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Moxie Software

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April 2013

CUSTOMER SUCCESS STORIES

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ROI: 60% of phone

inquiries routed to email & chat, &

shortened time-to-resolution with an

intuitive agent interface

CUSTOMER SUCCESS

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ROI: Captured 40% of the previously abandoned traffic with Chat Spaces & increased sales

rate via chat channel by 35%

CUSTOMER SUCCESS

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ROI: 95% of the customer

inquiries were resolved using Moxie's Knowledge

Spaces. Average 80% customer interactions

rated as Good or Excellent.

CUSTOMER SUCCESS

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ROI:Handling 300,000 calls per month, 15,000 emails,

winner of 8 customer service

awards, 85% resource

utilization, & 20% reduced cost to

serve

CUSTOMER SUCCESS

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“My goal was to achieve 80% profile completion by end of Q2 and I was

able achieve 83%. Today, four months

after deploying Moxie’s Collaboration Spaces,

we have 85% active users, who share

information, connect with their colleagues

and use the solution to get their work done.”

—Kimberlee Morrison, Culture Content Evangelist, Infusionsoft

CUSTOMER SUCCESS

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ROI: Increased productivity by 30% & reduced costs by 38%

CUSTOMER SUCCESS

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“The system’s powerful reporting capabilities enable us to know

exactly on what criteria customers searched and if the search

provided the correct answer. [Knowledge  Spaces] provides a

breakdown of search queries that did not result in a match, enabling us to monitor trends in customer queries and to identify areas for

new content.”

—Tony Campbell, Business Analyst, Yarra Valley Water

CUSTOMER SUCCESS