NetPoint Focus

NetPoint Focus

By Gayatri Bhangale

DefinationA new online CRM package extending the reach of SAP Business One CRM functionality using a Web-based user interface

Typical CRM goals are to improve services provided to customers, and to use customer contact information for targeted marketing.

A business philosophy which provides vision for the way company wants to deal with its customer.

Why NetPoint Focus

To increased interaction with customers to gather valuable customer and marketing informationProviding answers over the web is extremely cost-effectiveOpportunity for company to increase sales. Adds campaign management and prospecting capabilities

Features of NetPoint focus

Benefits of NetPoint Focus

Four principle of successPrioritize effectively

Listen implicitly

Respond quickly

Facilitate navigation and communication

Rewards of sucessful NetPoint FocusReduction in customer support costsImproved customer relationshipsIncreased traffic and attention at companys siteRelieving IT staff and making the best answers available to everyoneImproved perception of investors, shareholders, and partnersExcellent FAQs are fundamental to reducing support costs

Sales Management

Is NetPoint Focus secure?Far safer than most in house application Held in highly under-ground purpose built facilitiesUp to 90% security access levelUpdated with latest security patchesRestrict Access by Report and data exportingIP addresses are logged

NetPoint Focus Dashboard

Application

Contract Managementprocess of systematically and efficiently managing contract creation, execution, and analysis for the purpose of maximizing financial and operational performance and minimizing risk.

Business Application

provide an easy way to manage information, track sales, and create effective outreach programs

analyze product effectiveness and development

Marketingempower your sales and marketing teams with the appropriate intelligence to build lasting customer relationships

With powerful behavioral and marketing analytics, you can easily target and segment your customers, understand what they are interested in, and then engage them at the right time with the right message.

Social Media

Track and communicate with customers who share opinions and experiences about their company, products and services.

Sales force automation

contact management systemfor tracking and recording every stage in the sales process for each prospective client, from initial contact to final disposition.

ConclusionOne provides an online presence for business-to-business (B2B) and business-to-customer (B2C) product sales Is not just IT project but a business strategy which touches every area of a companys operations.comprehensive sales and service functions, including remote access to customer orders and service call information