom of your utility bill and sign on the X. Send to Conservice with a voided check.

R

AUTO EFTSIGN UP

www.militaryutilities.com | service@conservice.com | 866-947-7379

mil i tary solut ions

• Rebates are deposited into your bank account• No more waiting for a rebate check in the mail• If you have a balance, it will be paid on time

• Avoid late fees and processing fees• Convenient, reliable, and easy• Sign up for automatic payments today!

Appliance Watts Hours Used kWh / day Monthly .10c / kWh

In the Kitchen

Refrigerator - Frost Free 16 CF 725 24 17.4 522 $52.20

Coffee Maker From 900 2 1.8 54 $5.40

Coffee Maker To 1200 2 2.4 72 $7.20

Blender 300 1 0.3 9 $0.90

Garbage Disposal 450 1 0.45 14 $1.35

Dishwasher From* 1200 1 1.2 36 $3.60

Dishwasher To 2400 1 2.4 72 $7.20

Microwave Oven From 750 1 0.75 23 $2.25

Microwave Oven To 1100 1 1.1 33 $3.30

Toaster From 800 1 0.8 24 $2.40

Toaster To 1400 1 1.4 42 $4.20

Toaster oven 1225 1 1.225 37 $3.68

In the Laundry Room

Clothes Washer From 350 2 0.7 21 $2.10

Clothes Washer To 500 2 1 30 $3.00

Clothes Dryer From 1800 2 3.6 108 $10.80

Clothes Dryer To 5000 2 10 300 $30.00

General Home Appliances

Aquarium From** 50 24 1.2 36 $3.60

Aquarium To 1210 24 29.04 871 $87.12

Clock Radio 10 24 0.24 7 $0.72

Hair dryer From 1200 1 1.2 36 $3.60

Hair dryer To 1875 1 1.875 56 $5.63

Portable Heater From 750 4 3 90 $9.00

Portable Heater To 1500 4 6 180 $18.00

Clothes Iron From 1000 1 1 30 $3.00

Clothes Iron To 1800 1 1.8 54 $5.40

Radio (sterio) From 70 1 0.07 2 $0.21

Radio (sterio) To 400 1 0.4 12 $1.20

Garage Door Opener 350 1 0.35 11 $1.05

Dehumidifier 785 8 6.28 188 $18.84

Single Electric Blanket 60 8 0.48 14 $1.44

Do you know how much electricity our appliances use?

Understanding Electricity

To calculate kilowatt usage: (Wattage x hours used per day) / 1000 = Daily kilowatt-hour (kWh) consumption

Appliance Watts Hours Used kWh / day Monthly .10c / kWh

Do you know how much electricity our appliances use?

Understanding Electricity

To calculate kilowatt usage: (Wattage x hours used per day) / 1000 = Daily kilowatt-hour (kWh) consumption

Double Electric Blanket 100 8 0.8 24 $2.40

Fans

Ceiling From 65 8 0.52 16 $1.56

Ceiling To 175 8 1.4 42 $4.20

Table Fan From 10 1 0.01 0 $0.03

Table Fan To 25 1 0.025 1 $0.08

Window From 55 8 0.44 13 $1.32

Window To 250 8 2 60 $6.00

Furnace 750 8 6 180 $18.00

Whole house From 240 8 1.92 58 $5.76

Whole house To 750 8 6 180 $18.00

Televisions

19" From 65 8 0.52 16 $1.56

19" To 110 8 0.88 26 $2.64

27" 113 8 0.904 27 $2.71

36" 133 8 1.064 32 $3.19

53"-61" Projection 170 8 1.36 41 $4.08

Flat Screen 120 8 0.96 29 $2.88

42" Plasma 270 8 2.16 65 $6.48

42" LCD 176 8 1.408 42 $4.22

Entertainment Electronics

Sattelite Dish 30 8 0.24 7 $0.72

VCR From 17 3 0.051 2 $0.15

VCR To 21 3 0.063 2 $0.19

DVD From 20 3 0.06 2 $0.18

DVD To 25 3 0.075 2 $0.23

Original Xbox 80 4 0.32 10 $0.96

Xbox 360 160 4 0.64 19 $1.92

Playstation 2 45 4 0.18 5 $0.54

Playstation 3 194 4 0.776 23 $2.33

Wii 18 4 0.072 2 $0.22

Appliance Watts Hours Used kWh / day Monthly .10c / kWh

Do you know how much electricity our appliances use?

