nzs 1543-howibmservicemanagementunitehelpsmainframeo-160302232115

Session NZS-1543:

How IBM Service Management Unite (SMU) Helps Mainframe Operators work on problems Lorin Ullmann, IBM Lead Architect, Integrated Service Management for System z

Paul Vincent, State of California

Uwe Graham, IBM Product Management, SMU and Service Management Suite for z/OS

Abstract

• Come and hear about State of California experiences with IBM Service

Management Unite (SMU), a new, customizable dashboard user

interface that is exclusively available with the IBM Service Management

Suite for z/OS. SMU gives operators and administrators a transparent

view of system health status and allows for easy problem identification,

isolation and recovery. Predefined and customizable web dashboards

allow users to monitor, automate and issue commands. Users can see

at a glance the health state of the environment and drill down with only

a few clicks from an alert to the underlying problem and determine the

impact of failures. Join us to find out how to leverage your

OMEGAMON, SA for z/OS, and NetView for z/OS environment!

1

Introductions and Overview of IBM Service Management Unite (SMU) Web UI Lorin Ullmann, IBM Lead Architect, Integrated Service Management for System z

Uwe Graham, IBM Product Management, SMU and Service Management Suite for z/OS

Service Management Unite - What is it?

Monitor System Health

Domain and Automation Health

Explore Automation

Domains

IBM Electronic Support

Simple Problem

Identification with

events; performance

thresholds and

automation status

Work with automated

resources, fast viewing

of environment and

state, and actions

3

Advanced monitoring problem

isolation with cognitive suggestive

actions, log analysis and easy

smartlaunch

Advanced problem resolution with

pre-built commands in context

commands and single-step task

execution

Who is the SMU Web UI user in your organization?

Primarily aimed at operators

Soft real time alerting

Assisted problem isolation, or triage

Able to fix simple issues

Streamline their workflows

• Secondary users:

Problem determination using performance metrics

Issue commands

Administer using automation tasks

Keep the systems running with the desired set of

applications and features

Increase the degree of automation and avoid

manual and time intensive tasks JimSubject Matter Expert

AnnetteOperations Analyst

ZachSenior SysProg Doug

IT Operations Manager

Josh JuniorOperations Analyst

MichaelSystem Automation

Administrator4IBM Internal

SMU Architecture extends and complements existing

management environment

TOM

TEPS

SA E2EAdapter

Hub TEMS

Enhanced 3270ui

Tivoli Enterprise Portal (TEP)

Service Mgmt Unite (SMU)

SA

NetView

IOA-LAFwd’r

Service Management Suite for z/OS native agents

NetView for z/OS SA for z/OS IOA-LA

DASH/JazzSM

WAS

SA W

ebU

I

OM

Web

UI

TDI S

erve

r

SMUnite Server

Automation

Network

Logs*

z/OS

Network(MfN)

Storage

MQ

WAS

CICS

DB2

IMS

ITM CURIData Provider

SA D

ata

Pro

vid

er

How do you get SMU?

zOS DB2 CICS IMS MQ NetworksStorage WAS

System Automation for z/OS NetView for z/OS Tivoli Asset Discovery for z/OS

Comprehensive service management capabilities for IBM z Systems.

ONE Solution: Single PID offering that contains the System and Resource level automation, network, monitoring, and asset

discovery capabilities needed to manage z/OS and all key subsystems

One stop shop for all your mainframe management needs

Opportunity for customers to reduce their overall bill for monitoring & automation software

Service Management Unite: Offers a single point of control using modern dashboards to monitor and operate your applications

Modern Web UI for automated operations of z and non-z Systems environments

Isolate, analyze and diagnose problems twice as fast

Runs on mobile

High Availability & Automated Operations to improve Service Levels and reduce system downtime and outages.

Network & Performance Management to increase efficiency of resources and personnel while lowering overall costs.

Service Management Unite (SMU)

OMEGAMON Performance Management Suite for z/OS

Operations Analytics

Service Management Suite for z/OS

SMU Client Experiences:State of CaliforniaOffice of Technology ServicesPaul Vincent, State of California

Agenda….

• About OTech

• Mainframe and service management

environment

• SMU Project motivation – history

• Deployment activities

• Experiences and results!

• Favorite features

8

Who we are…

9

State of California

Department of Technology – Office of Technology Services (OTECH)

The recognized central IT organization for the State of

California, the Department of Technology is responsible for

the approval and oversight of all state information

technology projects.

We deliver the technology services California government

depends on.

Who we are…

10

State of California

Department of Technology – Office of Technology Services (OTECH)

• 99.982% uptime

• Annual downtime 1.6 hours

• Concurrently maintainable site infrastructure

Two (2) Tier-3 designed Data Centers

• Over 300 statewide agencies and departments

Supports State, County, City and Federal government

• Approximately 22K sites statewide in all 58 counties

One of the largest public networks west of the Mississippi

Mainframe Branch

11

8 Mainframes

Operating Systems

Geographically Dispersed Parallel

Sysplex

• 48K MIPS

• 34 LPARS

• 18 Sysplexes

• 3 z/VM SSI Clusters

• 13 Coupling Facilities

• z/OS

• z/VM

• Linux for System z (RHEL)

• RPO 3-5 seconds

• Scheduled Region Switch events (move workload to partner data center)

Motivation for using SMU Web UI

• Make Mainframe platform more approachable, a key goal of OTECH mission

• Provide management tools to more personnel

• Decrease training and experience required to learn management tools

• 3270 screens can be overwhelming to new users: PF keys, navigation thru

panels and memorization required

• Save training time with intuitive SMU interface

• Save time with fewer key strokes, fewer panels in SMU

• Lower risk with SMU commands that are in context

• SMU modern graphics has advantages over 3270 ( e.g. topology)

• Leverage and extend existing z/OS back-end and management tooling

12

Mainframe Branch

13

So how do we monitor, manage and automate the Mainframe environment?

