mitt vÍs - skýrslutæknifélag Íslands · markmið og áskoranir by 2020 customers will manage...

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MITT VÍS

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Page 1: MITT VÍS - Skýrslutæknifélag Íslands · markmið og áskoranir by 2020 customers will manage 85% of their relationship with a business without talking to a human being. gartner

MITT VÍS

Page 2: MITT VÍS - Skýrslutæknifélag Íslands · markmið og áskoranir by 2020 customers will manage 85% of their relationship with a business without talking to a human being. gartner

Stefna VÍS

Page 3: MITT VÍS - Skýrslutæknifélag Íslands · markmið og áskoranir by 2020 customers will manage 85% of their relationship with a business without talking to a human being. gartner

RAFRÆN ÞJÓNUSTUSKRIFSTOFA

vis.is er þjónustuskrifstofa VÍS á netinu

Viðskiptavinir upplifa rafræna þjónustu sem persónulega og einstaklingsmiðaða

Öll gögn og upplýsingar eru rafræn, einföld í framsetningu og hægt að nálgast á einum og sama stað

Viðskipti eru rafræn og pappírslaus

Page 4: MITT VÍS - Skýrslutæknifélag Íslands · markmið og áskoranir by 2020 customers will manage 85% of their relationship with a business without talking to a human being. gartner

MITT VÍS Í DAG

Page 5: MITT VÍS - Skýrslutæknifélag Íslands · markmið og áskoranir by 2020 customers will manage 85% of their relationship with a business without talking to a human being. gartner
Page 6: MITT VÍS - Skýrslutæknifélag Íslands · markmið og áskoranir by 2020 customers will manage 85% of their relationship with a business without talking to a human being. gartner
Page 7: MITT VÍS - Skýrslutæknifélag Íslands · markmið og áskoranir by 2020 customers will manage 85% of their relationship with a business without talking to a human being. gartner
Page 8: MITT VÍS - Skýrslutæknifélag Íslands · markmið og áskoranir by 2020 customers will manage 85% of their relationship with a business without talking to a human being. gartner
Page 9: MITT VÍS - Skýrslutæknifélag Íslands · markmið og áskoranir by 2020 customers will manage 85% of their relationship with a business without talking to a human being. gartner
Page 10: MITT VÍS - Skýrslutæknifélag Íslands · markmið og áskoranir by 2020 customers will manage 85% of their relationship with a business without talking to a human being. gartner
Page 11: MITT VÍS - Skýrslutæknifélag Íslands · markmið og áskoranir by 2020 customers will manage 85% of their relationship with a business without talking to a human being. gartner
Page 12: MITT VÍS - Skýrslutæknifélag Íslands · markmið og áskoranir by 2020 customers will manage 85% of their relationship with a business without talking to a human being. gartner

Markmið og áskoranir

BY 2020 CUSTOMERS WILL MANAGE 85% OF THEIR RELATIONSHIP WITH A BUSINESS WITHOUT TALKING TO A HUMAN BEING.

GARTNER

Page 13: MITT VÍS - Skýrslutæknifélag Íslands · markmið og áskoranir by 2020 customers will manage 85% of their relationship with a business without talking to a human being. gartner

Markmið og áskoranir

MARKMIÐ OG ÁSKORANIR TIL FRAMTÍÐAR

BUYERS WAIT UNTIL THEY HAVE COMPLETED 60-80% OF THEIR RESEARCH BEFORE REACHING OUT TO VENDORS

Page 14: MITT VÍS - Skýrslutæknifélag Íslands · markmið og áskoranir by 2020 customers will manage 85% of their relationship with a business without talking to a human being. gartner

• Samþætting

• Pappírslaus viðskipti

• Bætt þjónusta við fyrirtæki

• Rafrænar undirskriftir

• Virðisaukandi ráðgjöf

• Sala trygginga

• Rafrænar tjónstilkynningar með auðkenningu

• Virðisaukandi viðskipti

Page 15: MITT VÍS - Skýrslutæknifélag Íslands · markmið og áskoranir by 2020 customers will manage 85% of their relationship with a business without talking to a human being. gartner

SPURNINGAR