mumbai dabbawalas.pptx

7/27/2019 Mumbai dabbawalas.pptx

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Group Members :Nikhilesh MoharirKamlakar ghogaleKunal tambeSanket parabYogesh poteMahesh jagdale


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It was the time when India was under the British rule.

British people who came to the colony did not like the local food.

A Parsi banker employed a person to bring home-made food tosite of work.

His colleagues too liked this idea and started availing this service.

Started a lunch delivery service with about 35 men.

Registration of NMTBSA


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FOUNDER OF DABBAWALASYSTEMHon. Mahadu Havaji Bacche

*Educated only up to Class 2*Started the Dabbawala System

with a handful of 35 Dabbawalain 1890

Hon. Dhondiba Medge

*Educated only up to class 4

*Framed the Rules andRegulations of Dabbawala


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History : Started in 1890

Charitable trust : Registered in 1956

Education : 85% Illiterate 15% Class 8 pass/fail.

Total area coverage : 60 Kms to 70 Kms ( Virar Churchgate , Kalyan/ Panvel CST)

Employee Strength : 5000

Mukadams : 635

Number of Dabbas : 2,00,000 Dabbas i.e. 4,00,000 transactions every day.

Time Taken : 3 hrs


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Error Rate : 1 in 16 milliontransactions

Six Sigma performance(99.999999)

Technological Backup : Nil.

Cost of service - Rs. 250 -300/month ($ 6.00/month)

Standard price for all(Weight, Distance, Space)

Rs. 30 Crore. approximatelyAnnual Turnover.[5000*12*5000=30,00,00,000]

No strike record as each

one a share holder.Earnings - 4000 to 5000 p.m.per Dabbawala.

Diwali bonus: one months

salary by customers.


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Zero % fuel

Zero % moderntechnology

Zero % investment

Zero % Disputes99.9999%

performance

100 % CustomerSatisfaction

Food is taken fromhome or mess and

is delivered atoffice.


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DISCIPLINE: Wearing White Cap during business hours.

Reporting to duty on time.

Behave properly and respect the customers.

Carry Identity Cards.

WOMEN: Mrs. Bhikhubai of Kandivali

Mrs. Anandibai of Borivali

Mrs. Parvatabai of Karale (Ghatkopar)

Mrs. Laxmibai Bagade of Santa Cruz


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11% students15%

businessmen

36%government

sector

38% privatesector

employee


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NMTBSAExecutive Committee

(5 members)

Teams of 20-25 headed by

a group leader

Individual Dabbawala s workload:

Collect from home35 tiffins

Delivery at office35 tiffins

Return empty tiffins to home35 tiffins

Dabbawalas operate in group of 25 30 ,headed by a group leader.

In one segment there are more than onegroup.

A flat organization.

Decisions are taken on the spot.

Everyone is a share holder.

Even the president and other high ups alsowork.

Mini government meets every month to help ,guide and sort difference.


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VICE PRESIDENT

GENERAL SECRETARY

TREASURER

MEMBERS ( 5000 )

MUKADAM

13 MEMBERS

DIRECTORS ( 9 )

PRESIDENT

The present President of the association is

Raghunath Medge.

Nowadays, the service often includes

cooking of food in addition to the delivery.


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VLP

A 3

RESIDENT STATION CODE .

E.g. Vile Parle

DESTINATION

PICKUP GROUP

CODE[USE OF COLOURS IN CODES]

DESTINATION

ADDRESS CODE[ABBREVIATION OF BUILDING]

FINAL

DESTINATION[DETAIL SPECIFICATION

FLOOR/ OFFICE NAME,

PERSON]

RESIDENT STATIONPICK UP CODE

[USE OF COLOURS IN CODES]

E.g. Andheri.

DESTINATION

STATION CODE


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Grant Road

(12)

Church Gate

(1-10)

Lower Parel(14)

2

3

7

4

5

6

Distribution

By Carriers

at lunchtime

To offices

Point of

Aggregation

And Sorting

C DB

A E

Collection from home

1

Supply Chain : FLOW LOGIC


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This time period is utilized for collecting Dabbasfrom different places around Andheri.

