ob presentation k

8/8/2019 Ob Presentation k

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IN THE NAME OF ALLAHTHE MOST BENEFICIENT

&

THE MOST MERCIFUL


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PREPRARED BY:

PROJECT ON:

Kaleem Memon 3712

Muhammad Khalid 4222

Nighat Iqbal 3955

Rashid Saber 4569

Faizan Razzak 3951


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HISTORY & INTRODUCTION

COMMENCEMENT OF BUSINESS Mobilink (Pakistan communication limited), a subsidiary of

orascom telecom started its operations in 1994

FIRST CELLULAR PROVIDER INPAKISTAN:

Mobilink pride itself in being the first cellular provider tooperate on a 100% digital gsm technology in Pakistan


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POST PAID (INDIGO) PREPAID

(JAZZ) : Mobilink for achieving its objectives offer both postpaid(indigo)&

prepaid (jazz) solutions to its customers.

OVER 30 MILLION SUBCRIBERS:


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To be a superior communication service company in

Pakistanwhich provides the best value to itscustomers, employees, businesspartners and

shareholders?

MISSION


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TO BE THE LEADING TELECOMMUNICATION

SERVICES PROVIDER IN PAKISTAN BY OFFERINGINNOVATIVE COMMUNICATION SOLUTIONS TO OUR

CUSTOMERS WHILE EXCEEDING SHAREHOLDER

VALUE & EMPLOYEE EXPECTATIONS.

VISION


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VALUES

Commitment to Total Customer Satisfaction Passion for Business Excellence: Trust & Integrity

Respect for People Responsible Corporate Citizen


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ORGANIZATIONAL STRUCTURE

VP and CFO

Executive Director

Chief OfficerCo-ordination

GeneralManager

IT

GeneralManager

Marketing

GeneralManagerFinance

GeneralManagerAdmin &

PO

Chairman and CEO


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P MANAGERS

President and CEO

Rashid KhanChief Information Officer

Tariq Rashid

Management

Vice PresidentMarketing

Bilal MunirSheikh


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Vice PresidentCustomer CareIrfan Akram

Vice PresidentCorporate Affairs

Agha Qasim

Chief TechnicalOfficerRamy ReyadKamel


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FUNCTION OF COMPANY

Mobilink GSM has the following five divisions:

(1) Marketing (sales and recovery department are

included in this)

(2) Finance department

(3) Customer services

(4) IT department (technical department)

(5) Human resource department


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HR PRACTICES AT MOBILINK


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PLANNING PROCEDURES OF MOBILINK GSMMobilink believe that its people are its greatest asset. It takes great

pride in acknowledging the contribution each one of employee

makes.Focus on People Development and for that it ensure:

Staff Mobilink with world class Professionals and ensure that theright systems are in place to encourage them to develop to their full

potential.Create a collaborative and mutually supportive work environment

that encourages people to grow.Build a team of professionals who deliver expertise by participating

in business decisions.Develop Performance Management and reward systems underlying

our Business strategy.

Aim to make Mobilink a great place to work


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Sources for RecruitmentInternal Advertisement, Databank, Advertising in the news

papers

Head hunters Walk in candidates

Colleges and Universities

Internal vacancies are announced

Candidates go through a series of interviews before final

selection


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Criteria forRecruitmentFilling up of application form.

Telephonic interviews done of the candidate.Candidates who pass through the telephonic interview are asked to

come for three hours intelligence and skill test at any local hotel.

At the end screened candidates are interviewed by floor supervisorsCandidate who get pass through the above test then interviewed by

Floor managers Head of the department

Contact center manager Contact center director Vice president.

Finally, candidate got selected & Candidates rejected or kept on file are sent

regret letters.


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TRAINING & DEVEPLOPMENTPRACTICES AT MOBOLINKMobilink has two departments that look after

trainings which are:

Organizational Development

Quality Assurance and Training


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REWARD SYSTEM

Employees as a Resource

Pay policies and programs for encouraging

Employees behaviors

Advantage of paying above the market

Weekly progress report


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Compensation and benefit plans

Separate department

Deals in Staffing & Compensation planning

Info regarding employed and its performance

Plans are based on Performance


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Salary policyOpen a Bank Account in a specified bank

Forward Account number to HRAt time of Service Termination, Salary will be received

within 15 days up to time of date of his last working day

PromotionBased on Merit & Seniority(experience)

Performs consistently to get reward in form of

Promotion

Bonuses1 TO 3 months bonus subject on evaluation of

accomplished objectives


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Reward Categories at MobilinkIntrinsic and Extrinsic rewards include:

Smart/Quality workExceptional performance in a projectTargets achievementsSpecial assignmentsMedical care

Life insuranceVacationsRelocationCredit advance policy provident policy/advance against provident fund

and a capping of gratuity

RecreationClub Policy TravelEducation assistance policyMobile phoneBusiness mobile phone policy

Life insuranceMedical entitlement


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Employee Relations in MobilinkFollowing are the actions taken for successful employee relations

Equality of employees

Health & safety

Medical Benefits

Vacations

Education Assistance Policy

Mobile Phone Policy


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HR BASESWOT ANALYSIS


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StrengthMOBILINK has the latest employee training and

development approaches. Therefore it can adapt to

all sorts of change and bring immediate

improvement in work practices whenever the needarises.

MOBILINK hires only the most highly qualified andexceptionally intelligent and energetic people.

The company has a very well balanced and realistic

incentive program.


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The most common complaint that is heard by the

employees is the biasness of immediatebosses. That creates a sense of concern with

in the employees.


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OpportunitiesMobilink is the market leader due to this opportunity

company can discover great potential through thefuture graduates as every generation is being

taught in more effective manner that leads tobetter growth.

MOBILINK can recruit the cream of graduates

every year and utilize their improved knowledgeand abilities.


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With the expansion in the company business in

Pakistan, the HR department can be expended inorder to manage diversity of workforce.

ThreatsDue to entering of new companies in cellular industry the

competition has been enhanced. Like other areas HRdepartments is facing the threat of employees

switching from Mobilink to other companies.

The skilled and qualified workers are being attracted by theother cellular phone & multinational companies.


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DATA ANALYSIS


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We conducted survey of mobilink at karachi head office

located in NTO building.

Our sample size is 10 which consist of both managerial and

non managerial staff.

SAMPLING


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Culture

1. I can speak up about mistake I made

2. In our company people are important

3. We have a great company spirit, it is a good place to work in,

4. We always look for better ways of doing work

5. As a company we try to be the best at what we do

6. I feel there are opportunities for career advancement within the company.

7.There are sufficient variety and challenges in my work

Culture1.I can speak up about mistake I made

2. In our company people are important3. We have a great company spirit, it is a good place to work in,

4. We always look for better ways of doing work

5. As a company we try to be the best at what we do

6. I feel there are opportunities for career advancement within the company.

7.There are sufficient variety and challenges in my work


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Customer Focus1. We are flexible and quick to respond to customer.2. We care about our customer

3. Our service is better than our competition

4. We always try to give what our customer wants


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Business Process1. Less than 20% of my time is wasted in non productive effort.

2. I can generally influence the way things are done here

3. New initiative changes are well managed.

4. I am able to manage my workload effectively.


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Communication1. I have opportunities to express my views and ideas.2. Our manager / supervisor get us together regularly to talk about the business

and our department.

3. I get balanced feedback about my performance.

4. I know what we are trying to achieve as a company.

5. Company keeps us well informed about changes which are planned.


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Leadership

1. My manager treat employees fairly.

2. My manager / supervisor motivates me to do the best I can3. I have confidence in Sr.Manager ability to run the business.

4. The management team set a good example in their dealing with people..

Opinion


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Opinion1. Considering every thing how would you rate your overallsatisfaction with your company at the present time.

2. How satisfied are you with the recognition you receive for doing agood job.

3. How satisfied are you with the following aspects of your job.Being treated with respect

training you receive

Physical working conditionPromotion opportunities.

Team


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Team

My Manager:

1. Spent time with people at their place of work.

2. Encourage people to approach him when they need to.3. Listen to views and ideas of his team

4. Knows what is important for his people

5. Respect and work together with his team.


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CONCLUSIONSCULTURE

Majority of the employees of mobilink are satisfied with culture &

environment of company as for them it is a good place to work and

grow.

CUSTOMER FOCUS

Being a service provider company mobilink is highly customer

oriented.

BUSINESS PROCESS

employees spend most of their time in productive work . Employees

within their limits have influence on work.

COMMUNICATION


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COMMUNICATION

employees at mobilink can communicate freely and can share their views

and ideas for the beneficial of company.

LEADER SHIP

Managers of mobilink lead their sub-ordinates fairly and motivate their

employees on about their work. Managers are capable of what they are doing.

OPINION

We got different opinion of different employees about their job satisfaction

aspects & we got following reason of job satisfaction.

Being treated with respect

training you receive

Physical working condition

Promotion opportunities

TEAM

Team management matter almost at mobilink & employees feel good with

team working.


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THANKS

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