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User Guide

See back cover for QuickInstallation.

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Norton AntiVirus™ User Guide

The software described in this book is furnished under a licenseagreement and may be used only in accordance with the terms of the agreement.

Documentation version 18.0

Copyright © 2010 Symantec Corporation. All rights reserved.

Symantec, theSymantec Logo, Norton,SONAR,LiveUpdate,NortonAntiSpam, Norton AntiVirus, NortonInternet Security, Norton360,and Norton SystemWorksare trademarks or registered trademarksof Symantec Corporation or its affiliates in the U.S. and other

countries. Windows is a trademark of Microsoft Corporation.Portions of this product Copyright [1996-2008] Glyph & Cog, LLC.Other names may be trademarks of their respective owners.

Theproduct describedin this document is distributed under licensesrestricting its use,copying,distribution, and decompilation/reverseengineering. No part of this document may be reproduced in anyform by anymeans without prior written authorizationof SymantecCorporation and its licensors, if any.

THE DOCUMENTATION IS PROVIDED "AS IS" AND ALL EXPRESSOR IMPLIED CONDITIONS, REPRESENTATIONS AND

WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OFMERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE ORNON-INFRINGEMENT,AREDISCLAIMED, EXCEPTTOTHEEXTENTTHAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID.SYMANTEC CORPORATION SHALL NOT BE LIABLE FORINCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTIONWITH THE FURNISHING, PERFORMANCE, OR USE OF THISDOCUMENTATION. THE INFORMATION CONTAINED IN THISDOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE.

Symantec Corporation350 Ellis Street,

Mountain View, CA 94043http://www.symantec.com

Printed in the United States of America.

10 9 8 7 6 5 4 3 2 1



Norton License Agreement

Norton AntiVirus™

IMPORTANT: PLEASE READ THE TERMSAND CONDITIONS OF THIS LICENSEAGREEMENT (“LICENSE AGREEMENT”)CAREFULLY BEFORE USING THESOFTWARE (AS DEFINED BELOW).SYMANTEC CORPORATION, IF YOU ARELOCATED IN THE AMERICAS; ORSYMANTEC ASIA PACIFIC PTE LTD, IF YOUARE LOCATED IN THE ASIA PACIFIC RIMORJAPAN;ORSYMANTEC LIMITED, IF YOUARE LOCATED IN EUROPE, THE MIDDLEEAST OR AFRICA (“SYMANTEC”) ISWILLING TO LICENSE THE SOFTWARE TOYOU AS THE INDIVIDUAL, THE COMPANY,OR THE LEGAL ENTITY THAT WILL BEUTILIZING THE SOFTWARE (REFERENCEDBELOW AS “YOU” OR “YOUR”) ONLY ONTHE CONDITION THAT YOU ACCEPT ALLOF THE TERMS OF THIS LICENSE

AGREEMENT. THIS IS A LEGAL ANDENFORCEABLE CONTRACT BETWEEN YOUAND SYMANTEC. BY OPENING THISPACKAGE, BREAKINGTHESEAL, CLICKINGTHE “I AGREE” OR “YES” BUTTON OROTHERWISE INDICATING ASSENTELECTRONICALLY, OR LOADING THESOFTWARE, YOU AGREE TO THE TERMSAND CONDITIONS OF THIS LICENSEAGREEMENT. IF YOU DO NOT AGREE TOTHESE TERMS AND CONDITIONS, CLICKTHE “CANCEL” OR “NO” OR “CLOSE

WINDOW” BUTTON OR OTHERWISEINDICATE REFUSAL, MAKE NO FURTHERUSE OF THE SOFTWARE, AND CONTACTYOURVENDORORSYMANTECCUSTOMERSERVICE, USING THE CONTACT DETAILSIN SECTION 11 OF THIS LICENSEAGREEMENT,FORINFORMATIONONHOWTOOBTAINAREFUNDOFTHEMONEYYOUPAID FOR THESOFTWARE(LESSSHIPPING,HANDLING, AND ANY APPLICABLE TAXESEXCEPT IN CERTAIN STATES AND

COUNTRIESWHERE SHIPPING,HANDLING,AND TAXES ARE REFUNDABLE) AT ANYTIMEDURINGTHE SIXTY (60) DAY PERIODFOLLOWING THE DATE OF PURCHASE.

1. License:

The software (including any accompanyingfeatures and services) and documentation

(including any product packaging) (the“Documentation”), that accompanies thisLicense Agreement (collectively the“Software”) is the property of Symantec orits licensors, and is protected by copyrightlaw. Although Symantec continues to ownthe Software, after Your acceptance of thisLicense Agreement You will have certainrights to use the Software during the Service

Period. The “Service Period” shall begin onthe date of Your initial installation of theSoftware,regardless of thenumberof copiesthat You are permitted to use in accordancewith Section 1.A of this License Agreement,and shall last for the period of time set forthin the Documentation or the applicabletransaction documentation from theauthorized distributor or reseller from whichYou obtained the Software. The Softwaremay automatically deactivate and becomenon-operational at the end of the ServicePeriod, and You willnot be entitledto receiveany feature or content updates to theSoftware unless the Service Period isrenewed. Subscriptions for renewals of theService Periodwill be availablein accordancewith Symantec’s support policy posted at

http://www.symantec.com/norton /support/technical_support_policy.jsp

This License Agreement governs anyreleases,revisions,updates or enhancements

to the Software that Symantec may makeavailable to You. Except as may be modifiedby the Documentation, and subject toSymantec’s right to terminate for Yourbreach pursuant to Section 10, Your rightsand obligations under this LicenseAgreement with respect to the use of thisSoftware are as follows.

