Mohammed W. OmarObjective __________ :

To work with an organization where my skills and qualifications in Information Technology can be utilized to support the organization and to further develop these skills while gaining a high level of experience.

Experience ____ __________ :

Community College of Qatar

System Engineer and helpdesk supervisor at community collage of Qatar: From June 2014 – till date.

Administrating active directory: Creating User account and password, manage file access permissions.

Implementing and maintain group policies. Data backup and restore using EMC networker. Provision and maintain server infrastructure services such as Active Directory (AD), DHCP,

DNS, authentication, and network services. Virtual machines provision using VMware. Creating, managing, and authenticating users of office 365. Manage student’s banner accounts. Setup shared folders to the end users, and scan folders as well. Monitor helpdesk team service level performance and ensure the SLAs are achieved. Organize working hours schedule for helpdesk team. Assists student and faculty/staff users regarding the use of supported software applications and

hardware. Provide IT orientation to new hires. Assist departmental staff regarding office computer use/problems. Coordinate and/or perform software installations, diagnostics, and repairs. Project manager for Polycom video conferencing solutions between campuses. Project manager for computer labs re-infrastructure. Monitor and respond to requests received through the Mange Engine help desk tool, and make

sure SLAs are achieved. Assign tickets to helpdesk engineers. Developing reports and analyzing performance as recorded in a Service Desk Ticket tracking

system. Provides direct supervision to the IT Help Desk agents Ensure that Helpdesk Team are given clear guidance to enable them to accurately log calls and

determine the priority of a call.

Salam Technology – Qatar (7 Months)

System Engineer at Salam Technology: From November 2013 – May 2014.

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Provision and maintain server infrastructure services such as Active Directory (AD), DHCP, DNS, authentication, and network services such as file and print.

Installing and configure active directory, GPO’s. Data backup and restore using Symantec 2012 EXEC. Virtual machines administration using Oracle Virtual Machine (OVM). Installing customers’ hardware and software and providing Desk side support Troubleshooting system and network problems, printers and diagnosing and solving

hardware/software faults. Support via remote support tools as required. Implement and support Windows 7, and Windows 8 desktop environment and Windows 2012

servers.

Computer & Communications Systems - LetMeRepair Holdings (CCS-LMR) – Saudi Arabia (3 years & 8 Months)

System Engineer at Computer and Communications Systems: From July 2013- October 2013.

Configuring and maintain Active Directory and Group policies. Troubleshooting system and network problems, printers and diagnosing and solving

hardware/software faults. Providing support for users. Troubleshooting errors of Microsoft servers. Manages and maintains Microsoft Windows applications and systems including Windows XP,

Windows7, Windows 8, Windows Server 2003, Windows Server 2008 and Microsoft Exchange 2010.

Installing and configuring computer hardware operating systems and applications.

Senior IT Support Engineer at Eli Lilly: From Oct 2010 – July 2013.

Handling and managing IT related equipment’s like laptops, desktops, IP phones, printers. Monitor and respond quickly and effectively to requests received through the IT helpdesk and

make sure SLAs are achieved. Manage PC setup and deployment for new employees using standard hardware, images and

software. Implement and support Windows XP and Windows 7 desktop environment, Windows 2003

servers, Video Teleconferencing, LAN-WAN infrastructure, telephony and Blackberry technologies

Provide guidance & support to the users in their efforts to become proficient in the use of the applications.

Execute asset management processes as they relate to computing inventory records and IT assets lifecycle.

Data backup and recovery of user data. Install, test and configure new workstations, peripheral equipment and software. Provide IT training to staff where required. Investigate user problems and needs and determine possible solutions. Provide all levels of technical and user support, maintenance, and resolution of software

applications issues. Support via remote support tools as required.

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Help other engineers in MENA\TEMA-CIS region. Good understanding of end-to-end processes and working within service level agreements. Assisting with other Group in delivering projects. Desktop and Phone Support to Local Regional Offices. Conference room support including when needed maintaining connections to equipment. Maintain inventory of all equipment, software and software licenses. Assists in the Outlook Migration Project for MENA\TMEA-CIS. Assists in Windows 7 Migration Project for MENA\TMEA-CIS.

IT Support Engineer: From Feb 2010 – Oct 2010.

Responsible for Installation, configuration and troubleshooting of HP peripherals. Assembling, Installation & troubleshooting of MFP’s (Designjet and Laserjet), PC’s and laptops. Responsible for collecting and analyzing of customer feed backs to improve the customer service

and support. Priority towards the issues that needed escalations and to take adequate steps to solve them.

Eli Lilly HP Site Support Engineer ( Dispatch )

Project Description: This project provides global desk side support services to the Lilly users community using Dispatch site model and includes the following services:

Hardware Break fix Software support: Such as Deploy Images for laptops and PCs, software troubleshooting,

joining domain, manage users in the active directory. Refresh Other Services Products supported under this agreement include:

Desktop PCs/ Notebook PCs/ Tablet PCs/ Networked Printers / Black Berry Devices Serbal Trading Center Project: Installation and implementation Blade 460c G7 enclosure and MSA

P2000 G3 Storage.

Certifications_______ : Implementing HP Blade System Solutions (HP0-S27). Windows Server 2008 Active Directory, Configuration (70-640). Industry Standarad Architecture and technology (HP2-T16). HP Commercial Desktops, Workstations and notebooks products APS (Accredited Platform Specialist). HP LaserJet solutions APS (Accredited Platform Specialist). HP DesignJet solutions APS (Accredited Platform Specialist). HP Designjet Entry Level Service and Support.

Courses _______ _____ : CCNA (Cisco Certified Network Associate) HP commercial Desktops, Workstations and notebooks products APS (Accredited Platform Specialist). HP LaserJet solutions APS (Accredited Platform Specialist). HP DesignJet solutions APS (Accredited Platform Specialist). HP Designjet Entry Level Service and Support. HP Insight Control Environment (ICE) Foundation (HE643S).

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HP BladeSystem Administration (HE646S). HP Virtual Connect for HP BladeSystem (HF8375). Windows Server 2008 Active Directory, Configuring. Windows Server 2008, Server Administrator. Installing and Configuring Windows Server 2012. Administering Windows Server 2012. Configuring Advanced Windows Server 2012 Services.

Education __________ :

Duration School or University Degree2004-2009 Princess Sumaya University for

TechnologyAmman-Jordan

BSc in Computer Engineering

2003- 2004 Islamic scientific college Amman- Jordan

General Certificate of Education, scientific stream

Training __________ :

From July to September 2008, PCone Show Room, Doha – Qatar. From July to August 2007, Computer and Communications systems Ltd. Amman–Jordan.

Membership’s __________ :

Chairman of the Board of students Affairs at Princess Sumaya University for Technology, 2008 – 2009. Member of Jordan Engineers Association (http://www.jea.org.jo/).

Graduation Project __________ :

Design and Implementation of a Low Power Automatic Gain Control Circuit, A control circuit that automatically changes the gain of a receiver or other piece of equipment so that the desired output signal remains essentially constant despite variations in input signal strength.

Personal Information __________ :

Name : Mohammed Wajdi OmarNationality : Jordanian Gender : Male.Date of birth : 19th / April/ 1986Place of birth : Kuwait.Marital status : MarriedCurrent address : Doha-Qatar / UAE- DubaiVisa Statues : Transferable residence permits in Qatar.

Languages : Fluent in written and spoken Arabic and English

Personal Contact _____ :

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Email: Wajdi.86@hotmail.comMob: 00974 70 13 2020 00971 50 9704284

Reference __________ : Will be provided upon request

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