9:30AM to10:30AMAndheri

This time period is actually the journey time. TheDabbawalas load the wooden crates filled with tiffin ontothe luggage or goods compartment in the train.

10:34AM to11:20AM

Andheri Station

At this stage, the unloading takes place at thedestination station. Dabbas are delivered by cycle ,hand card or even walk.

11:20AM to12:30PM Church

Gate Station

Dabbawalas carry their food with them. Area wise theysit together and have their lunch.

12:30PM to1:00PM Lunch

Time


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Here on begins the collection process where theDabbawalas have to pick up the Dabbas from the

offices where they had delivered almost an hourago.

1:15PM to 2:30PM

At All DestinationStations

Usually, since it is more of a pleasant journeycompared to the earlier part of the day, theDabbawalas lighten up the moment with merrymaking, joking around and singing.

2:48PM to 3:30PM

This is the stage where the final sorting anddispatch takes place. The group meets up atorigin station and they finally sort out the tiffinsas per the origin area and the empty Dabba isdelivered at the respective residence. The actualaddress of the residence is not mentioned on theDabba it is remembered by the Dabbawalas.

3:30PM to 4:00PMAt All Origin

Stations


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Dabbawalas got ISO 9001: 2000for excellence in services.

Certificate accredited by The

Joint Accreditation System OfAustralia And New Zealand JASANZ.

The Indian consulting firm T. G.Solutions coordinated theprocess of getting thecertificate.

Most Dabbawalas do not knowwhat ISO stands for.

The only thing that aDabbawala know is thatError is Horror.

Dabbawalas work with greatefficiency without caring forany certificates.


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Dabbawalas were invitedto collect the six sigma

certificate they did notknow what it is made of

Gold or bronze.The certificate is lying in

cupboard eating dust.


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Star TV hired the services of Dabbawalas to distribute thepamphlets of Amitabh Bacchan anchored KBC reaching 2 lakhsMumbaikars in just 4 days.

Maharashtra government propagates HIV awareness thoughDabbawalas channel.

Campaigns done for many companies in Mumbai.

Dabbawalas are the fastest and most economic method to reachthe nook and corner of Mumbai.

This brings additional earning for Dabbawalas.


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Only investment is the hard work , honesty , promptness and timemanagement.

Low cost offices.

Very cheap hand cart.

Easy to maintain cycles Fuel is free air - (God given fuel).

Use public space for sorting.

No IT or HR department.


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Keep Extras For Fault Tolerance.

For every 20 Dabbawala there is one extra Dabbawala like cricket team.Know The Implication Of Failure.

Build Your Services Around Existing Infrastructure.

Abandon Bad Customers

Strike Means Suicide - Labor Means Life.

Dabbawalas have never gone on strike since inception for 116 years!

Penalize Employees For Non Compliance.

Do Not Transfer Your Employees Very often

5000 Dabbawalas remember the address of 2 lack customers by heart

Keep Your Employees Emotionally United

High Salary Alone Can Not Retain Employees.

Be Humble And Do Not Boast Your Success


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There are 2-3Dabbawala groups in

each segment.

Dabba collection isgroup- wise but

transportation isshared with other

groups.Competition is onlyup to collection.0

Profit is shared

equally withineach groupafter deducting

expenses.


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For 116 years , Dabbawalas did not touch technology - yet got sixsigma and ISO.

Today mobile phones are used to communicate mostly incoming.

Website & SMS used to get more customers & give information.

But logistics is still manual.


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Team work

Time

management

Innovation

Customerrelationship

management

99.99%

QualityPerformance

Logistics And

Supply chainmanagement


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STRENGTHS

High team spirit, co-

ordination, simplicityin the organization.

Low operation cost

Customersatisfaction

Time Management

WEAKNESSES

Lack of education

mostly illiterate High dependency on

local trains.

OPPORTUNITIES

Expanding to othercities

Booking of servicesthrough SMSs and

internet.

Wide range ofPublicity

Catering

THREATS

Many Caterers alsooffer tiffin services

Food Courts at Mallsare growing rapidly


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THANK YOU

mumbai dabbawalas.pptx

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