During the Service Period, You

may:A.use one copy of the Software on a singlecomputer. If a greater number of copiesand/or number of computers is specifiedwithin the Documentation or the applicabletransaction documentation from theauthorized distributor or reseller from whichYou obtained the Software, You may use the



Software in accordance with suchspecifications;

B.make one copy of the Software for back-up

or archival purposes, or copy the Softwareonto the hard disk of Your computer andretain the original for back-up or archivalpurposes;

C. use the Software on a network, providedthatYou have a licensedcopyof the Softwarefor each computer that can access theSoftware over that network;

D. permanently transfer all of Your rights inthe Software granted under this License

Agreement to another person or entity,provided that You retain no copies of theSoftware and the transferee agrees to theterms of this License Agreement. Partialtransfer of Your rights under this LicenseAgreement shall not be permitted. Forexample, if the applicable documentationgrants You the right to use multiple copiesof the Software, only a transfer of the rightsto use all such copies of the Software wouldbe valid; and

E. use the Software in accordance with anyadditional permitted uses which may be setforth below.

You may not, nor may you permitany other person to:

A. sublicense, rentor lease any portion of theSoftware;

B. reverse engineer, decompile,disassemble,

modify, translate, make any attempt todiscover the source code of the Software orcreate derivative works from the Software;

C. use the Software as part of a facilitymanagement, timesharing, service provideror service bureau arrangement; or

D.use the Software in any mannerthat is notpermitted pursuant to this LicenseAgreement.

2. Software Feature and ContentUpdates:

A. You shall have the right to receive newfeatures to the Software as Symantec, in itssolediscretion, makes suchfeaturesavailablewith the Software during Your ServicePeriod. Symantec continually strives toimprove theusabilityandperformance of its

products and services. In order to optimizetheSoftware Symantec may, at its discretionand without notice, add, modify or remove

features from the Software at any time.B. Certain Software uses content that isupdated from time to time, including but notlimited to the following Software: antivirusand crimeware software use updated virusdefinitions; antispyware software usesupdated spyware definitions; antispamsoftware uses updated antispam rules;content filtering and antiphishing softwareuseupdated URLlists;some firewall softwareuse updated firewall rules; vulnerability

assessment products use updatedvulnerability data and web siteauthentication software uses updated listsof authenticated web pages; these updatesare collectively referred to as “ContentUpdates” (or alternatively referred to as“Protection Updates” or “Security Updates”at times). You shall have the right to receiveContent Updates for the Software duringYour Service Period.

3. Product Installation; RequiredActivation:

A. During the installation process, theSoftware may uninstall or disable othersecurity products, or features thereof, if suchproducts or features are incompatible withthe Software or for purposes of improvingthe overall functionality of the Software.

B. There may be technological measures inthis Software that are designed to prevent

unlicensed or illegal use of theSoftware.Youagree that Symantec mayusethese measuresto protect Symantec against softwarepiracy.This Software may contain enforcementtechnology that limits the ability to installand uninstall the Software on a computer tonot more than a finite number of times for afinite number of computers. This LicenseAgreement and the Software containingenforcement technology may requireactivation as further set forth in theDocumentation. If so, the Software will only

operate for a finite period of time prior toSoftware activation by You. Duringactivation, You may be required to provideYour unique activation code accompanyingthe Software and computer configuration inthe form of an alphanumeric code over theInternet to verify the authenticity of theSoftware. If You do not complete theactivation withinthefinite periodof time set



forth in the Documentation, or as promptedby the Software, the Software will cease tofunction until activation is complete; at

which time the Software functionality willbe restored. In the event that You are notable to activate the Software over theInternet, or through any other methodspecified during the activation process, Youmay contact Symantec Customer Supportusing theinformationprovided by Symantecduring activation, or as set forth below.

4. Technical Support:

Certain technical support features may beoffered from within the Software and whichmay include live chat with a technicalsupport agent and/or assistance from atechnical support agent via remotecomputeraccess (any such technical support offeredfrom within the Software shall be referredto in this License Agreement as the“Technical Support”). If such features areoffered and You choose to access suchTechnical Support the following terms shallapply. Any such Technical Support shall be

provided in Symantec’s sole discretionwithout any guarantee or warranty of any

kind. It is solely Your responsibility tocomplete a backup of all Your existing data,software and programs before receiving anyTechnical 3 Support. In the course of providing the Technical Support, Symantecmay determine that the technical issue isbeyond the scope of the Technical Support.Symantec reserves the right to refuse,suspend or terminate any of the TechnicalSupport in its sole discretion.

5. Privacy; Data Protection:

From time to time, the Software may collectcertain information from the computer onwhich it is installed, which may include:

Information on potential security risks aswell as URLs of websites visited that theSoftware deems potentially fraudulent. TheURLs could contain personally identifiable

information that a potentially fraudulentwebsite is attempting to obtainwithout Yourpermission. This information is collected bySymantec for the purpose of evaluating andimproving the ability of Symantec’s productsto detect malicious behavior, potentiallyfraudulent websites and other Internetsecurity risks. This information will not becorrelated with any personally identifiableinformation.

URLs of websites visited as well as searchkeywords and search results only if theNorton Safe Web feature is enabled. This

information is collectedby Symantec forthepurpose of evaluating and advising Youregarding potential threats and risks thatmay be associated with a particular Web sitebefore You view it. This information will notbe correlated with anypersonally identifiableinformation.

