Potential, Desire and Support Equals Success

Student Support Services and Freshmen Summer Institute help incoming students navigate new

university surroundings.

By Barbara Melendez

USF.edu News Writer

TAMPA, Fla. (Feb. 3, 2011) - It may be taken for granted by the majority of people going about their

everyday activities, but life on a college campus can be as bewildering as an alien planet with sets of

rules and codes of behavior that are potentially overwhelming for many. Fortunately, as anyone who

knows can testify, once learned, the rules and codes become increasingly easier to navigate and the

cloud of mystery gradually disappears. Federal and state support is making all the difference in this

process for students who have traveled a rocky road to a college education.

The University of South Florida's first-generation low-income students in the Student Support Services

Program (SSS) and the Freshman Summer Institute (FSI) get the kind of help that makes all the

difference between accomplishment and failure as they deal with being students while burdened with

adjusting to an unfamiliar and strange new set of relationships.

Students in both programs arrive each summer with the potential - based on their high school records and

standardized test scores and the desire to succeed - gleaned from their applications, though they may not

have met all university admissions criteria. Both programs' success rates - 92 percent of freshmen and

sophomore participants in good academic standing in SSS and a 90 to 98 percent retention rate of

freshmen for FSI - justify the faith put in their capabilities.

These very high rates also explain why SSS recently received $1.4 million from the U.S. Department of

Education to fund the program through August 2015 after a rigorous and highly competitive process. DOE

received 1,475 applications for funding and awarded a total of 1,026 grants throughout the country.

SSS's director, Reba Garth proudly displays the letter from Senator Bill Nelson that congratulates her on

this grant. Over the twenty years she has worked in USF's SSS program, she has seen it grow in

complexity as she rose through the ranks to her current position - now serving approximately 220

students in each year. She has a combined 27 years experience with student success programs overall

and has acquired over $5 million dollars in federal money to provide services to SSS participants.

"We have doctors, lawyers, teachers, engineers and so many others who have come through the

program and have gone on to productive lives in their communities. What I love is that many of them

recommend students to enroll in this program."

Recognition is not new for the program. SSS was included in the Department of Educations' three-year

national study of best practices' "The Student Support Services Program: A Study of Five Exemplary

Sites." At USF the first year focuses on the transition from high school to college; the second year gets

students to think about their future careers.

"We act as liaisons to all that USF offers in the way of resources," Garth said. "We explain how they work

and will step in to facilitate those relationships if our students run into problems. It seems that fear of what

to say and do is what often gets in the way. But once we hold their hands the first time around, we send

them on their way with the confidence they can handle such matters themselves.

"A seminar called 'Goal-Setting: Developing a Life Plan for Success' is offered each spring to get our

students to set short- and long-term goals in the personal and academic lives. You can't stay on course

without a destination."

Garth says that finances and being able to feel comfortable in a new and complex environment are the

two most daunting obstacles students face. What she and her staff provide addresses both.

"Our students rely heavily on financial aid and work/study jobs," Garth said. "But we also spend a lot of

time with the students on a one-to-one basis that I believe makes a major difference. Our program also

loans laptops to the students. That essential tool can seem like an unattainable object if your family can't

afford one. And SSS Scholarships assist students by providing additional funds to use as they see

beneficial. This proves to be one of our most helpful resources."

As director of the First Generation Access and Pre-collegiate Programs department Mack Davis is

another long-serving veteran of the student success process - one that has a long history at USF. He has

32 years of experience with a population of students similar to that of SSS. FSI is funded by the State of

Florida and works with an average of 200 students each year. In addition to FSI, the department also

includes Student Support Services (SSS), ENLACE@USF, Upward Bound and the College Reachout

Program (CROP).

FSI students experience six weeks of living on campus for an introduction to USF's services and

resources so they can make a smooth transition from high school to college life. Weekly workshops

revolve around strategies for academic success and bolster their chances for success.

Starting with orientation for the students and their parents, information on how to apply for financial aid,

what's expected of them, then help with registration, required meetings with counselors throughout each

semester, seminars and tutoring services when needed - failure is hardly an option.

"We put it in their minds from day one, four years from now you'll hear your name announced and you'll

be walking across the stage at the Sun Dome," Davis said. "We use different approaches for different

students. The immediate goal is graduation from college. Personal support makes students believe they

can do it and we constantly reinforce that message, 'You are capable.' Hard work is what's expected of

you. The summer residential program opens their eyes, they see other students walking around, going

about their business."

Ongoing counseling is central and at the core of FSI, SSS and Upward Bound, another student success

program Davis oversees.

"Many times I'm amazed that some of our students have no family to turn to, some are even homeless or

come from foster care - so many issues on top of typical freshman issues," Davis said. "In all the

programs we have truly caring and dedicated people who build the trust in our students that makes it

possible for them to share their problems and let us help them."

The added attention works.

"I've seen students move from D's to C's and B's in one semester once we've made it clear what's

needed to make that change," Garth said. "But this only happens because our students meet regularly

with the counselors."

In both programs, students receive class schedules based on their high school standings and their

intended majors.

"We can tell what the students are prepared for and where they need remedial help," Davis said.

"Typically their performances have been uneven in high school but they clearly show evidence that with a

little help in their weak areas, they can keep up and excel in many cases. We're quite adept at identifying

those most likely to benefit from this opportunity."

Both Garth and Davis also make it point to introduce the idea of graduate school to the students for whom

college was once such a distant goal.

"When I look back through my records as we follow the progress of our students, I'm finding more and

more masters degrees and doctoral degrees," Garth said.

Each student's success is a point of pride for Garth and Davis.

"The greatest satisfaction is when students come in and say they're graduating, which happens all the

time," David said. "It's not enough to bring them in. We want to see them complete the whole process and

when that is accomplished, I feel personally satisfied. If we give them a strong foundation then they build

on it in subsequent years."

The support hits home in different ways.

"SSS means family," said Rowina Harmon, a 22-year-old political science and psychology major is the

College of Arts and Sciences. "SSS goes over and beyond the minimum requirement of helping students

be successful. This program has given me love, support, wisdom and understanding. All of these things

are going to help me achieve my dreams."

Harmon changed her career path because of the program.

"While working as a peer counselor in the SSS program at USF, I discovered my passion for helping the

next generation of leaders in the college. Because of this experience, I changed my career goals so that I

now plan to pursue a master's degree in higher education with a concentration in students affairs."

Elarge McMillon, who is 20 years old and a science education major in the College of Education, said,

"They helped me to learn the ropes of the school and how to handle the business issues that I would run

into on campus such as tuition fees and financial aid problems."

Many students in these programs want to stay involved in various ways. Competition to become peer

counselors is strong. They also join the Student Support Services Club for added camaraderie. Many

share their experiences and serve as role models.

"Some of our best recruiters are our students and their parents right in their own homes," Davis said.

"They tell us they have a brother or sister or another child at home who would benefit from these

programs."

As first-generation college students, there's hope they won't be the last in their own families.

"The intent is this, these students move into society, succeed and are able to send their own children to

college to pursue and attain successful careers. What we do here sets that in motion for the good of our

entire society."

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