Understanding Electricity

To calculate kilowatt usage: (Wattage x hours used per day) / 1000 = Daily kilowatt-hour (kWh) consumption

Other

Vacuum Cleaner From 1000 1 1 30 $3.00

Vacuum Cleaner To 1440 1 1.44 43 $4.32

Water Heater (40 gallon) From 4500 3 13.5 405 $40.50

Water Heater (40 gallon) To 5500 3 16.5 495 $49.50

Water Pump (deep well) From 250 24 6 180 $18.00

Water Pump (deep well) To 1100 24 26.4 792 $79.20

Water Bed (w/heater) From 120 8 0.96 29 $2.88

Water Bed (w/heater) To 380 8 3.04 91 $9.12

In the Office

CPU Awake 120 3 0.36 11 $1.08

CPU Asleep 30 21 0.63 19 $1.89

Laptop 50 3 0.15 5 $0.45

Copier 1265 1 1.265 38 $3.80

Fax Machine 45 1 0.045 1 $0.14

Printer 660 1 0.66 20 $1.98

*using the drying feature greatly increases energy consumption

** starting with 5 gallon tank

http://www.energysavers.gov/your_home/appliances/index.cfm/mytopic=10040

http://ed.fnal.gov/ntep/f98/projects/nrel_energy_2/measurement.html

http://www.absak.com/library/power-consumption-table

http://www.1up.com/news/wattage-gaming-hobby-consume

Department of Energy: Source: 2007 Buildings Energy Data Book, Table 4.2.1., 2005 energy cost data.

THE FRIDGE/FREEZER

Your refrigerator and freezer use about 20% of the energy in your home, so these tips can have a big impact.• Check the door seals to ensure no cold air is leaking out.• If you have an extra refrigerator or freezer that you don’t use very much, keep it unplugged for big savings.• Set your refrigerator between 36 ° and 40 ° F.• Set your freezer between 0 ° and 5 ° F.• Defrost your freezer regularly. Frost makes a freezer work harder to keep your food frozen.• At least twice a year, clean the condenser coils on your refrigerator.• Open the door as little as possible.• Keep the heat out by letting leftovers and other warm food properly cool before putting in the fridge.

THE OVEN AND RANGENot only do the oven and stove use electricty (or gas, if applicable), but they also heat your home, which can drive up your energy bill in the summer. Follow these tips for optimal efficiency.• Keep your oven and range clean so that it will work more efficiently.• Use your microwave when you can to save 75% in energy costs versus an electric stove.• Cover your pots and pans to trap steam and help food cook more quickly.• Cook smaller meals in smaller appliances, like an electric skillet or toaster oven, since they use half the energy of their full-size electric

counterparts.

• Once water reaches boiling, turn the burner down.

OTHER• Only load your dishwasher when it is full.• Air dry dishes instead of using your dishwasher’s drying cycle.• Keep a pitcher of water in the fridge to avoid wasting time waiting for the water to cool.• Use the garbage disposal less and the garbage more.• Thaw food in the fridge or in a bowl of warm water rather than running warm water.

LAUNDRY THE WASHER/DRYER

• Wash and dry full loads– more than 70 % of the cost of washing a load of laundry is in heating the water. So get the most for your money, and make every effort to wash full loads.

• Use cold water as often as possible – save washing in warm water for whites or hard-to-clean items. Clothes washed in cold water fade less and have fewer wrinkles. Always rinse in cold.

• Clean your dryer’s lint screen after every use. A lint-free dryer works much more efficiently.

CONSERVATION TIPSsave money and energy today!