Executable files that are identified aspotential malware, including informationonthe actions taken by such files at the time of installation. These files are submitted to

Symantec using the Software’s automaticsubmission function.The collected files could

contain personally identifiable informationthat has been obtained by the malwarewithout Your permission. Files of this typeare being collected by Symantec only for thepurpose of improving the ability of Symantec’s products to detect maliciousbehavior. Symantec will not correlate thesefiles with any personally identifiableinformation. Such automatic submissionfunctionmaybe deactivatedafter installation

by following the instructions in theDocumentation for applicable products.

The name given during initial setup to thecomputer on which the Software is beinginstalled. If collected, the name will be usedby Symantec as an account name for suchcomputer under which You may elect toreceive additional services and/or underwhich You may use certain features of theSoftware. Youmaychangetheaccount nameat any time after installation of the Software

(recommended).

Status information regarding installationand operation of the Software. Thisinformation indicates to Symantec whetherinstallationof theSoftware wassuccessfullycompleted as well as whether the Softwarehas encountered an error. The statusinformation could contain personallyidentifiable information only if suchinformation is included in the name of thefile or folder encountered by the Software at

the time of installation or error. The statusinformation is collectedby Symantec forthepurpose of evaluating and improvingSymantec’s product performance andinstallation success rate. This informationwill not be correlated with any personallyidentifiable information.

Information contained in email messagesthat you send through the Software to



Symantec to reportas spamor asincorrectlyidentified as spam. These email messagesmay contain personally identifiable

information and will be sent to Symanteconly with your permission, and will not besent automatically. If you send suchmessages to Symantec, Symantec will usethem only for the purpose of improving thedetection ability of Symantec’s antispamtechnology.Symantecwillnotcorrelate thesefiles with any other personally identifiableinformation.

Information contained in a report that Youmay choose to send through the Software to

Symantec when the Software encounters aproblem. The report includes informationregarding the status of both the SoftwareandYour computer at the time that the Softwareencountered the problem. The statusinformation about Your computer mayinclude the system language, country locale,and the operating system version for Yourcomputer, as well as the processes running,their status and performance information,and data from files or folders that were openat the time the Software encountered the

problem. The information could containpersonally identifiable information if suchinformation is included in, or is a part of thename of the files or folders open at the timethe Software encountered the problem. Thisinformation will be sent to Symantec onlywith Your permission, and will not be sentautomatically. The information is collectedby Symantec for the purpose of correctingthe encountered problem and improvingSymantec’s 4 product performance. This

information will not be correlated with anypersonally identifiable information.

The Internet Protocol (IP) address and/orMedia Access Control (MAC) address of thecomputer on which the Software is installed,as well as other general, statisticalinformation usedfor license administration,product analysis, and for improving productfunctionality. This information will not becorrelated with any personally identifiableinformation.

The collected information as set out aboveis necessary for the purpose of optimizingthefunctionality of Symantec’s products andmay be transferred to the Symantec groupin the United States or other countries thatmayhave less protective data protection lawsthan the region in which You are situated(including the European Union), butSymantec has taken steps so that the

collectedinformation, if transferred,receivesan adequate level of protection.

Symantec reserves the right to cooperate

with any legal process and any lawenforcement or other government inquiryrelated to your use of this Software. Thismeans that Symantec may providedocuments and information relevant to acourt subpoena or to a law enforcement orother government investigation. In order topromoteawareness,detection andpreventionof Internet security risks, Symantec mayshare certain information with researchorganizations and other security software

vendors. Symantec may also use statisticsderived from the information to track andpublish reports on security risk trends. Byusing the Software, You acknowledge andagree that Symantec may collect, transmit,store, disclose andanalyze such informationfor these purposes.

6. Sixty (60) Day Money BackGuarantee:

If You are the original licensee of this copyof the Software and are not completelysatisfied with it for any reason, please makeno further use of the Software and contactSymantec Customer Service, using thecontact details set out in Section 11 of thisLicense Agreement, for a refund of themoney You paid for the Software (lessshipping,handling, andanyapplicable taxesexcept in certain states and countries whereshipping, handlingand taxes are refundable)at any time during the sixty (60) day period

following the date of purchase.

7. Limited Warranty:

Symantec warrants that any mediamanufactured by Symantec on which theSoftware is distributed will be free fromdefects for a period of sixty (60) days fromthe date of delivery of the Software to You.Your sole remedy in the event of a breach of this warranty will be that Symantec will, at

its option, replace any defective mediareturned to Symantec within the warrantyperiod or refund the money You paid for theSoftware. Symantec does not warrant thattheSoftware will meet Your requirementsorthat operation of the Software will beuninterrupted or that the Software will beerror-free.



TO THE MAXIMUM EXTENT PERMITTEDBY APPLICABLE LAW, THE ABOVEWARRANTY IS EXCLUSIVEAND IN LIEU OF

ALL OTHER WARRANTIES, WHETHEREXPRESS OR IMPLIED, INCLUDING THEIMPLIED WARRANTIES OFMERCHANTABILITY, FITNESS FOR APARTICULAR PURPOSE, ANDNON-INFRINGEMENT OF INTELLECTUALPROPERTY RIGHTS. THIS WARRANTYGIVES YOU SPECIFIC LEGAL RIGHTS. YOUMAY HAVE OTHER RIGHTS, WHICH VARYFROMSTATETOSTATEANDCOUNTRYTOCOUNTRY.

8. Disclaimer of Damages:

SOME STATES AND COUNTRIES DO NOTALLOW THE LIMITATION OR EXCLUSIONOF LIABILITY FOR INCIDENTAL ORCONSEQUENTIAL DAMAGES, SO THEBELOW LIMITATION OR EXCLUSION MAYNOT APPLY TO YOU.