NetView

SA

Performance Management

Suite

SMU

Tivoli NetView for z/OS

Service Management Unite

System Automation for z/OS

Performance Management Suite for z/OS

Monitoring the Enterprise

14

We leverage Tivoli Enterprise Portal Server (TEPS) as our conduit to

hundreds of Tivoli monitoring agents across heterogeneous platforms,

subsystems, and software

x86 Linux

Solaris

AIX

Linux on z

UNIX

z/OS

z/VM

TEPS

user

Linux on z

Hub TEMS

& TEPS

CICS

DB2

MQ

WASNetView

SA

Storage


Suite

Monitoring the Enterprise

15

Customized Navigator Views Customers

Application owners

Service desk

Management

Platform owners / Operating Systems

z/OS

AIX

Solaris

Linux

z/VM

Unix

Technical teams

Operations

Network Management

CICS

DB2

Middleware

Storage / Virtual Tape

Show me

all Linux

servers

disk usage

My

application

health status

looks good

Show me

Bottleneck

summary

across all

z/OS LPARs

Show me

Heap usage

for all my

Portal

servers

What’s my

customers

average

transaction

response

time?Our DB2

Buffer

pool s

look okayShow me z/VM

SSI Members

Main storage

paging

utilization

Tape drives

across the

VTS grid

look good

Show me

the health

status for all

platforms

TEPS


Suite

Situation Management

16

Situations notify us when an event or threshold violations occur on a managed system Send email and/or text notification

Issue commands against the managed system (Take Action)

Customized Expert Advice, links, instructions, URLs

Use the Event Integration Facility (EIF) to forward situation events to EIF receivers

(Netcool/OMNIbus)

EIF

Text

Take Action Command(s)

Email

Hub TEMS

Expert Advice


Suite

Service Management Unite - Automaton

17

SMU

System Automation interface before SMU…

o 3270 Interface

o non-integrated

o complex

o tough to correlate information

and there are 18

other screens just

like this…

o 3270 Interface

o reliable

o fast


18

SMUDependencies are

viewable, but takes

several, not so

obvious, steps to

get there…

Complex options,

many different

kinds of key strokes

required…

System Automation interface before SMU…


19

SMU

System Automation

interface

using SMU…

Click!

One dashboard with

nice integration.

System Health

Automation Health

Explore domains

Links to online help

Let’s try Explore…


20

SMU

System Automation

interface

using SMU…

Displays all nodes and

status

Click a column to sort

Did you notice the

breadcrumbs?

Available Actions:

Exclude Node

Include Node

View System Log

Issue Command

View Domain Page

Properties…

Refresh

Export…

Print

You can also right-click a

row to display actions

Search/Filter

here – just start

typing…


21

SMU

System Automation

interface

using SMU…

Click!

Let’s try Domain and

Automation Health


22

SMU

System Automation

interface

using SMU…

Here is the Health status

of two domains

Click!

One domain has at

least one resource in

Fatal Error status

the other domain has

at least one resource in

Warning status

Let’s click on the

domain with a Fatal

Error resource….


23

SMU

System Automation

interface

using SMU…

Here is the list of

resources – sorted by

status

Filter a resource status

is simple…

just click on one of the

icons on the bottom

row


24

SMU

System Automation

interface

using SMU…

Let’s right-click on one

of the resources with a

Fatal Error status and

view it in the Domain

Page...

In this case looks like an

Operator request is

outstanding – see the

operator icon and the entry

in the Request s section…

(blue arrows)


25

SMU

System Automation

interface

using SMU…

Here’s a view of the

Domain Page…. a list

of resources contained

in this Automation

Domain

Mouse-over the row to

get some detail status,

double-click for

additional information

There’s a

Hierarchy View of

Relationships and

Dependencies….


26

SMU

System Automation

interface

using SMU…

A simple right-click on

the resource and

several options are

available:

In this case…

- Request Online..

- Cancel Requests

- Suspend Automation

- Reset

- View System Log

- Properties

Service Management Unite - Performance

27

SMU

Performance

dashboards

using SMU…

Click!

Let’s take a quick look at

Monitoring System

Health…


28

SMU

Performance

Dashboards

using SMU…

Right out of the box!

Here is a performance

dashboard that’s

integrated with TEPS

and displays the health

status of our

environment.


29

SMU

Performance

dashboards

using SMU…

Here’s a LPAR overview

dashboard


30

SMU

Performance

dashboards

using SMU…

And a LPAR details

dashboard


31

SMU

Performance

dashboards

using SMU…

A CICS region overview


32

SMU

Performance

dashboards

using SMU…

And a CICS region

detail dashboard….


33

SMU

Performance

dashboards

using SMU…

A DB2 overview…

What’s important to

remember is all of

these dashboards are

highly customizable –

lots of potential.

More Please!

• Approval for a second SMU server for both test/prod! Executives like it

• Helping IBM design SMU futures with 1:1 UX user experience sessions

• SMU EAP sessions and pick up latest SMU Beta code drops

• Complements 3270 and TEP – data matches, single collections, new

capabilities in SMU – fewer clicks, easier access to information

• Increased visibility to automation states in place for mainframe

• Who is using it? At first, Paul, then “many” more folks asking for access

to mainframe information

• “folks love the new graphics” “integration between monitoring an

automation is exactly what we need”

34

35

Thank You!

Notices and Disclaimers

36

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