mr gareth anderson cv 2015
TRANSCRIPT
GARETH ANDERSON
Managed Information Services
Contract Support and Data Analyst
Dimension Data (DD)
“… successfully providing consistent, accurate, critical and
meaningful reporting and data analysis that can be trusted.”
ADVANCED EXPERTISE
Client Relationship ManagementTrust & Relationship Building
Communication (speaking, writing)System & Process Improvement
Executive SupportData and trend analysis
“…demonstrates exceptional commitment …”
Gareth provides valuable reporting and
analysis and demonstrates exceptional
commitment and value to our business and
business partners. His positive “can do”
attitude coupled with his client commitment is
an asset to any organisation. He is an
invaluable member of the team and
constantly strives to achieve and then
surpass any goals set and has on numerous
occasions been awarded with accolades for
his outstanding work and client commitment
Darryl Perumal – Specialist BI Analytics
+27 11 5757469
+27 82 2228474
EXECUTIVE SUMMARYContract Support and Data Analyst – Level 3 (Senior)[Providing critical, relevant, concise and detailed daily analysis and reporting to clients]
Offering advanced experience at the highest level – building relationships and providing data that can be trusted at CEO, CFO & Management level. Streamlining processes, presenting transparent, meaningful reporting and analysis & successfully retaining clients, developing new reporting to meet contractual needs which are measured against stringent SLAs.
■ 15 Years experience – currently Contract Support and Data Analyst at Dimension Data
■ Deal with listed clients at CEO, CFO & Senior Management level■ Known for “efficiency” & “quick thinking”
CAREER HISTORY: CURRENT POSITION
Contract Support and Data AnalystDimension Data (Johannesburg, South Africa) 2010 - 2015[Dimension Data serve a vast variety of clients with IT services within the IT framework. MIS report on those services delivered and offer service improvement plans]
Gathering of all statistical and reporting data required to compile daily, weekly and monthly reporting to evaluate performance against SLA targets and finding effective processes to manage the quality of service against measured SLAs within the technical environment and to disseminate data into quantifiable and relevant information in a presentable manner.
Key Responsibilities: Take responsibility and be accountable for daily, weekly and monthly extracting and compilation of reports and statistics relating to the SLA and operations incidents within a required timeframe so that the business can derive maximum benefit from them and defining what would add value to current reporting as well as discussing the structure of the Service Report. Attend SLA Management meetings to discuss shortfalls in achieving acceptable SLA levels and providing insight and processes to streamline service delivery to achieve predefined SLA levels in the operational environment.
Special Notes:
■ Track Record over 5 Years: Have developed factual reliable reports in conjunction with Group IT heads for existing and new clients. Delivering on contractual reporting obligations and refining processes to facilitate efficient service delivery within these organizations. Compile in-depth critical reporting on a monthly basis for the following DD clients:
African Alliance International, Alexander Forbes Group, Aveng Group IT, BT Communication Services (Sasol), Clover, Famous Brands, MacSteel International, Medscheme Holdings, Mutual and Federal, National Bargaining Council of South Africa, Nampak Holdings, Nedbank, Servest
Developed a reputation for “doing what I say I will do” with clients & at work – developing relationships based on trust & authenticity, on always getting to the ‘core’ of issues and quickly resolving any problems and providing consistent, reliable, professional delivery.
■ Appointed Spokesperson: Conducted monthly face to face meetings with all stakeholders for above noted clients regarding SLA achievement and the processes hampering the achievement of those SLA’s as well as offering advice and guidance on refining or creating new processes to manage and achieve acceptable SLA levels.
■ Exceeded all Targets for 2014: Delivered exceptional service to all contracted clients.
GARETH ANDERSON - PAGE 2
“… highly skilled resource…”
CAREER HISTORY: SUMMARY OF EARLIER POSITIONS
Contact Details | Email: [email protected] Phone: +27 83 647 5587 (mobile) Page 1 of 2
Gareth is a highly skilled resource who can add benefit to any team. His approach is
clear, direct and concise and is able to articulate business requirements into clear
deliverables. Gareth is approachable, communicates well and has a very
professional approach with good business acumen.
Mahendra Bhoola - Service Level Manager
+27 (0)11 575 4751
+27 (0)82 888 9568
PSYCHOLOGICAL PROFILE
“critical thinker, assertive, self-motivated”
ENTJ Personality (The Commander)“The main defining factor of Mr. Anderson’s
personality is a quickness of thought and action… he interacts positively with other people… profiles of this general style are
typified as articulated, assertive, driving and self-motivated”
-Axiom Discus Report
Operations ManagerAlexander Forbes Service Desk (Dimension Data – The Campus) 2009 - 2010
Manage the day to day operations of the Service Desk and manage the availability and uptime of the remote support agents doing first call resolution. Manage and discuss KPI’s with agents and manage the process from beginning to end.
Remote Support Agent Alexander Forbes Service Desk (Dimension Data – The Campus) 2004 - 2008
Provided first line remote support to all clients within the Alexander Forbes Group with close attention given to all VIP users within the organization. Trouble shoot all windows and client installed applications.
Desktop Support EngineerInvestment Solutions (Sandton, South Africa) 1999 - 2003
Provided onsite support for all in-house applications and hardware issues relating to desktop PCs. Conduct annual audits on hardware and software.
Ledgers SupervisorFirst National Bank (Roodepoort, South Africa) 1991 - 1996
Managed daily reporting and assisted with client queries. Maintaining of client’s current and savings accounts.
EDUCATION & TRAINING
ITIL Foundation V3 | Quintica 2008
Essential Manager Series | Dimension Data University 2008
Managing People | Dimension Data University 2009
Asserting Yourself Professionally | Dimension Data University 2012
Effective Business Communication | Dimension Data University 2012
Other Courses | Emotional Intelligence, Personal Effectiveness, Understanding Finance, Comp TIA Web Design, Team Members, Service Support Management, Service Delivery Management, Marketing and Client Experience, Managing People
Matric | Florida Park High School 1990
PERSONAL DETAILS
Nationality | South African
Email | [email protected]
Phone | +27 83 647 5587 (mobile)
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Contact Details | Email: [email protected] Phone: +27 83 647 5587 (mobile) Page 2 of 2