TO THE MAXIMUM EXTENT PERMITTEDBY APPLICABLE LAW AND REGARDLESSOF WHETHER ANY REMEDY SET FORTHHEREINFAILSOFITSESSENTIAL PURPOSE,IN NO EVENT WILL SYMANTEC OR ITSLICENSORS BE LIABLE TO YOU FOR ANYSPECIAL, CONSEQUENTIAL, INDIRECT, ORSIMILAR DAMAGES, INCLUDINGANYLOSTPROFITS OR LOST DATA ARISING OUT OFTHE USE OR INABILITY TO USE THESOFTWAREEVEN IF SYMANTEC HASBEENADVISED OF THE POSSIBILITY OF SUCHDAMAGES.

IN NO CASE SHALL SYMANTEC’S OR ITSLICENSORS’ LIABILITY EXCEED THEPURCHASE PRICE WHICH YOU PAID FORTHE APPLICABLE SERVICE PERIOD. Thedisclaimers and limitations set forth abovewill apply regardless of whether You acceptthe Software.

9. U.S. Government RestrictedRights:

For U.S. Government procurements, theSoftware is deemed to be commercialcomputer software as defined in FAR 12.212and subject to restricted rights as defined inFAR Section 52.227-19 "CommercialComputer Software - Restricted Rights" andDFARS 227.7202, “Rights in CommercialComputerSoftwareor Commercial ComputerSoftware Documentation”, as applicable, andany successor regulations. Any use,

modification, reproduction release,performance, display or disclosure of theSoftware by the U.S. Government shall be

solely in accordance with the terms of thisLicense Agreement.

10. Export Regulation:

You acknowledge that the Software andrelated technical data and services(collectively "Controlled Technology") maybe subject to the import and export laws of theUnitedStates, specificallytheU.S. ExportAdministration Regulations (EAR), and thelaws of any country where ControlledTechnology is imported or re-exported. Youagree to comply with all relevant laws andwill not export any Controlled Technologyin contravention to U.S. law nor to anyprohibited country, entity, or person forwhich an export license or othergovernmental approval is required. AllSymantec product is prohibited for exportor re-export to Cuba, North Korea, Iran, Syriaand Sudan and to any country subject torelevant trade sanctions. USE OR

FACILITATION OF SYMANTEC PRODUCTIN CONNECTION WITH ANY ACTIVITYINCLUDING, BUT NOT LIMITED TO, THEDESIGN, DEVELOPMENT, FABRICATION,TRAINING, OR TESTING OF CHEMICAL,BIOLOGICAL, OR NUCLEAR MATERIALS,ORMISSILES,DRONES, ORSPACELAUNCHVEHICLES CAPABLE OF DELIVERINGWEAPONS OF MASS DESTRUCTION ISPROHIBITED, IN ACCORDANCE WITH U.S.LAW.

11. General:

This License Agreement will be governed bythe laws of the State of California, UnitedStates of America. This License Agreementis the entire agreement between You andSymantec relating to the Software and: (i)supersedes allprior or contemporaneousoralor written communications, proposals, andrepresentations with respect to its subjectmatter; and (ii) prevails over any conflicting

or additional terms of any quote, order,acknowledgment, or similar communicationsbetween the parties. Notwithstanding theforegoing, nothing in this License Agreementwill diminish any rights You may have underexisting consumer protection legislation orother applicable laws in Your jurisdictionthat may not be waived by contract. ThisLicense Agreement shall terminate upon



Your breach of any term contained in thisLicense Agreement and You shall cease useof and destroy all copies of the Software and

Documentation. The disclaimers of warranties and damages and limitations onliability shall survive termination. ThisLicense Agreement may only be modified bythe Documentation or by a written documentthat has been signed by both You andSymantec. Should You have any questionsconcerningthis License Agreement, or if Youdesire to contact Symantec for any reason,please write to Symantec Customer Service,555 International Way, Springfield, OR97477, U.S.A. or visit the Support page at

www.symantec.com.

CPS / S 4.0 / USE



Chapter 1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

About Norton AntiVirus . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Chapter 2 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Installing Norton AntiVirus . . . . . . . . . . . . . . . . . . . . . . . . 13If the opening panel does not appear . . . . . . . . . . . . . 14

Chapter 3 Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Starting Norton AntiVirus . . . . . . . . . . . . . . . . . . . . . . . . . . 17Activating your product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Creating a Norton Account . . . . . . . . . . . . . . . . . . . . . . . . . 20Exploring the main window .. . . . . . . . . . . . . . . . . . . . . . . 22Responding to System Status

indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Monitoring the protection status of afeature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

For more information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Chapter 4 Responding to emergencies . . . . . . . . . . . . . . . . . . . . 29

Using the Norton Bootable Recovery Toolif you cannot install the

product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Downloading theNorton Bootable RecoveryTool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Service and Support Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Index . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . 39

Contents



Quick Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Contents10



This chapter includes the following topics:

1 About Norton AntiVirus

About Norton AntiVirusNorton AntiVirusdefends your PC against viruses, bots,

worms, and more without slowing you down or gettingin your way.

For faster, less frequent scans, intelligence-driven

technology identifies and targets only files at risk.

Vulnerability Protection prevents threats from

exploiting security holes in your PC’s software. Pulse

Updates that occur every 5 minutes to 15 minutes and

real-time online security checks help ensure

continuous, up-to-the-minute protection against thelatest threats. Unlike other antivirus solutions, Norton

AntiVirus provides easy-to-understand threat

explanations and information about CPU and memory

resource usage. It helps you prevent future infections

and keeps your PC running fast.

