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Case Management Framework

Alexandre Russel

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What is  Case Management ? 

● Insurance claim management

● Question/Answer from government to assembly

● Contract management

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Why a Framework ? Common Objects

● Mailboxes

● Case

● CaseItem

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Why a Framework ? Common Functionalities

● Mailbox-based security

● Distribution Service

● Content Routing

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What is  a Mailbox ? 

● Access to Case

● Synchronisation with user directory

● Hierarchy of Mailboxes

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Case and CaseItem● A Case is a container for a CaseItem

● A CaseItem can be folderish

● CaseItem and Case store list of all recipients

● CaseItem can persist inside or outside of a Case

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Case and CaseLink

● CaseLinks are objects inside mailboxes

● CaseLink points to a Case

● CaseLinks show Mailbox Content in a single query

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CMF Services

● Send case from mailbox to mailbox

● Manages security through listener

● Search/create/delete mailboxes

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What is  Content Routing ? 

● A user can create a process

● A process is a set of steps

● A step runs an automation chain

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Why Content Routing ? 

● User defined process

● Routes are documents => versioning and copy/paste of partial route becomes trivial

● No need for a third party library

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Why CMF ? 

● This is Nuxeo

● Mature functionalities

● Configurable with Nuxeo Studio

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What's  next ? 

● CMF 2.0 to align with Nuxeo 5.4

● Tomcat distribution

● Content Routing in DM

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Thank you!