8/9/2019 neo ventures bpo

1/6

Case StudyNeo Ventures BPO

8/9/2019 neo ventures bpo

2/6

Neo VenturesNeo Ventures is a mid sized BPOoperating in three south Indian cities-

Chennai, Hyderabad and Bengaluruith head!uarter in Bengaluru"

8/9/2019 neo ventures bpo

3/6

Company Operations#he company Operates in bothInternational and $omestic arenas

O Ban%ing & 'inanceO#elecom

O Internet Ser(ice Pro(ider )ISP* &In+ormation #echnology )I#*

8/9/2019 neo ventures bpo

4/6

Company Problem$ue to the nancial crisis the companytoo% serious hit as the eisting

customers included leadingcommercial ban%s in the .S & /urope"

No the company ants to rightsizeits employees by about 0122 '#/s )'ull

#ime /mployees* across the threecentres"

8/9/2019 neo ventures bpo

5/6

Company3s 4ction PlanO 4(oid retrenchment unless there are no

other alternati(es"

O Plan +or migration o+ employees to other

business areas"O Consider salary cost implications, hile

planning man poer mo(ement

O Constitute a committee consisting o5 sitedirectors and heads o+ H6 & 'inance to or%

on (arious alternati(es to address thesituation and gi(e recommendations ith in07 days

8/9/2019 neo ventures bpo

6/6

Committee3s

6ecommendationsO Classi+y the a5ecti(e employees into three broad

categories i"e" High Per+ormers , 8oodPer+ormers & Bad Per+ormers"

O Place the bad per+ormers on notice +or 1 months+or retrenchment"

O Identi+y the opportunities in other areas i"e", thetelecom and ISP (erticals, & redeploy all the highper+ormers and some o+ the good per+ormers

O /plore the option to redeploy the remaininggood per+ormers in domestic operations ithreduced pay through a +resh temporary contract"