1Overview



OverviewAbout Norton AntiVirus

12




1 Before you begin

1 Installing Norton AntiVirus

1 If the opening panel does not appear

Before you beginBefore you begin, you should close all open programs

on your computer and ensure that you are connected

to the Internet.

Norton AntiVirus contains an antivirus program. If

you have other antivirus programs that are installed

on your computer, an uninstall panel may appear tohelp youremovethem. Symantecstronglyrecommends

that you remove the other antivirus programs. Follow

the instructions on the uninstall panel.

Installing Norton AntiVirusYou can install Norton AntiVirus from a CD, a USB

drive, or from a file that you download.

2Installation



To install Norton AntiVirus

1 Do one of the following:

1 If you install from a CD, insert the CD into the

optical drive.

In Windows Vista or Windows XP, click Install

NortonAntiVirus.

In Windows 7, click LaunchNorton Install and

then click InstallNortonAntiVirus.

1 If you install from a USB drive, insert the USB

drive into the USB port.In Windows Vista or Windows XP, clickLaunch

NortonInstall and then click Install Norton

AntiVirus.

In Windows 7, click OpenFolder toviewfiles,

double click Start.exe and then click Install

NortonAntiVirus.

1 If you downloaded your copy of Norton

AntiVirus, double-click the file that you

downloaded.

2 In theNorton AntiVirusinstallation page, enter the

Product Key if prompted.

3 Click the Install Options link, review the options,

and then click OK.

4 Click the User LicenseAgreement link, read the

agreement, and then click Close.5 After you have read the agreement, click AGREE&

INSTALL.

If the opening panel does not appearSometimes a computer's optical drive does not

automatically run a CD.

To start the installation from the product CD

1 On your desktop, double-click MyComputer.

2 In the MyComputerwindow, double-click the icon

for your optical drive.

InstallationIf the opening panel does not appear

14



3 In the list of files, double-click Start.exe and then

click Install NortonAntiVirus.

15InstallationIf the opening panel does not appear



InstallationIf the opening panel does not appear

16




1 Starting Norton AntiVirus

1 Activating your product

1 Creating a Norton Account

1 Exploring the main window

1 Responding to System Status indicators

1 Monitoring the protection status of a feature

1 For more information

Starting Norton AntiVirusSee “Responding toSystem Statusindicators”on page 23.

Norton AntiVirus protects any computer on which it

is installed. You do not have to start the program to be

protected.

At any time, you can start Norton AntiVirus to adjust

the settings or perform preventive maintenance. All

of the program features can be accessed from the main

window.

3Getting started



To start Norton AntiVirus


1 In the Windows notification area, double-click

the NortonAntiVirus icon.

1 On the Windows taskbar, click Start >All

Programs>NortonAntiVirus >Norton

AntiVirus.

Activating your productIf you did not activate your product during installation,

you receive an activation-needed alert regularly until

you activate the product.

Product activation reduces software piracyand ensures

that you use authentic Symantec software. Activation

provides you with a specified period of subscription to

your Norton product. You can also renew yoursubscription to continue using Norton AntiVirus.

w You must activate your product within the time period

that the alert specifies, or your product stops working.

You can activate your product directly from the

activation-needed alert or from the main window.

Activation should take only a few minutes.

During activation, the NortonAccount windowappears. You can create your Norton Account and

register your product. You can also view details, such

as your Product Key, your registration date, and recent

updates to the product. If you skip theNortonAccount

window, the product is activated, but the Product Key

is not saved in the Norton Account. You can print the

Product Key to reinstall your product in the future.

Getting startedActivating your product

18



To activate your product from the alert

1 In the alert, do one of the following:

1 If you purchased a subscription version of a

retail product or the product came installed on

your computer, select ActivateNow.

1 If you want to renew the subscription of your

product, select RenewNow.

You can also activate or renew the subscription of

your product from any non-admin user account.

2 Click OK.3 Follow the on-screen instructions to activate or

renew your product.

4 In the window that appears, click Done.

To activate your product from the main window

1 In the Norton AntiVirus mainwindow, doone of the

following:

1 If you purchased a subscription version of aretail product, click ActivateNow.

1 If the product came installed on your computer,

click ActivateOnlineNow.

1 If you want to renew the subscription of your

product, click Renew.

You can also activate or renew the subscription of

your product from any non-admin user account.2 Follow the on-screen instructions to activate or

subscribe your product.

3 In the window that appears, click Done.

About problems during activation

If you cannot connect to the Symantec servers to

activate your product, first check your Internetconnection. You then need to see if you have parental

control software, either installed or through your ISP,

that might block the connection.

A connectivity problem can occur if you use parental

control software. If you suspect that parental controls

19Getting startedActivating your product



might block the connection, you can configure the

parental controls so that they do not block the

activation procedure. You need to log on to yourparental control software or to the Internet through

your ISP as an administrator to change your

configuration.

If you use a proxy server to connect to the Internet,

you must configure the proxy settings. You can

configureNetwork Proxy Settingsin theMiscellaneous

Settings section.

Creating a Norton AccountYour Norton Account stores the Product Key and the

billing information of your product. You can also

register your product with the Norton Account.

In addition, Norton Account helps you to do the

following:

1 Access the Product Key and other product

information when you need it.

1 Reinstall your Norton product.

1 Buy additional Product Keys for your home or office.

1 Check and download the latest version of the

product by using Norton Update Center.

1 Save online orders and update billing information.

Your computer must be connected to the Internet to

create a Norton Account. If you use a proxy server to

connect to the Internet, you must configure the proxy

settings. You can configure Network Proxy Settings in

the MiscellaneousSettings section.