Conservice Military Solutions | militaryutilities.com | 1.866.947.7379

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Military Solutions

SOURCES:http://www.energysavers.govhttp://frugalliving.about.com/od/energyandutilities/f/Phantom_Load.htmSDG&E – A Floor-To-Ceiling-Guide

KITCHEN

HEATING & COOLING SYSTEM• Choose the correct temperature setting – for every two degrees you lower/raise your thermostat you can save approximately 5 % on your

heating cost. • Thermostats should never be turned up high or low to heat or cool a home in a hurry. It won’t heat or cool your home any faster – and you

will be using more energy.• Beware of portable space heaters – space heaters are best when you are trying to heat one room. If you use more than one, you can use

more energy and spend more money than using your heating system.• Don’t let heat or cool air escape – keep doors and windows closed. • Don’t block vents – check to see that vents are unobstructed so your system isn’t overworked getting heat or cool air into your home.• The US Department of Energy recommends setting your thermostat to 68 ° in the winter and 78 ° in the summer.

ELECTRONICS• Plug home electronics, such as TVs and DVD players, into power strips; turn the power strips off when the equipment is not in use- TVs and

DVDs in standby mode still use several watts of power.• Look for the ENERGY STAR® label on light bulbs, home appliances, electronics, and other products.• If you’re wondering when to turn off your computer for energy savings, follow this guideline: turn off the monitor if you aren’t going to use

your comptuer for more than 20 minutes; turn off both the monitor and CPU if you won’t use the computer for 2 or more hours.

BATHROOM• Take short showers instead of baths.• Use energy-efficient shower heads. If a gallon bucket is filled in less than 20 seconds, replace with a newer showerhead.• Don’t leave the faucet running while brushing your teeth.• Check for leaks regularly.

HOW MUCH ENERGY DO MY APPLIANCES CONSUME?

CONSERVATION TIPS continuedsave money and energy today!

Conservice Military Solutions | militaryutilities.com | 1.866.947.7379

THROUGHOUT THE HOME

0 $48 $96 $144 $192 $240

0 500 1000 1500 2000 2500

Hair dryerVideo game system

Toaster ovenCofee maker

Laptop computerDVD playerCeiling fan

Clothes washerDishwasherMicrowaveTelevision

Desktop computerRefrigerator/freezer

Clothes dryerWater heater (family of 2)

cost/year

kwh/year

What is a Kilowatt?When you use electricity to cook a

pot of rice for 1 hour, you use 1,000 watt-hours (1,000 Wh) of electricity.

One thousand watt-hours equals 1 kWh. Your utility bill usually shows

what you are charged for the kilowatt-hours you use. The average residential rate is 11.04 cents/kWh. A typical U.S.

household consumes about 11,800 kWh per year (983 kWh per month),

costing an average of $1,297 annually ($108.08 per month). [source: http://

www.energysavers.gov/tips/appliances.cfm]

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Military Solutions

Vampire Electronics

Even when household appliances are turned off, most are still using electricity. These devices, known as ‘vampire electronics,’ use standby power when turned off. The average home has about 20 vampire electronics. A Cornell University study found the average household will spend $200 a year for standby power ... that’s about a month’s worth of electricity for most homes.

In some circumstances standby power provides useful functions such as remote control, clock displays, and timers but in other cases it’s simply wasted power. In addition to common home office and home electronics equipment, chargers for mobile phones, iPods, laptops, and power tools suck energy from your home when they are plugged into an outlet, even if they are not charging.

WHAT CAN YOU DO?It’s easy to become a vampire slayer.

Simply kill the power to devices when they are not in use. An easy way to do so is to plug potential vampires into a power strip which can be turned off at the flip of a switch. Or simply unplug the devices when not in use. Purchasing and using smart power strips can make it even easier to cut power to peripheral devices that consume power.

Toll Free: 1.866.947.737924 Hour Payments: 1-877-259-4977service@conservice.com | militaryutilities.com

SOURCES:Standby Power

Lawrence Berkely National LaboratoryInternational Energy

Agency (IEA)eXtension

IBM