You can also create a Norton Account when you

activate your product. When you create your NortonAccount from the product, your product gets registered

in your account. If you have an existing Norton

Account, you can provide the same email address in

theNortonAccountwindow in your product. This way,

you can register your current product and add it to the

Getting startedCreating a Norton Account

20



list of Norton products in your existing Norton

Account. If you upgrade your registered product to the

latest available version, your product remainsregistered to the same Norton Account. In this case,

you can continue using the same Norton Account login

credentials.

w Symantec products that are older than the 2006

product year do not appear in your Norton Account.

To create a Norton Account from the Norton Account

Web page

1 In the Norton AntiVirus main window, click

Account.

2 In the Norton Account Web page that appears, click

Signupnow.

3 In the NortonAccount SignUpWeb page, provide

the details about your account information, and

then click SignUp.

To create a Norton Account and register your product

after activation

1 In the Norton AntiVirus main window, click

Account.

2 In the Activation –NortonAccount window, type

your email address.

3 IntheCreateyourNortonAccountwindow, provide

your account details, and then click Next.Your product information gets saved in your Norton

Account only after you log on to your Norton

Account.


1 To confirm your Norton Account, click Done.

1 To log on to your Norton Account and access

your product information, visitwww.mynortonaccount.com.

21Getting startedCreating a Norton Account

http://www.mynortonaccount.com/

http://www.mynortonaccount.com/



Exploring the main window

When you start Norton AntiVirus, the main windowopens. The main window provides access to all Norton

AntiVirus features, options, Help, and Support.

To explore the main window

1See “Starting NortonAntiVirus”on page 17.

Start Norton AntiVirus.

2 On the top of the main window, click the link that

you want to explore. Your options are:

Lets you view Computer Settings,

Network Settings, and Miscellaneous

Settings

Settings

Lets you view and monitor your

system activity

Performance

Lets you submit feedback about your

experience with your Norton product

Feedback

Lets you manage all of your Norton

product information from one

location

Account

Lets you view Norton Help Center,Norton One Click Support, Tutorials,

and About Norton AntiVirus

information

Support

Getting startedExploring the main window

22



3 In the center of the window, click the option in the

category pane that you want to explore. Your

options are:

Helps you secure the data on your

computer from viruses and other

threats

Computer Protection

Helps you secure your system from

threats over the network

Network Protection

4 On the bottom of the main window, click the options

in the NortonAntiVirus Control Center you want

to explore. Your options are:

Lets you access the world map with

hotspots of cybercrimes and the

latest threats.

Activity Map

Lets you set up a Norton Online

Backup account or access your

online backup status.

Online Backup

w These options may not be available with some

versions of Norton AntiVirus. In such case, you may

not be able to access this option.

Responding to System Status indicatorsNorton AntiVirus displays the overall protection status

of your computer as SystemStatus at the top of the

main window. When theSystemStatusneeds attention

or is at risk, you can take appropriate action to improve

the SystemStatus. Your computer protection is based

23Getting startedResponding to System Status indicators



on the programs that are installed on your computer.

To improve your protection status, ensure that your

installed programs are up to date.The SystemStatus indicator displays the following

statuses:

Indicates that your computer and

activities are protected from

threats, risks, and damage.

Secure


activities require attention.

Take appropriate action to improve

your protection status.

Attention


activities are at risk.

Take immediate action to improve

your protection status.

At Risk

You can respond to the SystemStatus indicators

directly from the main window.

To respond to System Status indicators from the main

window

1 In the Norton AntiVirus main window Control

Center, click FixNow.

2 Follow the on-screen instructions.

Monitoring the protection status of a

featureThe Norton AntiVirus main window acts as a security

management interface. You can access the main

features and monitor the performance of your

computer from the main window.

Getting startedMonitoring the protection status of a feature

24



At times, you may want to turn off any option for a

particular purpose. But by doing so, the status of your

system changes toAttentionorAtRisk. In such cases,you can ignore the protection status of a particular

feature to maintain a healthy overall system status.

For example, you want to turn off BrowserProtection

for a limited period, and you still want the system

status to be Secure. In this case, you can ignore the

protection status of BrowserProtectionand then, turn

off the option. When you ignore the protection status

of a feature, it does not affect the overall SystemStatus.

You can also monitor the protection status of the

feature that has been ignored at any time.

You can ignore or monitor the protection status of only

selected features that are available in the main window.

The features are:

1 Antivirus 1 Antispyware

1 SONAR Protection

1 Intrusion Prevention

1 Email Protection

1 Browser Protection

To monitor the protection status of a feature1 In the Norton AntiVirus main window, move your

mouse pointer over the feature that you want to

ignore or monitor.

2 Do any of the following:

1 To ignore the protection status of the feature

that affects your computer’s overall health

evaluation, click Ignore.

1 To monitor the protection status of the feature

that has been ignored, click Monitor.

25Getting startedMonitoring the protection status of a feature



For more information

The product documentation helps you use NortonAntiVirus. You can find the information that you need

on your computer and on the Symantec Web site.

Accessing Help

Help is available throughout your Norton product. Help

provides links to information that assists you with the

specific tasks that you want to complete. The onlineHelp provides a guide to all of the product features.

To access Help

1 At the top of the main window, click Support.

2 In the drop-down menu, click Help.

3 In the Help window, in the left pane, click a tab.

Your options are:

Displays Help by topicContents

Lists all keywords for the Help topics

in alphabetical order

Index

Opens a search box in which you can

type a word or a phrase

Search

To print a Help topic

1 In the Help window, click the Contents tab.

2 In the Contents list, select the topic that you want

to print, and then click Print.

3 Select whether you want to print only the selected

topic, or the topic and all of the subtopics under it.

4 Click OK.

Getting startedFor more information

26



Accessing the Symantec Web site

You can access the Symantec Web site from your

product or from a browser.

To access the Symantec Web site in your browser

1 Open your Web browser.

2 Go to the following URL:

www.symantec.com

27Getting startedFor more information



Getting startedFor more information

28




1 Using the Norton Bootable Recovery Tool if you

cannot install the product

1 Downloading the Norton Bootable Recovery Tool

Using the Norton Bootable Recovery Toolif you cannot install the product

If the installation of your product fails, you can use the

Norton Bootable Recovery Tool, which is located on

your product disc. The Norton Bootable Recovery Tool

helps you to check your computer for the risks that

can prevent successful installation.

w You must be able to start your computer from a USB

device to use a USB version of the Norton Bootable

Recovery Tool.

To use the Norton Bootable Recovery Tool if you cannot

install the product

1 Insert your product media into the drive.

2 Exit all programs, and restart your computer.3 When you see the message Press any keytoboot

the computer fromCD,DVDorUSB, press Enter.

4 In the NortonBootableRecoveryTool window,

select your language, and then click OK.

4Responding to

emergencies



5 Type your Norton Product Key if prompted, and

then click IAgreetoaccepttheLicenseAgreement .

6 Click Start Scan.7 After thescan is completed, remove themedia from

the drive and restart your computer.

Downloading the Norton Bootable Recovery

ToolIf the installation of your product fails, you can

download the Norton Bootable Recovery Tool. The

Norton Bootable Recovery Tool helps you to check your

computer for the risks that can prevent successful

installation. The download contains an easy-to-use

wizard that enables you to download the wizard to your

computer or create a bootable CD, DVD, or USB device.

w You must be able to start your computer from a USBdevice to use a USB version of the Norton Bootable

Recovery Tool.

Before you begin, you should close all open programs

on your computer and ensure that you are connected

to the Internet.

w You must have a Product Key to use the Norton

Bootable Recovery Tool. Trialware users must createa Norton Account to receive a Product Key to use

Norton Bootable Recovery Tool.

To download the Norton Bootable Recovery Tool Wizard

from the Internet

1 Go to the following URL:

http://www.norton.com/recoverytool

2 Follow the on-screen instructions.To download the Norton Bootable Recovery Tool Wizard

from Norton AntiVirus

1 In the Norton AntiVirus main window, in the

ComputerProtection pane, click ScanNow.

Responding to emergenciesDownloading the Norton Bootable Recovery Tool

30





2 In theComputerScan pane, do one of the following:

1 Click QuickScan.

1 Click FullSystemScan.

3 At the bottom of the scan window, next to If you

think there are still risks, click clickhere.

4 IntheNortonRescueToolswindow, clickDownload

NortonBootableRecoveryTool.

5 Follow the on-screen instructions.

31Responding to emergenciesDownloading the Norton Bootable Recovery Tool



Responding to emergenciesDownloading the Norton Bootable Recovery Tool

32



About SupportIf you have purchased Norton 360, Norton Internet

Security,NortonAntiVirusor Norton AntiVirus Classic,

you can access Support through the product after it is

installed.

See the section "One Click Support" for more details.

For all other products, to help you find an answer to

your query or issue, we have two support options

available. Details of each option are explained in the

relevant section:

1 Self Help

1 Contact Support

w Support offerings may vary based on the language orproduct.

Accessing One Click Support

This feature is available for Norton 360, Norton

Internet Security, Norton AntiVirus and Norton

AntiVirus Classic.

One Click Support lets you access support from withinyour product and offers the tools that automatically

diagnose and resolve common issues. You can also

search for solutions or gain easy access to support by

phone, as well as free support by chat and email.

Service and

Support

Solutions



To access One Click Support

1 In the main product window, click Support

2 In the drop-down list, click GetSupport.

w Availability of support varies by region. Regular

telephone and Internet connection fees apply in certain

countries. For full support details, please visit:

www.symantec.com/globalsupport

About Self HelpThe Symantec Web site contains answers to the most

common customer questions. From our Web site you

can:

1 Find help with your subscription,download, product

activation, or other nontechnical issues.

1 Search our Support Resources for help with

technical issues, such as installing, configuring, or

troubleshooting errors with your Norton products.

1 Find information about the latest virus threats and

removal tools.

You can access the Symantec support Web site at:


Select your country to get access to Customer Service,Technical support, and Help against Spyware and

Viruses.

Contact SupportIn addition to using our Self Help options, you can

contact a support representative by chat, email, or

phone.

w Availability of support varies by region. Regular

telephone and Internet connection fees apply in certain

countries. For full support details, please visit:


Service and Support SolutionsAbout Self Help

34

http://www.symantec.com/globalsupport






Following is an overview of our support offerings:

Chat in real time with a supportrepresentative.

For more complex technical issues,

chat offers the option to allow a

support representative to connect

remotely to your computer and

resolve your problem. Chat support

is free, with the exception of our

Virus and Spyware Solutionservice.

Chat

Submit your question on our Web

site and receive a response by

email.

Email support has a slower

response time when compared to

chat or phone. Email support is

free.

Email

Speak to a support representative

in real time.

Phone

To contact a support representative, please visit the

Symantec support Web site at the following URL:


The online support option is displayed first, followed

by the contact options where you can select the type

of support you prefer.

Support policyWhen Symantec announces that a product is no longer

marketed or sold, telephone support is discontinued

six months after the termination announcement.

Technical information on these products may still be

35Service and Support SolutionsSupport policy





available through the support Web site at the following

address:


Symantec reserves the right to change its support

policies at any time without notice. You can view the

latest version of the support policy at the following

URL:

www.symantec.com/supportpolicy

About keeping your subscription currentSubscription period lengths vary by Symantec product.

To maintain uninterrupted protection, you must keep

your subscription up to date. If you do not renew your

subscription, you cannot obtain updates of any kind

and the software no longer functions.

When you run LiveUpdate near the end of yoursubscription period, you are prompted to subscribe for

a nominal charge. Follow the instructions on the screen

to renew.

When you renew your subscription, the definition

updates and new product features are available

throughout the subscription period. Please note that

features may be added, modified, or removed during

this period.

Worldwide service and supportWorldwide service and support solutions vary by

country. For the Symantec local offices please see the

details and addresses that are listed below. To contact

one of our Support offices, please go to the followingWeb site and select your language.

Service and Support SolutionsAbout keeping your subscription current

36


http://www.symantec.com/supportpolicy

http://www.symantec.com/supportpolicy





Contact informationRegion

1 Symantec Corporation

555 International Way

Springfield, OR 97477

U.S.A.


North America

1 Symantec Australia

Level 2, 1 Julius Avenue

North Ryde, NSW 2113

Sydney

Australia


Australia and New

Zealand

1 Symantec Ltd

PO Box 5689 Blanchardstown

Dublin 15 Ireland


Europe, Middle

East, and Africa

1 Symantec Brasil

Sevico e Suporte SymantecAv. Dr. Chucri Zaidan, 920, 14º andar

CEP 04583-904

São Paulo - SP

Brasil


1 Portuguese language support:

www.symantec.com/globalsupport 1 Spanish language support:


Latin America

37Service and Support SolutionsWorldwide service and support






http://www.symantec.com/pt/br/norton/support/index.jsp

http://www.symantec.com/es/mx/norton/support/index.jsp

http://www.symantec.com/es/mx/norton/support/index.jsp

http://www.symantec.com/pt/br/norton/support/index.jsp








ClubNorton

ClubNorton is your one-stop resource center forInternet security. As a Norton customer, we want to

make your experience with your computer safe,

enjoyable, and productive. Whether you use your

computer to manage your personal finances, shop

online, or share your latest digital photos with friends

and family, ClubNorton makes your experience a good

one. Our goal is to consistently provide the proper tools

and information to keep our customers up to date.

For more information, go to the following URL and

select your country or region in the drop-down menu:

www.clubnorton.com

Service and Support SolutionsClubNorton

38

http://www.clubnorton.com/

http://www.clubnorton.com/



AAbout

Norton AntiVirus 11

activation

alerts 18

problems 19

procedure 18

troubleshooting 19

CCD

installing product from 14

ClubNorton

security tips 38

computer

protection status 24

HHelp

accessing 26

printing 26

Iinstallation

from CD 13

from downloaded file 13

from USB 13

instructions 13

problems 14, 29–30

Mmain window

Computer 23

features 22

Help & Support 22

Internet 23

Leave Feedback 22

Norton Account 22options 22

Support 22

Nnewsletter 38

Norton Account

creating 20

Norton AntiVirusactivating 18

icon 18

main window 22

registering 20

starting 17

Norton Bootable Recovery Tool

using 29

Norton Bootable Recovery ToolWizard

downloading 30

Index



SScans

Norton Bootable RecoveryTool 29

security status indicator

viewing 24

Self Help 34

subscription

maintaining 36

Support

contact 34One Click Support 33

Phone 34

Self Help 33

worldwide service 36

Support policy 35

Symantec Web site 27

accessingfrom your browser 27

System Status indicatorsresponding 23

TTechnical Support

for Norton AntiVirus 27

from Symantec 27

Index40



Quick InstallationNorton AntiVirus includes protection updates and new product features as

available throughout this renewable service period. With this service you receive

the right to use this product on one computer or on the specified number of

computers during the service period, which begins upon initial installation. This

renewable service includes protection updates and new product features as

available throughout the service period, subject to acceptance of the Symantec

License Agreement included with this product and available for review at:

www.symantec.com

Product features may be added, modified, or removed during the service period.

Before you begin, you should close all open programs on your computer and

ensure that you are connected to the Internet.

Installing Norton AntiVirus

You can install Norton AntiVirus from a CD, a USB drive, or from a file that you

download.

To install Norton AntiVirus


– If you install from a CD, insert the CD into the optical drive.

In Windows Vista or Windows XP, click Install Norton AntiVirus.

In Windows 7, click Launch Norton Install and then click Install Norton

AntiVirus.

– If you install from a USB drive, insert the USB drive into the USB port.

In Windows Vista or Windows XP, click Launch Norton Install and then

click Install Norton AntiVirus.

In Windows 7, click Open Folder to view files, double click Start.exe and

then click Install Norton AntiVirus.

– If you downloaded your copy of Norton AntiVirus, double-click the file that

you downloaded.

2 In the Norton AntiVirus installation page, enter the Product Key.

3 Click the Install Options link, review the options, and then click OK.

4 Click the User License Agreement link, and read the agreement.

5 After you have read the agreement, click AGREE & INSTALL.

Norton from Symantec products protect consumers from traditional threats with antivirus, antispam, and Spyware Protection.

They also protect against bots, drive-by downloads, and identity theft, and are light on system resources. In addition, Symantec

provides services such as online backup and PC Tuneup, and is a trusted source for family online safety. For more information,

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